AdvancedMD EHR

3,6 (468)
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Software voor elektronische patientendossier (EPD en EMD)

Totaalscore

3,6 /5
(468)
Prijs-kwaliteitverhouding
3,3/5
Functies
3,6/5
Gebruiksgemak
3,6/5
Klantenondersteuning
3,4/5

62%
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468 reviews

Benjamin
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Easy to enter demographics

Beoordeeld op 19-12-2018

Pluspunten

It is very easy to enter demographics, has a fairly streamlined process from startcti finish.

Minpunten

Having to hit save every time you make a change to an account.

Michael
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

New User for multiple clinics

Beoordeeld op 6-12-2023

We have installed this for a number of clinics in the last several months with more to come. After...

We have installed this for a number of clinics in the last several months with more to come. After the normal hurdles at the start we are starting to really fly and our clients are very happy.

Pluspunten

Without question the people and support from the company. The software is very good as well but without the backend support is just another piece of softare.

Minpunten

A little confusing learning the AdvancedMD language. Differences in terminology was a short term stumbling block. Once that was cleared up all is great.

Overwogen alternatieven

Epic

Redenen om voor AdvancedMD EHR te kiezen

Change in support of non therapy offices. Glad we made the switch regardless.

Redenen om over te stappen op AdvancedMD EHR

We looked at a large number of products and AdvancedMD offered the best value that still allowed for customizations that our various clients needed.

Antwoord van AdvancedMD

Thank you so much for taking the time to leave the review.

Anna
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

AMD is NOT Advanced

Beoordeeld op 19-8-2024

It was ok at first, but all of their bug fixes makes it worse...

It was ok at first, but all of their bug fixes makes it worse...

Pluspunten

Once you learn your setup, it's very nice and organized.

Minpunten

Someone has to set it up properly, it's slow, half the time it doesn't work

KELVIN
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Happy MD user

Beoordeeld op 7-11-2024

Excellent on sales side
I have a wonderful and pleasant trainer in [sensitive content hidden]

Excellent on sales side
I have a wonderful and pleasant trainer in [sensitive content hidden]

Pluspunten

Easy of use where on laptop or mobile app.

Minpunten

The PM side is a bit complexed but manageable

Antwoord van AdvancedMD

Thank you so much for taking the time to leave this review!

Brian
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Brian S. Review of Advanced MD

Beoordeeld op 12-11-2023

Pluspunten

Ease of use. All in one scheduling and EHR.

Minpunten

Occasional tech glitches, but usually quickly resolved.

Antwoord van AdvancedMD

Thank you so much for taking the time to leave the review.

Karen
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Do NOT Use!!

Beoordeeld op 8-6-2023

The most horrific experience ever! Worst part is their contract has limits to their liability so...

The most horrific experience ever! Worst part is their contract has limits to their liability so even though their breach in contract resulted in over $630,000 in contractually adjusted charges for surgeries and another $300k in E/M collections, they only are responsible for paying $9k in both actual and punitive damages.

Pluspunten

That we stopped using them and switched to Athena.

Minpunten

They did not bill the insurance. Their team wrote off the claims without an attempt at billing the insurance company. When it was discovered, they then directly billed patients and sent soft collection letters without billing insurance again. Wrote off claims withOUT authorization.

Overwogen alternatieven

Epic en athenaOne

Redenen om over te stappen op AdvancedMD EHR

seemed like it would have better functionality for my specialty, but it didn’t
Alexandra
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Highly Customizable EHR

Beoordeeld op 17-1-2023

I really like the software and the providers I work with do too. It just takes time to ramp up.

I really like the software and the providers I work with do too. It just takes time to ramp up.

Pluspunten

I love how customizable the software is. It works for any specialty. This makes it great when working with multispecialty practices that require a lot of different features for each provider. There are many ways to do the same thing so the flow can also be customized.

Minpunten

Since it is a blank slate this can be intimidating for a lot of providers and it is hours of work to get perfected. It is expensive for AMD to build the templates so it falls on the staff. The prebuilt templates are not great. Learning the software is really difficult and I only know a handful of providers that can utilize the custom features. However, once it is set up it is fabulous. Investing time in the software is what is going to make it amazing.

Leibnyz
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Large practices; Do not waste your time

Beoordeeld op 7-2-2023

I wanted to enroll on electronic billing via practice fusion but the communication between the...

I wanted to enroll on electronic billing via practice fusion but the communication between the programs is not two way . PF does not push schedule into advance , you will need to manually do so.

Pluspunten

This program is not design for a large practice . We were assigned a train person that had no knowledge and was learning the program herself . Our practice was out in the hands of someone that was not ready . After 5 months using the program we had to bill outside of it to get paid , still waiting on correct data transfer , most insurance carriers were advised to be added incorrectly setting out billing back to almost zero . I’m writing this review to prevent others from making the mistake of enrolling .

Minpunten

The program is not easy to use or setup . Clearing house takes too long to provide Information about a claim status . Expect to pay 5-6 months setting up the program or more .

Overwogen alternatieven

Tebra

Redenen om voor AdvancedMD EHR te kiezen

Electronic billing

Redenen om over te stappen op AdvancedMD EHR

They promised a swift change and a functional program . None of it was true .
Alison
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Awful experience, Please save your time, money, and stress for patient care!

Beoordeeld op 11-3-2022

Absolutely traumatic, exhausting, and awful!

Absolutely traumatic, exhausting, and awful!

Pluspunten

The mobile app. That is about the only thing I liked.

Minpunten

complicated self made implementation and template, list, info creation. I thought I paid someone to do this, but I had to do it all. It took months.
So expensive. Server is slow, poor customer service, no one could help me get claims to payers and I didn't get paid for months causing a SEVERE financial burden on my family, and despite my complaints, they locked me out when I didn't pay them but I hadn't gotten $.01 in payment to be able to pay my personal bills let alone their bill!

Overwogen alternatieven

Tebra, DrChrono, athenaOne, ChartLogic EHR en Azalea Health

Redenen om over te stappen op AdvancedMD EHR

The sales rep was great. He made it seem a cut above the rest during the demo and it seemed like it would work. And it might for a large practice with a huge team. But they have no business taking advantage of small business owners, charging that much to underdeliver and cause financial stress and hardship!
Libro
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Angie is Amazing!!!

Beoordeeld op 15-12-2023

Advanced MD has helped our Wellness Center achieve it's streamiling and financial goals since it...

Advanced MD has helped our Wellness Center achieve it's streamiling and financial goals since it was implemented. When I became the manager here, implementing Advanced MD was one of my first projects and it turned out to be my most crucial. Our practice wouldn't be in the great place we are today without implementing Advanced MD.

Pluspunten

Easy to implement, easy to use and our sales rep, [sensitive content hidden], has helped us tremendously through the entire process! We continue to find ways to leverage Advanced MD to help our practice and Angie is just a phone call away to help us do that at a price that fits nicely into our budget.

Minpunten

Need improvements on reporting, other than that, functionality is everything we need.

Antwoord van AdvancedMD

Thank you for taking the time to leave the review.

David
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Waarschijnlijkheid van aanbeveling 7.0 /10

AdvancedMD EHR

Beoordeeld op 18-11-2023

Pluspunten

I have found that this EHR excels for patient scheduling

Minpunten

There are better EMR for patient charting

Antwoord van AdvancedMD

Thank you for taking the time to leave a review.

Ricky
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Feature Packed

Beoordeeld op 6-12-2023

Extremely positive. The software can handle anything we throw at it.

Extremely positive. The software can handle anything we throw at it.

Pluspunten

AdvancedMD is easy to use while having all the features needed to manage a practice. And the treatment templates are customizable.

Minpunten

Not much. There are so many options, sometimes we forget where to find the feature we need.

Antwoord van AdvancedMD

Thank you for taking the time to leave this review.

Ivan
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

AVOID AdvancedMD EHR

Beoordeeld op 25-10-2023

Very frustrating. Poor.

Very frustrating. Poor.

Pluspunten

Not much. Poor construction poor integration.

Minpunten

Almost everything is cumbersome, poorly directed, poor on screen definitions and problem trouble shooting.

JoAnn
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Stay Away

Beoordeeld op 2-5-2023

Awful and Awful.

Awful and Awful.

Pluspunten

It is a good program, but zero support.

Minpunten

The billing company is totally absent! It has set us back months in establishing our nurse practitioner's practice. Please don't go there!

Nick
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Very Displeased

Beoordeeld op 9-9-2022

Poor customer service, very limited features.

Poor customer service, very limited features.

Pluspunten

Once you learn how to navigate the system it is fairly straight forward. Integrating billing features into the chart is fairly easy.

Minpunten

Where to start... Not only is AdvancedMD not intuitive, it is plagued with glitches and system failures. The Dashboard and rooming feature rarely works for most of the staff. The e-scribing is terrible. Chart notes are cumbersome and become huge without essential integrations. Auto population of information is elusive and only goes so far (eg. a chart summary does not auto-populate with a patient's BMI from that day. It doesn't matter how good you are at programming and customizing templates, a lot of necessary features are not available (you learn this after spending hours on the phone with customer support.)

Carrie
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Over-engineered, Underwhelming

Beoordeeld op 24-1-2022

Our overall experience has been pretty terrible. Though there are very friendly staff on occasion...

Our overall experience has been pretty terrible. Though there are very friendly staff on occasion who try really hard to solve our issues, the training/implementation was criminally subpar and the bait and switch really set our practice back by about a year in terms of growth. We will never be able to get that time back, unfortunately, and are relieved to have moved forward with a company that has visited us onsite and is doing the legwork of tailoring their EHR to our needs.

Pluspunten

More robust billing features than other EMRs; the ability to charge credit cards on file at the end of the day.

Minpunten

Pop ups; nothing is intuitive at all; horrific training/implementation experience; literally no discovery was completed and our demo key was an ObGyn clinic setup when we are a counseling/psychiatric practice; bait and switch with about 50% of the promised features costing a LOT extra if you actually want meaningful reports; reports that are included in regular subscription are absolutely useless; incredibly glitchy- our prescribers cannot e-prescribe on an almost-weekly basis and it requires one of them to cancel patients to make the call to AMD since only someone with prescribing abilities is able to talk to the support staff and show them what is happening; correcting wrong copays takes literally hours to do since AMD overcomplicates the process for updating this with an ERA. This system really requires that you have the infrastructure of about 10-20 admin support staff to manage all the features. It is not ideal for a behavioral health practice at all. We are walking away after just under 12 months and have switched to a new EHR that is a fraction of the price but designed for behavioral health. Our aging report quadrupled since being with AMD.

Quentin
Totaalscore
  • Sector: Medische praktijk
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Like the PM/EHR (even with pop-up ads), avoid Billing Service.

Beoordeeld op 6-9-2016

Pluspunten

There is more functionality built into the reporting side than we will ever use. We're a small practice (1 provider) and in terms of the software (PM and EHR), it exceeds our needs in functionality in almost every way. The user interface is a bit cumbersome (and now includes pop-up medication advertising, which is annoying...) in our setting (Family Practice), but not too complicated. The system up-time has been impressive. In the last year, I don't recall more than 2 brief interruptions, the longest of which was about 1/2 of a day and corrected by the next AM when we returned to work.

Minpunten

There are a couple of significant downsides to Advanced MD, particularly the Billing portion of our service. Keep these things in mind if you're a small practice looking for a comprehensive software package (PM/EHR/Billing): Advanced MD is expensive relative to other comprehensive packages out there. I called to ask for a reduction, and was told that they would like to raise the rate to 9% because our monthly net income was lower than the average. They didn't raise it, but it set us out to explore other vendors. Not one competitor has quoted us over 6% for the same services. And not every vendor has a monthly minimum. We also receive pop-up medication advertisements in our patient EHR. Advertisements in our patient charts for medications... I called tech support asking about the ads shortly after they started and was told, "We can't remove them, they're part of the software." ]It seems surprising to see ads pushed in the software. Aside from the price and pushed ads, the software works well. The billing service, not so much. We had been using Advanced MD for over 1 year before we were given a person to contact for issues related to our service. They gave us an Account Manager a little over a month ago. In general, if you can deal with the forced advertisements within an expensive software package, don't require assistance or guidance aside from internet videos, you will do well with Advanced MD software. The same can't be said for the billing service, but for most practices, I would imagine that is a separate issue and expense. We chose to bundle and it is evaluated as such. If you just stick to the PM/EHR, even at the price, I think it is a decent software package.

Mark
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

STAY AWAY FROM ADVANCED MD

Beoordeeld op 23-4-2021

TERRIBLE. Just don't even look at this software. There are several other medical record systems...

TERRIBLE. Just don't even look at this software. There are several other medical record systems out there that work better and are far less expensive. I regret I didn't change over to one of them but it would have been an incredible hassle to do so, especially when you have very limited staff and set up is so time consuming.

Pluspunten

That I'm retiring and don't have to deal with it anymore. I selected it becasue I'm visually impaired and for he most part it is easy to see. That's all i like about it. I wish I have chosen another system years ago.

Minpunten

Gouging for every add on. It could cost over $1,000 monthly with any bells and whistles added. Basic service was %730. i actually had a customner service rep hang up on me at 7PM. The have a few good people, and with the Javascript errors and other issues we've had they keep busy.. Long waits on the phone are the rule. They may take days to resolve an issue. No autosave or other means of recovering lost/ acicdentally deleted notes- and it isn't difficult to delete your work- and the customer ttraining is not that helpful. i have to design all my own templates. The sysrem, as I'm writibng this, is down for unknown reasons and of course, they're closed after 7PM central time. wE HAD lots OF PROBLEMS SCANNING IN labs, reports, etc. Every lab interface costs $40 a month. Telemed costs $130 a month. And, the gouges go on and on. i'm fed up and closing my office and they want $3,500 to download my data to disk. I'm a solo practitioner and don't have that much data to download. I'm hiring an IT guy to do it for a tiny fraction of their chartge.

Angela
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

I would not recommend this system

Beoordeeld op 9-7-2021

I have had a horrible experience and was at the point of paying for Advancedmd , hiring a biller...

I have had a horrible experience and was at the point of paying for Advancedmd , hiring a biller and paying for a seondary system.
The sales pitch does not match with the product functionality, I felt misled.

Pluspunten

I did like that we could customize the progress notes and patient forms
I like their integrated fax system

Minpunten

WE encountered problems with the RCM portion as they made numerous errors with our billing.
It takes 2-3 weeks for customer service to respond to your questions, even when entered in their ticketing system
The trainers are not users of the system and can not give functional workflow knowledge, they can only look up the issues and read from the manuals.
The billing department only enter information they do not assist with working claims , they will put the information in a worklist that the office or provider has to work.
The corporate office never responds to request to discuss your office account.

Anna
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Mostly Good

Beoordeeld op 26-7-2017

AdvancedMD has done a superb job with their support team, I really can't say enough about their...

AdvancedMD has done a superb job with their support team, I really can't say enough about their level of professionalism, expertise and willingness to go above and beyond to help with almost any situation. I've used other practice management products and AdvancedMD is by far the most user friendly.

Pluspunten

I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training.
The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too.

Minpunten

I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win!

Curtis
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Poor Customer Service Response Time After Purchase

Beoordeeld op 25-9-2020

Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing...

Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing support by the sales team. The customer service that you call to deal with software related issues is ok and tends to do a decent job, but when it comes to doing things like adding on services, providers, etc and having to deal with our "account rep" this is where the communication and follow up is not acceptable at all. An example is that today, I was told our insurance verification portal would be turned on. I scheduled training this afternoon with my entire office staff. I communicated this several times this morning, even telling them that I could cancel and reschedule the training if it wasn't going to be ready. They never even bothered to respond and when the designated training time arrived the portal still wasn't turned on, even though I was told all they had to do was "flip a switch" on the back end. This ended up causing a total waste of my entire office and back office staff's time. Very frustrating!

Pluspunten

The price was good, the functionality was acceptable.

Minpunten

The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration.

Overwogen alternatieven

Epic

Redenen om over te stappen op AdvancedMD EHR

Price and speed of set up, at the time.
Beth
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Pros and Cons for smaller clinics

Beoordeeld op 8-10-2019

Customer service was great! The system is certainly capable of handling larger institutions with...

Customer service was great! The system is certainly capable of handling larger institutions with many different offerings. The server issue was significant as it hurts business when you are in an appointment and cannot load the previous appointment.

Pluspunten

Customer service is top notch! They answer, the respond, they are kind and easy to understand.
Prescribing Rx was simple.
Reporting was easy on the eyes and purposeful. They were easy to read and functional for gathering a picture of the clinic.

Minpunten

Too bulky...if you are a small clinic, there are so many pieces of AdvancedMD that you never use and yet they cover your dashboard.
On the flip side of reporting, while they are attractive and easy to read, you have to pay for certain reporting features that are useful for daily functioning (or yearly review) in addition to what you pay monthly
COST! Because you can't necessarily remove the added features, it costs way more than a small clinic can justify paying.
Lastly, the overload on their servers caused a great deal of delay in uploading pages and moving between PM and EHR

Natalie
Totaalscore
  • Sector: Medische praktijk
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Advanced MD Review

Beoordeeld op 9-8-2019

We had a rough transition with Advanced MD but overall it has gotten a lot better and we don't have...

We had a rough transition with Advanced MD but overall it has gotten a lot better and we don't have hardly any issues with the system.

Pluspunten

There are multiple options to do things, which makes it user specific. I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users.

Minpunten

The help file can be difficult to use. On the PM side, you can hit F1 and it will pull up the help file for the screen you're in but that doesn't work for EHR and finding the correct help file can be difficult.
I haven't had a lot of luck with tier 1 customer support. I find it to be very frustrating to call and have a lot of times found the answer myself while waiting on hold. We feel very "nickle and dimed" by the company.

Overwogen alternatieven

Intergy

Redenen om voor AdvancedMD EHR te kiezen

Needed to become MACRA compliant.

Redenen om over te stappen op AdvancedMD EHR

Unknown.
Melissa
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best software yet

Beoordeeld op 9-8-2019

Generally positive, I wish the support line was available in WEST COAST time zone till 5pm or...

Generally positive, I wish the support line was available in WEST COAST time zone till 5pm or later, when questions would arise during the 1st year of implementation, and they were closed when we needed the most support.

Pluspunten

The billing is exceptional to track payments and aging report

Minpunten

the telemedicine integration and lack of customer support for the clients I had. The clients had struggles navigating the online tele video conferencing and AMD did not help the clients, thereby they couldn't help me to connect with clients and visits were delayed and transitioned in sheer frustration to phone calls which were not reimbursed by the insurance. I have since quit using the tele med option and have a new platform and all my clients are happy and I am billing insurance effectively.

Doreen
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

Very Disappointed

Beoordeeld op 13-10-2018

They will promise the moon and stars leaving you staring up at a black sky! I suggest you look...

They will promise the moon and stars leaving you staring up at a black sky! I suggest you look elsewhere!

Pluspunten

Instant eligibility checking, ability to access a patient’s medication history from insurance company with touch of a button, template customization is easy.

Minpunten

Too many different ways to do the same thing making it convoluted. Not at all user friendly or intuitive. Clunky. Hiccup after hiccup. Horrible mostly non existent tech support. Lots of errors and failed rx transmissions. Impossible to easily print a note or part of the chart! It doesn’t format to print without first creating what’s called a word merge template that coincides with each note template. Then you can create a document to print using this word merge option which pulls your note into a word doc. From there you need to edit spacing and copy and paste anything it failed to pull forward before you have a semi-professional note to print! Takes me at least an extra 20 minutes to do this! Ridiculous! Not to mention the price I was quoted and agreed to was half of what my average bill has been and they still, after 6 months have not been able to get billing set up with all my pay or sources!