TrueCommerce EDI Solutions reviews

They provide the most state of the art product that enables us to perform our accounting in a very streamlined manner. The ease of use and the reliability of the product makes our job easier
All our needs are being met.

The real benefit is in the time and frustration savings of entering orders and ASN's by hand

automation of order processing. I purchased their Transaction manager as well as their Pack and Ship software.

2) Lead time for implementing UK retailers
3) EDIFACT Mapping
4) Sometimes a lot of resources and time is spent in explaining things to di central team in order to get things done

Horrible with implementation team. Pleasant with sales team, who responds and informs he escalated the situation, for the 2nd time.

They are the very BEST is sending bills for services that they never provided, and the worst to get you on board.
If I had the choice/opportunity, I would dump them in a heartbeat.

The integration between True Commerce and our Accounting Package - NetSuite. Not having to manually enter Sales Orders/Customer PO's is a massive time saver along with not having to manually create an ASN.
Again, Customer Support - fabulous

Very positive experience so far. NOCO has been partnered with DiCentral for a little over a year and we have been able to add more than 10 trading partners to the system, 4 of which will be integrated with our ERP.

We are having a very good experience of automating functions that have greatly reduced man hours in two functions, invoicing and generating shipping tags.

Very positive. The solution works very well for our users.

Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise.

This system automates our billing for a large key customer. Software system works well although about once every 3 months needs to be "reconnected" with quickbooks. This is fairly easy to do but frustrating the first few times because I didn't know how to do it on my own and customer service was not available.

We are a large multi national corp with 3 divisions, and approx 50 trading partners, using Dynamics GP as an ERP.
Integration and transition:
We have been trying for almost a year to get up and running. The teams are inexperienced and have never encountered a company our size. Things that work yesterday don't work today. Programmers are overwriting each other, and there are no standards for how stuff is done. There is no project plan, source code control, issue tracking, or anything else that is standard for a project this size. The response time is days not hours, and many issues they ignore hoping they go away. They have not encountered many of our scenarios which are standard for any company our size.

The software:
There are two parts to the solution, one is the web based portal the other is the GP Integration. The web based as a standalone solution is slow and cumbersome, but basically works most of the time. However, the "Raw EDI" is not truly that, there is very poor reporting, and no integration verification.
On the GP side, it many times does not work, doesn't produce the expected results, and "loses" transactions. Being multi-company, many transactions overwrite each other and causes loss of transaction data. The export is slow, ie; I exported 3000+ ASN's and that took 3.5 hrs. There is little in logging and visibility to what is happening behind the scenes.

We deal with high volume customers in our business so utilizing a software system like True Commerce EDI Solutions allows us to manage out time more efficiently. Rarely do we have any changes to make to our EDI mapping once the customer has been established, so the process flows very soothly.

Initial setup and assistance was good however follow up projects have been a nightmare. Adding customization and other integrations is a long process with no communication and many of our outstanding issues are still unresolved after over a month of waiting.

There is a startling lack of communication and reps are unresponsive and unhelpful. Once they have your money projects vanish into a black hole leaving you to beg and plead for updates whilst nothing seems to done.

Their initial, long timelines are bad but their ability to even meet those is even worse.

Despite demanding payment upfront, very expensive payment, the work in return is slow, unreliable and not conducive to actually getting things done for your business.

I strongly recommend any other EDI solution as the investment required for Truecommerce doesn't reflect the service you will get back.

If you need to process orders and get things done in a reasonable time frame Truecommerce is not the supplier you want to invest in.

The platform was so inadequate that it forced to do a more through comparison, with many different platforms to switch to.

Allowed us to integrate our EDI products into our ERP system with customers that require it.

Their customer support is dedicated and passionate to solve your problems.

True Commerce has been incredible for our business. They were patient with us as we transitioned business systems over to a new ERP. The integration with our new system is incredible; it takes full advantage of the capabilities of EDI.

It has been nearly 14 months and we have yet to conduct a single live transaction yet they have been billing use monthly for subscription. Several of the people assigned to our account have left their organization in the middle making things worse. Emails often got unanswered, and this is true with many of the employees I have worked with. A session to troubleshoot a problem is often scheduled 2-3 weeks in the future due to poor staffing.

The software basics are very good, user interface is very good. Setup for a new customer is not timely, and tech support for complicated import/export can take weeks to resolve.
I would recommend this for small business/new to EDI, but perhaps not for those with more complicated needs.
It is a good value for what you get.