NinjaOne reviews

Uitstekend, zowel de werking van de applicatie als de support.

We zijn overgestapt van N-able RMM naar Ninja, het vorige product voldeed eigenlijk aan geen enkele verwachting meer.
Elk alternatief was dus voor ons vooruitgang, uiteindelijk na 2 of 3 gesprekken met Lode besloten om het toch maar eens te gaan testen.
Hadden we het maar eerder gedaan.
Wat een verademing is dit pakket , automatiseringen zijn makkelijk, patching heeft weinig tot geen problemen en machines enrollen en update to date brengen is super gemakkelijk

Zeer tevreden over het product RMM en zijn nu ook bezig met de mobile device management, hebben een mooi dashboard ontworpen met hulp van de support afdeling, en hebben ons oude ticketsysteem omgezet naar het ticketsysteem van NinjaOne.

Persoonlijk contact is altijd goed. Denken mee in oplossingen. Actieve

Outstanding. I love NinjaOne and couldn't do my job efficiently without it.

Overall it was ok. The software seemed like it was on its way, but the amount it cost had me feeling like we were paying to be beta testers

Ninja is one of if not the best platform I use daily. Of the 20-odd platforms and tools I regularly use, Ninja is the most user-friendly, robust, dynamic and comprehensive. If you're in the market for an RMM - Go with NinjaOne.

Consolidating our tools and having a single pane of glass for our operations center to work from, no longer are we missing alerts because a monitoring page is minimized or covered by another one of our tools.

Improve overall management of endpoints, centrally patch and deploy software within the same platform.

The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact.

In the not too distant future I got a call from one of their Account Executives to follow up. [SENSITIVE CONTENT HIDDEN], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer.

We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks.

On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.

have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

This tool has changed how I run the network at several locations. It has made managing our network much easier and the response time is much higher . I see issues before the end user even knows there is a problem.

We were looking for a Remote access tool replacement, but encountered that NinjaOne's features will do other things we needed to resolve as well, like patch management and inventory.

Our experience with NinjaOne has been a positive one, the staff are all friendly and will ben over backwards in trying to help you.

NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers.