Time To Pet

4,9 (268)
Schrijf een review!
Webgebaseerde software voor dierenoppas- en hondenuitlaatdiensten

Totaalscore

4,9 /5
(268)
Prijs-kwaliteitverhouding
4,8/5
Functies
4,8/5
Gebruiksgemak
4,7/5
Klantenondersteuning
5,0/5

99%
heeft deze app aanbevolen
Sorteren op

268 reviews

Laura
Laura
Totaalscore
  • Sector: Maatschappelijk werk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Easy to use, affordable and high quality product!

Beoordeeld op 3-2-2021

I have loved every moment with Time to Pet! Since the very beginning when I attended a free...

I have loved every moment with Time to Pet! Since the very beginning when I attended a free demonstration to being a user for about a year it's been great. Everything I need for my pet sitting service has been thought of and if I ever have any issues their team is johnny on the spot to answer and help me out. Cannot recommend this software enough!!

Pluspunten

I love the ease of use and how multiple people can access different aspects. If I have ever had an issue, their customer service was extremely quick to answer and fix the issue.

Minpunten

I have not disliked anything about this product

Overwogen alternatieven

Gingr

Redenen om over te stappen op Time To Pet

This software was more specific to what I was looking for

Antwoord van Sweet Spearmint Software

Thanks for the great review and for your support!

Brianna
Totaalscore
  • Sector: Diergeneeskunde
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Time to Pet is THE all-in-one pet care software

Beoordeeld op 3-1-2024

Pluspunten

Time to Pet has extensive settings and options so that you can perfectly customize your portal for your business. I find scheduling to be very easy & convenient. They are always adding updates to improve the app & customer/client experience. You can find almost any answer about the software in their help section, it has helpful articles and often times a short informational video. TTP really seems to care about their customers & their experience.

Minpunten

My clients sometimes have difficulties with invoicing & tipping, but we're often able to sort out the issue easily.

Overwogen alternatieven

Gingr

Antwoord van Sweet Spearmint Software

Thanks for the review and the feedback. We appreciate the support!

Jennifer
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Good programme but has some flaws that need to be addressed

Beoordeeld op 2-11-2019

In the beginning, the response and answers from the owners were phenomenal -as they have grown they...

In the beginning, the response and answers from the owners were phenomenal -as they have grown they have added Customer Service personal and although responses are in a very timely manner they are just not as "warm and fuzzy" as they were when the responses came from the support staff. He made you feel your question or comment was most important to him - now they seem to be stock answers from the service department making you feel more like a number than a client.

Pluspunten

Ease of Scheduling for subcontractors/employees on the road via the app or in the office on the computer. As well as generating subcontractor/employee invoices/pay - very little effort on admin to complete these tasks.
Customer Service is very quick and responsive.
Invoicing to the client is effortless - unless you do not keep up with the scheduling!

Minpunten

Like most dog walking companies or businesses, we use sub-contractors - so basically self-employed individuals. These sub-contractors have access to information that I do consider confidential. I understand the basics of subcontractors seeing the client name, address, entry/alarm code - otherwise, they would not be able to perform the job they were hired to complete - but if I am having a conversation with a client who has asked questions, made comments, etc this information should not be able to be seen by the subcontractor or employees. Yet it is if that particular individual was assigned to that particular client. Imagine your surprise when a client sends you a note on the lack of performance or how anything negative about your subcontractor/employee and that said person was able to read the entire thread!
Con #2 - We do pack walks that vary day by day - every client in the pack walk is in conflict with each other according to the schedule. It would appear the scheduling aspect of the software is set up for an individual at specific times. Not such a big deal as you just have to override it but a bit of a pain when doing mass scheduling.
Con #3 - When a client submits a request for service and they are a client that does not get invoiced you can not accept the request without generating an invoice. The option not to invoice is not present on client generated service requests.

Amanda
Totaalscore
  • Sector: Maatschappelijk werk
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

The only all-in-one solution you’ll need

Beoordeeld op 22-8-2024

I tried several programs before committing to Time to Pet. TTP was the only one I found that was...

I tried several programs before committing to Time to Pet. TTP was the only one I found that was user friendly and had everything I needed in one place. Support has always been awesome too!

Pluspunten

It provided all of the various things I needed for smooth operations.

Minpunten

One of my clients didn’t love that she couldn’t opt out of data collection.

Elizabeth
Totaalscore
  • Sector: Diergeneeskunde
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Couldn’t run my business without it!

Beoordeeld op 27-6-2024

Makes my life and my clients lives so much easier when it comes to their pet care.

Makes my life and my clients lives so much easier when it comes to their pet care.

Pluspunten

Everything is in one application from client onboarding, scheduling, invoicing and payments.

Minpunten

There are some features that I wished were a little more customizable but they are constantly improving so with time it will happen.

Tiffany
Totaalscore
  • Sector: Diergeneeskunde
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best pet care software

Beoordeeld op 8-3-2024

Very pleased! Revenue has nearly doubled since signing up for TTP.

Very pleased! Revenue has nearly doubled since signing up for TTP.

Pluspunten

Clients love the customer portal, digital report cards, and peace of mind.

Minpunten

Our company is very large and some features make to harder to use, but still better than the alternatives.

Antwoord van Sweet Spearmint Software

Amazing to hear about the revenue doubling. Thanks for the awesome review!

Stephanie
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Love TTP!!

Beoordeeld op 11-3-2024

I wouldn’t be without it! I love it and so do my customers.

I wouldn’t be without it! I love it and so do my customers.

Pluspunten

I feel TTP makes my clients see my business as more professional than the many hobbyists in my area. They love using it! The schedule and chat feature make my daily life so much easier and prevent me from forgetting things!

Minpunten

I wish I could delete customer profiles. I don’t approve each one because it slows the process, but sometimes people create a profile just to obtain information and then don’t become customers.

Antwoord van Sweet Spearmint Software

Thanks for the great feedback!

Ashley
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Highly recommend this app!

Beoordeeld op 2-12-2023

This app has been a game changer for my business! It makes running my business so much easier, from...

This app has been a game changer for my business! It makes running my business so much easier, from bulk messages, invoicing, and scheduling...its amazing! We highly recommend you get this app for your pet care company! You will be happy you did!

Pluspunten

I like that they are constantly updating and revising their app to make it better and better every month

Minpunten

There is absolutely nothing I like least...

Antwoord van Sweet Spearmint Software

Thanks for the awesome review, we appreciate the support!

Mariana
Totaalscore
  • Sector: Vrije tijd, reizen en toerisme
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Amazing Software

Beoordeeld op 2-10-2023

My experience is being great! I love the app! I love the support I have when I have questions

My experience is being great! I love the app! I love the support I have when I have questions

Pluspunten

Easy to use, easy to implement, great client support, it changed my business for better.

Minpunten

When we send a report card, we add pictures and then click on complete, and then the pictures start uploading one by one. I would prefer that the app uploads the picture as soon as we add them since we add them during the walks. So when we press send, the message is just sent right away.

Antwoord van Sweet Spearmint Software

Thanks for the review - we appreciate the support!

Kerri
Totaalscore
  • Sector: Sport
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Customer Service!

Beoordeeld op 19-8-2022

I couldn't live without it, worth every penny.

I couldn't live without it, worth every penny.

Pluspunten

Software is so easy to use. It is reliable and the customer service is SO GOOD.

Minpunten

App is basic when managing staff. I am constantly going backwards and forwards from TTP in safari and then onto the app which is disappointing

Antwoord van Sweet Spearmint Software

Thanks for the review!

Terry
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Must Use: TimetoPet

Beoordeeld op 23-7-2020

Their personalized service is bar none. Quick turn around with questions we have. Thorough answers...

Their personalized service is bar none. Quick turn around with questions we have. Thorough answers and solutions to issues. And they are very nice about it all.

Pluspunten

TimetoPet is an awesome app. We are a medium size pet sitting and dog walking company servicing over 2k clients with over 40 staff. We could not provide our clients with the level of service we provide if it were not for TTP. Our clients comment positively about every aspect of the experience with this product from the 'report card' they receive after every visit to scheduling their services through their computer or their phone.

Minpunten

The only improvement i would encourage is a more robust self serve reporting feature. But I like reports and analytics more than most folks, so it could be just me.

Antwoord van Sweet Spearmint Software

Thank you for the great review!

Cindy
Totaalscore
  • Sector: Logistiek en toeleveringsketen
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Time to Pet is the best professional pet sitting software available!

Beoordeeld op 30-9-2019

Pluspunten

Time to Pet is incredibly accurate and easy to use. It makes my company look good to my clients. Many of my clients have told me that the report cards and the ability for me to post pictures and status of their pets has really put their minds at ease and looks very professional. Time to Pet is robust and secure and the customer support is prompt and very helpful. I truly feel that Time to Pet makes my company stand out above the rest of the pet sitting pack! I highly recommend it!

Minpunten

I pretty much love everything about Time to Pet!

Antwoord van Sweet Spearmint Software

Thanks for the review - we appreciate it!

Cynthia
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Save time with Time to Pet!

Beoordeeld op 23-6-2023

I have had nothing but positive experiences with TTP and am happy to continue to use them in the...

I have had nothing but positive experiences with TTP and am happy to continue to use them in the future!

Pluspunten

I love how user friendly TTP is for both users and clients. It is an exceptional organizational tool that I don't know how I lived without.

Minpunten

There are always ways to better customize the experience but TTP does a great job at listening to users and implementing changes.

Antwoord van Sweet Spearmint Software

Thanks for the great review! We appreciate the support!!

Estela
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Makes management my business very easy

Beoordeeld op 31-7-2023

I love T2P it has made my work so much easier

I love T2P it has made my work so much easier

Pluspunten

Easy to use, plenty of customizable items, keeps information organized

Minpunten

Still a few thing could be better, for instance having two different accounts for the same pet. But overall no cons

Antwoord van Sweet Spearmint Software

Thanks for the great review!!

Nicole
Totaalscore
  • Sector: Diergeneeskunde
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Pet Sitting Software!

Beoordeeld op 23-2-2023

Easy to schedule clients, easy for clients to schedule. Book keeping and organizing everything.

Easy to schedule clients, easy for clients to schedule. Book keeping and organizing everything.

Pluspunten

Easy to manage features. Reliability. Organized.

Minpunten

Expense, not able to do merchant payment through the company. Have to pay employees separately.

Antwoord van Sweet Spearmint Software

Thanks for the awesome review and the support!

Amy
Totaalscore
  • Sector: Maatschappelijk werk
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

My IT background gave me a unique perspective when evaluating pet sitting apps and this was...

Beoordeeld op 4-10-2017

Increased communication with staff and customers, visibility into staff work behaviors, GPS...

Increased communication with staff and customers, visibility into staff work behaviors, GPS location tracking, paper reduction, lower postage costs, audit history which has provided proof when customers questioned the services they were provided, integration with QuickBooks Online, electronic payment processing, email campaigns/bulk messaging, and much more!

Pluspunten

My customers use it and love it! There's something for everyone: email capture for those who prefer email for simple email communications, a customer portal for the online users, and a smartphone app for the trendiest of our clients who want instant access.

Our walkers/pet sitters love it! The smartphone app puts client information at their fingertips and gives them instant access to GPS for directions to the next house. Customizable visit reports allow staff to provide a good deal of feedback to customers with very little effort.

Office staff love it! We have full visibility to customer requests and data updates, as well as walker locations and their communications with customers. Client service requests and electronic payments reduce workload.

Management loves it! Integration with QuickBooks eliminates double entry, and client payment processing and bulk invoicing reduce workload. Reports provide insight into the business.

Time to Pet is truly the core of our business.

Minpunten

Applying a single check to multiple invoices could be more straightforward. If not caught immediately, errors resulting from improper data entry must be corrected in both TTP and QuickBooks. TTP Support has acknowledged the issue and plans to address it in a future release.

Data extracts are limited to what is predefined by TTP. I would love the ability to query data directly into Excel to build the more complex reports I need.

The built-in staff scheduling features are a bit too basic for my needs, so I use a free third-party product to allow staff to manage their availability and time off requests. This means that unless I replicate their work shifts in TTP manually, I risk making scheduling errors (which I have) and cause last-minute scrambling to fill gaps that could have been avoided.

Payroll functionality is too simple for my business. I use Intuit Payroll, and although TTP enables me to extract data needed for payroll, it is a time consuming biweekly effort.

Antwoord van Sweet Spearmint Software

Thank you for the feedback Amy - we appreciate it!

Darrell
Totaalscore
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

I wish I'd started using TTP years ago. I estimate it saves me 45-55 hours per month! Thrilled!

Beoordeeld op 5-4-2018

There are many time-saving and organizational features I could review, but I will mention my two...

There are many time-saving and organizational features I could review, but I will mention my two favourite features so far.

The scheduler and invoicing are completely integrated. It used to take me a week or more, each month-end, just to track the many schedule changes of my clients and reconcile my dog walkers weekly invoices in order to generate client invoices. It now takes me about 20 minutes - and it would be even faster (1 click of a mouse) if I didn’t choose to check the automated invoices and add a personalized note to each client.

Our client’s schedules change daily, and communication between me, clients and my dog walkers used to be extremely time consuming - and occasionally things would get forgotten or missed. With Time To Pet, communication is streamlined and very easy to manage and track - and all pet information is immediately accessible to my entire team at any time.

Although I found the software a bit confusing (there is a learning curve), I would still rate "ease of use" at 5 out of 5 stars. Running a busy dog walking company is challenging and there are a lot of moving parts. There would be no way of designing a sophisticated and flexible software app - which simplifies and streamlines the many challenges of running a busy dog walking company - without users having to learn a bit about the system's design.
I've had to reach out to Time To Pet a number of times for assistance with the app. Without exception, tech support got back to me very quickly (several times by email, and three times they actually called me and walked me through my issues)

Pluspunten

There are many time-saving and organizational features I could review, but I will mention my two favourite features so far.

The scheduler and invoicing are completely integrated. It used to take me a week or more each and every month-end to track the many schedule changes of my clients and reconcile my dog walkers weekly invoices in order to generate client invoices. It now takes me about 20 minutes. It would be even quicker if I didn’t choose to check the automated invoices and personalize notes to each client.

Our schedules change daily, and communication between me, clients and my dog walkers used to be extremely time consuming - and occasionally things would get forgotten or missed. With Time To Pet, communication is streamlined and very easy to track - and all pet information is immediately accessible to my entire team.

Minpunten

Although I found the software a bit confusing (there is a learning curve), I am rating "ease of use" at 5 stars. Running a busy dog walking company is challenging and there are a lot of moving parts. There would be no way of designing a sophisticated and flexible software app - which simplifies and streamlines the many challenges of running a busy dog walking company - without users having to learn a bit about the system's design.
I've had to reach out to Time To Pet a number of times for assistance with the app. Without exception, tech support got back to me very quickly (several times by email, and three times they actually called me and walked me through my issues).

Antwoord van Sweet Spearmint Software

Thanks for the great review Darrell - we appreciate it!

Beth
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

After 9 years- we finally have software that makes our jobs SO much easier! Clients love it,...

Beoordeeld op 4-10-2017

This software quite literally saves me hours of work each week and has allowed my business to grow...

This software quite literally saves me hours of work each week and has allowed my business to grow rapidly. It also makes our company look more professional and polished. And it has eliminated billing mistakes as well as payroll errors since both are based on the actual schedule of services performed. I'm a pet person- not an accountant! Time To Pet allows me to focus on what I love to do.

Pluspunten

Where do I start? I am obsessed with this product. We tried several along the way and thankfully found Time To Pet. The customer representatives have been beyond speedy and helpful from the set up process to adding features along the way. They truly have thought of every detail that both the clients , the sitters/ walkers and managers need to provide the best possible pet care. Hours we used to spend billing clients are now just minutes. Payroll is also a breeze now! Our walkers have an app to use on their side of things and have all of the latest info in real time at their fingertips including schedule changes, client notes and directions. They can also view their schedules and pay stubs right in the software! Our clients LOVE the clean and easy to follow client portal and the new phone app is a huge hit with them, too. As a manager, my time can now be spent on building business as well as running an organized company with MUCH less effort than before we migrated to Time To Pet. Lastly I love that we have TOTAL control of all the wording, branding and colors that our clients see when using the software. Our company started in 2007 and we currently manage 26 walkers and over 200 clients with the help of this product. Trust me when I say we have tried it all. And after two years with this software I can't imagine how we survived without it!!! You can tell a dog walker helped to create it- it's absolutely perfect for our pet care needs.

Minpunten

We would love to see an admin phone app for the managers, but I know they are working on that!

Antwoord van Sweet Spearmint Software

Thanks for the feedback Beth!

Andi
Andi
Totaalscore
  • Sector: Consumentendiensten
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

I rely on Time To Pet for my business everyday

Beoordeeld op 16-1-2018

My business is organized and I don't miss messages or scheduled visits that clients have requested....

My business is organized and I don't miss messages or scheduled visits that clients have requested. I don't think I could run my business effectively without it.

Pluspunten

I tried a few different software options when I began my pet sitting/dog walking business in 2014. After struggling with another popular software for a month and still not understanding the simplest of tasks, I tried Time To Pet and within one day I could do everything without having to watch training videos and 'learn' how to use it. It's simple for me and my clients constantly tell me it's simple for them and they love it.

The creators of Time To Pet are actively in touch with us (the users) through a Facebook group dedicated only to their customers. They answer questions and concerns very quickly and have been working on updates and new features constantly. Every couple of months, another cool feature is added.

Minpunten

I wish I could respond to client messages by replying to their emails or texts. I receive their messages in a timely fashion but replying can be a lot of extra steps. I'm sure this is something they are working on incorporating in the near future though.

Antwoord van Sweet Spearmint Software

Thank you for the review Andi!

Ken
Ken
Totaalscore
  • Sector: Maatschappelijk werk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Time to Pet saves us time so we can pet

Beoordeeld op 18-5-2022

It has changed my life and allowed me to stay customer focused

It has changed my life and allowed me to stay customer focused

Pluspunten

From the time I started my business, others in the biz suggested that I get started early on rather than waiting until I grew - it was the right decision. TTP saves me time on tedious admin tasks related to my business. This allows me to focus on clients and their pets. If I have questions, their help desk is quick to respond and honestly, the best support I have ever received - I highly recommend Time to Pet for anyone in the pet sitting/dog walking biz.

Minpunten

There is nothing that I like least about TTP it is a great program!

Antwoord van Sweet Spearmint Software

Thanks for the great review!

lisa
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

My Savior

Beoordeeld op 6-12-2022

every time i have a question about something i can't figure out, time to pet's support comes to the...

every time i have a question about something i can't figure out, time to pet's support comes to the rescue to simplify my confusion.

Pluspunten

if i could have designed a software to use for my biz, it would be exactly like what time to pet offers. it makes me feel like my "job" is a cake walk. sometimes i feel like i don't even have to do that much to run my company, because time to pet does everything for me.

Minpunten

on occasion i think of something i wish time to pet did/does, but then sure enough months later, time to pet comes out with this feature.

Antwoord van Sweet Spearmint Software

Thanks for the review and the support!

Tony
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Stand Out From The Crowd!

Beoordeeld op 28-5-2020

Maintaining an accurate database of our clients and ICs, customize this information, draw many...

Maintaining an accurate database of our clients and ICs, customize this information, draw many reports from it, and allows me and the wife to schedule effectively and reliably. Great feedback from clients old and new. Customer service, which is so important, is second to none.

Pluspunten

Great features, a professional looking app which is very reliable, and support which is second to none - quick, friendly and they always strive to answer any issues first time.

Minpunten

I haver everything I need on this package and cannot think of anything I would add. If I did, I know that they listen and consider adding. During my time with them (1-2 years) they regularly putout updates with new features most of which you can chose to use / activate, or if not relevant to how you run your business, you just don't use it, or consider adding it as you didn't realize you needed it!

Antwoord van Sweet Spearmint Software

Thanks for the review Tony!

Mark
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Time to Pet Software and Staff are great!

Beoordeeld op 19-6-2020

Time to Pet has helped me grow my business and excel in customer service. The program encourages...

Time to Pet has helped me grow my business and excel in customer service. The program encourages communication between our customers and our staff. My experience is excellent.

Pluspunten

One of the first priorities when I set up MGB Pet Sitters, LLC was to research, test, try-out free, and decide on a scheduling program. I'm not a high tech person so it had to be easy to install, set-up, and use. I tried four programs. Time to Pet met all my expectations. TTP has grown with the industry; updates are helpful and increase our effectiveness in customer service.

The best reason to by Time to Pet is the company leadership and support staff. When you send a question or problem the answer is promised in one day but usually arrives within a few hours. And the answer is always on point. I'm happy to recommend this software to everyone in the pet care business.

Minpunten

Any issues I had have been addressed. The knowledge base articles have helped me with a few things I did not understand.

Antwoord van Sweet Spearmint Software

Hi Mark - thanks for the great feedback. We appreciate it!

Diana
Totaalscore
  • Sector: Diergeneeskunde
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Company!

Beoordeeld op 16-11-2020

My overall experience has been excellent. I don't know what I would do without this software.

My overall experience has been excellent. I don't know what I would do without this software.

Pluspunten

Functions apply to real-life situations.

Some functions implemented that aren't just for scheduling and pet information tracking, such as pet-sitting client feedback.

Always adding features based on Time to Pet client feedback.

Timely response to questions I have.

Minpunten

There isn't anything that I like least about the software. There is a bit of a learning curve, but you have that with any software.

I have mentioned features that would be of use to me to put on the list of possible updates. A lot of the new features don't apply to small companies like mine where I work by myself and don't have employees or IC's. However, I understand and respect the time it takes to program new features to implement and that priority has to be given to where the most need is based on client feedback.

Antwoord van Sweet Spearmint Software

Thanks for the great feedback - we appreciate it!

Tabatha
Tabatha
Totaalscore
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Time To Pet is a dream come true for pet care companies!

Beoordeeld op 5-10-2017

It keeps my company and my life organized!

It keeps my company and my life organized!

Pluspunten

The customer service is by far the best I've come across. They listen to what their clients need for their businesses and make it happen. Communication is very important and this software company is right on it. Time To Pet keeps everything in order for me, my employees and my clients. I have tried 4 different pet sitting software platforms and Time To Pet is the winner. I highly recommend them!

Minpunten

It gets a little pricey with all the bells and whistles and the more employees you have the more expensive it is. I wish they had a price break if you have over 5 employees.

Antwoord van Sweet Spearmint Software

Thanks for the feedback Tabatha!