Submittable reviews

The software is intuitive and saves us tons of time. Customer support is always there quickly when we need something or have a question. We literally could not run our journal without it. It allows me to manage a large and complex team and hundreds of submissions at a time in pretty simple form.

Trying to view and work with the submission on the iPad is a little more clunky than I would like, but not a show stopper. I mostly use the desktop.

Easy to manage, specially submissions and reviews

Costumer service is not that fast and effective

Pretty much every feature is a lifesaver. The workflows, templates, ratings, comments, etc. It's all very well thought out and makes collection and responding to submissions of any kind super easy. The ability to collect payment for contests or other submissions is also invaluable.

Honestly, there's nothing I dislike about this software other than maybe the cost. It's one of the few tools that I think is pretty much perfect as it is.

It's the standard and most familiar for writers, which was the initial reason I chose it. But what sold me was the truly outstanding customer support. From talking me through the set-up to dealing with submitters who get confused with all technology, with any aspect of using the software, they are prompt, polite, and efficient problem solvers. No other company I deal with in any aspect of my life has customer service this good.

It is easy to keep track of many submissions, and see what phase they are each in, and update that info easily. It also automates tedious form-filling processes very well.

Sometimes the interface is clunky, and there could be more robust ways to customize form templates

Easy to build custom submission pages and link them on main sites or landing pages. Assignment is also very simple, as is setting up new users.

I'd love it if there were the option to pay per added user over the minimum. We're on a grandfathered plan, which is AWESOME, and I very much appreciate the kindness offered to online literary magazines, but to get up to the 10 user plan we would more than double what we're paying.

Great Customer Service - and ease of the system for both applicant and reviewer are fantastic

wish they had a more comprehensive CRM - which this is in the beta stage, it doesn't work for us because we do not require our applicants to have a UEI or be a non-profit.

What we like most about Submittable is that it allows us to manage submissions more efficiently. I'm not a fan of documents and tasks "living in email." Having a robust product like Submittable saves us time in reading and replying, as well as offering a way to capture and analyze submission data. I cannot imagine handling hundreds of submissions at a time via email, especially with a large reading panel. The built-in tools, such as sorting, labels, varying permission levels, templates, etc. allow us to customize it for our needs. I should add that any time we had a question, customer service responded right away, sometimes within minutes. Even over holidays. What did we do before Submittable? Seriously! What. Did. We. Do?

There aren't any major cons with Submittable. I'd love some more robust reporting and sorting features and maybe custom permission levels, as there are a few things I'd like to do, but cannot. For example, I'd love to see team member data by specific category, not just by a duration of time. But these are more feature ideas, nothing that I'd consider negative about the existing product. If I had to say one thing, since our reading panel (the ones who use the software) has a varying level of comfort with tech tools that maybe some of the icons could be more intuitive.

The product covers all the bases, ease of use for staff, review panel, and applicants. They are always listening and improving their product

Any questions we have are always addressed. Support is amazing and we cannot praise them enough

It is easy to use, and if anything happens that we are unsure about, the support team replies quickly and provides incredible instructions!

There is nothing that I dislike about Submittable.

Submittable offered the layout and tools needed to improve our submission process. Creating submission forms & portals is super easy and takes very little software experience to understand.

While it is easy to use and offers a great layout, the software is still in development changes and can be a bit limited to how creative a user can be.
Submittable currently has a gallery view setting but only works with pictures- would love to view PPTX and PDF files as well.

Applicants with low-tech/computer experience can use it. Works well on all types of devices (even an old iMac).

As a grant manager, I want to be able to view more details regarding Draft Applications submitted by applicants, so that I can provide better technical assistance. At least, it would be good to be able to view the names of applicants in the draft applications report or be able to filter by city or zip code. Also, I wish that in the main application view you could filter by address- This would be very helpful.

Tracking the progress of my submissions is amazing. Everything is there and I don't have to chart it on a separate document.

The existential angst of a submission "in progress."

We found it very easy to adapt/program Submittable to fit our specific needs. With the extensive online help library and a quick-response technical support team, answers to our questions were never more than a few minutes away. Additionally, neither those high school students who submitted entries to our business pitch contest nor our panel of judges who used an online rubric to evaluate submissions reported any difficulties.

Outstanding attentiveness to our contest timeline... When a couple students figured out that an email verification flaw existed with the Gallery View/Public Voting feature, they were able to submit hundreds of phony votes for their entry. As soon as the good folks at Submittable were alerted to the problem, they worked quickly (during the peak Christmas holiday season) to create a validation protocol that got voting for our Peoples' Choice Award back on track. We applaud the Submittable team for their effort on our behalf.

This software is easy to understand, easy to deploy, and intuitive for guest users who help us to evaluate the submissions that we receive. From there, it's easy to filter, sort, review and revisit the applicants that have made submissions, and keep track of where they are at each stage of the process.

There are so many functionalities that are useful and I'm certain I'm only using a small portion of all that's available! I highly recommend this software as a solution for tracking submissions!

Everything that I've experienced with submittable has been a plus.

It allows the applicants to easily submit their portfolio material in a large variety of file types.

Of late, it has become less user friendly with the by dividing into project and program, and having a separate qualification step. Mostly I have had tech help when I needed it within a day, but in the beginning this assistance was much quicker and more helpful.

Also, this could be a useful platform for research, especially surveys, if there were more ways to analyze the data.

Clean, efficient interface. Great customer service. Excellent outreach to the customer base. I have used Submittable for years now and almost no problems. The once or twice that I did have a problem, I reached out and they solved it within half-a-day.

I love that I can use the software both to receive applications and experience reviews!

My boss finds it difficult to use causing unneeded issues