Squaretalk reviews
Squaretalk
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93 reviews
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A Game Changer!
Beoordeeld op 30-8-2023
Pluspunten
Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by[sensitive content hidden], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance!
Minpunten
I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect.
Antwoord van Squaretalk
We're over the moon with your "Game Changer" title and 10/10 rating, George!
Having you vouch for our exceptional VoIP service and our team's unparalleled support is what fuels us to keep doing what we're doing. Your long-term experience with Squaretalk only makes your recommendation even more valuable. You really made our day!
As always, we're eager to hear more from you, so don't hesitate to share any additional thoughts.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Happy Holidays
Beoordeeld op 21-12-2023
Pleasant. That's why we keep using Axiom.
Pleasant. That's why we keep using Axiom.
Pluspunten
People I communicate with. Support and account managers are always helpful.
Minpunten
Limited range of phone numbers we can order.
Antwoord van Squaretalk
Happy Holidays to you too! 🎄 We're delighted to hear that our support and account management teams have been helpful and a pleasure to communicate with. It's feedback like yours that brightens our day!
We're constantly working to expand our offerings and hope to provide a wider range in the near future. 🌏
It's great to know that your overall experience with us has been pleasant. Thank you for continuing to choose our platform. Your trust and support mean the world to us.
If there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Wishing you a joyful holiday season!
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Not Bad at all
Beoordeeld op 15-11-2016
We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem...
We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it.
Pluspunten
It is easy to use
Minpunten
Nothing specially
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Squaretalk review
Beoordeeld op 21-12-2023
I would describe it as very positive, especially in the last year. They are always trying to...
I would describe it as very positive, especially in the last year. They are always trying to improve. We get frequent checks by our account handler.
Pluspunten
Reliability and customer support. Answering rate is very good. Account handler and support available on Whatsapp and quick to reply.
Minpunten
Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake.
Antwoord van Squaretalk
Thank you for your review, Anel! We're glad our reliability and customer support meet your expectations.
We're addressing the spammed numbers issue with our carriers and appreciate your feedback.
We're happy to hear about your positive experience and the proactive support from your account manager. Your recognition motivates our ongoing efforts to improve.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Our Experience so far.
Beoordeeld op 8-5-2023
As an IT i have been using this solution and providing support for it , for the past year.I can...
As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.
Pluspunten
Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations
Minpunten
To be frank there isn't something i can add in this field i am really happy so far with this solution.
Antwoord van Squaretalk
We couldn't be more delighted to read your kind words about Squaretalk, Constantinos!
Your comments underline precisely what we aim to achieve - providing a fast, efficient VoIP service with seamless integrations and top-notch online support. We're thrilled that we've been able to meet, and hopefully exceed, your expectations.
Thank you once again for your review! We too look forward to many more years of successful collaboration with you. Please don't hesitate to reach out if you have any further comments, questions, or suggestions. We're here for you!
- Sector: Bouw
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Outstanding level of customer support
Beoordeeld op 29-8-2022
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and...
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
Pluspunten
- Easy to deploy and manage
- Customizable admin dashboard
- Easily integrated with Zoho
- Real-time reporting and analytics
- Excellent support team
Minpunten
Some advanced features and functionalities seem complex and take longer to learn
Antwoord van Squaretalk
Thank you for your feedback, Leia! We are happy to hear that you enjoy the platform and all its features. We are constantly adding new functionalities and working to improve the user experience and make it more intuitive, so it's worth reaching out to us if you want to know more about a specific feature or have any feedback for us. As for the features, our website has a growing library of informative articles and tutorials, with topics ranging from call transfers to call queuing. We hope this helps!
- Sector: Computersoftware
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
customer services our experience
Beoordeeld op 23-6-2022
overall experience with this software was good and help us a lot to increase our business revenue
overall experience with this software was good and help us a lot to increase our business revenue
Pluspunten
the best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool
Minpunten
nothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good
Antwoord van Squaretalk
Thanks for the feedback, Kaif! We are delighted to hear that you found Squaretalk useful, and that it increased your revenue. We are constantly working hard to make Squaretalk an all-in-one solution that helps our users with business growth. We appreciate your time and hope you continue to enjoy our platform, and please let us know if you need any help.
- Sector: Marketing en reclame
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
These guys are seriously AWESOME!!!
Beoordeeld op 2-3-2022
After going through over 20 demos. I really liked how they got straight to the point and demo'ed...
After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature.
Pluspunten
I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys.
Minpunten
They really don't have any cons. I liked everything.
Antwoord van Squaretalk
Thanks for the kind words! We are glad you had a pleasant experience and we will do our best to continue in the same spirit. Reach out anytime if you have any questions or need assistance.
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
This software provides extensive reporting and analytics which is crucial to have for any call...
Beoordeeld op 3-2-2018
Pluspunten
- Ease of use
- Visually appealing
- Great tech support team
- Condenses what would otherwise be complicated material and makes it usable for even a novice
Minpunten
- Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue.
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great Product
Beoordeeld op 23-1-2018
Helps with the workload
Helps with the workload
Pluspunten
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.
Minpunten
it's a great technology no dought and like every other technology there is always things that can be improved on, my company is a small one still work in progress thank god I have tech guys to worry about that part, but overall the product is great.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great Provider
Beoordeeld op 30-8-2023
From the beginning the contact person Ivan, assisted our company with the on-boarding answered all...
From the beginning the contact person Ivan, assisted our company with the on-boarding answered all our questions and gave us satisfactory quotes for the requested services and supported our company in all the steps in order to integrate. After integration, we where then assigned to our personal account manager [sensitive content hidden]
, who has proven to be an absolute star in assisting us with our day to day operations. She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations!
Pluspunten
Ease of use, can provide any number requested (need to meet some requirements). Balance notification, spam checker.
Minpunten
Spam checker might not be as accurate as we would like sometimes.
Antwoord van Squaretalk
First and foremost, a big, heartfelt thank you for the glowing 10/10 review, Costas! As a COO, your perspective is invaluable to us, and we're delighted to hear how well Squaretalk fits into your operations.
We strive to make Squaretalk as user-friendly as possible, so it's reassuring to know we're on the right track.
While our spam checker has its good days and bad days, we're fully committed to making every day a good one. Your feedback here is crucial, and we're already brainstorming ways to enhance its accuracy.
Kudos to Ivan and your personal account manager for making your experience exceptional. We know they're awesome, but it's so much more meaningful when we hear it from our clients. I'll be sure to pass along your kind words to them.
Your review just solidifies why we do what we do. We're all about customizing our service to meet and exceed your expectations, so to hear we're doing just that is the perfect start to our day.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Satisfied with using Squaretalk on a daily basis!
Beoordeeld op 30-8-2023
Pluspunten
Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to [sensitive content hidden]
Minpunten
the absence of option calling back to us via mobile app or seeing the missed call
Antwoord van Squaretalk
First off, a huge thank you for your 10/10 rating and for letting us know you're satisfied using Squaretalk on a daily basis, Ivanna! We're honored to be part of your toolkit.
We're delighted to hear that our service has been trustworthy and functional for your team. Your compliments warm our virtual circuits! 😊
Now, onto your feedback about the absence of an option for callback via mobile app or viewing missed calls. Our development team is already working on enhancing the app's features, and your comments will absolutely be part of that conversation.
Feel free to reach out if you have more suggestions or queries. We're here to make your Squaretalk experience even better.
- Sector: Duurzaamheid en milieu
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Squaretalk Predictive Dialer
Beoordeeld op 16-1-2024
Great experience, friendly helpful staff that goes the extra mile
Great experience, friendly helpful staff that goes the extra mile
Pluspunten
Customer Service was great. Very responsive and always willing to help
Minpunten
Takes some getting used to learning the platform
Antwoord van Squaretalk
Thank you for your review and the kind words about our customer service, Nick! It's heartening to know that our team's dedication and willingness to go the extra mile have stood out to you.
We understand that getting accustomed to a new platform can take some time. Rest assured, we're always here to assist and ensure that your experience with Squaretalk is as smooth and intuitive as possible.
Thanks again for choosing Squaretalk and for sharing your experience!
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Squaretalk is what you need
Beoordeeld op 8-5-2023
Pluspunten
I like the most that it's easy to use or set it up and support is always there for any request and any problem you have.
Minpunten
i can't find something that i like least or dislike.
Antwoord van Squaretalk
Thank you so much for your positive review, Dimitris! We're thrilled that you find our solution easy to use and our support team helpful. Our team is committed to making the experience as seamless as possible for our users, and your feedback reassures us that we're on the right track. Please don't hesitate to reach out with any further queries or suggestions - we're here for you!
- Sector: Landbouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent Call Center Support
Beoordeeld op 3-5-2023
Pluspunten
They are a well-established company with a very user-friendly system. What I was most impressed with is the customer service which is willing to answer any questions and show their demo as many times as we needed.
Minpunten
Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.
Antwoord van Squaretalk
We sincerely appreciate your positive review and feedback, Joaquin! We're thrilled to hear that you find our system user-friendly and that our customer service team has been of great help. Thank you for taking the time to share your experience with us.
Regarding caller identification, we're happy to let you know that this feature is included in our AI predictive dialer. Please don't hesitate to get in touch with our support team or your account manager to set it up.
- Sector: Pakket- en goederenbezorging
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
fantastic communication platform with variety of tools
Beoordeeld op 23-6-2022
overall experience using this software is really amazing I requested all my staff and other teams...
overall experience using this software is really amazing I requested all my staff and other teams within the organization to use this for simple and less expensive
Pluspunten
the best thing which I love to use is customer services tools for communication and collaboration within the team and with customer
Minpunten
integration with other tools are quite complex but form my team there is no issue raised for this yet so its not a big deal for us
Antwoord van Squaretalk
Thank you for your feedback, it is always helpful to hear from our users. CX is a key part of our vision, and we want to ensure that your experience with Squaretalk is as seamless as possible. Please reach out if you need help with the integrations or any other assistance.
- Sector: Computersoftware
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Amazing Software, Amazing Support
Beoordeeld op 2-3-2021
I have been working with Matrix for a few years now. As a sales professional, I came across dozens...
I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly).
The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software.
In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly.
No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX.
Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it.
Pluspunten
Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies.
Minpunten
UI could be improved on the admin side. The agent side is nearly perfect.
Antwoord van Squaretalk
Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more.
- Sector: Marketing en reclame
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
the best predictive dialer yet!!!!
Beoordeeld op 10-11-2016
As a buisness development manager for several big companies, along the way I've encountered several...
As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels.
fast, smart, litlle to none bugs, and the customer service???? the best in the field.
In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that.
The interface is easy, intuative, with lots of functions, they thought about evrything.
The support team is firstly, very professional, and secondly, very welcoming and nice.
As for VFM...the best there is in the field, and believe me, I checked!!!
The calls quality is good most of the time, better than the other providers, thats for sure.
Thnak you again Innitel, for everything :-)
Pluspunten
easy to use
almost without bugs
the best customer service there is
intuative interface
very good calls quality
very good value for money
Minpunten
haven't found any yet
- Sector: Marketing en reclame
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Very good product
Beoordeeld op 11-7-2016
This company have a great product with great customer support
The software is friendly and good...
This company have a great product with great customer support
The software is friendly and good people are behind it
Software never breakdown
Pluspunten
Always work and very friendly
Minpunten
Good software
- Sector: Kansspelen en casino's
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Squaretalk review
Beoordeeld op 2-3-2023
no problems so far
no problems so far
Pluspunten
Very user friendly, understandable. Softphone and the admin platform are both very easy-to-use.
Minpunten
No cons. I haven't noticed anything so far.
Antwoord van Squaretalk
Thank you for taking the time to share your positive experience, Ekaterina! We are thrilled to hear that you are enjoying the user-friendly interface and seamless experience of Squaretalk. Please don't hesitate to reach out to us if you have any further questions or if there's anything else we can help you with. Thank you for choosing Squaretalk!
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
everything was great! nothing to complain
Beoordeeld op 10-1-2018
Pluspunten
The very quick response time, the quality of the service, and the Efficiency resulted in a productive collaboration.
- Sector: Internationale handel en ontwikkeling
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Bullmarket review
Beoordeeld op 15-11-2016
we have a good expiriense with the dialer
any problem we incouter we know we have a great support...
we have a good expiriense with the dialer
any problem we incouter we know we have a great support team that fixing us any probem
- Sector: Marketing en reclame
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Google Drive & Innitel
Beoordeeld op 11-7-2016
We signed on as we are able to upload our lists straight from our google drive account. We used to...
We signed on as we are able to upload our lists straight from our google drive account. We used to store our lists on our PC which was unsafe. Quick and painless transition.
Pluspunten
Great Service! 3 minutes to get a support agent on the phone. Great feature set
Antwoord van Squaretalk
We also have Dropbox as well!
- Sector: Telecommunicatie
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
GOOD SYSTEM and LOW PRICE!
Beoordeeld op 14-11-2016
- The support is very fast
- The system is realy easy
- The price is very low for this performance
- The support is very fast
- The system is realy easy
- The price is very low for this performance
Pluspunten
Support
Minpunten
Vicidail Admin
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
Maximum Perfomance
Beoordeeld op 3-2-2016
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of...
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive. And setup was fast and friendly. The support is there to help and advise even when there is a problem.
Really highly recommend using them for you call center.
