Office Practicum reviews

1) OP is designed specifically for outpatient pediatrics and thus is the best pediatric EMR on the market.
2) Best Immunization algorithm and always quickly updated to reflect ACIP recommendations.
3) Have found support very responsive and continued improvements on support response as OP has grown

Challenges with integration to hospital based systems / clinically integrated networks, but I don't think this is unique to OP and is something that OP is working on.

Pediatric friendly for the most part. Doctors can learn their way around it.

Support virtually none. Put in a support request and get Emails staing this issue is closed when a call back was never received

EXCELLENT FOR PEDIATRICIANS TO UTILIZE. SUPPORT SYSTEM WORKS WELL. KEEPS US UP TO DATE ON BILLING CHANGES.
MEETING WITH BILLING DEPARTMENT HAS BEEN VERY HELPFUL

TOO EXPENSIVE !! OTHER PRACTICES WE KNOW HAVE LEFT DUE TO COST OF OP

I love that OP is for pediatric practices only, so the focus is solely on ways to help our office function better. The program is easy to use and is constantly being updated with new features.

Occasionally, updates are released too quickly or without being tested and they may contain glitches which cause temporary issues.

Extremely robust, functionality includes everything a pediatric office would ever need. Emphasis on pediatric specifics including weight based drug dosing, growth charts, and immunizations.

It is so complex that it is difficult to learn how to use all the modules, and to teach it all to staff

I like that it is user friendly and it is specifically pediatric based. The support has been good however busy at times. I love the great tips and helpfulness from our rep, from the physician listserv and the conference. I feel like the software makes it easy to keep track of what you have outstanding and to follow up on messages, labs, superbills, etc.

I do think it is hard sometimes to get the support on more involved issues. When I call for something simple (to IT but not to me) the are quick to get it fixed but when I have a long standing issue I feel like I don't hear back for awhile. That being said I can usually get help when needed.

OP has been the best product for pediatrics. It really helps to have someone in the field such as Dr. Kressley, that understands how and what is needed from the provider level to the scanner level. Our documentation has improved as well as our vaccine counts. OP is always upgrading to get the most usage out of OP. The PM side has improved over the last 2 years. They bring us to their conference, teach us new and exciting things and not to mention they feed us well.

Slowness. This is a big issue for our office on Monday's when we are trying to schedule 6 providers. It's a known glitch with 14 but I'm sure this will be resolved as well.

Customizable to your practice. Easy to train new employees. User friendly by our large office no matter their computer experience.

Printing is sometimes a hassle due to process of it sending to a webpage. Sometimes the report building isn’t as easy as it could be.

The fact it is pediatrics specific! Most EHR's don't specialize in just one specialty and when changes are needed that becomes a bit difficult. That is not the case with OP. If a new vaccine comes out OP is on it and there is no leeway time for them to get the new information uploaded into the system. Their entire focus is making the best PEDIATRIC EHR system.

It would be nice if it was written in the initial contract & price to have a trainer come onsite after years 1, 2, 5 & 10 (of implementation) to do an analysis on how the software is being utilized and ways to become more efficient.

Ease to make templates
Work flow
Support

Presently does not have an ability to automatically add a fee to overdue patient accounts.

I like the this is so great for my staff to speak with my clients. Having a streamlined product helps us get people in and out, but most of all, happy.

Nothing really, just like that it works, as always the price could be lowered, but that's always the case.

This EMR was designed by a pediatrician, and works beautifully for the way pediatricians practice. It incorporates Bright Future guidelines, is very easy to customize and allows for each practitioner to make templates for the way they practice. The company is very responsive to users, and is constantly trying to improve. Highly recommend.

Using their loaded developmental software adds additional expense
Updates sometimes not fully explained prior to release

I love that it is pediatric specific. Wonderful templates and great recommendations regarding development for the parents. Customer service is fantastic and the software is user friendly.

It's pretty expensive.There are some glitches when there are upgrades. The workflow can be a bit cumbersome.

I respect that OP recognizes that the product is not a done deal upon delivery! The fact that OP is still in the mode of changing is both wonderful and at times frustrating. The fact that OP changes really is far more to our advantage than it is a problem. Allowing for physician/office feedback about their product and working to make the product better while combining all of the changing landscape of medical care is one the greatest advantages! Being pediatric-based is also awesome.

I would say that a faster turnaround to updates would be nice. The beta testing is needed so that all providers aren't having the same issue, but once the product is ready to roll out, it would be nice if it could be done to everyone at once instead of needing to get on a list.

I love that it is entirely built for the pediatric practice, which translates into fewer screens needing to be accessed before getting to a screen that is applicable to our population.

The internal messaging feature is weak but will soon be phased out from what I've been hearing when I inquire. Support hold times can be long but the people are always very helpful once you reach them.

Pediatric focus. Has logic with how the pieces fit. Has a great deal of depth and ability. Many different ways to learn the new information. Must be willing to stretch one's abilities, think through where a path will take you, think in new ways.

The need to figure out how to make it work. It would be nice to have all the different trainers' tricks to make it better rather than just those of the person you were assigned.

Unlike most medical EHR and billing software programs, Office Practicum is pediatric specific. It was designed by a pediatrician, and is solely 100% for pediatrics. The result is superior (and always appropriate) templates, great, beautiful growth charting, bright futures handouts build-in and developmental recommendations for specific patient visits. These plus many other characteristics that are so much more robust and appropriate for pediatricians. From sports physicals to vaccines for children, this software has it all, and it is all for pediatrics. Their customer service is superb, and the software itself is user-friendly.

The cost, pure and simple. But you get what you pay for, and this product is worth it!

Software designed to meet my needs as a pediatrician and the commitment OP has to adapt its product to the changing demands of health care
The leadership at OP are top notch individuals

Most frustrations results from times when OP is down

This system has been very user friendly and easy for someone who is not a computer person to use.

I like the ease of looking up the immunizations for our patients and the information on the needed vaccines and the required spacing.

It works for the entire staff--including doctors. It supplies all of our needs. It is easy to train new people to use.

There are several places where there could be less mouse clicks (which is time consuming)

op is very functional, and user friendly, the vendor does need a bit of improvement on customer service with its wait time.

some glitches but they respond in a timely fashion

It's pediatric-specific, so it is built with the functionality that pediatricians need every day. The vaccine logic is terrific. It's so easy to make your own templates and write phrases that can be inserted into notes. The special growth charts (preemie, Down syndrome) are helpful to pediatricians. They actively seek out suggestions from users and use them for improvements. It communicates with our labs and state vaccine registries.

The PM side is weaker than the EMR side, but it has improved and continues to improve. I would like to incorporate color and underline in what prints out (it can already do bold).