SkuVault reviews

Customer service is on point in terms of timely support and helpfulness. Calling and getting an answer on questions helped quite a bit. The WMS is great and very responsive. Integrations went smooth.

The times at which it updated inventory to the store was debatable as in time frames. I ran into inventory issues especially with low stock inventory. I found the scanning process of the SkuVault was very repetitive with extra steps when used in conjunction with other shipping software

Some features are daily essential to our business model, such as picking items, quality control, inventory management, reordering and replenishing, the ability to use scanners, multiple users, etc...

Perhaps the interface and layout of how the products and catalog are displayed could be more flexible and adjustable.

SkuVault has rich features for warehouse management. For example, SkuVault tracks inventory in containers, and in multiple locations. You can also track inventory history, reasons for removal, etc. If you have a large warehouse, it might work well for you.

A) It's not terribly easy to use. Heck, they made us buy a $2,000 training package.

B) The product search function is frustrating. You pretty much can't find a product in SkuVault unless you can type in the product name "exactly". It's almost maddening at times. In comparison, Ecomdash finds my product before I even finish typing; the right product shows up after I type just a few characters.

C) The Shipstation integration and packing quality control didn't work very well. The picking/packing flow required too much jumping back and forth and created additional opportunities to screw up an order. We turned these features off.

D) The WooCommerce integration doesn't work very well. Evidently, the built-in integration is fairly new, and they preferred that we use their older "tool"; a downloadable program for inventory syncing. However, this didn't work so well either.

E) Multiple warehouse functionality is limited. We have warehouses and sales channels in the US, and also in the UK. Ultimately, we need to push our US inventory quantities to our US sales channels, and our UK inventory quantities need to push to our UK sales channels. SkuVault can't do this; it's designed to sync the total combined quantity. Ecomdash has a warehouse override feature that takes it a step closer to doing this. For about $2,500, Ecomdash offered to develop this for us.

I researched at least a lot of different tools before coming to SkuVault, but I chose SkuVault because they were obviously customer centric throughout their sales, onboarding and support. Their sales team met with me and thoroughly answered all my questions and made sure everything I needed could be managed in SkuVault. Their onboarding team put together a custom implementation plan and met every week to make sure things were set up properly. As we continued to use the system, support was on point to quickly answer any questions we had.

We are currently only utilizing a fraction of SkuVault's offering. It would be nice to have a more streamlined user interface that only showed what we are using and hid what we are not using. This would help us in onboarding new employees and limiting mistakes.

Love the ease of use. Tons of videos and help articles to explain how to do anything in the software. If that doesn't help, then they have amazing customer support. They are always innovating the software to make things more streamline and cater to other industries. Another pro is the product feature submission. If you have a suggestion on how making something more streamline, they welcome these ideas.

The only thing that was challenging was getting the 10's of thousands of sku's set up in the system and barcoding everything but that is something that is unavoidable with any software.

My other con was that I didn't use this sooner :)

It was able to connect to shipstation, which is connected to most of our shipping channels

Glitchy. Misses orders , fails to deduct inventory for some orders, causing it to be an unreliable source of true data for inventory. Worst off, if order count goes over certain tiers, they automatically bill you extra. In our case, we had several times orders went over certain limits, and without any warning , they just automatically billed our credit card 500 USD. To make matters worse, when I emailed support, no one replied me.

Fantastic support. Secondary skus very useful to us.

Difficult to get stale inventory age, but this is being worked on. No integration with Wayfair. That's about it. Other issues are too minor to mention.

Being able to kit products so easily was life changing for us as a company. The reporting has made our daily tasks much easier. We love the order forecast that we can do, it has made ordering product so much easier for our team.

I wish I could search by product name in the search bar and not just by Code, Sku or License Plate.

Dynamic inventory management, that allows us to use multiple warehouses.

We are connecting Sku vault with Shopify and like to have the ability to view the product in Shopify by mirroring warehouses inventory. Unfortunately Sku vault does not have this capability yet

The ability to integrate a cloud based warehouse management solution to our customized Salesforce.com frontend while using most of the functionality of SKUVault to manage inventory in multiple warehouses.

I would prefer to be able to customize more in SKUVault to better fit our use case but I understand that this might be unique to our industry.

I like the integration compatibility with Amazon, Magento, and Shipstation. I use to spend half of my day manually inputting orders and then confirming them. Integration has made this process 100% automatable. Also, the ability to push inventory quantities for kits and non kitted items was huge reason for switching to SKU Vault.

I wish they had a phone app where I could look up inventory quantities on the fly. That would be AMAZING! Currently it can only be used to scan and pick orders, not view inventory quantities.

I really love the clean and modern look of the portal. It doesn’t have old school hard to read fonts and has so many features - some we haven’t even cracked into yet. My team adapted to the wave pick and quality control processes instantly it seems. With very minimal training on their end and they are not super tech savvy! With only a day of down time and in depth training, we came back in the next day and maintained the exact same order output as before but saved time on the pick process which was way too manual before SKUVault. It allowed us to maintain replenishments easier and other projects without a major strain on our pickers.

The terminology throughout the system can be pretty deceiving. There’s some features or processes that sound like they should do one thing but it’s not even close to what it sounds like it should do. For example, “bins” do not mean the containers you use to pick on your pick vehicles/carts - it’s to section off areas inside of locations, which would be more helpful for a Parts department or small item fulfillment but not what we were originally told it would do for our process.

Very detailed, can be tailored to many types of businesses and has a large number of integrations so chances are it works with your setup or can be adapted easily. Includes a remote print server so pick lists, labels, etc. can be printed anywhere and at multiple locations - very cool.

They advertise support with accounting software, but the accounting side is VERY limited - does not take into consideration discounts, tax, or shipping so this is really useless. A more thoughtful accounting integration would really improve this service.

That it will update across all of the marketplaces. I also like that you can set figures for when to restock. You can do purchase orders right from SkuVault.

I wish it would take the place of ShipStation. In that case, it would need to create Commercial invoices. I would like to create invoices. I also would like an easier way to keep track of our Amazon Vendor Central orders. As it is, we manually have to subtract the inventory, and if anyone forgets to do that, we can get caught shorthanded.

Its extremely easy to use, user friendly interface means training even for new staff is very quick. It integrates exceptionally well with the other software platforms we use and has helped to organise our warehouse which means pick and packing time is far more efficient than before. It has also helped us to avoid countless fulfilment errors using the Pick and Quality Control processes

The cost is very high and ongoing, the increases for additional users are too high in my opinion also, which does have a negative effect on business as the cost scales quickly for having more users.

Ease of set up, accurately maintains warehouse location and inventory data.

Order creation process for shipments and inventory removal is difficult to learn and cumbersome.

Easily can search product by name or SKU. Can easily see how much we have in inventory and how much is pending shipping to see what we still have available to sell. Integrates well with Shopify for our online direct-to-consumer business.

I hate the mobile app. The app is designed to scan products and search SKUs but that's not what I need it to do. I need the app to be able to search for products by their name but it can't do that so the app is essentially worthless to me.

Ability to add, manage and do a rolling inventory.

Wish it could handle mobile a bit better.

It provides us with everything we need in an inventory management system. We were coming from just using Quickbooks to manage inventory, so the ability to keep track of everything, print labels, send POs, view reports, etc. in one place has been great. Our productivity has definitely increased.

It wasn't the most intuitive interface for me in the beginning, so it really helped to have the assistance in the first few weeks to learn the terminology, layout, etc.

I love that I can trust Skuvault to give me correct numbers. We use light speed, but always double check inventory through skuvault to make sure we are right and on track. It has helped our company to stay on track!

Sometimes finding an item can be difficult- putting in a location, item and warehouse can take a second and can cause room for error. Also, at times, if you choose to audit a certain brand it doesn’t have all the items listed.

The functionality for inventory management is extremely logical and intuitive within the SkuVault application. Thus, SkuVault is very easy to understand even if you do not have any coding or application experience.

Lacks the ability to customize when necessary, even if desired for an extra fee.

Nothing to note at this time, however resolving our issues would change that.

It has been over one month since our inventory last synced to BigCommerce. SkuVault has been unable to fix the issue. We are paying an enormous amount of money to be forced to manually update our inventory.

Wave picking is well done, inventory management is great, integration with ecommerce platforms and accounts works great!

Using a scanner and a tablet to do the picking is not the most efficient because there's no dedicated app so you're running off a webpage. which is great because it has the same features as the full website, but you might have to scroll rather than having everything on the same page

I love the cloud based and easy to use interface of the software. Makes running my business much more streamlined.

Wholesale seems to be slightly trickier than it needs to be.