AroFlo

4,4 (116)
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Taakbeheer voor handelsdiensten en projectgebaseerde sectoren

Totaalscore

4,4 /5
(116)
Prijs-kwaliteitverhouding
4,2/5
Functies
4,2/5
Gebruiksgemak
4,1/5
Klantenondersteuning
4,5/5

91%
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116 reviews

Jav
Jav
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Best Trades based job Management Software

Beoordeeld op 14-4-2019

Pluspunten

Monthly subscription model.
Customer Service Support & Training
Ability to customise.
The simple reports module, you don't need to be a SQL report writer to get great data simply.

Minpunten

Aroflo is ideally suited to "service" style work with lots of small jobs. Whilst there have been some great improvements, it is still not the best solution for major projects that may span many months.

Jane
Totaalscore
  • Sector: Fabricage van elektrische/elektronische producten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Aroflo keeps your business flowing

Beoordeeld op 20-6-2023

Excellent, I would not do without it

Excellent, I would not do without it

Pluspunten

Importing invoices, email and work order are such a time saver, its so easy to have all the information in one place.

Minpunten

There have been a lot of changes implemented over the years and I don't feel that I have been able to implement all of them, advanced training would be great.

Antwoord van AroFlo Innovations Pty Ltd

Hi Jane,

Many thanks for taking the time to leave your valuable review. We appreciate your thoughts and constructive feedback.

Kind regards,

Team AroFlo

Geverifieerde reviewer
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Aroflo sooo complex and expensive

Beoordeeld op 1-2-2023

They are very keen to sell you the product, promise much.A very old school type of data managment...

They are very keen to sell you the product, promise much.A very old school type of data managment product, reminded me of [sensitive content hidden] , you will need dedicated person to manage the system. I am a working director, Aroflo was to supposed to make my life easier, it did not, just over the top for the expense. To get my money back we have to work an extra 8 hours, you do the math, just not worth it

Pluspunten

Not much I'm afraid, the amount of effort required to get it going and be applicable\relevant to my business is just too much.

Minpunten

Not for small business, too expensive.REALLY complex, not intuitive, not user friendly

Ashley
Totaalscore
  • Sector: Fabricage van elektrische/elektronische producten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A great help to our business!

Beoordeeld op 19-6-2023

Overall, great help for the business and features are working effectively with all our needs.

Overall, great help for the business and features are working effectively with all our needs.

Pluspunten

We had been using Aroflo for 3 years now and had been helpful in everything, it's easy and user friendly, really keeps us in track with all the jobs, scheduling, invoicing etc.

Minpunten

So far, everything's good. Customer support as well has always been quick to help which is great!

Antwoord van AroFlo Innovations Pty Ltd

Many thanks for your valuable feedback Ashley. We appreciate you taking the time to review our software.

Kind regards,
Team AroFlo

Felicity
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great product and great support!

Beoordeeld op 17-6-2023

The setup support was phenomenal, as has been the on-going support from the team. I love that I...

The setup support was phenomenal, as has been the on-going support from the team. I love that I can ring or chat live with someone and they can jump into the quote/task/project I am working on and tell me exactly why what I am trying to do isn't working! Everyone I have spoken to on the team has been extremely knowledgeable.

Pluspunten

Back-costing projects. Setting up assemblies, inventory materials with labour and description templates make quoting so much faster. Love the flexibility of what the client can see in a quote or invoice.

Minpunten

Invoices from nearly all our suppliers need to be manually entered against POs. Would be great to be able to email clients directly from a Project. If typing an email it would be useful to be able to leave the email open whilst still navigating around AroFlo in the background (eg to upload an attachment, or view data, view a photo).

Antwoord van AroFlo Innovations Pty Ltd

Hi Felicity,

Thank you for your kind words related to our Customer Support team. This is wonderful feedback and we're glad we can be of service.

Many thanks for your additional honest and constructive feedback.

Kind regards,

Team AroFlo

Lesly
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Using Aroflo has streamlined our workflow, making our processes much simpler and more...

Beoordeeld op 17-10-2023

Pluspunten

Before using AROFLO, we had an inventory and accounting management system that caused communication issues across departments. There were different applications and programs used by each department, which led to confusion. However, our discovery of Aroflo and subsequent transition to the new system have been transformative. We found that Aroflo was the perfect solution for our needs after researching and testing various job management systems. Although transitioning to a new system was initially daunting, the Aroflo team provided exceptional support throughout the process. Jen, our trainer and support contact, was an invaluable resource who ensured that the transition was seamless and successful. We received support from the entire Aroflo team, who were always willing to answer our questions, even if it meant repeating themselves. We adapted Aroflo to every department's workflow and processes, and the results have been outstanding. We are now experiencing greater efficiency and connectedness across the entire company. The benefits of the transition are now evident, and we are delighted with the results.

Minpunten

Our experience with Aroflo has been mostly positive. It was straightforward to integrate with Xero, and any minor issues we encountered were quickly resolved by their team, who were always willing to accommodate our needs. Overall, we have found Aroflo to be a reliable and user-friendly solution for our business needs.

Overwogen alternatieven

Tradify, Trello, ServiceM8 en Fergus

Antwoord van AroFlo Innovations Pty Ltd

Hi Lesley,

Many thanks for your detailed review. We're thrilled to hear you've achieved such a positive result across your entire operations.

Kind regards,

Team AroFlo

Stevie
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy to use and quick to learn

Beoordeeld op 15-3-2024

In my time using AroFlo it has greatly improved over the years. On the field and in the office.

In my time using AroFlo it has greatly improved over the years. On the field and in the office.

Pluspunten

How easy it is to use. Easy to search, navigate and upload documents to share with everyone in the company

Minpunten

It could do with extra features that would make life easier.

Antwoord van AroFlo Innovations Pty Ltd

Hi Stevie,

Many thanks for taking the time to leave your feedback and experience with AroFlo.

Kind regards,

Team AroFlo

Kirstie
Totaalscore
  • Sector: Machine- en installatiebouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Kirstie AroFlo Review

Beoordeeld op 15-3-2024

Pluspunten

- easy to complete job from initial intake to invoicing and billing

Minpunten

- hard to format layouts and custom forms

Antwoord van AroFlo Innovations Pty Ltd

Hi Kristie,

Thanks for your feedback.
Forms can certainly be more time-consuming to set up than other elements in AroFlo. But, it's one of those short term pain, long term gain type things.

Please feel free to reach out to our Support Team for additional assistance.

Kind regards,
Team AroFlo

Logan
Totaalscore
  • Sector: Machine- en installatiebouw
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

We love Aroflo

Beoordeeld op 20-3-2024

Pluspunten

Ease of use, looks great. Customer service is responsive and helpful.

Minpunten

More task customization options would be great.

Antwoord van AroFlo Innovations Pty Ltd

Hi Logan,

Many thanks for your feedback; we thoroughly appreciate it.

Kind regards,
Team AroFlo

John
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Not adjustable

Beoordeeld op 26-9-2023

We rate Aroflo around 70/100. Good but overcomplicated. We wish there was a way that the...

We rate Aroflo around 70/100. Good but overcomplicated. We wish there was a way that the dashboard could be personalised to show the information we want to see.

Pluspunten

Good for following through from quotes to tasks to invoices.

Minpunten

Difficult to learn and overcomplicated. There are too many fields we dont use and you cannot hide or turn them off. Each update increases how many actions are required to finish a task or invoice. Aroflo is becoming over engineered and we find it now takes longer to complete tasks than before.

Antwoord van AroFlo Innovations Pty Ltd

Hi John,

Many thanks for taking the time to leave your valuable feedback. We're sorry to hear this is your experience with AroFlo.

If there is anything we can do to help improve your workflow please feel free to reach out to our Support Team.

Kind regards,

Team AroFlo

Amelia
Totaalscore
  • Sector: Computerhardware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

In depth job management

Beoordeeld op 14-6-2023

Taking us a bit to get use to it as it’s a different work flow from the previous system.The...

Taking us a bit to get use to it as it’s a different work flow from the previous system.The schedule and the ability to status jobs to suit our business is one of the best features and we can store video of works.

Pluspunten

The ability to status jobs and the scheduling

Minpunten

That credit notes are not able to be imported into Aroflo for reconciliation

Antwoord van AroFlo Innovations Pty Ltd

Hi Amelia,

Thank you for taking the time to provide your valuable feedback.
We're thrilled to receive your positive comments regarding schedules and the status of jobs.

It's a credit to you and your team and we thank you for your ongoing support.

Kind regards,

Team AroFlo

Ross
Totaalscore
  • Sector: Fabricage van elektrische/elektronische producten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

aroflo

Beoordeeld op 14-6-2023

Good we like it

Good we like it

Pluspunten

Aroflo is a good all round package it can be simple or powerful dependoing on how much time you have to set it up and use it.We find it great and are only using aprox 50 % of it at a guess. It would be great to see regular quick 30 minute webinars on features even if it meant having multiple ones to show a task. Sitting down to watch a 1 hr webinar is to long as most dont have that time.but otherwise we love it.

Minpunten

Support on the phone is good but some times you get helpers that are either a bit busy or dont seem like they are interested in the problem.

Antwoord van AroFlo Innovations Pty Ltd

Hi Ross,

Thank you! We appreciate you taking the time to share your thoughts on AroFlo and offering your comments related to webinars. This will most definitely be taken into consideration.

Kind regards,

Team AroFlo

Alexandra
Totaalscore
  • Sector: Fabricage van elektrische/elektronische producten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Aroflo Review

Beoordeeld op 15-6-2023

I've had a great experience so far and if there is anything I struggle with the support team are...

I've had a great experience so far and if there is anything I struggle with the support team are awesome to work with.

Pluspunten

I find the whole system easy to use and the reports a vital part of the system. Everyday I am improving our system as I find new ways to do it on here.

Minpunten

Process of credit notes, plus some of the boys would like the app on their phone and not going through the web.

Antwoord van AroFlo Innovations Pty Ltd

Hi Alexandra,

Thank you for your valuable feedback. We're thrilled that you are having a positive experience with our software, and we appreciate you taking the time to leave your review.

Kind regards,

Team AroFlo

Michael
Totaalscore
  • Sector: Bouwmaterialen
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Product

Beoordeeld op 22-11-2023

love it easy to use and the general lay out of the System

love it easy to use and the general lay out of the System

Pluspunten

Ease of use and the general layout of the System.

Minpunten

Running reports is complex in nature and can be hard sometimes

Antwoord van AroFlo Innovations Pty Ltd

Hi Michael,

Many thanks for your review.

Kind regards,

Team AroFlo

Jack
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Efficient and easy to use

Beoordeeld op 14-6-2023

Aroflo helps us to minimize our downtime and run more efficiently

Aroflo helps us to minimize our downtime and run more efficiently

Pluspunten

Easy to use and constantly being updated with new features

Minpunten

Reports are not as easy to use/develop as other products that I've used I seem to end up with a lot of windows all running Aroflo

Antwoord van AroFlo Innovations Pty Ltd

Hi Jack,

Many thanks for your valuable feedback. We take great pride in keeping our system up-to-date and we're glad to hear you're enjoying our latest updates and enhancements.

All the best.

Kind regards,

Team AroFlo

Sally
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Aroflo easy to use

Beoordeeld op 15-8-2023

Pluspunten

Working alongside Aroflo to customise it for our business. The support is great! Makes scheduling and tracking of jobs easy.

Minpunten

We currently don't use all the features Aroflo offers.

Antwoord van AroFlo Innovations Pty Ltd

Thank you for your valuable feedback, Sally.

We appreciate you taking the time to review our software and posting about your experience with our Customer Support team.

Kind regards,

Team AroFlo

Robert
Totaalscore
  • Sector: Machine- en installatiebouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

AroFlo used in a field service environment

Beoordeeld op 26-10-2018

We have 8 field technicians attending dozens of service jobs a day, using many spare parts. AroFlo...

We have 8 field technicians attending dozens of service jobs a day, using many spare parts. AroFlo allows us to maintain control of all these jobs through the many different stages that each job progresses through. I like the integration of service job creation and allocation, with spare parts inventory control, job status monitoring and finally invoicing.

Pluspunten

It does most things reasonably well. Allows us to create service jobs, allocate the jobs to service techs and to monitor progress in the field. It combines this with basic inventory/spare parts management for our warehouse and field service vans. We use its ability to upload photos and video to share information with office based service staff and we also use its ability to automatically email on the creation of a Task Note, to send spare part replenishment requests to our spare parts department. It also allows us to create invoices and Purchase orders in AroFlo. Its ability to link prior jobs through the Asset history is extremely valuable to review the history of problematic machines. All in all, it provides a fairly seamless one stop system.

Minpunten

1. That it's inventory management is basic. While you can set min. stock level alerts there is no ability to set stock reorder levels making restocking/ordering a very time consuming process.
2. We can only set one location per inventory item which means none of our fleet of service vehicles can have stock locations set at a van level making it difficult for service techs to find parts in their vans as we carry many hundreds of parts in each van.
3. Producing professional looking invoices, forms, quotes etc. in AroFlo is extremely difficult even if AroFlo themselves are engaged to produce RTF layouts it appears to be very restricted in what it is able to accomplish.
4. AroFlo insist on constantly tweaking layouts and moving things around. Sometimes it feels like everytime you open it up you have to relearn where things are. Stop changing things constantly AroFlo!

Antwoord van AroFlo Innovations Pty Ltd

Thank you for taking the time to review our product we will pass on your feedback on to development

Sue
Totaalscore
  • Sector: Facilitaire diensten
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Product

Beoordeeld op 15-11-2020

This product is evolving constantly, with excellent upgrades which does not cost the consumer. ...

This product is evolving constantly, with excellent upgrades which does not cost the consumer. Overall very happy with the product and what information can be collated.

Pluspunten

I have been using Aroflo for over 4 years, with a great deal of success. Scheduling using periodic tasks has been a life saver. With the easy to use calendar set up - makes life easy for adding adhoc jobs. Easy to use overall, with loads of flexible for customization. Experience with all help centre staff has been very positive with there knowledge of the system easily providing the solution that you required.

Minpunten

Alerts - could like them to be more customizable so that this can be sent directly to the employee or to client. CRM management needs greater ability. Purchase Orders approval levels would be nice, along with bringing back the GL code under purchase orders - this would be used for accrual purposes.

Antwoord van AroFlo Innovations Pty Ltd

Hi Sue, thank you for taking the time to review AroFlo. We appreciate your detailed and honest feedback.

Andrew
Totaalscore
  • Sector: Fabricage van elektrische/elektronische producten
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

A Business Owneres Dream Software

Beoordeeld op 16-11-2020

Pluspunten

The ease of import from drawing take off to Quote to Scheduling the job makes this the easiest software for all levels of users. It has made the tracking of our bookings easier and more reliable and the ability to store information in one place has completed the link in our job management.

Minpunten

The only item I would like to see improved is the transfer of inventory items between locations.

Antwoord van AroFlo Innovations Pty Ltd

Hi Andrew, thank you for taking the time to review AroFlo and for your valuable feedback.

Alex
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Couldn't even get started- Looks cheap, but its not.

Beoordeeld op 27-2-2017

Im highly computer literate, I looked at the blurb and had the phone conversation with Aroflo

Aft...

Im highly computer literate, I looked at the blurb and had the phone conversation with Aroflo

After I had signed up, I found Aroflo to be so difficult to start that I looked for a training company. Aroflo were anything but helpful in this arena.

I found the ONLY company that sets up and trains in Aroflo in Australia (I should have stopped then), I invested four thousand dollars on training, plus my own time stopping the business, only to be told that I have a complex business and need to spend many thousands over 20k more just to get started.
I saw the system fall over in training on many occasion, I felt sorry for the trainer having to try to make excuses for why the software was so flaky.

Unfortunately I think I will pull up stumps and pay for Orbis Pro or something that has their product together. Very disappointing outcome Aroflo.

Good luck attracting any small business with this type of support, they will go bankrupt before sending an invoice!

This "CHEAP" option comes with absolutely no support, and rather dubious system stability.

Pluspunten

This software has all the hallmarks of a unique and forward looking product

Minpunten

No support. Flaky cloud server, dropped out many times in training

Antwoord van AroFlo Innovations Pty Ltd

Alex, thanks for sharing your experiences with AroFlo. I¿ve been in touch with your Account Manager who informed me that since writing your review you spoke with him and decided to stick with AroFlo which is great to hear. Just to clarify one point, we do have AroFlo implementation experts in every state but Kappa Business Solutions is definitely the most experienced which is why we directed Rebecca your way. Your set design business is incredibly unique and a far cry from our usual client business model which is why we recommended Rebecca. Her AroFlo knowledge is huge and she specialises in making the system work for unique businesses. Most clients can get our system up and running with our standard online training and support but sometimes clients need extra assistance. We apologise for the disruptions to the system during your training but we were making infrastructure improvements at the time. You can always refer to https://status.aroflo.com/ for our latest system updates.

Jess
Totaalscore
  • Sector: Vertalingen en lokalisatie
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Aroflo didn't deliver according to promises - we were mislead on credits and integration.

Beoordeeld op 13-3-2017

Aroflo have marketed themselves as 'integrating with Xero' (and charge a high fee to do so),...

Aroflo have marketed themselves as 'integrating with Xero' (and charge a high fee to do so), however they only integrate invoices, not credits. Before we signed up, we made it very clear to Aroflo that supplier invoice/credit imports was one of our most important criteria in a workflow system, as we process a large number on a daily basis (as do many trade businesses). In June, we supplied their Sales & Development Team with samples of our import files (showing invoices & credits) which they assured us could be set up to be imported and integrated. Finally in October, after months of supplier import issues, we were told Aroflo was unable to import credits and the credits could not be integrated with Xero. Further to this, we have been told upon our cancellation, that Aroflo were aware the entire time that this was the case. We invested a large amount of time and effort in setting up the system and feel we have been very mislead. Xero is the financial heart of our business and our financial accuracy has been been impacted badly. Be wary of the smooth talking customer service team and the slick website, this is a clunky, glitchy workflow management system that does not integrate well with Xero.

Pluspunten

Scheduling calendar is good.

Minpunten

Financial side is very poor, not an intuitive system to use.

Antwoord van AroFlo Innovations Pty Ltd

At AroFlo we consider all enhancement requests from our clients and prioritise them based on the needs of our entire user base. We increased the priority of the credit notes enhancement you requested but were unable to resolve the issue in the short timeframe your business insisted upon.

This enhancement has now been released and more information can be viewed here https://tinyurl.com/y88bv99j

Our sales team are completely transparent during software demonstrations. If specific requirements are raised by the client during the demonstration that we feel our software can¿t support, we will always address those limitations.
As we don¿t have lock-in contracts our clients can cancel at any time so it would be counterproductive to make false promises about AroFlo¿s capabilities.

Further clarification on our Xero integration and a table outlining the data we push and pull between the two systems can be viewed at http://aroflo.com/features/xero-integration/

Renee
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great workflow management tool, with very responsive and helpful customer service

Beoordeeld op 6-2-2020

Pluspunten

It fits most of our requirements, and it is quite good from a project management perspective.
The Purchase order module has increased our productivity significantly, and has reduced miscommunications.
Retention management is a fantastic tool.
The way that this product assists to improve communication between the field and office users.
The customer service team is very responsive to questions and queries, and most of them will try to find a workaround to achieve what you need to for your business.
The constant updates and work behind the scenes to increase usability of the product.

Minpunten

Parts of it are clunky, and there are some missed opportunities around reporting and timesheets.
Whilst projects are a fabulous, a bit of work is needed to bring them up to the same usability as tasks, but I am confident that this will happen st some point.

Antwoord van AroFlo Innovations Pty Ltd

Thank you for your review Renee, we value your sincere feedback.

Shane
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Pride Plumbing Melbourne

Beoordeeld op 30-3-2017

AroFlo has helped me to keep track of my jobs, the time I have spent on them and the materials I...

AroFlo has helped me to keep track of my jobs, the time I have spent on them and the materials I have used. This makes invoicing in the evening much quicker and easier than my old manual method.

I am much better organised now that my emails, notes and photos are saved against my jobs - where I can easily find them. Keeping track of larger projects that can span over months has become less stressful. I can quickly see what stage has already been invoiced, what is left to be invoiced and I don't forget to add any variation invoices to the project. It is handy that I can easily access my quotes and other information, while out in the field.

On holidays last month I went swimming with my mobile in my pocket. It was a relief to know that I hadn't lost all of my client contact details as everything is safely stored in AroFlo.

There is much less paper floating around my office since using AroFlo. I would say AroFlo is a real time saver.

David
Totaalscore
  • Sector: Duurzaamheid en milieu
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Aroflo feedback

Beoordeeld op 13-4-2017

From my first experience with Aroflo some nearly 3 years ago I have nothing but praise for the...

From my first experience with Aroflo some nearly 3 years ago I have nothing but praise for the team. Being from the sales department right through to the customer support team. If we have an issue, we can normally reach the team on the first call. On the odd occasion when I can, I email support and receive a response on the very same day. The team is very polite and in the main very knowledgeable. I have been working with two companies that I have brought on board and about to have a 3rd sign up in the near future. The two businesses who are using Aroflo (one for nearly 3 years, and the 2nd for 9 months) are very happy with the improvements in their business. This is both with the efficiencies and profitability.

Pluspunten

Ease of use and flexibility

Minpunten

The way it handles the invoicing in regards to ex and inc gst

Rhonda
Totaalscore
  • Sector: Bouw
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Aroflo

Beoordeeld op 30-10-2018

Overall i would say our overall experience has been positive and it has enabled our staff to become...

Overall i would say our overall experience has been positive and it has enabled our staff to become far more efficient.

Pluspunten

The ability to talk to a PERSON when we need help
Ability for the staff in the field to access documents and jobs as required, ease of interface with Xero.

Minpunten

The need to go day by day when filling in public holidays or leave in a timesheet - there is no option for management to use a bulk entry

Antwoord van AroFlo Innovations Pty Ltd

Thank you for taking the time to review our product. We're pleased to hear our system has improved the efficiency within your business.