eResidentCare reviews

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24 reviews
- Sector: Maatschappelijk werk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A world-class platform with world-class support
Beoordeeld op 12-11-2024
[sensitive content hidden] provides world-class support for a world-class product! We know that we...
[sensitive content hidden] provides world-class support for a world-class product! We know that we can always reach out to [sensitive content hidden] when there are concerns or problems we need support with and she provides timely solutions to support our organization. The platform is used by many levels within our Direct Care Support team and all feedback/suggestions for improvements have been received with open minds. All in all it's a night and day difference compared to our previous software that allows our team to work smarter not harder.
Pluspunten
User friendly platform with plenty of customization for various functions. Fantastic customer support with quick resolutions for issues. Software enhancements regularly that address user feedback and suggestions.
Minpunten
None. We've been very happy with our decision to switch software providers and after a year of experience with eResidentCare we have no regrets making the change.
Antwoord van Software Solutions Associates
Thank you for such an incredible review! We are thrilled to hear that you consider eResidentCare a “world-class product” and that we have been able to meet your needs with timely solutions. Knowing that the platform has made a positive difference for your Direct Care Support team, enabling smarter, more efficient work is wonderful!
We truly value your feedback and suggestions. Thank you for being a valued part of our eResidentCare family!
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
My experience
Beoordeeld op 5-11-2024
Excellent experience with the software and ability to make changes when needed.
Excellent experience with the software and ability to make changes when needed.
Pluspunten
The software is easy to use, and the support staff is very responsive and has fixed issues in a timely manner. I used this software at another ALH that I owned and recommended it to my new boss.
Minpunten
Sometimes it goes down for maintenance without notice.
Antwoord van Software Solutions Associates
Thank you or your wonderful feedback and for recommending eResidentCare to your new team! We are glad to hear you found the software easy to use and our support team responsive. We strive to keep maintenance disruptions to a minimum and are working on ways to improve our notification process for scheduled updates. Your continued trust in our software means a lot to us, we are committed to providing you and your team a reliable experience.
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
To be honest I'm not a computer person, I'm still used to the old school writing things on the...
Beoordeeld op 3-3-2016
I still find it difficult, because I belong to tge genaration wherein the use of the computer is...
I still find it difficult, because I belong to tge genaration wherein the use of the computer is not part if our curriculum in school. I only use computer for emails and brosing, chatting, playing CD's. We have computer at home and and at work but we still use the old school charting. But don't get me wrong your product is good. I thank you gor being supportive, polite and very patient with me. More success to your eresident.
Antwoord van Software Solutions Associates
Thank you for your review. We're happy to have you as a customer and are glad your experience with our customer service has been a positive one. However, we are very sorry that your experience with eResidentCare was not at the same level. As much as we really strive to make the software as easy as possible, unfortunately there are some new things to learn on ways to do things efficiently with software. Please contact us directly if you ever have any questions, we are always more than happy to help!
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
evaluation of Eresident performance
Beoordeeld op 8-11-2024
It is a great software in relation to it's effectiveness & efficiency.
It is a great software in relation to it's effectiveness & efficiency.
Pluspunten
the simplicity of the software that each staff finds it easy to navigate but at the same time it is restricted to the authorized users. The software app can be downloaded and accessed through the mobile phone hence easy to look up client's chart while at the appointment.
Minpunten
the software doesn't have the autocorrect feature hence doesn't correct spelling mistakes or typos as one is typing.
Antwoord van Software Solutions Associates
Thank you for your thoughtful review! We are thrilled that eResidentCare is both user-friendly and secure for your team, and that the mobile functionality enhances convenience. Your feedback on the autocorrect feature is greatly appreciated and helps us improve. We are proud to support your team's success!
- Sector: Facilitaire diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Director of Rose’s Assisted Living Facilities
Beoordeeld op 26-10-2024
the experience has been exceptional they answer all of our questions and concerns.
the experience has been exceptional they answer all of our questions and concerns.
Pluspunten
they answer all our calls and assist with guidance.
Minpunten
nothing to bad to say they have done an excellent job.
Antwoord van Software Solutions Associates
Thank you so much for your kind review! We are thrilled to hear that you have had a positive experience and found our team responsive and helpful. We are here whenever you need us and look forward to continuing to support your team.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
No other software
Beoordeeld op 8-1-2020
I have 6 Assisted Living Homes - At any given time I can see how my residents are doing and my...
I have 6 Assisted Living Homes - At any given time I can see how my residents are doing and my caregivers. What medications have been missed and any incidents that happen. Great for Quality Management
Pluspunten
easy to use - Outstanding customer service - has everything needed to run an Assisted Living. Not all software has what eresidentcare has
Minpunten
would love to see pending system for Disaster Drills, Service Plans and other facilty tasks.
WOULD LOVE TO SEE - On the Incident Report - A picture of the body that we would be able to mark showing areas affected as STATE REQUIRES
Antwoord van Software Solutions Associates
Thank you for leaving a review, we appreciate the great feedback. We would be happy to contact you directly regarding how your disaster drills, facility service plans and tasks requirements can be managed through eResidentCare.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Software review
Beoordeeld op 13-1-2020
It has helped us in the reduction of paper use, printer use and also lessens the need for record...
It has helped us in the reduction of paper use, printer use and also lessens the need for record storage space. It also helps in organizing information.
Pluspunten
What I like the most about this software is how easy it is to use. It is very easy to train new staff on how to use it.
Minpunten
What I like least about it is not having the option of time sheets for employees to sign in and out for work. I have seen programs which Will not allow any one to create a time sheet at the end of the shift until all the required charting for the shift is done. This helps a great deal in quality assurance.
Antwoord van Software Solutions Associates
Thank you for leaving a review, we appreciate the great feedback of eResidentCare. We are always happy to discuss new product and look forward to speaking to you directly.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great application for documentation!
Beoordeeld op 9-1-2020
Pluspunten
This application is user friendly and can be used in various residential settings
Minpunten
It is not easily customizable, but has some flexibility
Antwoord van Software Solutions Associates
Thank you for leaving a review, we are very pleased at eResidentCare to hear how well our system meets your requirements. We strive to provide excellent customer service and will be in contact with you directly to discuss customization.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
GREAT customer Care!
Beoordeeld op 8-12-2016
From day one we have felt like we were treated with genuine concern for our very small business. We...
From day one we have felt like we were treated with genuine concern for our very small business. We always received an immediate response to our challenges or concerns. We started our service in December of 2012 and even now four years later the CEO remembers us and inquires how we are doing!
Pluspunten
Cost effective software - Great customer service
Minpunten
Lack of scheduling feature
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Lots of Options
Beoordeeld op 21-2-2019
Pluspunten
I love the ability to use only what I need. Other software that I have used is difficult to maneuver. Eresident Care's interface is easy to follow and clean.
Minpunten
I wish it was accessible on mobile devices or had an application to use with tablets
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Very User friendly, easy to use and learn by staff.
Beoordeeld op 2-12-2016
Has almost everything we need. Support staff are very patient and accommodating.
The only...
Has almost everything we need. Support staff are very patient and accommodating.
The only downfall we have found after using it for 2 years is, that since it is not yet linked to our pharmacy we can't get medication changes immediately and have to wait for these to be input manually onto the system.
Pluspunten
The Medication list, showing clients in a clear and easy on the eye layout.
Minpunten
Having to keep logging in so often when it has not been used for around 5 minutes at a time.
- Sector: Design en ontwerp
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Up date treatment plan
Beoordeeld op 19-12-2019
Professional Customer service
Professional Customer service
Pluspunten
It eliminate my load. I can access my work any where as long as internet is available.
Minpunten
Just few staff who struggle to document notes
Antwoord van Software Solutions Associates
Thank you for leaving a review, we are excited to hear such wonderful feedback about eResidentCare. We would be happy to work with you to make sure all staff members receive training. We will contact you directly to discuss.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Excellent Program
Beoordeeld op 17-11-2016
We have used eResidentCare for several years now. It's changed the way we do business! We have more...
We have used eResidentCare for several years now. It's changed the way we do business! We have more insight to what is going on in each of our facilities on a daily basis now that we did when we used paper charts. We love eResidentCare!
Pluspunten
We love how easy it is to use and love the support. We work great with the software team in the rare event we have an issue.
Minpunten
I wish there was a good way to count narcotics between shifts.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Administrator
Beoordeeld op 23-2-2019
Very easy to enter and keep track of all pertinent information.
Very easy to enter and keep track of all pertinent information.
Pluspunten
The ease. Very easy to enter information.
Minpunten
The diagnosis and ICD codes . In New Mexico Assisted Living Facilities are all private pay and therefore do not use detailed iced codes or lengthy disgnosis. Some areas ask for to much detail or information.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
E resident Care software
Beoordeeld op 27-3-2017
We have been using the software for a couple years now. It's easy to use and the service is great....
We have been using the software for a couple years now. It's easy to use and the service is great. New employees catch on quickly. Residents are admitted with ease.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Helpful Staff
Beoordeeld op 8-12-2016
We as a company have been using EResident for our clients and I am the one that uses it most and I...
We as a company have been using EResident for our clients and I am the one that uses it most and I must say that I like the ease of the program. I also enjoy that when I have a concern that either our rep or one of the other reps there are always able to help me and walk me threw the program when I have questions.
Pluspunten
Its easy to use and understand. Easy way to communicate the concerns to one another about the clients
Minpunten
at times it does run slow or when requesting help they take time to respond
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
eResident Care review
Beoordeeld op 16-1-2010
I believe this is an easy to understand program. All the home health aides give it a thumbs up on...
I believe this is an easy to understand program. All the home health aides give it a thumbs up on ease of use, even with a few bumps everyone is excited to work with it!
It is quickly becoming an attractive and the most user friendly product I've seen. I would recommend it to anyone interested in going to a completely electronic system.
Pluspunten
I always get quick support from the company. They go the extra mile to help whenever I have a problem. I have never beta tested before and was very anxious about the process but Doreen has made it much easier and she has been a great support system.
Minpunten
We have had a few problems with the programers having the system down when we were trying to use it without forwarning. Many changes needed since implemented but they are willing to work hard at fixing every con we have encountered.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
This is our first software for charting and medications.
Beoordeeld op 8-11-2017
Pluspunten
This software has been very user friendly. The customer support has been good and questions have been answered in a timely manner. Our nursing department is adjusting very well.
Minpunten
Sometimes when inputting info it is not always easy to see what the next step to save something is. It does have some limitations for flexibility based on different residents needs.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Work made easier!
Beoordeeld op 28-3-2017
We are very happy we came across this company, as it has made our transition to a paper-free office...
We are very happy we came across this company, as it has made our transition to a paper-free office a breeze! I would highly recommend it to other personal care homes!
Pluspunten
That it is very detailed. There is so much that you can do with this software besides charting vitals and notes. Accessible on any secured device.
Minpunten
The screen freezes often when using eSchedule. Other than that this program is great!
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Two adukt foster care homes with very different needs.
Beoordeeld op 23-3-2016
The first thing you'll see about the software is that it is very expansive and detailed. This could...
The first thing you'll see about the software is that it is very expansive and detailed. This could be intimidating but we took each piece one at a time and learned as we went. We need a lot of detail so I was very happy with everything they offer.
The support is the most responsive I've ever worked with for both online and phone communication; not to mention they actually resolve nearly every issue more quickly than I've experienced anywhere else.
I recommend eResidentCare for anyone who values thorough and organized information and extraordinary customer and support service.
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Easy to use! Great customer care!
Beoordeeld op 20-4-2016
I have been an eResidentCare customer for 3 years. Integration and setup of this system was...
I have been an eResidentCare customer for 3 years. Integration and setup of this system was amazingly easy. I was able to train my staff, even the staff with no prior computer experience, with ease. Support staff have been wonderful, and very responsive to any and all questions that arise. This system is ever evolving and I have found that the eResidentCare staff have been able to integrate many "special requests" into the system, making it completely customizable for our facility. Love it!!
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Great Asset
Beoordeeld op 26-1-2012
Overall: It is great for my business.
Overall: It is great for my business.
Pluspunten
Hours of saved work at the end @month, Accountability, Neatness,professional addition to my business, Great support and training,eliminates most paper. Relatively easy for staff to learn. I am very glad to have it.
Minpunten
Occasional inability to access program, Some of the "Admission" parts of the program can be confusing(entering medications).
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Support has been great and I have always had a quick response. The software is pretty easy to...
Beoordeeld op 28-4-2016
I would like to see in the drop down area for the care plan a PRN frequency and Oxygen saturation...
I would like to see in the drop down area for the care plan a PRN frequency and Oxygen saturation in the vital signs area.
An excellent program!!!!
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Great software
Beoordeeld op 16-11-2016
Our employees love it and I can check while away from the group homes. It is super easy to use. I...
Our employees love it and I can check while away from the group homes. It is super easy to use. I highly recommend!