AdvancedMD Billing Services reviews

Being able to process payments in various Windows and the ease to search for an account in almist every tab

The reporting is not very user friendly and is not very easy to create a report to get what you want

AMD is a top tier platform that has every feature needed to run a successful practice. It is very flexible which allows you to work across ever specialty in every type of setting.

The learning curve is tough. You need to work with people who know the software.

Ins verification feature is quick and easy. On line chat feature is helpful, and all vendors have that feature.

Cost. Add on costs for every thing. No billing support help. They charge for that. The initial set up for master carriers had errors and they wanted to charge me to fix that. AMD wants to DOUBLE our monthly cost for adding 1 single provider that will add only 10% more revenue for us. Thus, we can not afford to add more staff PRN! Implementation was long & painful and not thorough.

Most of it makes sense in a synopsis = I have not been a computer user overall and to actually begin with this system on a daily basis was a definite concern to me ,sleepless nights, that kind of thing. However, there was nothing to be concerned with. Its too easy!

Little to least like because it is well thought out. The questions can easily be answered by the tech support or our billing service. They interface with us and I can go directly to them if I get confused on any new topics. I have had difficulty with tech support realizing I am a contact person for our office, they seem to not have that on file although I have had our billing service address listing me numerous times and if any complaint - the tech support level one tries hard to address questions but it did take me far too many times w/level one techs to finally send me to have a repeated issue resolved by a higher tech dept. in your system.

One stop solution helped us tremendously to improve our work flow. Reporting is phenomenal - You can do whatever you wanted to to build your customized reports. Easy to learn and easy to implement.

Add on modules shouldn't cost separate. You should have one module which should have A-Z features.

The reports are great and the option to export is life-saving. Running patient payments is a breeze.

There are too many different screens to go to for information and the notes aren't separated by DOS.

The system is pretty straight forward and easy to use. The basic billing features (submitting claims, posting payments) are easy to do. The collections module is helpful and the authorization tracking is pretty nice.

We find that they do not have upgrades very often and do not take customer comments and suggestions into consideration very often. For being a web based system it is not the easiest to set up due to Active X controls and certain browser setting requirements. Reporting is lacking, even in basic data, unless you purchase their pricey reporting module.

I like how user-friendly the system is. Our clients are able to use the software with greatest of ease. I do enjoy the updates that are made frequently to add features that clients, such as myself, have suggested to AdvancedMD.

AdvancedMD has a decent reporting module, but can have an even more robust mechanism for additional fees. This is frustrating since the fee is a monthly fee per billable provider. So, for reporting that may not be day-to-day, the cost over shadows the benefits by a long shot.

AMD is very easy to use, customer service is top notch. I always try to move new clients over to Advanced MD.

At times, getting EDI agreements approved can be a little cumbersome, in dealing with this dept.

Claim Center, allows us to review charges before they are sent to Insurance company as well as scrub the claims to make sure they are clean.

Excellent customer service.

We need the ability to do automated write offs in system.

The Claims Center is an awesome feature. Scrubbing for various errors before claims are sent out. Also, easily determining if a claims batch failed during transmission.

I have no dislikes with this software. Perhaps there are some things which could be simplified; however no product is 100% perfect and AdvancedMD is constantly doing updates with improvements.

The tutorial software is educational and helpful.

No specific features for Podiatry Practice -

You either have a great scheduling tool, or a great billing tool. Advanced MD has easy scheduling, and great billing tools. The reporting tool is great too.

I would like the ability to block or unblock, or schedule over a block to be managed so not just anyone can override.

my biller likes the program and some of its features , as a provider, we have not had any problems with billing relay to our EMR program

integrating w/ my EMR ; it took us some time to synch the 2 programs . Reports were difficult at first until customer service walked our biller through the procedure .

payment section & Eligibility

reports

Pro's was it was easy to understand but way to simple a cheap for anything that my providers were actually looking for.

No customization on the reports. I worked with Mercury Medical and got the best over and went to the worst with this program. Everything was sorry we can't do that or that's not available. Especially with anesthesia billing.

I liked that you could evenly distribute money over multiple dates of service

toooooo many clicks...too much keyboard to mouse movements...