PetExec reviews

Helps us run a smooth grooming salon by keeping all of our info organized and in one place that's easy to access.

I feel like it does everything I need from Boarding to Daycare to products. It does make life easier.

All has gone well for most part. I wish we had more details on dashboard that shows more information about numbers expected and what is coming in an ease of looking at next day. Grooming If I have a groomer taking a day off you cannot just mark the groomer off that day and if you use customers doing online schedule unless you have someone looking at requested on a moment by moment basis can really mess you up. Can be double and triple booked for 11am the same day booked that mornings Does not show busy

Extremely satisfied with the product, customer service and entire company.

Overall, very positive! Let's hope pele start travelling again!

Overall I am happy with our switch to PetExec. I think the software has great potential and it makes my everyday job easier. I wish there was a bit better support for it as I found the fee for a walk-through to be a bit high and my experiences with customer service were a bit lacking - handed an article rather than being walked through a solution, being told things would transfer from the previous owner that were not. However, I am sure this is unique to our circumstance and I wouldn't let it hold someone else back from deciding to go with PetExec.

I recommend PetExec because it is very interactive with our customer base. Customer's can have their own accounts where they have a bit more control over their appointments. In addition, reporting is awesome! I can run tax reports, sales reports, boarding counts, etc that make monitoring my business's progress a breeze.

Overall I give a 7 out of 10.
Each time we ask something we get told no we can't do that or it doesn't work that way. Should be more user friendly meaning adaptable to how the business works not adapt the business to pet exec

Love the ability to keep all the information stored in one place. Love the online access as I can generate reports and check client info from my computer, phone or even a tablet. Once the clients are in the system re-booking them is a breeze.

I've been using Pet Exec for several years now and, while some software quirks and inconsistencies are frustrating, overall the software is VERY functional and easy to use. Things are continuously improving and the customer service / technical support team is excellent.

I would like to see the functionality for customers making their own reservations improve. Unless I'm behind the times (which is entirely possible), customers can log in and make reservations, but the team at the business doesn't have visibility or "approval" step before the reservation is entered into the system. This may not be an issue for some businesses, but for ours, this step is essential. We offer Chauffeur Service and specific drop-off windows for boarding clients. The reason we haven't switched to allow our customers to make their own reservations is that we might miss some last-minute Chauffeur pickup requests. I have put in a software upgrade request on this matter, so it's possible the team is considering it.

Anyway, the bottom line is that I'm happy with PetExec and the automation it has been able to bring to our facility. While other daycare/boarding facilities in the area are still using whiteboards or hand-written kennel cards for feeding and meds, we have beautiful feeding lists to keep us on track. This alone has reduced our food prep time and increased our accuracy.

The Boarding Snapshot has also greatly reduced our holiday preparations since we are able to see at a glance who is boarding so we can accommodate their special needs.

Thanks, Pet Exec!

Love and hate. Fire and ice.

It's been a good 4+ years. I use it every day.

Overall the program is decent. It's not a perfect fit for my business personally, but I didn't expect it to be since everyone does things differently. For us, daycare and boarding are all linked together so I can't really use the daycare functions of the program, I have to pretend that all reservations are boarding in order to make it work. One thing I would add to make our lives easier is a short-cut button or tab on the dashboard that sends you directly to the "boarding by kennel" section. I use the boarding by kennel function all day to double check what rooms/kennels I have available for our dogs/cats before making any reservation, and it's a pain to have to search for the link in the drop down menu every time. The only really bad thing I have to say is that so far every experience I've had with customer service hasn't been very good. I normally use the live chat feature which is convenient, however the answers they give me to solve the problems I'm having never make any sense. It seems like they simply type out some generic response without really investigating the issue I'm having. For example, I recently was trying to locate the "maintain owner advisories" option because it was missing from my drop down menu. After telling me that it was located in two other incorrect places, the tech support person then tells me it's located in the "maintain how heard" section... My common sense told me that it wasn't going to be there before I even tried looking for it, which of course it wasn't. It took a few more tries before they sent me in the right direction. Other than that I've generally had a positive experience using the program on a daily basis. There's only a few small things I would change.

We run a large scale daycare and boarding facility and it would be much easier if there was a feature like feeding and medical charts so we can easily keep track of who is/isn't eating and dogs that have play injuries, sensitivities, or anything else. When you are trying to keep track of all of it it is harder to go from boarding dog to boarding dog on the dashboard instead of having a printable spreadsheet type deal. For instance, there is a software for zoos that has a function like that so they can pull up track records for those related things for each animal and you can check off who has/hasn't eaten as well as notes on who needs tended to, but it includes the notes on each animal that is having issues in a solid list instead of a medication list. They track on whether they ate or not is the most important, but for right now we have a notebook and whiteboard to track those things (like who has diarrhea, who threw up when and who hasn't eaten) when it would be much more efficient to have it as a function that the front desk staff and everyone would see. It would definitely streamline how my canine kitchen is ran and how much time it takes us in a day. A feature to click from profile to profile (swipe right like tinder haha) so I can easily update details for each dog instead of opening a million tabs and keeping track of where I left off constantly would make life easier for me as well. Thank you!

Overall, we are satisfied. As an owner I was willing to design a program myself, but was glad to see that someone had the basics in place already.

Overall, it has been great. Customer service is great, and we have used the product since out opening. Just some little things that could be changed to make functionality easier.

I've been using PetExec since we opened 8 years ago and have loved it ever since

We use this software at our dog daycare/boarding facility. I love that the system is easy to use and train new employees on. Keeping track of scheduling/hours, being able to view statistics on a daily/weekly/monthly basis, etc. Mostly everything is easy to figure out, and if you aren't sure you can always check out the help section which usually has the answer. I have had to contact customer support before in the past and they responded pretty quick and resolved any issue we were having. I also like that the software is always being upgraded and taking customer/client suggestions into consideration only making this program easier to use and understand. The only suggestion I do have would be to have a sync function available monthly. We do have two locations that are connected (sharing the same clients) and we were told we could only sync the systems once (when we first opened the second facility) When new dogs are entered into either system, they will not show up on the other system which does take more time and effort to re-enter all the information. If Pet exec added a syncing option for cases like this, it would be amazing!

We have been using PetExec since I opened my door almost 8 years ago. We have since added a second location. I would recommend this software to anyone looking for this type of system for their business.

It has been very successful. We are happy with it.

We have had PetExec since before the upgrade. The upgrade is way more simple, plain, and convenient! Of course there are minor alterations we would prefer for our specific company ways, but overall PetExec lets you customize the way you want it to run. The hardest setup was to price grooming by breed. It took FOREVER but having PetExec allowed us to create our own entire way of pricing:)