TenFold reviews

Ability to schedule follow-ups while dispositioning the call improves efficiency!

Having used other programs for calls, Tenfold stands above with little to no degradation of call quality.

Data integration between Salesforce and Tenfold creates a seamless workflow.

Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!

It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.*

Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process.

I like the simplicity of it and easy to use and navigate. Makes it quick to log notes and put information in.

The one thing is hard for me is that sometimes the buttons don't work and it makes it difficult to log your calls.

The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time.

The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again.

The ability for the entire sales floor to streamline their calls day to day makes the entire process incredibly easy. Coming from a company that did not have this product to here is like night and day.

Occasionally Tenfold will be delayed or stop altogether. Easy fix of manually logging out and back in.

Saves time by at least 20%
Auto logs calls and notes
Logged calls can be custom on SFDC (Lead, contact, opp, acct)
Good metrics and data from previous activities.

I think they can focus on new Sales Enablement tools but the call tools that I currently use are great!

I can record details of my phone conversation which are then saved to my Salesforce on that customer's account. It is very easy to use and helps me keep track of everything going on with each customer.

Tenfold shows all of the contacts associated with every incoming and outgoing call. Sometimes I accidentally select the wrong contact, and there is no back button for me to go back and select a different contact.

Tenfold allows me to focus on my productivity and be confident that my follow up will be scheduled properly

There is occasional downtime, but very little. When there is downtime, it is difficult to tell if data will be entered later

Great app! Keeps me organized and working as efficiently as possible. Can't imagine going back to using a spreadsheet as CRM.

If a contact has two email addresses, it can be difficult to determine to which your saving call logs.

I think the main features we like about the product are the ease of dialling through direct click through to the ability to accurately add call notes to Sugar CRM without the need to go directly in to the record. This is really useful when we are doing a "power hour"

-Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email."

-I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app.

-I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether.

-Easy user-interface is very important to me

-I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.

-Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue.

-I like that this integrates with Salesforce. Although I'm not sure what information it shares and how it works. Because of that I haven't been using this feature.

-Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing. The app just won't allow me to disconnect or hang up the call. This doesn't happen all the time. And it only seems to happen with disconnected phone numbers. But it still annoys me.

The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician.

The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement.

The software performed as expected. The popups worked most of the time and performance was never laggy.

There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.

It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

I love that the application integrates with Sales Force. The ability to save notes to Sales Force through Tenfold is amazing. It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency. Cuts down on the time to manually dial phone numbers.

Possibly the ability to send email templates through the software would be great. Adding attachment ability to send white papers and e-books, links etc.

The click-to-dial is best feature to increase productivity. I also appreciate the reliability in the internal tracking. I am able to generate reports of data to track efficiencies which allows me to be strategic in my time management. This software is extremely user friendly and I would highly recommend to others who are evaluating phone CRM software.

There have been very few occasions when the accuracy is off on inbound calls but it has been rare and isolated events.

Tenfold helps keep me organized and with the use of Salesforce, I can effectively reach out to all of my clients. I love that I can take notes during and after my calls and can easily reference those during follow up conversations. This tool is a huge asset and something I use daily.

Occasional product/tech glitches make it hard to complete daily tasks or stay organized. I find that I use this so much I truly rely on it functioning properly.

Easy to set up, and the smoothest integration I've ever seen. Minimal training is required for the intuitive user interface. The only way to enter Salesforce calls without it feeling like a chore. It takes no extra time to track Salesforce calls with Tenfold. This is useful for ensuring that Salesforce is used as a tool rather than a chore. Tenfold is also used by the sales department to display live call analytics on a TV scoreboard. We now have more information and better follow-up for all of our customers.

Occasionally, you'll hear a ghost call. If your phone system's connection is lost, you won't be able to recover your data. Occasionally, fewer than once a month, there are issues with the call timer. To get everything to operate properly, I had to change several phone system settings.

It was so lightweight. Didnt slow CRM. Everything you need from a click dialer, without the headache

Nothing really. I have seen programs that have a voicemail drop function which would be a great addition.

I no longer have the good memory I once had, being able to see my last notes as a receive a call allows me to have a more personalized relationship with my customers.

It doesn't always count the right time for calls. Being in sales where you have a metric to follow on calls is important to have this feature accurate.

CTD seems to always work.
Great integration with Salesforce, it's really useful being able to type call notes straight into tenfold without having to edit anything in salesforce.

Sometimes struggles to properly sync to SFDC and show proper call times but that's very rare and not a big problem.

Click to dial, inline note taking and live call count make day to day telesales easier to carry out, as well as more effective.

Integration with Salesforce is not perfect, and in addition to this, not all features are available outside of the US.

As an owner it's important for me to identify bottle necks and create solutions which are measurable. With tenfold incorporated with our phone system and sales force reports and results have improved significantly. We have improved our bottom line significantly with the use of tenfold. It's always great when a customer states "How do you know so much about me and my account" . If only they knew it was all because of tenfold.

Early on in using tenfold it crashed a few times for us and did not function in the way it should. Aside from that we are happy with tenfold and continue to use it.

What makes this product so great is how easy it was to get it downloaded to a new machine, logged in and picking up right where you left off. They make it very simple to leave notes and log calls so you can pick up exactly where you before no matter if it was hours ago or months.

I would like to see added would be a feature that would allow to you minimize it and move the tab around the screen. This will allow me to place it in different places so I can see all of my other information on that screen without having to scroll.

There has been many different benefits that have come along when using this program. We have been able to improve our dial time with click to dial, and also mostly improved our connection rate with local presence.

The program does stop working from time to time, but that is few and far between. And when we do have an issue we have been able to have great communication with tenfold, and are able to get the bugs worked out very quickly.

Increased our call volume by 37% which leads to more sales. This application also allows me to identify the work each employee is putting in daily and ensure they aren't making personal calls on company time.

Can't think of anything. Customer service is quick to make any fixes. Very rarely does it go down at all.