TrueCommerce EDI Solutions reviews

Not having to manually enter orders

We had an issue with submission vs receive date on a PO. Otherwise, we haven't had many issues.

We are a large multi national corp with 3 divisions, and approx 50 trading partners, using Dynamics GP as an ERP.
Integration and transition:
We have been trying for almost a year to get up and running. The teams are inexperienced and have never encountered a company our size. Things that work yesterday don't work today. Programmers are overwriting each other, and there are no standards for how stuff is done. There is no project plan, source code control, issue tracking, or anything else that is standard for a project this size. The response time is days not hours, and many issues they ignore hoping they go away. They have not encountered many of our scenarios which are standard for any company our size.

The software:
There are two parts to the solution, one is the web based portal the other is the GP Integration. The web based as a standalone solution is slow and cumbersome, but basically works most of the time. However, the "Raw EDI" is not truly that, there is very poor reporting, and no integration verification.
On the GP side, it many times does not work, doesn't produce the expected results, and "loses" transactions. Being multi-company, many transactions overwrite each other and causes loss of transaction data. The export is slow, ie; I exported 3000+ ASN's and that took 3.5 hrs. There is little in logging and visibility to what is happening behind the scenes.

This software has helped our company become more efficient with our daily tasks. Also, we are able to meet each of our Trading Partner requirements through True Commerce.
Personally, True Commerce has helped me become knowledgeable and confident about EDI and its ability to help our company grow and become for efficient.

Our company utilizes their web-based solution - TrueCommerce- that is integrated with our ERP system. Integration was seamless and painless and we were up and running with no hick-ups right away; install only took about 1 business day. We started off with 4 trading partners and those were set up for us before were even done with the install. And since those customers were also TrueCommerce customers- there was no testing needed. Bringing on additional customers is quite simple and the TrueCommerce Support Team is one of the most knowledgeable group of people I have ever worked with.
TrueCommerce is so easy to use! The interface is similar to how email is set up, you have an Inbox and a Sent folder, etc. It's so straightforward that someone with limited EDI knowledge or experience can begin processing documents and get a basic understanding of how EDI works just by looking at it.
The system can handle anything you throw at it! We went from 4 trading partners to 11 trading partners in less than 2 years, and 6 months ago we moved our 3PL onto this platform as well. With monthly document volume going from 100-200 per month to averaging 5000 documents a month- we have more than exceeded our ROI within the first 12 months. We also purchased an automation module that has literally been a life saver!! This allows us to concentrate on our business and allows our 3PL to process our orders without anyone really having to think about our EDI system. If for some reason there is an issue with our EDI documents, program, or automation an email is sent to us so that we can proactively get the issue resolved with the help of TrueCommerce Support. Issues are easily tracked and quickly handled from within TrueCommerce Customer Center or via email.
Overall - I'm so glad we chose this solution and am excited to bring on more and more customers to our EDI platform. It's just a win-win all the way around!

The cost over our previous provider is fantastic.

We had the need to implement an EDI Software and TrueCommerce has given us a great experience in support and implementation to receive orders and send invoices by EDI. It´s important to mention that 90% of our Purchase Orders arrive by EDI. There are few suppliers that work with Sage Business Vision
(Our System) andTrueCommerce has worked excellent for us.

We recently implemented the 820 transactions for EDI and the experience was very good.

Their support team is small but very efficient.

They provide the most state of the art product that enables us to perform our accounting in a very streamlined manner. The ease of use and the reliability of the product makes our job easier
All our needs are being met.

Started out strong. Seems high turnover of technical support, integration specialists and programmers may have caused issues where clear mistakes have been made on multiple occasions causing rejected documents and chargebacks from our partners.

Initial setup and assistance was good however follow up projects have been a nightmare. Adding customization and other integrations is a long process with no communication and many of our outstanding issues are still unresolved after over a month of waiting.

There is a startling lack of communication and reps are unresponsive and unhelpful. Once they have your money projects vanish into a black hole leaving you to beg and plead for updates whilst nothing seems to done.

Their initial, long timelines are bad but their ability to even meet those is even worse.

Despite demanding payment upfront, very expensive payment, the work in return is slow, unreliable and not conducive to actually getting things done for your business.

I strongly recommend any other EDI solution as the investment required for Truecommerce doesn't reflect the service you will get back.

If you need to process orders and get things done in a reasonable time frame Truecommerce is not the supplier you want to invest in.

Being able to trade EDI purchase orders, Advance Ship Notifications, Invoices, and a few other misc documents with over 60 different EDI trading partners. Previously we were spending many hundreds of hours per year trying to maintain EDI maps ourselves, and TrueCommerce has taken that load completely off of us.

WE have combine multiple trading partners under on Vendor ID which has cut down on the amount of training and accessibility that is needed.

The customer service tech dept is very knowledgeable and solves any issue that comes up. My only complaint is having to wait approx 20 mins to get a tech.

True Commerce has been incredible for our business. They were patient with us as we transitioned business systems over to a new ERP. The integration with our new system is incredible; it takes full advantage of the capabilities of EDI.

the customer service representatives are always helpful and understanding of the situation needing to be resolved

You send an email - and then you may get a respond but nothing will change only e-mail you can't talk with anybody in this company - they are not professional and they do not understand how their own system works

The greatest benefit to utilizing DI Central as my EDI provider is the ease of use, and their reliability. I have found the customer support team to be prompt with the response when needed!
I have never experienced any down time or missed transmissions with DI Central. They are an outstanding EDI provider!

When it works as planned it saves me a lot of time!!!!

From initial implementation until now, we have had one issue after another and customer service capabilities are lacking

Overall we are satisfied now that the new format has been fixed.

Overall DiCentral has allowed us to meet all of our EDI needs, and has allowed us to stay in good standing with our Distributors.

The platform was so inadequate that it forced to do a more through comparison, with many different platforms to switch to.