Aha! reviews

Ease of use, thoughtful design, ability to manage backlog of ideas and promote to a roadmap and subsequently JIRA for execution

The service model that Aha! is evolving towards is self-service unless you subscribe to their Enterprise+ licensing tier and meet a certain minimum number of seats. Disappointing to not get the same level of service commitment that the company provided in their early days but they claim a "lean" servicing model per my recent discussions with their Customer Success department.

They really have thought of everything! The platform has such comprehensive functionality, everything you could need to plan, deliver and communicate your product releases. With so much content, it's a tough job to ensure users can easily learn and get value from the platform but this company is Best in Class at demo's; KB articles, how to videos and live training sessions. Everything is super clear and easy to learn. Why wouldn't you want this as a Product Manager?

Sometimes the sheer volume of "what's possible" can be overwhelming. Simple things can be hard to figure out because you didn't notice this one setting that is active. With that said, the times that I have needed to figure something out, the articles are super clear and the response time for support is unreal.

Cool logo. Good space to house personas and competitor analysis.

In the initial onboarding process I would contact customer support for clarity, seeing as how I've never used such a software. I had one phone call, fairly short. I was later tasked with sole responsibility for the software - evangelizing and coaching others on how to use it. When I reached out to support for more clarity, the reps did EVERY possible not to get on a call with me. They would email me back every other day - directing me to instructional videos - refusing to get on the phone. I needed to integrate with Jira, "Please HELP!!??"- guess what? "We have some videos that can help you.

Awful support.

As well, not very user friendly, not customizable, and just down right inferior cosmetically.

The ability to customize almost all aspects of Aha make it the choice for power users. If I can imagine it, I can probably do it. And when I can't figure out how to do it, Aha's team of professionals are there to help you out every time. The company isn't sitting on their laurels either, the engagement with customers on the Ideas portal is very active and features are constantly being added and improved.

Integration with other tools can be complex to set up, or missing for many tools. Jira integration is very important for my company, but it doesn't always have the capabilities I'd like. I'd also like to see better integration with collaboration tools like Slack, LucidSpark and PowerPoint. I realize Aha is building competitive tools for most of those, but they are not, as of yet, mature enough to make the switch to using them.

I was astounded by how flexible and feature-rich the platform is. You can instantly tell how much thought has gone into this product over the years. It has been developed in a way that can support so many different configurations its amazing.

I feel like it can be easy to get lost in what workspace or line you are in when navigating different tabs and roadmaps. You have to pay close attention to where you are so that you see what you are actually looking for at any given time.

I created a visual timeline of upcoming features, which made planning much simpler.

Configuring the initial setup and understanding all the plugins took quite a bit of time.

Great functionality covering different angles of product management

Automation section has a lot to be improved

Lots of options for customizing initiatives and reports

Pivot tables need twice refresh to reflect the changes. Network disruptions often cause filled out data to be lost

Simplicity and flexibility
Great report sharing with no Aha users
High end support

Tool is very expensive
Not any other cons for me

Aha!'s data model is robust and flexible to account for our unique way of running our business. The reporting and notes/collaboration tools allow us to consolidate all of our PM-based efforts into a single system. This helps keep everyone aligned, organized and efficient.

Because the application is so robust, there are some workflows sub-optimal user experiences (e.g. accessing views and report versions, creating capacity plans) that make onboarding new users cumbersome.

With Aha!, we have had a great experience thanks to its document management, knowledge management and idea management features
It comes with great strategic planning features

Aha! is not the the most cost effective idea management software.

The layout of the sprint and features is really well done. I do enjoy the look of AHA vs other competitors that I have used. It’s really easy to use and the mobile app is a nice feature.

I really don’t care for the search functionality of AHA. I think that I don’t always find things in the way I search or use keywords. A keyword might be in a ticket but it isn’t always found.

Fills a real gap in strategic product management

Parts of the interface are still a bit tricky / unintuitive to use.

easy to use and integration with development toolexcellent service and response time

don't have much yet. would prefer lower cost

Its a huge product that is critical for our product managers. The customer support is the best I've seen. The response rate in quick (approx an hour) and its very friendly! Extremely helpful!

Sometimes its hard to see what is included in my license and other parts that is not.

Great for organizing idea generation and new feature roadmapping. Helps us align as a company on software requests and build a timeline for deployment

The software is very structured and can't really customize the reporting or forms.

We like the ability to standardise our product management processes and data model across teams that had historically operated in different ways. Integration with Jira makes it easy to reflect development work being done with limited manual intervention required. The support team is always great and prompt to respond to queries. Good communication on new/upcoming features, too.

Some small improvements could go a long way for us - prioritisation views for initiatives, clearer record rankings, more configurability of the nicer-looking roadmap views, and so on. Additional configurability in user licenses would also be really beneficial (i.e. adding advanced functionality for just a subset of users) as there are some add-ons that could add a lot of value to some users but aren't always needed by all.

The ability to have discrete workspaces that roll up to a parent or corporate level allows for deep engagement across our team and entire organization.

The inability to see features and epics on one roadmap/one view is challenging to tell the complete story.

Cross-collaboration, ease of use, project management, and brainstorming tools are all top-tier.

Pricing is high post-startup year as compared to similar products like Trello and some MS 365 tools.

This app can facilities all aspects of Product Management, goals, Roadmaps and etc. The features of the app are also good.

The mobile interface of the app is not that great.

The editing UI is fantastic and their support team is super responsive. I don't use a lot of the features because I am only a part time product owner, but I love most of what I've used.

The reports could be more intuitive to locate and the filtering could use some work (support Like/Contains would be nice).

The comprehensive availability of the features needed for Product Management
Very well thought product developed for Product Management
The customer support is just exceptional. Any queries asked, will not take more than few hours to be answered

There are few key features like scheduling of report which are yet to be in product. Likewise, there are few more features which can be added to the product to make it better.