Top Echelon reviews

The ability to search the database is excellent, and the email integration with with templates and merge fields is a huge time saver.

I wish it had a better integration with Indeed and LinkedIn. Drip campaign features would also be amazing.

designed for agency use. Ease of use. Easy to customize to my needs. Parsing of resumes. I can actually talk to a human when I have questions. Love that there are always updates. Learning opportunities

Hot lists for prospecting could be better - more like pipeline for jobs. Some other programs have a nicer look but I don't think they work as well.

The screens and layouts are customizable

-Its not easy to update a candidates record with all the correct information
-Phone numbers and emails take too many clicks to add in
-Hotlists should be suggested based on the skills of the candidate
-Boxes for compensation are useless
-Social media likes are not always accurate
-Duplicate profiles (Difficult to merge notes or combine duplicates)
- Too many clicks to attach a resume and update a profile
- I wish there were better ways to organize and keep track of previous candidates with the pipeline feature
- hotlist and email template lists are long and not easy to navigate

This is a solid ATS for my business. Easy to use and access from anywhere.

At some times can be cumbersome to work with, but that's been my experience with other ATS's.

Big Biller has done an awesome job of minimizing the data entry/administrative work to maintain and work the recruiting process. It does nearly everything you need for the Direct Hire recruiting process and is extremely easy to use, update, and get newer folks up to speed. We especially like the emailing features and Hot Lists.

Some of the drop down options are rather limited, particularly the industries and detail specs of client/candidate specialties. The tags get misunderstood with so many acronyms (and they are redundant with the word searches) and the parser doesn't work with headers on resumes and you have to edit the job history more than any other section.

Big Biller is a perfect software with a lot of the basic tools necessary to run an effective business.

Would like the email logging function to be more robust, but the work around is not complex and works for us.

The software works and works well. I used ACT for about 10 years, then Big Biller for about 10 years, switched to another SAS for about 3 years, and then returned to Big Biller in 2015.

Waiting for more complete integration with GMail.

Big Biller is a very user-friendly product. It has comprehensive functionality that leaves the statement, "I wish it did this" totally out of the picture.

The customer service is outstanding. I mean "Outstanding". They know their product, they always have an answer, they are patient with a string of questions, and they always get back with you if you email them questions. The help section is always the first place I go and generally, I can find answers there.

At the moment, I have no constructive criticism to give. :-)

Big Biller is a great product that is loaded with lots of features at a very reasonable price.
And I like that the software is designed in a way that matches my workflow.
I don't feel that I need to adjust the way I work as a Recruiter in order to accommodate the software.
Additionally - the developers continue to add features that not only make Big Biller easier to use - but also make the software even more beneficial for my business.
Plus Customer Service is excellent!

There is not anything that I dislike about this software.

- It was easy to speak with support with a built-in chat feature.
- Connected with their shared recruiting network - Top Echelon
- Outlook integration

Please note we switched ATS systems before their new 'update' was released.

- Outdated
- Hard to use / find information
- limited capabilities
- not cloud-based
- extremely limited updates or upgrades

The team at BB/Top Echelon is always trying to improve functionality and add new features. Data added to the platform is easily customizable and retrievable. Reports help track recruiter performance.

I don't use the email features because the graphics seem basic and I like to use advanced tracking.

I like the pipe lines as I go back to them time after time when I get new job orders. I like that you can parse candidates directly from Linked IN as well as parse multiple resumes at one time.

The minor issues I have I passed along to tech support and they were incorporated.

It is easy to use and train new team members on this product. It is easy to modify some basic functions and tailor how it looks to match our processes.

Over my (almost) two years there have only been a few times that we needed support, each time I was disappointed with the availability to get someone on the phone / response time on email.

It is easy to learn, teach and is very user friendly.

I think the resume and all searches need to be improved. Sometimes the results are to broad.

Also after using the results of a search for awhile the system seems to slow down.

BB's online access means our recruiters can access it anywhere they have access to the internet. The reporting capabilities and customization are intuitive and very useful.
The chrome and outlook add ons that allow you to make entries directly from the program is incredibly helpful. You can add a contact from LinkedIn directly from your chrome browser. And upload resumes from within Outlook.

Big Biller does not have an app which makes it only available on mobile devices through a browser. The mobile functionality in a browser is less than optimal.

The search fields criteria does not search phone area codes which is a big missing element in finding targeted candidates based on area code.

BB does not allow you to customize a datasheet to send to clients. It has a datasheet but you cannot select what data is included on the form so you may be sending notes and comments that you do not want to be visible to others. Also does not let you brand the Data Sheet with your company logo and contact.

After over 20 years of recruiting and using several software platforms, I found Big Biller to have the best platform I have used by far. Big Biller has increased my personal productivity in managing my recruiting desk and allows more time for working with clients and candidates vs working with the software.

I would like to see the AI track info to take me back to my most recent client or candidate. An example of this is when working with a candidate for a search assignment, other search assignments by other Top Echelon recruiters should pop up to save time in matching the candidate for other options (if they are not a fit for the original search assignment)

It works! Tracks and monitors everything we need.
LOVE the ability to text from it.

Lately there have been many updates. I'd say they came "fast & furious".
I appreciate the motivation and confess that I am "old school" so some of it has been a bit overwhelming and confusing. They are very helpful however, no matter how dumb the questions are.
It is difficult to navigate the topics to find help solving a problem

Amazing product. It saves me time with easy access to all my candidates for the particular job. I can create my own panels within each candidates profile which helps me streamline. It is the first software I bring up and the last one I close out at the end of the day. I can't say enough about its functionality. The self help material is outstanding.

There are two things which I would like to have more control of. 1) The Reports. I want to be able to do specific reports but I am unable. It is set on certain reports which can't be changed. 2) The pipeline and candidate availability. I wish I could add more in the process instead of just showing INBOX, IN PLAY, Placements and Disqualified. I have certain phases that I would like to see there but could not add to that. (It can be added in the little circles but I wanted an actual tab on top for certain phases)

Easy to use, allows you to customize tags, works well with LinkedIn, and other chrome extensions.

Sometimes the zip codes are not the correct for the city that the candidate lives in or where the company is located.

The software is user friendly and easy to use. There are many BB features that I take advantage of including, email tracking and client management. However, my favorite feature of Big Biller is Pipeline Management. When working on multiple job orders, it is easy to see where you are in the recruiting process (Inbox, Qualified, Submitted, Interview, Placement). It is customizable as well.

It may take you some time to learn all of the nuances of the platform. But I do not view this as a negative. With all software, there is a learning curve. Big Biller has very easy to understand online training, as well as regular online meetups to discuss changes and additions to the software.

It is available wherever I am at the time I need it to be. Pipeline is a great feature

Too many features and I get bogged down in the process

1. Completely relational -
2 -Easy to customize, add fields, alter appearance of data, etc. -
3 - Great for tracking activity, emails -
4 - Conversion was great and amazingly fast - a few days - unprecedented - and data retained
5 - People always there to help
6 - Weekly webinar on use and updates
7 - great for emailing, mailing several people at once

1- Not that easy to work with a daily activity sheet - if you want to contact 50 people, it has to be set up in the Planner from each individual record - either before or after -
2 - cannot BOLD, highlight, color, etc in resume field - only in comments

This software was designed for the staffing and recruiting industry. The cards, templates, and fields are well thought out, with the option to further customize if needed.

It would be helpful to be able to see attachments to emails in the activity history. As of today, we can only see the email body. In order to see what attachment was sent, we need to look it up under the Email tab and then search for it.

Integration with others in my network using the same software.

1. I could use folders to separate different types of templates.
2. I'm trying to come up with my own way to have different functions within my planner.
3. I REALLY need a signature on my text messages.

I love the ability to customize the cards to track what is important to me. The ability to split with other firms is a significant bonus. What brings all of this together is the continual software development and enhancements based on our, the users, needs and comments.

My greatest suggestion for an opportunity with this software is date and time stamp everything that is done. For example, when someone updates a note on a candidate or client, I would like to see who and when that note or update was done. This could eliminate a bit of the research I have to do now when looking at some records that perhaps need attention.