Point of Rental Software reviews

Ease of use and ability to understand it is fairly easy. The set up is very user friendly, even our oldest employee has found it easy to use.

Communication bewteen multiple stores can be improved. Sometimes when calling in for support I feel they aren't as trained as they could be.

I like the ability to find items that are not always easily found. I like that there are multiple ways to do things so there is a lot of flexibility.

There are some big bugs that affect business. Credit card processing, which may not be POR's fault gets messed up constantly which doesn't allow to close for end of day. The support team is always hard to connect to. They are usually very helpful when you do finally connect, but connecting is the challenge. There are several bugs that don't let the correct buttons show up. There are more steps on Elite than on Expert to do the same things. It constantly disconnects from something and has to reconnect. Screens will bounce back and forth from foreground to background. There are plenty more things wrong I cannot think of.

It contains a broad spectrum of Rental Management Reports, and functional reservation methodologies.

The only short comings I experienced with the software is that the excel downloads were not written to properly align column rentals. We need to provide critical reports annually to our accounting firm and a lot of time is wasted cleaning up aliging column headings.We use the Item Categories for Marketing purposes.Item types need to be expanded to make integration to sales tax software easier.Make an item type for Externally Purchased ServicesMake an item type for Freight it distorts Sales Values .Your item type breakouts feed the Standard POR Sales Tax Report.We customized a Sales tax report to put |DEL keyed items into separate columns, but an item type breakout would better integrate Freight for State Sales Tax Matrixes.You should implement the Rental Bookings report I mapped out for POR 11 years ago. We have been using it and I speced it completely for ypu.

I like the ease of use. Easy to train people to use. Really like the support when it's needed.

In inventory and some other features, it would be nice to be able to customize the screens a bit more for managability.

The many features of POR keep everything at your fingertips which is very useful in a busy rental equipment company.

I wish there was a class specifically for building reports. I have yet to figure out how to do this. I have been to two of the yearly conventions in hopes of this.

Ease of use is amazing. I've been in the rental industry for 19 years and have used multiple rental programs and Point of Rental is by far the most efficient and easiest to use.

I would like an option for equipment to go into a "hold" stage after it is returned instead of goig straight to green for available. This would help with reservations and fleet management.

Very easy to use, and if there are any problems, the customer support team are always on hand to assist.

Would be good if this was a cloud based system.

Entering hire contracts and off hiring, and the driver schedules

When entering a new customer in the CRM I find that there is a lot of repetition. You add address and phone number of company and then contact person details which are the numbers and email you have already entered.

Our last system was so old it was dying on us. Point of Rental made it easy for us to move from our old system to the new one. One of the most outstanding things about Point of Rental is the website. We have our rental website up within our store website. Also we really like the feature of being able to import images of the equipment before the contract goes out and importing the images when the equipment is brought back before the contract is closed. The help desk for this software has been overall been great.

In the beginning I had to watch a lot of tutorials on my own in order to figure out just exactly how to use it. Also I thought the integration with Paladin was going to be something completely different than how it is now.

POR is very user friendly, and the IT department if very helpful.

POR and Web Pictures could be more easily shared.

Point of Rental is great for ease of training new staff.

In recent years the delay in customer service.

The product is easy to use and it was easy to integrate with our business model.

Some of the accounting features can be confusing at times.

all of the available functions, it could be a all in one system

There is no "return needs checked out" function for when rental equipment comes back. If you complete the contract, the equipment comes right back to available. What about a time delay after completing the contract (so you can get the customer finished up/handled), but then to get the equipment back to "available", it needs to be sent to a "returned needs checked" waiting screen. Then the mechanics or shop lead would close that out after it's been checked out, verifying it is actually ready to rent..

Ease of use, overall functionality and features, software stability, very regular updates.User suggestions often integrated into existing software to improve usability going forward.

Nothing to mention here. As per my experience, client support reacts quickly to any queries and addresses issues in a timely manner.

ease of use intergrated with old software

no way to back out of a contract page must delete or complete contract

The control I have over every aspect of each rental, my products, the pricing, the photos. being able to just change the date of an event for a returning customer, instead of having to put in a whole new order. The time it saves me.

I want to get rid of stripe, and keep everything with point of rental.

Way more robust than total rental and at a comparable price

It can sometimes be glitchy but overall is a solid product that offers us flexibility and growth

The only positive of this system was the dispatch integration. This was a good system that functioned well with routing our trucks for their daily installations.

Way overpriced. If you are having reservations about the cost of this listen to your gut. System looks archaic. The architecture looks like software from the 1990's. The estimating process is slow and cumbersome. You are forced to enter a complete order by using a series of tabs instead of simply entering everything on one screen as in modern software. There are many quirks that slow you down as well as password and user ID issues, printing issues, etc. POR allows you to access the software in test mode before you purchase which we did. The problem is when you access in test mode you have no clue what you are looking at and you have no guidance from POR until you cut a check. A VERY LARGE CHECK. The on site training provided was done by a very knowledgeable guy but it was not enough to get us up and running with confidence. The biggest disappointment is that our company feels deceived. We were told that this would integrate with Quickbooks which it barely does. It will only tell quick books a lump sum of sales per day, nothing else. Our quick books really became useless to us. Our company was also told that there were other fence rental companies that used their product and that we'd be able to contact them to hear about their experience with POR. After making several requests for this info it was never provided. We assume that POR was lying about this.

The interface is nice, clean, and easy to navigate. Once familiar the the software, set up was pretty easy and strait forward. Provided many features which our business needed including rental bundles.

No easy way to quickly look at availability for the coming week. I found this frustrating when I had a customer on the phone and we wanted to get a snapshot of availability. Customer support is awful if you are not one of their Expert or Elite customers. I only have the Essentials package and the one person I actually got a hold of said she could not help me and to send an email. I had already set two before this call to no avail. The funny thing is I want to add features and possibly switch to a different/higher package. I am also not impressed with their website integration. I have my own wordpress site and all they offer is an iframe. This is not an integration, it is placing another website on a page in your website. They really need to work on providing better integration.

I like that there is so much to it, I am still learning what all it can do for the business

If we had a little more ability to correct things without customer support it would be easier than calling and waiting on the line, while customer support is always great it would be nice to just be able to fix it on our own within the software.