Microsoft Bookings reviews

It has all of the same features of the previous system that we were using. It has some features that other systems dont. The clients have been able to use it with no challenges. The reminders are worth it that it sends to people.

We were required to change to Bookings and it doesn't allow us to use Zoom easily with our students. However being forced to change to Teams did not matter since we have the full o365. Wish you could remove the price from the service.

Very easy to implement. Easy to create appointment types and place on our main website. Great flexibility in customer email communications, with reminders of appointments and such.

While it's functional on a basic level, there are many many annoyances that just are unexplainable. First, you can access bookings via the web app, or you can access bookings via a Teams plugin, or use an iOS app The problem is, each method provides you a different set of options when creating the booking. Zero consistency.

In order to use bookings, you need to add everyone that uses it to the staff, AND, you have to give them full admin control. If someone gets to create bookings, they can also go in and muck with all of the settings. Horrible! The next access tier down is that they can view bookings, but not create or modify them. That's next to useless, if you ask me.

Also, every staff member's calendar now shows up in bookings. If you have a receptionist making bookings, there would be no need for their calendar to show up. In the Teams version of the app, you can remove the useless calendars. On the web version you cannot. But on the Teams version, you only have very rudimentary options for creating a booking, so you need to use the Web app to access it.

The home page in the web app is useless. It's got buttons for setting up the first time, but not what you need for day to day stuff isn't there, and there's no apparent way to change it.

In the calendar page, you can create bookings. There are boxes for customer notes and internal notes. However, once you put anything in there, the boxes are no longer labeled as to what they are. Horrible design.

This software has completely removed me from the need to schedule my time with customers. I used to have to reach out to each new customer directly and deal with finding time on my schedule that worked for them. I also had to deal with different time zones which made this task even more difficult. I especially like that it builds in downtime between my calls with clients. This gives me the flexibility to prevent back-to-back meetings without having to manage it myself.

I do wish the software would allow me to create a single SKU and allow the customer to book 1 hour, 2 hours etc rather than having to create a SKU for each number of hours.

I can schedule whole year and can track my day to day tasks. I never miss any appointment or meetings because I can quickly check my daily work load.

The size of the work space is little bit short to show all details about title and times.

As with so many things from Microsoft, this software just falls short of delivering what we need. I operate a consumer bankruptcy practice and I deal with consumers, so text message reminders are a must. The text message reminders in MS Bookings do not work. The texts often give a time 2 to 3 hours after the actual appointment. I have spent quite a bit of time reading about this and changing the time zone settings. I have contacted customer support. They want me to run several tests on how I do things and show them why I am not scheduling the appointments correctly.

Another drawback is that there are 0 integrations. MS Bookings does not even integrate with MS Outlook! If your client enters the contact info to book the appointment, wouldn't it be a no brainer that you could them move that over to Outlook? Sure. Can you do it? NO! I am moving to a service that will correctly text out the reminders and cut out entering the contact info multiple times.

Accurate Text message reminders and integrations at least with other MS products.

The integration with Outlook is the best way to optimize my calendar with the other people who use Microsoft Bookings and is easy to schedule some meetings, for example, without the risk of repetitive scheduling.

I think that the app installed on the mobile phone has to be improved, it doesn't work very well...crashes all the time...but the tool by using the website (online) works very fine and I only have compliments about it.

I use Bookings to schedule meetings with our valued agents. Overall ease of use, and integration into my other software makes this software a no-brainer

Nothing. Fully integrated into my work life.

Program appointments in a different way, allows you to customize and perform them from anywhere online with efficient management tools available hours and automatic confirmations, also allows you to incorporate ads that are considered of interest and reprogramming is another fundamental function, also offers alternatives to enter appointments manuals of the people who booked by phone, so I think it is a tool worth using. What I like most about this tool is that it has an application for the cell phone that allows real-time communication with the aforementioned person to maintain contact and exchange any information that is necessary before or after the appointment.

This is limited for users who have Office 365, which is a bit expensive package, but I think it's worth paying.

Easy integration into existing platforms. Allows for customers to book open slots in our calendars directly rather than utilizing email back and forth.

None. Integration directly into our outlook was seamless. And customers find it easy to use in any browser.

easy and fast to use in any way you want

they are fast, easy and relaiable to use

I like that the software integrates with our Outlook Calendar. I can easily change users availability and it makes it easy for clients and our staff to schedule appointments. Clients like that they receive an email confirmation and reminders of their upcoming appointment.

I wish that their was the option to have the clients name listed as the main heading on the outlook calendar. Currently staff need to open the calendar appointment in order to see who they are going to be meeting with.

Microsoft bookings is great for scheduling, removes the need for back and forth emails/phone calls to try to set up a meeting, can be used for booking time in the office during C19 measures.

Sometimes it sends too many email notifications for the same meeting.

I think the ability to send unlimited reminder emails is a nice feature, but it's already possible to customize email reminders in Outlook (albeit unfortunately in a more limited capacity--it seems like you can only choose a one-week reminder or a one-day reminder, which I don't understand) so why doesn't Microsoft simply make the email reminders in Outlook more robust?

I have been forced to use this software to book recurring weekly trainings for up to 6 months, which means I am obliged to MANUALLY ENTER each and every appointment for my students. I think that the reminder emails are a nice feature, but it's already possible to do in Outlook. Frankly I find it absolutely insane that you can't book a recurring appointment. It might work great for something like a hair salon, but for regular appointments, it's torture.

nothing - I could not figure out how to configure the program.

this app is almost impossible to set up within my organization. I cannot figure out how to add available times and the times that showed for appointments were never complete. What a frustrating experience.

It is very easy to add stakeholders' calendars and ensure an effective way to set up a meeting and organize schedule.

Initial set-up is a bit confusing. Any other cons about the product. Text message reminders are required.

We use Microsoft Outlook and this software goes great with it. I can easily schedule my meetings on Outlook. Streamlining the booking process is very easy.

Not every one is familiar with this software so you need to guide and train others for using this software.

It’s pretty easy to use from a user and admin standpoint. I assist people with Bookings much more than use it, but I see it’s usefulness

I find random issues where the links change for some reason, it takes a few times to save changes, and formatting in the calendar event details gets funky

like to use this system because I can better organize my week, dedicate only 2 days a week to attend the visit of my clients through online dating, I love it.

I must be careful not to postpone an appointment for personal matters, it is common that being my own boss may feel the need to postpone an appointment for personal matters.

We just started using it and I like the idea of what it can do but getting it setup and the office to use it will take a bit of time. The parts I have played with seem good but again it is kind of tricky to setup and sync things.

We have office 365 but we have to upgrade licenses to use it and share calendars - now maybe there is a better way to use it but so far it does what we want but not the way we want it to work. It also took a bit to figure out how to get it to work/be visible for multiple users.

THE DISCOUNTED RATES. WHEN I USE BOOKING I CAN ALWAYS FIND A GOOD HOTEL RATE.

THE ADS ALWAYS POP UP. SOMETIMES THE POP UPS BECOME A DISTRACTION FROM MY TRAVEL SEARCH.