CAKE POS reviews

For a non-tech user, it is a cakewalk for it is easy to install. No high-end tech-knowledge is required.

One thing that I would like to highlight is its customer service which sometimes seems missing.

Employees have stated that the system is user friendly.

However if you do have any issues customer support is a nightmare !

Customer service is the absolute worst !
I’ve been trying to change ownership for over a week and still haven’t succeeded.

I’m Able to see and print all reports .

I like everything about cake. Would recommend to others!

The back end reports
The people we call if we have an issue

Increased cost per credit transaction. We used to pay a % and now we pay a fee and %

intuitive interface, easy setup, integrated card payments

online ordering setup was not ideal, that's really all, everything else has been great

Easy to use interface, quality equipment, software has come a long way since I starting using in 2015

3rd party integrations (Grubhub, Doordash, scheduling/timeclocking, Rippling) Would like to add pictures, better table layout formatting

The 24 hour customer service. Your representatives like [sensitive content hidden]
, go the extra mile to help with any problems that occur. This gives me peace of mind and helps me deal with other issues.

Things seem to change in the menu when I have not changed them.

Easy To Learn And Very User Friendly. Customer Service Is Excellent

No SIM Card Availability For "On The Go" or Mobile Businesses.
Also Not Compatible With Most HotSpots Due To Ethernet Requirements.

The system is pretty intuitive and user friendly.

Credit card processing fees seem a little high compared to other options.

Ease of use, ease of configuration, affordable

Back office / admin settings get a bit complicated and some are configured on POS and some through Admin Portal - I wish they were all in the same place!

Helpful and polite staff, always there to answer questions.

Setting up the orders pad and credit card payment system.

Cake help me manage my food cost. I check it weekly.

Nothing, if you want me to write something bad I could

I like that it is easy to use! The staff understand how to use it as well. The IT are always ready to help!

The only thing I wish Cake had, is a feature to help us with calculating our food cost numbers through the POS system.

Options & Functunality make this POS a nice engine for our restaraunt.

I think because of the many options and functions, it is difficult to just "dive in"

Easy to install and use and customer service is amazing

It takes a minute to get used to but when you do it's very easy to use

Reports for the week and day. I use them daily.

Programming it and it was full of effect on all of us.

Its useful that this POS offers 3 party features to install, to bad you gotta pay of them.
Reports are easy to understand, what comes in and what your taxes are.
Easy point of sale to use for your staff.

Alright after 2+ years of using Cake here it is for you guys.

1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues.

Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix.

Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load.

As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING.
Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you.

Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting.

Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115.

Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte

We purchased our Cake system two years ago after looking at many different systems for our diner after making the decision to update our entire process. The Cake system had everything that we wanted. Over the past two years we've had some issues with our system that very easily have been corrected and some that took a little time to fix. We are just too busy for me to spend countless hours trying to work out an issue and receive minimal or no satisfaction. Out of all the customer service companies we have ever done business with over the last 25 years, the best has been Cake. Hands down. No exception. The technicians are beyond wonderful. Every single technician has stayed with me until the issue at hand has been resolved and has worked with me to fully understand. We have just been updated to the newest software version of Cake and while doing my first online audit of employee timecards I found that I didn't understand how to make a certain correction. The guys at Cake walked me through it late on a Sunday evening and I was able to submit my completed, accurate payroll in time. And I LOVE the new remote access update. It's so easy and helps me keep payroll in line. The only thing I can say is thank you so much for realizing the importance of great customer service! Don't change a thing.

I wish the ipad minis that we use for mobile table service were a little more efficient and didn't drop the Cake network connection so easily. My staff has trouble always understanding how to reconnect or update as needed and I have to jump in and try to fix whatever they've done.

Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress.

The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help.