Paycor reviews

I like the ease of use and the ability to onboard users. Very straightforward. Non-technical folks can use this product easily.

Integration options are somewhat limited. The site often times out and time cards have to be manually adjusted often.

Paycor worked really fine when dealing with multi currency & multi tax calculations on payroll within worldwide employees of the company. Experienced the easily integration between NetSuite and Quickbooks, these are big plus.

It may not be the fast to learn product as you need to know about the features before working with Paycor. User friendliness should be upgraded.

There is nothing good I can say about this software.

Customer service has been horrible. The company was not prepared for the ICHRA regulations, consequently, we had to put in hours of manual labor and the system was not able to prepare an accurate 1094C. We implemented a simple small entity that mirrored our other entity's, and Paycor was not able to replicate the other entity's. Consequently, after two months, we still don't have a complete and accurate set up.

As an owner, I appreciate how Paycor's unified HCM solution streamlines the management of my workforce. The platform's easy accessibility and automation of routine tasks has saved me time and allowed me to focus on my core business operations.

While Paycor offers a comprehensive solution, I sometimes found the initial setup to be a bit complex. Additionally, their pricing could be more competitive compared to some other platforms.

Paycor offers many benefits inside their payroll software package. The feature I value the most is the ability to track employee hours in different departments and set up each department in separate general ledger accounts. This allows me to easily transfer my payroll data into my financial software. This is a huge time saving feature for me. Whenever I need to call customer service, they are knowledgeable and address any issues I may have in a timely manner. I do not usually need to call for customer support because the software is so user friendly that under normal circumstances I can handle everything on my own. I do not even consider moving to another program because of the ease of use and affordability Paycor's software offers.

There is not really anything I don't like about the software. Sometimes I wish I could get by without having to use my mouse while entering my payroll but there are a few items on the screen that can not be chosen without switching from keystrokes to the mouse.

Not much. Everything was way more difficult than it needed to be

The mobile app did not work as described
Have to file our own quarterly taxes which was never explained
It was much more expensive than other options, especially when nothing worked as advertised

Integration proved not to be easy and was cumbersome; at this point we like little about this software.

The software is limited in functionality, the reporting is not robust and has gotten worse, the name fields are limited preventing one from capturing legal and professional names in the manner our employees and management desire, there is no common leave calendar which can be shared with all employees, and no holiday schedule which could be set up and instead a separate accrual plan had to be set up and assigned to each employee, we are beyond frustrated with Paycor and very much regret our decision to move to it as our HR/payroll system

We can use our own benefits broker - supposedly.

Capabilities
• No onboarding as discussed during sales and signup. Sales promised the World.
• Timecard approvals are meaningless because it does not prevent the timecard from being changed afterward. Even after it was approved by the employee, the employee’s supervisor, and the company administrator. There can be no quality control over the accuracy of timecards.
• Nobody (employees, supervisors, etc.) can approve or lock timecards until after pay period, which is normally on a Friday for most companies. This is very impractical for alternate work schedules, holidays, vacations, etc.
• The company Document Library for employees will only accept PDF files. Even though Excel and Word are two of the most used document types in business, they cannot be stored on our Paycor “Document” Library because they are not PDF.
• Tracking and paying our Contractors/Consultants/1099NEC’s is still not working after several weeks and has cost us much money, stress, confusion, frustration and time. Registration questions and interface are confusing and sometime not applicable. The system tries to pay them as employees and tax them the same way, etc.

Implementation
• Implementation Team forgot to include some deductions from paychecks.
• Several items not imported by Implementation Team, then “we” were told to “just” go in and manually correct it for all our contractors and employees.

1) I do like that there are a variety of options that we can utilize with payroll, HR, time and attendance, performance management, applicant tracking and benefits.

1) Customer Support is poor! Each service (Payroll, Time&Attendance, HR) have their own support contacts. When trying to reach them, they are never available via phone. You have the capability to e-mail directly but don't always get a fast response (fast to me is within 12-24 hours). I have to continuously send follow-up e-mails to check on status of issues or questions.
2) They have a variety of different systems to use (payroll, HR, applicant tracking) but each system does not always talk well to each other since they were different technologies that created them. For example, the applicant tracking system was under Newton Software so they handled any technical issues.
3) There are different roles in the system and when asking for how-to guides for these roles, for example a manager role, I was told I needed to test and create myself as each system is unique.
4) I came in after the organization had started using their services. As a new person in my role, I wanted to find out what functionalities that we have available to us as I know there are more functionalities available but have not been provided with what these are, only learn as I go or if I ask the right questions. There is training provided but again that is very brief and doesn't go deep into what the system can do. The reason Paycor states can't provide as each client is unique. Very unfortunate as would like to get the most bang for our buck!

The report functionality is fantastic. I like having the ability to customize reports, this saves me a lot of time. I also like the ease of the software and the great customer service Paycor provides.! Paycor also continues to listen to customer feedback and make improvements.

I like all the functions of Paycor, this isn't anything I dislike but the onboarding doesn't really work for us since we don't hire on an every month basis. I couldn't justify the cost but if we did I would definitely use it.

Set up started out strong. but then got sticky right away when after the first payroll was run, it took over two months to get the general ledger set up to work with Quickbooks. The staff who answer the phone seem nice ...

Staff who answered the phone were not always the right person to address an issue and that meant a lot of wasted time on the phone. I was told I would have a dedicated person assigned, then after the first payroll, that disappeared. The first few payroll submissions they stated they would help me with the process but at the second submission there was an issue with an employee leaving our employment and somehow, they registered his last paycheck twice. Then wanted me to pay to have the matter fixed but finally backed down on that. . Then since I am a small business owner and fall withing the 2% shareholder category, my earnings were all messed up - had to re figure the third quarter which was their only filing for us . I quit Paycor in the middle of the fourth quarter after they botched up an employees paycheck paying him only $5.00 per hour - which is an illegal rate besides not his pay rate. They stated that I pressed the button but I never modified his wage rate, wanted to add a reimbursement for him and it should not have been an override to the actual wag rate but that is how the software is set up. You would think that the wages would be a efault and protected better.