Epos Now reviews
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531 reviews
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Helpful after sales
Beoordeeld op 27-4-2024
From sales to after sales the service have been meeting my expectations. Their live chat environment...
From sales to after sales the service have been meeting my expectations. Their live chat environment is really helpful
Pluspunten
I love the after sales offered by epos now they have 24 ×7 support which gives me confidence
Minpunten
I didnt dislike anything related to eposnow
Antwoord van Epos Now
Hello Damien Paul
Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us.
Knowing that our customers love our service brings us so much joy!
Your kind words will definitely be shared with the entire team.
If you ever have more to share or need assistance, feel free to reach out.
Thanks once again,
Epos Now
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Amazing service
Beoordeeld op 19-12-2024
Great, so happy to help, willing to go over everything a few times to make sure I understand...
Great, so happy to help, willing to go over everything a few times to make sure I understand everything and take there time explaining.
Pluspunten
So happy to help and will take it slow to explain everything to you and just go out there way to help.
Minpunten
Delivery can be a bit slow.
Apart from that nothing.
Antwoord van Epos Now
Dear Natalie,
Thank you for your amazing feedback! We're thrilled to hear that our team’s willingness to take the time to explain everything and ensure clarity has made your experience so positive. Providing patient and thorough support is something we take pride in.
We appreciate your understanding regarding delivery times and will work on improving that aspect. It’s fantastic to know that Epos Now’s features and ease of use stood out for you when compared to alternatives like SumUp.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
Thanks again for your share,
Epos Now
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Don't waste your time or money
Beoordeeld op 24-7-2024
I purchased the system with the understanding that they are experienced in Retail POS and that...
I purchased the system with the understanding that they are experienced in Retail POS and that their program could handle alot of products with variants. From the start there have been magor problems. This includes no power/ connector cord for the credit card machine, barcode scanner didn't work, (even my barcode scanner didn't work), constant error messages throughout training, adding products into system and the system would quadruple the items, no technical support even when customer service said they would contact me the same day, system will knock you out of the system in the middle of setting up an item, inconsistent ability to enter info into the system because specific add on sections would disappear and after all of that if you decide that the system is to unreliable and inefficient to meet your needs they will charge you a huge early cancel fee( i guess they have had a huge amount of customers wanting to cancel) my advice...RUN!
Pluspunten
Employees are friendly and the trainer tried to be helpful
Minpunten
POS system has a lot of programming bugs with no technical support
- Sector: Horeca
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
my review on epos now
Beoordeeld op 8-11-2024
very good i cannot fault epos now overall they are very professional with me over the phone
very good i cannot fault epos now overall they are very professional with me over the phone
Pluspunten
the team who deal with any issues or problems i get
Minpunten
i dont have any issues with epos now they have always resolved any problem i have had
Antwoord van Epos Now
Dear Christopher,
Thank you so much for your detailed review! We’re thrilled to hear that you’ve had a positive experience with our team and that we’ve been able to resolve any issues you've encountered. It’s great to know that you find our service professional and that Epos Now has been the right fit for your needs.
If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
Thanks again,
Epos Now
- Sector: Administratie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
With till settings and menu
Beoordeeld op 20-12-2024
Superb customer service and very supportive
Superb customer service and very supportive
Pluspunten
Assistance is so kind and supportive team .superb team
Minpunten
Quick response and good service fast services
Antwoord van Epos Now
Dear Shilpa,
Thank you for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our team and that our service has been supportive and efficient. We're glad Epos Now is making things easier and more convenient for you.
Thanks again for your share,
Epos Now
- Sector: Wijn en sterke drank
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great product easy to use
Beoordeeld op 18-12-2024
They are always there to support me and the wait time is relatively short
They are always there to support me and the wait time is relatively short
Pluspunten
Easy to use and great product support. The phone is always answered quickly
Minpunten
The phone menu to get to a representative
Antwoord van Epos Now
Dear Jennifer,
Thank you for sharing your experience! We're thrilled that you find our product easy to use and appreciate the prompt support from our team. It’s wonderful to know that our efforts to provide quick assistance have been helpful to you.
We’ve noted your feedback regarding the phone menu and will review it to ensure an even smoother experience.
Thanks again for your share,
Epos Now
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
EPOS now reccomended.
Beoordeeld op 18-12-2024
Excellent service always provided with EPOS now.
Excellent service always provided with EPOS now.
Pluspunten
We love the connection between shops and our head office function.
Minpunten
More charitable features for our Charity Shop.
Antwoord van Epos Now
Dear Jamie,
Thank you for your kind words and for recommending Epos Now! We’re delighted to hear you value the connection between your shops and head office, as well as the service we provide.
We appreciate your suggestion for more charitable features tailored to charity shops. It’s feedback like yours that drives us to evolve and meet the diverse needs of our customers.
We’re always here to assist and support your efforts.
Thanks again for your share,
Epos Now
- Sector: Vrije tijd, reizen en toerisme
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Thanks for you help
Beoordeeld op 29-12-2024
Pluspunten
[sensitive content hidden] was amazing. Very helpful and clear with what she was doing
Minpunten
Nothing
Antwoord van Epos Now
Dear Joe,
Thank you for your feedback! We’re so glad to hear that you had a great experience and found our support helpful and clear. If there’s anything else we can assist you with, please feel free to reach out.
Thanks again for your share, Epos Now.
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Manager of Puerto Rico Market & Bakery
Beoordeeld op 12-12-2024
It was a great experience. I recommend these company to everyone.
It was a great experience. I recommend these company to everyone.
Pluspunten
The customer service and help [sensitive content hidden] provided was amazing. I told him the problem and he knew quickly how to resolve the issue.
Minpunten
I don’t have anything negative to say about them. There amazing.
Antwoord van Epos Now
Dear Arlyn,
Thank you for your kind words! We are delighted to hear that our customer service team, particularly [sensitive content hidden], was able to assist you effectively. Your recommendation means a lot to us, and we're thrilled to have had the opportunity to support your business.
Thanks again for sharing your thoughts,
Epos Now
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Good customer service
Beoordeeld op 9-12-2024
I have had a good business run with epos now and hopefully it remains same with good customer...
I have had a good business run with epos now and hopefully it remains same with good customer service which is very important for me.
Pluspunten
Quick support over the chat and agents are available any time you need help.
Minpunten
Not enough access for agents specially with Held payments. There are some agents which affects the customer experience but overall good.
Antwoord van Epos Now
Dear Abdul,
Thank you for sharing your feedback! We’re happy to hear that you’ve had a good experience with our support team and that our customer service is meeting your expectations. We appreciate your insights about access to agents and the customer experience, and we’re always working to improve.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Thanks again,
Epos Now
- Sector: Horeca
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent product and even more excellent support
Beoordeeld op 6-8-2024
From start to present the overall experience has been pleasant with only 1 or 2 minor issues which...
From start to present the overall experience has been pleasant with only 1 or 2 minor issues which were swiftly resolved once support were contacted.
The equipment works well and as most of it is cloud based it is all very streamlined.
Pluspunten
The cloud based back office is great as I personally am not based in the business where our tills are but can access almost everything remotely.
Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues.
Minpunten
It would be nice if I could view the 'till' screens remotely without paying for an extra license. Just to move buttons around etc not to use to actually be a 3rd Till device.
Also the bulk import tool should really be included free as part of the package instead of an app with additional subscription cost... although we only really needed it to get setup and the free trial was long enough it would still be handy to have access to this feature.
Overwogen alternatieven
Square Point of SaleRedenen om over te stappen op Epos Now
EposNow had a very attractive introductory offer of free POS equipment.- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The most comprehensive EPOS solution
Beoordeeld op 5-8-2024
We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I...
We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.
Pluspunten
The most comprehensive EPOS solution for retailers. Cloud data and live sales on your app which by the way is equally as good. I have seen a fair few and this is by far the market leader.
Minpunten
I've personally had a bit of bad luck with printers, but thankfully I took the care plan which allows me to warranty my equipment no quibble and quickly.
- Sector: Horeca
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Owner review
Beoordeeld op 24-7-2024
Pluspunten
Ease of use. Self contained and practical
Minpunten
Processing fees are a nit high. Voild be lower
Antwoord van Epos Now
Dear Matthew,
We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Till Software
Beoordeeld op 6-8-2024
Pluspunten
It's super easy software to use and it's cheap compared to other ones out there. Till system is great and you rarely have any problems and when you do customer support its amazing. It has changed over the years (been using it since 2017) and they just keep getting better without any additional charge. It connects to shopify and keeps your inventory in sync, which is awesome.
Overall honestly, its a great software/till system and I wouldn't hesitate recommending this to anyone.
Minpunten
**More like I wish they would have the following**
If you don't save any chances (eg when doing a purchase order or editing product items) it doesn't give you a warning before you close the tab. This can cause issues from time to time and would be handy to have a pop-up when closing the tab if the changes are not saved.
Shopify app can mess up sometimes and sync the order twice which causes inventory issues but this has to do with the external app rather than eposnow but would be nice to have it fixed.
Having the ability to scan the purchase order would be a game changer. for example, currently you can scan the product barcode and then you have to put in the quantity you received. If you can just scan a product and it automatically populates the quantity by 1, this would reduce a lot of manual input.
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Maandelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Not fit for purpose
Beoordeeld op 26-8-2024
Terrible, they have had months of money out of us and we have had 2 weeks of service from them,...
Terrible, they have had months of money out of us and we have had 2 weeks of service from them, they need to release the contract obligation and stop theifing money from our small business.
Pluspunten
We were promised the earth and the customer service delivered nothing, we told them that we need the system for our farm shop and it needed to weigh fruit and vegtables and lots of cheese etc, so we purchased the scales ( very expensive) and was told it would all be easy, i made it clear i had staff of all ages and they explained it would be easy. it was not! it was so slow, it took nearly 65/70 secounds per item, it was taken 10 minutes to serve one customer it was terrible. we explained this, nothing changed, so we had to stop using it, for 14 months since i have been trying to stop the payments coming out of bank and all the time they say "we are in contrat" but what about there contract obligation of a working product fit for purpose! its disgusting and every month they take the money.
Minpunten
The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!
Antwoord van Epos Now
Dear Lewis S,
Thank you for taking the time to share your experience. I am truly sorry to hear about the challenges you've faced with our system and the frustration it has caused you and your business. Your experience is not what we strive for, and I completely understand how disappointing and difficult this situation has been.
We want to investigate this matter thoroughly and work towards a resolution that addresses your concerns. However, we are currently unable to locate your account with the information provided. To assist us in moving forward as quickly as possible, could you please provide us with your account number, full name, and email address? You can send these details directly to us at [email protected].
Please know that we take your feedback seriously, and our goal is to ensure that you are supported every step of the way. We look forward to hearing from you so we can resolve this issue as promptly as possible.
Kind regards,
Epos Now
- Sector: Horeca
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Appalling company and terrible equipment
Beoordeeld op 23-4-2024
Absolutely shocking. Worlds worst service!
Absolutely shocking. Worlds worst service!
Pluspunten
Nothing at all this company is shocking in every way
Minpunten
Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct.
The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc across from the old business to the new business. To get the same monthly price I had to pay a year in advance and thats when it went downhill. I paid my money and then the sales advisor [sensitive content hidden] who promised to transfer my menus cut contact and left me with nothing. After weeks of trying to get him to respond and filing complaints the Customer Relations manager with not the correct tech experience attempted to transfer all my menus and lost them all. £200 staff wages menu developing just gone like that! Now the software team are suggesting that menus with sub categories cannot be transferred. What a ridiculous system to set up that cannot thrn be transferred and better still why did no one advise of this before I paid an employee £200 to set up the menus. Now no one is responding to me. Ive paid a years worth of licenses and now got zero service and no till system. Shocking company and the poor service is across the board. Theres plenty other EPOS companies to deal with avoid these money snatchers at all costs as when there are software faults the tech teams are under qualified and just try to wing it regularly making your problems even bigger! AVOID!!
Antwoord van Epos Now
Hello Samantha,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
I am keen to help you resolve any outstanding issues.
please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
EposNow.
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great customer service
Beoordeeld op 6-11-2024
Good. Sometimes entering stock is a bit of a faf. But apart from that good.
Good. Sometimes entering stock is a bit of a faf. But apart from that good.
Pluspunten
Customer service. If anything goes wrong there is always someone to help
Minpunten
Entering stock in one section and quantities in another
Antwoord van Epos Now
Dear Stacey H,
Thank you for sharing your feedback! We’re so glad to hear that you’ve had a great experience with our customer service and that there's always someone available to assist you. We also appreciate your input regarding the stock entry process, and we’ll look into how we can make it even more seamless for you. If there’s anything else we can do to improve your experience, please don’t hesitate to reach out.
Thanks again for your share,
Epos Now
- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Good customer service
Beoordeeld op 23-7-2024
Generally very good, with customer support agents keen to get things done for you, particularly...
Generally very good, with customer support agents keen to get things done for you, particularly when there are big jobs to undertake in the back office
Pluspunten
They are very responsive, easy to deal with and understand what the solutions are to any issues you may have
Minpunten
Some of the terminology used on the back office is not particularly bar/restaurant friendly
Antwoord van Epos Now
Dear Patrick,
We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Sector: Design en ontwerp
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
They are Scamming People
Beoordeeld op 19-5-2024
Minpunten
Nothing, they are useless.
They are just scamming people. they Took money for terminal, payment processing.
i told my requirements that I need invoicing, payment link, Virtual Terminal and pos machine. They said they all have it. After taking payment they said they cant verify my bank. Then I told to refund my money. After then I approved my account. Without sending and providing my requirements they are trying to charging me each month. When I talked to there support team they said they only provide invoicing, payment link, Virtual Terminal after one month processing. I asked why you guys told me you will provide me invoicing, payment link, Virtual Terminal. They said let me talk with him.
No answer they didnt give me.
Now whenever Im trying to reach them. They said I can only rise a ticket. Wait till then. Dont go with them
Antwoord van Epos Now
Hello Abdullah Al,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
We requested further details in order to locate your account with a view to resolving any outstanding issues,
please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
Epos Now.
- Sector: Tabak
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
They happily steal and won’t cancel
Beoordeeld op 19-7-2024
Pluspunten
Not a single thing did I like about this system
Minpunten
Customer service, the till refused to let me access the till and gave an error message for months. They did nothing to help. I begged and pleaded to cancel and I did all their silly steps and they kept thieving my money. I had to cancel my payment method entirely and then they still kept trying for months getting declined. I still don’t think they officially cancelled me. Their toll is crap and there are thousands of companies out there. Don’t go here
Antwoord van Epos Now
Hello Samir E,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
Epos Now.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent experience
Beoordeeld op 28-10-2024
perfect , [sensitive content hidden] was amazing, she went the extra mile to help
perfect , [sensitive content hidden] was amazing, she went the extra mile to help
Pluspunten
everything, the staff are amazing, mainly
Minpunten
none every thing was perfect , the staff werw so helpful
Antwoord van Epos Now
Dear Yahia,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Was very happy [sensitive content hidden] service
Beoordeeld op 25-7-2024
Good service of [sensitive content hidden] was very excellent
Good service of [sensitive content hidden] was very excellent
Pluspunten
The customer service of [sensitive content hidden] was excellent. She sorted my problem
Minpunten
Service of [sensitive content hidden] was very good . She helped me in sorting my problem
Antwoord van Epos Now
Dear Javed,
We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Sector: Kleding en mode
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
FAKE ADVERTISING WITH NO CUSTOMER SUPPORT
Beoordeeld op 19-1-2024
THE WORST INVESTMENT !!!
I CAN NOT RECCOMEND IT TO ANYONE.
FAKE CUSTOMER SERVICE, NO CUSTOMER...
THE WORST INVESTMENT !!!
I CAN NOT RECCOMEND IT TO ANYONE.
FAKE CUSTOMER SERVICE, NO CUSTOMER SUPPORT AND THEY ARE BASICALLY CONMEN JUST TAKING MONEY FROM OUR CREDIT CARDS AND BARELY ANY OPTIONS OF STOPING THE PAYMENTS.
Pluspunten
Nothing! when I was looking for POS systems, I stumbled on this, and thought I should give it s try, once they saw my interest everyone from their team was on my neck constantly emailing me to make payment, and telling me how they'll support us in every step. our business is based in Uganda - Africa
Minpunten
Since then Aug 2022, they have been billing us despite the system getting to us like in december, since then they never respond to emails or if you call they put you on hold until your credit ends> very bad customer service, poor support and constantly billing. its now 1 year and 2 months and we have never used this fake system. its still as new as it was purchased.
if you can't give us support, at least remove your fake software so we use other systems. this has been the most frustrating investment!!!!
Antwoord van Epos Now
Hello Christine N,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
I am keen to help you resolve any outstanding issues.
please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
EposNow
- Sector: Detailhandel
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great system
Beoordeeld op 12-7-2024
Pluspunten
Easy to use and bank at the end of the day being able to see the projections ie takings tax profit margins etc great bit of kit and excellent customer service when or if you have a problem.
Minpunten
Not being able to do mail order over the phone as you can not take card payment over the phone.
Antwoord van Epos Now
Dear Michael,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Epos Now review
Beoordeeld op 9-7-2024
It was a good experience using Epos Now as it was a quite an easy app to use,easy to understand and...
It was a good experience using Epos Now as it was a quite an easy app to use,easy to understand and easy to set up
Pluspunten
It is a good programme to track my profit and losses which helped a lot in my business to grow
Minpunten
Sometimes the card reader wouldn’t work and I had to restart it everytime
Antwoord van Epos Now
Dear Iacob H,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
