Infoplus reviews
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115 reviews
- Sector: Consumentengoederen
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
My journey with Infoplus
Beoordeeld op 23-3-2023
I've used the software for more than 3 years now. I haven't used many other similar systems and at...
I've used the software for more than 3 years now. I haven't used many other similar systems and at this time wouldn't think about it either.
Pluspunten
The system itself once up and running just works. There is NEVER any downtime and it simply performs exactly how it's advertised.
Minpunten
Sometimes the search features make it difficult to find orders. Not often, but when it does it's a pain.
Antwoord van Infoplus
Thank you for the review, Christopher! You'll be happy to know that we are currently addressing the cloud search feature so that it works across all tables regardless of what is being searched! This update should roll out in the next couple of weeks.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
InfoPlus Review by Robin Geoghegan
Beoordeeld op 23-3-2023
It's about an 8 out of 10. It will be higher if you can fix your order processing issues when...
It's about an 8 out of 10. It will be higher if you can fix your order processing issues when InfoPlus is undergoing maintenance or updates.
Pluspunten
I appreciate the number of options for shipping in order to keep costs down for our small business.
Minpunten
Our orders are getting "stuck" between WooCommerce and InfoPlus and not flowing in to InfoPlus whenever InfoPlus does an update or has maintenance. InfoPlus needs to find a better way to cache orders flowing in so that once updates or maintenance are complete, orders flow in. My team is having to manually fix this every time InfoPlus has an update or maintenance. Extremely frustrating.
Antwoord van Infoplus
Hi Robin,
Thank you so much for the feedback! We completely agree with you in regards to caching orders while we're in our short period of down time for maintenance. I will make sure this is on our product roadmap if it isn't already there!
Just as an FYI, you can sign up for email/text alerts at status.infopluscommerce.com as we always push out alerts the day of and right before we go down for maintenance, this might help you stay on top of those better until we can systematically address the issue. Thank you again for the feedback!
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
eCommerce Fulfillment Perspecitve
Beoordeeld op 15-2-2023
The main parts of our system that we are solving are order and inventory management. The warehouse...
The main parts of our system that we are solving are order and inventory management. The warehouse layout is built in the system for storage, and Infoplus allows order batching and wave picking to increase our order throughput.
Pluspunten
Infoplus is a good-looking software with a solid core set of features. The table management and navigation are simple to use, allowing for easy filtering to the information needed. The Javascript features on many functions help us customize the product to our needs and let us build out our business rules and make custom reports easily.
Minpunten
Even though Infoplus has a lot of features, they are missing some depth for scalability. The software seems like it was built for companies with a couple lines of business since the tools and modules do not scale well in their current state. Infoplus also does not allow for backend database access, say like an Oracle database, so doing functions with a lot of records is much slower, which is another issue of scalability.
- Sector: Kunst en nijverheid
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A Smart, Approachable, and Powerful Platform
Beoordeeld op 29-3-2023
We didn't anticipate Infoplus to be as long-lasting as it was merely a recommendation from a...
We didn't anticipate Infoplus to be as long-lasting as it was merely a recommendation from a previous supplier whom we no longer work with. We are very happy with the product, and I wish to continue using this CMS as opposed to looking for something with more features, as what Infoplus offers to us currently, is all that we need and more.
Pluspunten
Infoplus is at a great price point and offers features that meet my company's expectations regarding inventory management and fulfillment. New users are easily trained and familiar which is a plus, and it's mechanics allow for this to not only be approachable, but powerful. The filtering system too is an amazing feature, where any information can be easily exported for reporting purposes.
Minpunten
I have heard from upper management that some of the controls and features are less in comparison to similar platforms, however for the time being it is most suitable for our company. I wish to continue working with this for the next several years if not more.
- Sector: Detailhandel
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great Value Software for your operation
Beoordeeld op 23-3-2023
Pluspunten
The product is relatively easy to use and also get implemented. For instance we implemented at the start of 2020 had a very tight timeline & then with Covid restrictions on travel and the overall impact on businesses we were able to get set up in a new location within 45 days with very little support.
Minpunten
Reporting functions would be nice to have a standard pack of reports that are generally adopted in most fulfillment, distribution center settings. While most reports can be created with relative ease, having prebuilt standard reports with the ability to customize or as you can currently add your own reporting would be a major + to the product.
Antwoord van Infoplus
Hi Timothy,
Thank you for the review! We completely agree with you and have plans to not only have canned reports available in the future, but we're integrating some very cool BI and analytics tools to take reporting to the next level. Keep an eye on our product update emails over the coming months / year to stay on top of it. Thanks again for the feedback!
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
Infoplus has been eager to help from sales to service.
Beoordeeld op 26-5-2017
Pluspunten
Im an IT manager for a 3rd Part Logistics provider. The warehouse had an old school spreadsheet, handwritten, in the head of one person system where things were tracked. This system created lots of extra work and headaches for this warehouse hero. They asked me to help.
I have no warehouse or logistics background. I demoed 4 companies and Infoplus shined brighter than any. Based on monthly shipments Infoplus was able to craft a billing plan that fit our budget. Their staff has been there to help from the beginning 24/7 during our setup. Infoplus went above and beyond by sending a representative out at no cost to ensure the on-boarding of our biggest client went smoothly.
All of the other 3PL's we interviewed the initial cost of entry was mid five figures. With Infoplus we purchased a few thousand dollars worth of equipment and within a month we were using the system. Their implementation manager has gone the extra mile by ensuring things run smoothly. Only an email or phone call away for any questions myself and/or the warehouse manager has had.
The selling points for us was Infopluss willingness to please and the lack of infrastructure we had to add and maintain. With a cloud-based solution, we dont have to worry about additional hardware/software licensing, information security on those items, up-time of said devices, etc. The list goes on and on.
We are very pleased and happily recommend Infoplus to anyone who will listen.
Minpunten
With any new business software solution, there are hurdles to overcome. When the tough times came Infoplus was there to help and even hold our hands when needed. So there are really no cons we've found so far. We are looking forward to bringing new lines of business on-line with Infoplus.
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Creates Order from Chaos and Simplifies Industry Best Practices
Beoordeeld op 11-9-2018
We've been incredibly happy with our decision to go with Infoplus. Our sales, warehouse, and...
We've been incredibly happy with our decision to go with Infoplus. Our sales, warehouse, and accounting teams have all benefited in various ways in the ~6 months we've been using it and we continue to find more ways to benefit from all its features.
Pluspunten
We did not have to purchase any additional hardware in order to implement Infoplus in our warehouse. The web interface is fast and intuitive and the mobile apps for Android and iOS allowed us to avoid buying expensive, single purpose scanners. The implementation process not only showed us how to use the product but was also provided great training on industry best practices. Their well-documented RESTful API is feature-rich and has allowed us to quickly build customer-facing services in a fraction of the time it used to and all our systems (manufacturing, accounting, etc.) are now more interconnected than they have ever been. Support has been rock-solid and very responsive.
Minpunten
The product team is constantly improving the system so sometimes the implementation team is a step behind them in understanding and providing instruction on new features. The upfront costs can appear a little higher with Infoplus when compared to other services but when you consider the fact that no specialized hardware is necessary to get up and running it's very competitive. In our experience, their monthly charges are also lower which means savings in the long run. The pricing structure could be a little more transparent.
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
InfoPlus Review
Beoordeeld op 23-3-2023
Our inventory accuracy has been managed better since switching to InfoPlus. The ability to set...
Our inventory accuracy has been managed better since switching to InfoPlus. The ability to set tables for exactly what data you require is amazing.
Pluspunten
InfoPlus is like a giant spreadsheet. Once you learn to navigate you can manipulate the data to provide almost any report needed.
Minpunten
There are features such as add an item to an order. Or delete an item from an order that would be amazing functions to have, but are currently not available.
Antwoord van Infoplus
Hi Kristen,
Thanks for your feedback! You'll be happy to know that you can absolutely add or remove items from orders in our system :) As long as the order is not yet processed, you can edit any order and manipulate the line items. There is also an action menu option for editing line items that can be done via a pop up window so you don't have to go in and edit the order. Hope this helps and please feel free to reach out to support if you're not able to figure it out :) Thank you!
- Sector: Detailhandel
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great for inventory management, with good performance for shipping
Beoordeeld op 28-3-2023
Pluspunten
* Inventory management: The software gives you the option to configure inventory reports on a wide variety of criteria (as opposed to other programs that either direct you to use 1 UOM). This customization allows managers to obtain exactly the numbers that are needed for inventory control and reconciliation purposes.
Minpunten
* The ordering system is flexible to a wide variety of inputs, but the system would be better if it customized orders depending on the retailer. While I understand that this would be impossible for every retailer, it would be helpful if it included major companies like Amazon or Walmart, so that orders could be broken down by retailer.
Antwoord van Infoplus
Hi Juan,
Thank you for your feedback! in regards to customizing orders by retailer, I would recommend looking into "order sources" that serves that purpose. It allows you to filter for certain "sources" while also defaulting packing slips, email templates that correspond to that retailer. Hope this helps!
- Sector: Automotive
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
my experiance with infopuls
Beoordeeld op 30-3-2023
Jack Cooper is the first company i have worked for to use infoplus. I have found implicating it...
Jack Cooper is the first company i have worked for to use infoplus. I have found implicating it into my work regimen very useful and have heard talks of the company expanding its use to other departments and look forward to being part of the transformation and process. I also will most likely suggest infoplus to other companies if I feel it would be beneficial to their services.
Pluspunten
some of the things I like most about infoplus is its simplicity. the formats are easy to follow and truly prevent me from making mistakes.
Minpunten
I'd have to say there isn't much I don't like about infoplus. the only con i can really think of is the out of country label process. we don't have many of those, so it really isn't that bothersome.
- Sector: Groothandel
- Bedrijfsgrootte: 201-500 werknemers
- Maandelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
A useful tool
Beoordeeld op 23-3-2023
I would give the product an overall decent rating around 7-8 out of 10. It wouldn't be my first...
I would give the product an overall decent rating around 7-8 out of 10. It wouldn't be my first recommendation for larger companies that need to invest in bigger ERPs.
Pluspunten
I would say the functionality and user experience is great in the system. I cannot think of any particular issues regarding navigation within the program.
Minpunten
I think some of the features don't integrate well with SAP based on what I have seen where there have been some limitations regarding what data can be passed (i.e. Profit Center information)
- Sector: Kleding en mode
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Warehouse Management Tool
Beoordeeld op 24-3-2023
We use it as an intermediary between our warehouse and us. It is absolutely amazing! Easy to work...
We use it as an intermediary between our warehouse and us. It is absolutely amazing! Easy to work with.
Pluspunten
It is so easy to track, manage, and fulfill wholesale and e-commerce orders.
Minpunten
It is sometimes prolonged and hard to work on. Once an order is processed, there is no way for the user to make changes to the order.
Antwoord van Infoplus
Hi Maria,
Thanks for you feedback! I did want to let you know that there is a way to edit orders once it's processed, although I agree it's not super intuitive! To do this, you must use the "edit processed orders" function of the action menu (not the typical edit button). This will allow you to edit anything about the order, other than line items and quantity (since it's already processed). Hope this helps and thank you again for the review!
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Too Slow
Beoordeeld op 28-3-2023
Pluspunten
Overall it is a good system. We've looked at other systems, but stick with InfoPlus, despite its slow speed.
Minpunten
Server speeds are too slow. InfoPlus needs to invest in servers to increase the processing time. Some of it may just be poor code, but overall it just moves too slowly.
Antwoord van Infoplus
Hi Ryan,
Thank you for the feedback! You'll be happy to know that we have been hard at work addressing the speed issues and are getting to roll out some updates in the coming weeks that should really help in that area!
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Functional for inventory and shipping
Beoordeeld op 23-3-2023
Easy to use and to teach to use, easy to track.
Easy to use and to teach to use, easy to track.
Pluspunten
Infoplus is easy to view all our inventory in real time, it keeps things organized and is user friendly
Minpunten
I would love to see more ability to bulk edit all components of skus, kits, items in infoplus. Limited on what you can bulk edit and how
Antwoord van Infoplus
Hi Karlee,
Thank you for the feedback! We'd love to hear more on what bulk edit options you would specifically like enabled in the software. I know kits can be limited, but almost every aspect of skus/items can be edited in bulk interactively or through spreadsheets. Feel free to reach out to our support team if you would like to learn more! Thanks again for the review!
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Good software!
Beoordeeld op 28-3-2023
Pluspunten
relatively easy to use and i can manage the impt features by myself
Minpunten
UI could be improved inventory hard to see all in one placeshould give quotes when creating shipping labels so you don't have to create the order> wait for account rep to give quote > approve -- extra workthere's a lot that i don't use because it's not super intuitive
Antwoord van Infoplus
Hi Stephanie,
Thank you for the feedback! I would look to point out that there is the ability to "Lookup Parcel Rates" and even rate shop automatically via the action menu of the order table. Hope this helps! Thanks again for the review.
- Sector: Medische apparatuur
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Good but with some frustrations
Beoordeeld op 3-4-2023
It has integrated pretty well with Netsuite.
It has integrated pretty well with Netsuite.
Pluspunten
It is pretty straight forward and was easy to get my team to use it daily.
Minpunten
Infoplus is was the platform our 3PL uses for warehouse management. They have multiple customers. The biggest frustration I have run into is that they cannot use certain critical settings for our account without affecting their other customers - i.e. adding the same item twice on an order. This would be a huge improvement.
Antwoord van Infoplus
Hi Tyler,
Thanks for your review. I'd like to point out that it is possible to allow duplicate line items on an order more than and that is per "line of business" setting. I would advise reaching out to your 3PL for more information!
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Good
Beoordeeld op 28-3-2023
its good
its good
Pluspunten
i like the option of printing packing slips one time for multiple order
Minpunten
i am not able to print pick list at one time for multiple orders.
- Sector: Kleding en mode
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Infoplus review
Beoordeeld op 3-4-2023
Pluspunten
I like that I can look up my orders effectively and cancel the order if need be.
Minpunten
I don't like that sometimes my order will say fulfillable when it actually is not able to be fulfilled.
Antwoord van Infoplus
Hi Eliza,
Thanks for the review! The "fulfillabilty" column details whether or not an order is fulfillable at that moment in time, not taking any other orders into account. I imagine what is happening is that other orders are being allocated before or at the same time, and the allocation of those orders then makes your current order not fulfillable.
- Sector: Automotive
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Infoplus Rocks
Beoordeeld op 31-3-2023
Pluspunten
We use it daily, and it is an integral part of what we do
Minpunten
I can't think of anything about inforplus, in terms of our use, that is negative
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Easy and user interactive
Beoordeeld op 5-4-2023
Pluspunten
It is very easy to learn and use.It provides a lot of information just within seconds.The features are efficient and effective to be used for a new user as well.
Minpunten
I have been using infoplus for more than a year and I don't actually find any cons while doing my daily job.
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Good System
Beoordeeld op 23-3-2023
Infoplus is one of a couple WMS systems we use to support our clients needs, and it's a powerful...
Infoplus is one of a couple WMS systems we use to support our clients needs, and it's a powerful system that meets our needs.
Pluspunten
The software is much easier to use than a lot of other WMS's out there, but still has a full suite of features. A great tool for managing 3PL operations
Minpunten
Like with any enterprise software, it takes a little work to get up and going. But that's not really a con, that's just how the process goes.
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Easy to use with good functionality
Beoordeeld op 23-3-2023
Smooth and convenient for what we use it for.
Smooth and convenient for what we use it for.
Pluspunten
It's easy to keep track of orders and inventory.
Minpunten
The on demand kits and bundling features could be improved a bit. Not easy to set up and use.
- Sector: Sportartikelen
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
External User
Beoordeeld op 4-4-2023
Excellent
Excellent
Pluspunten
Are experiance is very much a user as our 3pl run the show. But I find the product fuctional
Minpunten
No any you need to ask Shipcalm this question
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Pros n Cons
Beoordeeld op 5-4-2023
Pluspunten
Good UIEasy to Use Easy to understand and communicate
Minpunten
Colour are not good that are usedSometimes slow
- Sector: Logistiek en toeleveringsketen
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Infoplus rocks!
Beoordeeld op 28-3-2023
Pluspunten
Vendors have the capacity to put in their orders and scan the paperwork. Saves a lot of time and very efficient. Makes work a lot simpler
Minpunten
it used to be really slow to pull up all reports but that got better.