SiteLink Web Edition reviews

The software is pretty robust and has a lot of really good really strong functionalities, both in terms of moving in tenants and running various reports, and inter connectivity with other adjacent software programs.

The absolute worst thing about Storable/Sitleink is their customer communications when it comes to coming up the learning curve as a new user addressing questions and resolving issues. Be prepared to spend a lot of time listened to their elevator music because if your experience is like mine you're going to spend a lot of time on hold. The organization is incredibly siloed - so most times the first person you speak to when you call tech support will not be able to address your problem, and will have to forward you and and you'll need to tell the whole situation again and again. I really dread calling tech support because i know that many times (not all times - but most) it is going to consume too much time. So i've turned to sending emails to tech support, and that's fine but you need to manage your expectations, for you may wait days and days and maybe more for turn around. I am user of multiple Storable solutions - Sitelink, merchant services, StorEdge, Sparefoot.... which makes this whole lack of good communications much worse. To be clear, their are good people in tech support once you manage to wade through and find them, i have had good assistance over time. However no one in tech support has a direct line (the sales people however all have direct lines!! if you get my drift) so you're never able to develop a relationship with anyone as a goto person to help address issues.

SiteLink is easy to use and easy to teach. It just "makes sense". I came in not knowing much about the storage industry - our company uses SiteLink and it was easy to navigate and teach myself how to add items needed and help my customers. Their customer service is wonderful!

Some items are not backed up - as I found out the hard way. During an update, I lost all my ID photos that were inserted.

The map of my storage unit facility is great; it is easy to use, it keeps me organized, and tracks payments.

Nothing really, I am still learning the program.

SiteLink has grown with my business from a stand-alone in 2000 to the Web Edition with the Hub today. I like checking in using my phone or laptop at home and being able to take care of simple issues without coming to the office for a customer.

Updates happen a lot, and that is a good thing. But when the changes are to the way something is done, it is hard to find out how to use the new changes. I have often called because I don't have the time to research and find the direction for the recent changes. If a link to a how-to video, or this is what we just did, came in an email after every update, it would be amazing.
The other thing I do not like is the Invoices. They look like they were quickly made by someone who just doesn't care.

I like the ease of use that the software offers. The learning curve is very small. The online training videos are great, support is excellent when they are able to help with your issue. Everything is in a place that seems to make sense. The flow from step-to-step is there. Fast process to rent, move-out, take payments, etc.

My biggest dislike about SiteLink web edition is the fact that if you run multiple locations as I do, then you have to log off of one location and then login to the other location for everything you need to do. You cannot have multiple locations open on one computer at the same time. There is also a huge issue with using DoorKing software and gate controllers with SiteLink when you are running multiple facilities. The online version of SiteLink, MyHub is getting better, but is FAR behind the competition in terms of functionality. It lacks so many features that are absolutely imperative to run daily operations that it forces you to use the Web Edition and spend wasted time switching from one location to the other, even when they are all under the same corporate code. If MyHub had the functionality of Web Edition I would be a SiteLink user for life, but it doesn't and as far as I can see, updates are slow going with no information given to users on what is coming, when it is coming, or any real insights. The repeated answer I have been given is "we are working on that", or "it is a known issue", yet no details on a fix. This leaves me constantly frustrated and currently looking for a better PMS that will do what I need, is cloud based, and will work with my Kiosk, website for online rentals and gate controllers. If I find something that fits those needs, I will leave SiteLink without second guessing my choice. I feel like I have wasted valuable time waiting for updates.

Functional for self storage , key features are there for the storage industry

Customer service is horrible, the worst I have ever experienced in my 20+ years of owning businesses. This week, we were forced to move to their merchant services platform and we have had issue after issue. We cannot process some credit cards, we cannot refund amounts due to our customers, it is a nightmare. I would have hoped the functionality would improve but it just gets worse as sitelink continues to buy more companies and adds on more features for them to make more money. Meanwhile, their customers all suffer.

Reliability
Accuracy
Easy interaction with all features increasing end user productivity
Excellent and timely support when setting up new sites
Outstanding Reporting on all Areas
Customer Service of Excellence
Competive Pricing

We use for many-many years and all of the improvements which were needed at the very early stages have been implemented accordingly.

The credit card process I like the most cause I have the time I needed to do other stuff, with out a maintenance man on the 1st it was awful.

Give a credit when customer has zero balance, or maybe I don't know how.

For our company this is the first and only software we used, transforming from a manual ledger system that we used for years. We finally digitized our services about 4 years ago and let me tell you, our office lives have been so much easier!! Every dept is more in tune to what's going on at the facility without physically being there. I love that you can log on anywhere you have the software installed. From reservations, move in and outs, collections and rent recieving, our office runs very efficiently.

For us, the updates are pretty excessive, we were forced to upgrade our equipment to meet the demands if the software. The learning curve can be difficult, mostly because we never used and computers in the past, so it literally took us 400 months to set up and run smoothly since none of it info was easily integrated from another database, but it was game changer for us, nonetheless.