Onfleet reviews

Totaalscore
Filteren op
Gebruikte tijd
93 reviews
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Happiest customer, we couldn’t have survived covid without onfleet
Beoordeeld op 19-7-2020
Just wonderful
Just wonderful
Pluspunten
Fantastic product, super nice support and always available, helped us get going quickly, saved our company
Minpunten
I should’ve signed up 9 months ago when I first got in touch with onfleet
Antwoord van Onfleet
Thanks for the review!
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Fast product, easy integration with multiple capabilities
Beoordeeld op 4-10-2023
It's a great dispatch management application!
It's a great dispatch management application!
Pluspunten
The integration with Onfleet is very easy and the documentation is very well laid out to do so. The feature set is quite large, and Onfleet solves for most of the our use-cases. The Customer Success and Support teams are exceptional, making it a breeze to resolve any issues!
Minpunten
The dashboard requires some training to get user's accustomed to it, and it would have been more helpful were it more customizable.
Antwoord van Onfleet
Hi Pratik, thank you for your feedback. We appreciate it.
It's great to hear that you found our documentation helpful and that our features cover your business needs.
Don't forget that we just launched our integrations marketplace to provide you with many more features and use cases to help make you more successful. If there is anything you'd like to see added there, please don't hesitate to contact us. You'll see many more world-class integrations in the next few months.
Looking forward to continuing to work with you and making the dashboards serve precisely the purpose you need.
Thanks again.
- Sector: Voedselproductie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Onfleet
Beoordeeld op 9-9-2018
Overall 8/10.
Overall 8/10.
Pluspunten
Organization, very easy to figure out. The efficiency for drivers when using it is perfect.
Minpunten
When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side .
Antwoord van Onfleet
Thank you very much for your review, Jonathan! I will share your feedback re: route optimization dispatching with our product team for consideration.
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Mood Cannabis Jackson
Beoordeeld op 26-10-2023
Pluspunten
Things we like most: Ease of use and functionality
Minpunten
Too much money for the amount we use it
Antwoord van Onfleet
Thank you very much for your time Kevin, and for being a valuable customer.
We have contacted your support manager and our support lead to address any value issues you have. Of course we want to make sure you're getting the most bang for your buck.
Looking forward to helping you with that and continuing to work together on growing your business.
Thank you
- Sector: Entertainment
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great product. Not sure there is a real competitor on the market.
Beoordeeld op 26-10-2023
making driver time more efficient for our drivers.
making driver time more efficient for our drivers.
Pluspunten
Ease of use, we usually don't have to reach out for assistance and we perform 100 tasks a day.
Minpunten
There's not much to not like. We do not have complaints about the software.
Antwoord van Onfleet
Thank you so much for your review
Ananda.
We're glad our tool improves your drivers' efficiency and that you see Onfleet as the go-to platform for your delivery needs.
We look forward to continuing to work with you and your team.
Have a great day, and thanks again.
- Sector: Civiele techniek
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Wekelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Onfleet Digital Deliveries review for Core and Main user
Beoordeeld op 7-7-2021
I am a training specialist. I am in charge or rolling out nation-wide training to 284 branches or...
I am a training specialist. I am in charge or rolling out nation-wide training to 284 branches or about 1140 people over the course of about 1 year. I have created a buffet of training materials - eLearning, job aids, driver reference guide and we are doing live training in addition to all of that. My experience is positive with Onfleet. It is easy to use and teach others how to use. What is hard is getting them to adopt this new way of doing things and stop using the old way of doing things - even if not more efficient. Change management is the hard part. Mental change to a new way.
Pluspunten
Signature Capture, Drag and Drop, auto review occurs w/ successful delivery so we can almost eliminate need to scan pick tickets - reducing paper trail. Driver app easy to use, navigation built in. Analytics will help to fine tune our business. Onfleet, if successfully implemented in all branches can actually cause change to happen in branches that do not operate at the highest level of efficiency. We ask them to have clean pick tickets before orders go into Mincron which ports to Onfleet. This prevents "clean up" on the back end. Not all branches do this. Onfleet could actually bring up the quality of operations at these types of branches that are not doing this.
Minpunten
Yes, We have been in communications with our rep about several features we would like to have added and they are working with us to try to help out. I am not on the team that is in charge of that though. I only know of a couple of enhancements we have asked about. 1) On the map - add a way to drop a pin to create coordinates to pass to a driver. Our business is placing water main pipes in cities, subdivisions and municipalities that don't yet have physical addresses established. Yet, our drivers have to use Onfleet to deliver orders to these destinations. Dispatcher have several steps to get this info to the driver. #2 Add a drop down menu under "Recipents" to be able to select from a list of contacts. Our drivers may meet [SENSITIVE CONTENT] each time at the job site. They said it would save them time to have those names in the drop down so they don't have to manually enter them each time.
Antwoord van Onfleet
Thank you for this level of detail and showcase on onboarding Onfleet to multiple business locations and operations. We will pay specific attention to the features you'd like to see developed and definitely encourage you to continue working with your rep so we can best serve you!
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best software on the market!
Beoordeeld op 28-6-2021
We had the option to switch to a free driver software with our latest POS system. We chose to stick...
We had the option to switch to a free driver software with our latest POS system. We chose to stick with OnFleet because it is so easy to use we can't imagine any other software being superior.
Pluspunten
Love the ease of use, tracking information for customers, driver tracking, and on and on. We don't pay for route optimization, but I am sure it would be incredible.
Minpunten
We have addresses not "register" in the system so we have to find the longitude and latitude quite often. The auto fill for phone numbers also gets in the way, as we have people order gifts for 10+ people all the time.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
What a great piece of software
Beoordeeld op 12-12-2020
Pluspunten
Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are:
- The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time.
- The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process.
- We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers.
- The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience.
- The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.
Minpunten
The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.
Antwoord van Onfleet
Thank you so much for your feedback, Sean. We're glad to hear you're enjoying use of Onfleet and have noted your feedback regarding the auto-fill functionality. We really appreciate it and someone from our product team may follow up with you to learn more.
- Sector: Groothandel
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Onsweet!
Beoordeeld op 24-6-2021
The amount of phone calls from customer to sales and from sales to the logistics desk have...
The amount of phone calls from customer to sales and from sales to the logistics desk have virtually disappeared. We use Onfleet as a value added proposition to target customers as one of our prime advantages over our competition. Love that we were up and running with the software in less than a month.
Pluspunten
Integration was very easy. Product is consistent with no downtime. Training is very easy for both drivers and dispatchers. The system API communicated easily with our ERP data. Customers love the real time information on where our drivers are at.
Minpunten
Have reached out previously in regards to having a generic phone number setup so the customers can recognize one number from our fleet so they can start storing it in their cell phone and answer driver calls consistently. I know you guys have a solution but after having a few conversations with your techs it doesn't seem very easy to implement just yet because of lots of red tape.
Antwoord van Onfleet
Thanks for the words - we are always working to improve our full customer experience
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Just what we needed
Beoordeeld op 22-1-2018
Pluspunten
I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.
Minpunten
I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.
- Sector: Logistiek en toeleveringsketen
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The most user friendly solution to delivery fleet management
Beoordeeld op 24-6-2021
Pluspunten
The user interface makes it really easy to keep an eye on the overall operations of drivers on the road. For support, this helps establish expectations for customers reaching out about their deliveries.
Minpunten
There are a few features I would like to see implemented to fit our needs, such as being able to use Contactless Signatures for signature required only deliveries. However the support team is very helpful is forwarding these requests to their product team for further development.
Antwoord van Onfleet
Thanks for the review, especially on UI. We appreciate your comments on contactless signatures, what you're asking for is totally possible with a few changes in your admin settings. "Your friend" at Onfleet will follow up!
- Sector: Detailhandel
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Hello Hello Plants review
Beoordeeld op 29-6-2021
Wonderful really
Wonderful really
Pluspunten
The way it looks, the way it is used is great. I export my deliveries through CSV and it comes all beautifully in Onfleet. My customers love the ETA texting and tracking link.
Minpunten
A tool where you can draw a line between to point and it would tell you how many kilometres there is between the 2 points would be really helpful. Or even if it would compute the Kms through road trip between the 2 points.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A pleasant suprise
Beoordeeld op 24-6-2021
exceptionally please with this software
exceptionally please with this software
Pluspunten
Much more useful and user friendly than others. ex.(like Bringg)
Minpunten
would be great to be able to go into table, click on a completed task and copy or email the full drop down.
Antwoord van Onfleet
We love hearing that about your real-life experience with the alternatives in the marketplace! thanks!
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Review onfleet
Beoordeeld op 29-6-2021
Has been really good, it resolved a lot of necessities for our company.
Has been really good, it resolved a lot of necessities for our company.
Pluspunten
The product gps and client notification setting.
Minpunten
The client notification could be since the beginning of the driver’s route since dispatched.
The route optimization could use a live traffic information to avoid delays.
The new task options could be more customizable to adapt to the company’s needs.
Antwoord van Onfleet
Thanks for this concise review and specific insights - very helpful to us and we appreciate your business!
- Sector: Logistiek en toeleveringsketen
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best delivery software !
Beoordeeld op 29-6-2021
Pluspunten
Onfleet is a amazing software for small, middle or big companys who want have a best delivery experience for their customers
Minpunten
The first manual creation task is little difficult but when is automatic, it's perfect
Antwoord van Onfleet
Thank you for this review and your long-term business - we appreciate it!
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Answer to our prayers
Beoordeeld op 21-4-2020
This software has really been the only way we could serve our community at this level. We are so...
This software has really been the only way we could serve our community at this level. We are so great full to Onfleet for helping us help feed the less fortunate during this stressful time.
Pluspunten
We have been using Onfleet to help deliver free meals to over 200 households (700 people) during the economic uncertainty of the covid crisis. We were able to be up and running immediately. The ability to communicate with drivers in real time via the app is key. We have loved being able to reroute and add or edit stops while drivers are on their routes.
We love being able to set the drivers on optimized routes to be able to end near their homes.
Minpunten
I would love the ability to see the total quantity of items being delivered. We currently have to export to excel and subtotal. We send our drivers out at one time and take many units of the same meals to them. We need to be able to know how many units of quantity are going to drivers.
I would also like to have the ability to force complete a stop via the dispatch window if a driver missed doing so on their app.
Antwoord van Onfleet
Thanks for the review, Todd! We're proud to be working with you and your team to help those in need.
- Sector: Bouw
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great Service
Beoordeeld op 2-12-2022
It has improved our logistics tremendously.
It has improved our logistics tremendously.
Pluspunten
Tracking our drivers progress and location.
Minpunten
Sometimes slow to update or orders can not be found.
Antwoord van Onfleet
Thanks for the review, Ronald! Really appreciate the feedback and glad Onfleet has been a big help to your operations.
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Simple and easy to manage across multiple teams and hundreds of deliveries.
Beoordeeld op 22-1-2018
Streamlines our delivery business
Streamlines our delivery business
Pluspunten
The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.
Minpunten
The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.
Antwoord van Onfleet
Thanks for the review, Dan! Glad to be working with you and the Supper Meals team. Stay tuned for an upcoming announcement regarding mobile dispatching ;)
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
OnFleet
Beoordeeld op 28-6-2021
Pluspunten
The carbon offset feature is amazing and we use it for everything.
Minpunten
There needs to be an integration with fulfillment software.
- Sector: Logistiek en toeleveringsketen
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The ideal support for any logistics-based service!
Beoordeeld op 16-4-2020
It’s been wonderful having a system calculate a lot of the nitty-gritty for me. I don’t have to...
It’s been wonderful having a system calculate a lot of the nitty-gritty for me. I don’t have to manually calculate a route for each of my drivers anymore, or even keep an eye out for their progress! OnFleet does that for me with integrated job requirements (like a picture on pickup or drop off!)
Pluspunten
The scalability and accessibility of the software is incredible. From operating a team of 10, to running a national fleet of hundreds, it’s all completely within the scope of possibility!
Minpunten
I use a lot of other software for sales and service, and integration with these systems is not the easiest for a novice like me! API access is absolutely available, with assistance guides for those with the know-how to use them! (I just don’t have said know-how!)
Antwoord van Onfleet
Thanks for your review, Kaala!
- Sector: Detailhandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Fantastic software
Beoordeeld op 6-4-2021
Pluspunten
Easy to integrate with technology partners and has helped some great merchants!
Minpunten
Can't wait to see how Onfleet scales up in the future.
Antwoord van Onfleet
Thanks for the awesome review!
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
SFM Food Bank Review
Beoordeeld op 14-4-2020
Overall, OnFleet has been helpful in scaling our food delivery operations. Despite a few minor...
Overall, OnFleet has been helpful in scaling our food delivery operations. Despite a few minor issues laid out above I have enjoyed using it.
Pluspunten
This software has been extremely impactful for us as it allowed us to efficiently scale up food deliveries to thousands of local residents.
The ability to quickly move around tasks as well as optimize routes has been helpful for us.
Minpunten
Sometimes, the upload using a spreadsheet can take upwards of 10 minutes depending on the size of the file.
Also, it won't tell me whether there are errors with the upload until AFTER it has finished loading which can be hard to manage when I'm short on time.
Antwoord van Onfleet
Thanks for the review, Shaheen! We're proud to be working with you and your team to help however we can.
- Sector: Consumentengoederen
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
OnFleet
Beoordeeld op 21-5-2019
Pluspunten
The ability to track drivers in real time and give my customers an update on deliver times.
Minpunten
Reports to track performance are difficult to manage, bust into graphs, and interpret.
- Sector: Wijn en sterke drank
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Onfleet x WCD
Beoordeeld op 27-8-2020
Pluspunten
Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.
Minpunten
When a driver starts a task doesn’t have an option to change the task that want to do.
Antwoord van Onfleet
Thanks for the review!!
- Sector: Groothandel
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks Gratis proef lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
good
Beoordeeld op 1-7-2021
Pluspunten
very easy to use on my trucks for every day
Minpunten
i like everything about it.nothing wrong
Antwoord van Onfleet
Thanks for this - can't argue with "I like everything about it - nothing wrong!" :)