Totaalscore
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61 reviews
- Sector: Verpakkingen en verpakkingsmaterialen
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Logistics Manager
Beoordeeld op 24-6-2019
used to never go down... something has changed
used to never go down... something has changed
Pluspunten
convenience... I don't have to make apt.
Minpunten
It has been "down" a lot lately.
very hard to make apt. when can't get into software
Antwoord van Alpega
Hi Pam,
Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
- Sector: Voedselproductie
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Roquette-1st in the U.S. to use Transwide
Beoordeeld op 28-6-2019
We use just the Call-Off product now, but looking at the TMS product also.
Excellent Support in the...
We use just the Call-Off product now, but looking at the TMS product also.
Excellent Support in the U.S.
Pluspunten
ease of use for shippers and carriers
information organized in a logical format
great visibility
filter function helps manage shipments
Minpunten
system goes down and that creates major issues, all visibility is lost, don't know what tenders went through and what didn't.
Every day there are Error messages meaning a problem with someone's call-off, I receive all errors (Roquette sites all over the world). Would be great if we could see only U.S. call-off errors.
Antwoord van Alpega
Hi Dave,
Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
Our support team will reach out directly regarding the email notifications.
We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Review Software
Beoordeeld op 25-6-2019
Controlling daily trucks is greatly organized, just needs to be updated.
Controlling daily trucks is greatly organized, just needs to be updated.
Pluspunten
Organized, informational, Changeable, Very User friendly.
Minpunten
Slow, Too many steps, Have to click too many pages to get what information is needed.
Needs to have quick access to Daily Schedule upon logging in.
Needs to be faster at loading up pages.
It would be nice to have an App on phones for easy logging on delivery times and or changes.
Antwoord van Alpega
Hi Peter, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.
You are able to set Current Schedules as your homepage. I will contact you directly to explain.
- Sector: Logistiek en toeleveringsketen
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Alpega (Transwide)
Beoordeeld op 25-6-2019
Alpega(Transwide) has given me a good experience. It is user friendly and allows my company to...
Alpega(Transwide) has given me a good experience. It is user friendly and allows my company to conduct business in the manner it needs to, to best serve our customers. The customer service team in Pittsburgh is always willing to help, and make it a priority to help find ways to make the system work more for our needs. CSR is always on top of finding solutions, and if she doesn't know the answer she makes sure to search one and get back to us.
Pluspunten
This software makes it easier for my department to conduct business. It gives a line of communication between our customer service department and truckers in order to ensure the customer is getting their shipments. It is eye appealing and user friendly.
Minpunten
The notifications are sometimes delayed, on when they are going to have outages.
Antwoord van Alpega
Hi Aimie, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear our support team has been helpful.
We are currently working on improving our communications around system access.
- Sector: Consumentengoederen
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent Communication Tool
Beoordeeld op 15-7-2016
We were the first U.S. company to start using Transwide. We utilize the tendering product to get...
We were the first U.S. company to start using Transwide. We utilize the tendering product to get our orders to truckload carriers. It saves us a lot of time and errors in the tendering process. Our carriers like it a lot with the 24/7/365 system availability.
Pluspunten
Simplicity of use and clear organized transport order information for the users.
Login is fast, easy to add users, TW Support is very reactive and helpful for both Shipper and Carriers. Don't have to keep changing password like a lot of systems.
System updates are always done on weekends.
Minpunten
Screen changes are a bit slow (about 15-30 seconds per screen).
Scheduled down time is always planned for best time in Europe so is always during U.S. business hours.
Antwoord van Alpega
Thanks for the great review and feedback. WE appreciate our lengthy relationship with Roquette. You never forget your "first" ;-)
- Sector: Milieudiensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
DLF Asset management solution
Beoordeeld op 1-7-2019
We choose a solution that offered more than we needed, and therefore we had to abandon it.
We choose a solution that offered more than we needed, and therefore we had to abandon it.
Pluspunten
Very comprehensive solution, offered dock scheduling and inter-company organization on an advanced level
Minpunten
Difficult to navigate and tailor to needs of particular business
Antwoord van Alpega
Hi Steyn,
Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.
- Sector: Consumentengoederen
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Transwide Feedback
Beoordeeld op 27-6-2016
Transwide allows us to manage our business versus our carriers managing our business for us. ...
Transwide allows us to manage our business versus our carriers managing our business for us. Demurrage costs have been slashed by 75%.
Pluspunten
Click of a few icons and loading schedules are there and we know what is facing us for the next few hours - until it changes of course based on drivers or customer requirements.
Minpunten
Logs you out after x number of minutes of inactivity.
Antwoord van Alpega
Thanks Delores. We value your years of usage and your recent feedback.Transwide allows for 40 minutes of inactivity before logging out inactive users. Like most cloud solutions today, we have to trade-off how long we can allow our 80,000+ users to remain on the tool without activity vs. performance speed for those who are actively using the applications.
- Sector: Magazijnen/opslag
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
transwide
Beoordeeld op 8-7-2019
It is easier to use than Schneider National site.
It is easier to use than Schneider National site.
Pluspunten
I can use the reference number to sort my screen by.
Minpunten
I don't like if I want to use the data option, I have to put in everything every time even though I only have one report. I do not like it times out. (not always 40 in between usage) It is SLOW!!
Antwoord van Alpega
Hi Susan,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and that you find the tool easy to use.
Our support team will reach out to ensure the best use of the reporting function.
For your safety, there is a standard requirement that requires you to log in again after being inactive.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 8.0 /10
Alpega - Review
Beoordeeld op 24-6-2019
Transwide allows us to communicate with one of our top customers. It plays a significant part on...
Transwide allows us to communicate with one of our top customers. It plays a significant part on our on-time communication and allows us to track loads that were accepted or cancelled.
Pluspunten
This software is very user friendly. The amount of training needed to navigate is minimum. Everything is very straight through and I like the idea of having different communications tools with all parties involved.
Minpunten
The amount of notification emails. Alpega sends too many notifications in regards to one single load/event.
Antwoord van Alpega
Hi Edgardo,
Thank you for the kind review. Regarding the email notifications, these preference are easy to set up per user. We'd be happy to show you how to pick and choose which notifications you would like to receive under My Notifications in Transwide. I will call you directly, but you can always contact us for help via live chat, emailing [email protected] or dialing 877-778-9433.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
transwide
Beoordeeld op 1-7-2019
I love the software, my most favorite online booking system
I love the software, my most favorite online booking system
Pluspunten
ease of use, ease to learn. I like that the process is simple
Minpunten
i dont like the difficulty making search criterias.
Antwoord van Alpega
Hi Matthew, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
Once you create search criteria, you are able to save that search for later use. If you have questions about this, please contact our support team, [email protected] 877-778-9433.
- Sector: Mijnbouw en metalen
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Value of Transwide
Beoordeeld op 25-6-2019
Reduced demurrage costs
Reduced demurrage costs
Pluspunten
Like the capabilities and ease of tracking shipments
Minpunten
Could be a little friendlier for the set up stage for schedule, customer service e-mail response could be timelier, recently there has been more unplanned downtime periods
Antwoord van Alpega
Hi Deborah,
Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.
We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Transwide
Beoordeeld op 1-7-2019
Pluspunten
Easy to use program. Gives insight on number of loads for the days ahead that have not yet been communicated to the carrier.
Minpunten
Shippers are unable to load the trucks in the amount of time the timeslots allow. The drivers back up before getting checked in. Once the slot has passed the number is no longer good.
Also, the products are not specific where the user books the timeslot.
Antwoord van Alpega
Hi Jennifer, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Decent software
Beoordeeld op 24-6-2019
Transwide makes is easy to manage appointments to ensure that our drivers aren't being held up when...
Transwide makes is easy to manage appointments to ensure that our drivers aren't being held up when going to load or deliver.
Pluspunten
It is fairly user friendly, and adding new users is easy. In addition, the support team is very helpful whenever assistance is needed with setting new users up or resolving general issues. Ease of use is the biggest pro of Transwide.
Minpunten
The system goes down quite frequently, at least once every other week. This is very inconvenient as transportation is a 24/7 industry, and appointments can fill up fast. Another downside to Transwide is that the TW slot facilities are not uniform in terms of what information is required when setting up an appointment.
Antwoord van Alpega
Hi Kellee,
Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
- Sector: Vervoer/over de weg/per spoor
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Transwide Review from AN/BR/MY
Beoordeeld op 27-6-2016
Good tool for scheduling loads. Reporting leaves a lot to be desired. System is slow. I am not...
Good tool for scheduling loads. Reporting leaves a lot to be desired. System is slow. I am not privy to costs.
Pluspunten
Ability to schedule loads.
Minpunten
It's slow.
Antwoord van Alpega
Thanks for your feedback Debbie. Since the Transwide solutions are all run in the "cloud", system speeds are subject to local bandwidth issues. Your site is the only one of 15 within your company that experiences speed issues. Also, Carmeuse should be implementing advance Reporting options from Transwide within the next few weeks that should provide you the reporting you are looking for
- Sector: Consumentengoederen
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Has made us more efficient
Beoordeeld op 24-6-2016
I have had an overall great experience with Transwide. It has helped us to become more efficient...
I have had an overall great experience with Transwide. It has helped us to become more efficient with tendering loads to the carriers and has helped out a lot with detention costs.
Pluspunten
The carriers being able to get their loads almost instantly.
Minpunten
Sometimes when navigating through the system it can be a little slow.
Antwoord van Alpega
Thanks Tara. As a Transwide customer since 2008, we truly value your long-term relationship with us, and your positive feedback.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Transwide
Beoordeeld op 1-7-2019
negative at this point, too much downtime, takes too long to use.
negative at this point, too much downtime, takes too long to use.
Pluspunten
The organization could be nice if it was more user friendly and much more reliable.
Minpunten
The system is always down and always runs slow. Constant down time when we need to use it to stay up to date.
Antwoord van Alpega
Hi Jake,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.
Our support team will reach out directly to help you save steps, and ensure the best use of Transwide.
We acknowledge the inconvenience of our recent downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best software for Scheduling appointments
Beoordeeld op 7-7-2022
Pluspunten
- Easy to make account
- Helps you to schedule the dock appointments
- Best customer service available
- Recommended by the customers, Shippers and receivers
Minpunten
- No cons available or found for this application.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 0.0 /10
Consumes to much time.
Beoordeeld op 1-7-2019
We only use because of customer requirement.
We only use because of customer requirement.
Pluspunten
To be honest, none. The downtime is unbelievable.
Minpunten
It is non functional most of the time. Puts another activity between shipper and customer that we do not have time to implement.
Antwoord van Alpega
Hi Russell,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback.
Our support team will reach out directly to help you save steps, and ensure the best use of Transwide.
We acknowledge the inconvenience of our recent downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.
- Sector: Vertalingen en lokalisatie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
User friendly
Beoordeeld op 24-6-2019
Pluspunten
I like the way that you can organize your search and once you go into detail, you get all the details that you need.
Minpunten
Not really ran into any cons with this program
Antwoord van Alpega
Hi Mike, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
- Sector: Directiekantoor
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Receiving Department
Beoordeeld op 8-7-2019
My overall experience with Transwide is a fairly good experience. It is very helpful with what I...
My overall experience with Transwide is a fairly good experience. It is very helpful with what I need to make my work easier.
Pluspunten
I like most about Transwide is setting up appointments when needed and checking for other in coming appointments.
Minpunten
What I like least about Transwide is the system is down quite frequently.
Antwoord van Alpega
Hi Marissa,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
- Sector: Detailhandel
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
using transwide
Beoordeeld op 24-6-2019
Pluspunten
you can check slots to get accurate time of when trucks are coming in for us to off load material
Minpunten
sometimes it glitches or goes down making it hard to see booked spots
Antwoord van Alpega
Hi MaShayla, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
Should you need assistance, please contact our support team at 877-778-9433, [email protected], or via live chat.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
User review
Beoordeeld op 8-7-2019
Pluspunten
Its easy to navigate and easy to learn.
Minpunten
Changing load times can be several steps
Antwoord van Alpega
Hi Liza,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Transwide
Beoordeeld op 1-7-2019
Overall the TMS is much better that others I use for other clients.
Overall the TMS is much better that others I use for other clients.
Pluspunten
The easy of updating and changing dates and line items
Minpunten
Wish it was faster and more easy to change between shipments
Antwoord van Alpega
Hi Erik, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear we provide a better experience than other systems you use.
- Sector: Vervoer/over de weg/per spoor
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Transwide Review
Beoordeeld op 24-6-2019
overall experience is great! No issues with the site..
overall experience is great! No issues with the site..
Pluspunten
The ease of use / user interface is easy to maneuver around the site.
Minpunten
I don't utilize all aspects about this software so I don't have much input to say. All I do is schedule appointments.
Antwoord van Alpega
Thank you, Joshua for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback.
- Sector: Machinebouw
- Bedrijfsgrootte: 10.000+ werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 1.0 /10
Transwide is down!
Beoordeeld op 1-7-2019
Emails that inform the site is down with promises of updates within an hour that are many hours...
Emails that inform the site is down with promises of updates within an hour that are many hours later. No indication of when the site is going down, just an apology email.
Pluspunten
Visibility into all of our facilities that use this for scheduling.
Minpunten
The lack of reliability and the fact that the majority of our carriers do not get the emails about the site being down. When the site is down (lately it has been weekly occurrences) none of our freight can be booked to unload, so our supply chain halts. Unacceptable.
Antwoord van Alpega
Hi Brian,Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback around increased visibility.
We are currently working on improving our communications around system access.
