TenantCloud reviews

I like Tenant Cloud because it is easy to use and to manage our properties with integration to our website.

We normally ask our tenants to sign-in with their Tenant Cloud account however, Tenant Cloud does not immediately place "Australia" as the default country of origin. In this regard, some of our tenants have rent balances in USD instead of AUD.

Everything in one place from advertising to record keeping to payments

The most difficult system I’ve ever used for anything…none of the steps make sense and everything seems impossible and the only answer are NO, the system doesn’t do that.

Online portal for reporting maintenance needs

Don't take me back to the dashboard transactions when I finish a task, instead let me go back to where I was "new tenants vs all tenants, etc) so I can continue with the next owner, tenant, etc. Let me add multiple tenants to a lease, even if they don't "connect" to each other in the applications. Pre-populate an amount in the distribution section so I don't have to remember how much I need to send to an owner. Easier accounting - let me pick an owner when I need to bill a tenant, so the payment gets posted to the owner's account more easily, or to my own account. Let me add to the accounting options for more specific charges, & let me decide who is getting paid for these charges (utilities when the property is vacant, etc). Let me add charges like a "monthly pet fee" without automatically setting it up for a management fee, where I have to delete the mgmt fee every month. Show NSF charges! Process payments more quickly. Give me more control over the accounting sections. Show ALL transactions under the owner transaction tabs, not just distributions. Allow more control over the leases. Let me choose when to charge management fees when a lease starts on a date other than the first. I don't want to charge mgmt fees on the date the lease starts. TenantCloud needs to be evaluated and set up by a property manager, not people who don't understand the ins and outs of property management, how to charge fees, etc. I don't like having to post multiple transactions to get one task done.

What I like the most about TenantCloud is that the accounting portion is very robust.

What I like the least about TenantCloud is that you can only have so many attachments (leases, etc.) before the system is full.

The Lease template and the ability to docusign leases and other documents

The ability to customize the the website. For example, we manage a lot of single SFHs and we do not have a property manager on site. It would be nice to take the "schedule a tour" feature off of our page. Instead have them fill out an application and we can contact them to schedule a time.

user friendly, easy to navigate, screens are spacious and easily legible

sometimes certain features are missing that would benefit me, for example when someone is paying rent for a future lease, i am not able to record. or moving out a tenant that never paid their balance to move a new tenant in is not possible

The app, both web and mobile are very intuitive, the feature offer everything I need to manage my nine properties while holding an unrelated full time job.

Nothing comes to mind, I really get everything I need from this tool, and it’s very reasonably priced.

All in one platform - payment, messaging, maintenance requests, posting listing. Incredible value for a small landlord. Really useful for recording all messages with tenants. Like also the maintenance feature for assigning service pros

Not able to message all tenants on one chain -- I think it is behind a paywall for larger landlords

The ability for our tenants to pay and communicate with us

Nothing that I can’t think of they provide a lot of updates

Tenant communication. I can send the tenants messages through tenant cloud app.

I can't text the tenants directly from TC.

Online application are great, especially with digital signatures and the lease function.

It's clunky and can be slow. The accounting function can be difficult to get through. More like quickbooks would be better.

Simple clean software used to create leases and collect rent. Able to do everything between finding tenants and collecting rent.

Although the cost is not too high, for one property it can add up.

Very comprehensive property management software, ease of use, great pricing, awesome and speedy support team.

Setting up an owner's account is not very convenient as it still requires verification via taking selfie. The entire process to create and verify an account could be much simpler and quicker. Property manager and owner's accounts should not need to have to periodically need to reverify their accounts that could potentially cause delays with payments

Very responsive when issues come up; willing to make updates based on feedback.

Current inability to customize reports to remove unneeded information.

Tenantcloud is affordable and it has all of the features that you would need to run a property management business. The is a useful tenant portal and property owner portal. You are able to collect rent online and receive maintenance requests. This is a product that can grow with your business.

The cons are that the financial reporting is not very easy to read and understand. The property owner portal does not show all of the transactions from the property. Transfering money takes 5-7 days. Online payments charge a small transaction fee.

What I like most about tenant cloud is the quality of product for the price. The app is very modern and rarely have I ran across a bug in the app.

What I least like about Tenant Cloud is that some functions can only be done on a computer/web browser.

The convenience of tenantcloud is great. I log in with biometrics and right off the bat...i see my properties any rent that has been collected. Also, the messaging system is incredibly convenient.

That I didnt find it sooner. I use to use paper like a caveman to keep track of the financial stuff.

We issue a 5-day grace period for rental payments. On the sixth day, a daily late fee accrues. Keeping track of the late fees, over multiple properties, is challenging. TenantCloud allows late fee tracking, decreasing the risk of making an accounting / invoicing error.

We listed a property and received hundreds of leads. Once the property was leased, deleting the leads' information required a click on each name rather than a 'select all' option. Wrapping up the listing was more time consuming because we had to select each unique lead before deletion.

I like the fact that everything is kept in the same app, can be checked using our phone and all the information is available at all time.

I personally don't use the payment abilities because the communication wasn't very clear about it.

TenantCloud makes it easy to keep all lease details, maintenance, and applications in one easy to access portal. We love that multiple team members can have access to exactly the information they need.

Some pages take a very long time to load, reporting is lacking, and you cannot do very many "bulk" actions