TimeTap reviews

We give it a perfect 10 out of 10 for it's exceptional customization options and effective strategies that help us simplify our work, connect with our customers, and handle payments smoothly. It is a one-stop online that offers everything from payment processing to follow-up services.

If your organization needs multiple features, the cost of different pricing plans offered by Timetap can become expensive.

I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

It takes a little bit to navigate around and figure out how to use everything.

Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us.

Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests.

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

Ease of setup + ease of use for customers

It is not always clear which features are limited to higher end packages

After gaining a clear grasp of your business requirements, you have the flexibility to tailor them to align perfectly with your objectives.

Not able to make some customization for your business needs.

That facilitates managing meetings, staff, and schedules for companies. TimeTap is a great option for companies of all kinds because it has a variety of features intended to simplify the booking process.

Businesses have access to comprehensive reports on meeting scheduling, staff efficiency, and other topics, giving them useful information about how their operations are doing and areas where they can improve.

I like that once a patient schedules, they get reminders sent to them automatically.

Patients trying to schedule on a mobile phone have a difficult time. I get many complaints from patients that they can't reschedule or see everything they need to see on a mobile phone. It is because TimeTap needs to create a more mobile friendly version of the scheduler or create an app for patients/clients to use.

I have the option to do what I want using this platform. I love how easy I can set up multiple locations, input services, accept payments.

When using the mobile app, everytime I close the screen, can even come back one second later and I'll have to sign back in. The bank doesn't even close out that fast, lol. But I still love it.

Very intuitive and great customer service. There is not any feature of the platform I was not able to customize except a place where the time zones displayed. When I asked about it, they added it to be updated in the next release!

The communication / email tool was more difficult to manage than I would have liked. Everything else in the tool is so intuitive and easy to navigate I felt like the email tool took too much time to customize and enable/disable.

TimeTap is very easy to use and provides organizational ways to calendar!

The only thing I would say is that I would love it if I could download a desktop app to my Macbook, but other than that it really is super helpful!

Simple and easy to use for clients and our staff. Great flexibility for changing schedules. Calendar sync process is smooth.

A more noticeable place to have clients upload documents when making appointments. The ability for clients to upload documents without having to book an appointment.

I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues.

On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Nothing that I can think of!

Ability to customize services and classes is a tremendous asset to this software. The best part is the support.

Too many clicks and difficult to navigate on a mobile device is at the top of my cons. Check out should be quicker. Tracking packages is also too complicated and too many clicks.

the company which work for purchased timetap to easily recontact our study participants which we kept losing. what i like about the app is the easy use for both myself as an operator and for the end client, the customer support are very quick to respond to questions and is friendly as well.

to be honest i haven't encountered major problems while using this app except one time where i got a notification sms for a client booking but i couldn't see it in the screen. i have contacted the customer service and they were very quick to act and solve the issue.

I love the accessibility and the ability to see your whole schedule in front of you. The fact that it is available anywhere is amazing!

Hard to understand at first but once I was able to get the hang of it, it became second nature. Probably a lot harder for newer users.

I like templates and consistency as a result of using app

Reporting is not great. Or able to slice and dice as much as I would like. End up having to do a lot more work in excel after.
Do not like that I cannot pre assign clients to coaches. Means we have to manage part of process out of system

I love that I can customize just about anything and run reports!

I wish I could allow multiple appointment bookings AND staff confirmation abilities