--- description: Gedetailleerde beoordelingen over Cherwell Service Management: functies, prijzen, gebruiksgemak en scores. Met een duidelijk overzicht van de plus- en minpunten. Vergelijk Cherwell Service Management met soortgelijke producten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Cherwell Service Management reviews, prijzen en scores | GetApp Nederland 2026 --- Breadcrumb: [Startpagina](/) > [ITSM-software](/directory/292/it-service-management-itsm/software) > [Cherwell Service Management](/software/104591/cherwell-service-managemt) # Cherwell Service Management Canonical: https://www.getapp.nl/software/104591/cherwell-service-managemt Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.getapp.nl/software/104591/cherwell-service-managemt?page=2) > Cherwell Service Management is een webgebaseerd systeem voor IT-servicebeheer met codevrije architectuur, ITIL-geverifieerde processen, SIAM- en MSI-functionaliteit en meer. > > Oordeel: score van **4.3/5** door 166 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.3/5** | 166 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Cherwell Software - **Locatie**: Colorado Springs, VS - **Opgericht**: 2004 ## Commerciële context - **Beginprijs**: US$ 189,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Canada, Duitsland, Verenigd Koninkrijk, Verenigde Staten ## Functies - API - Aanpasbare branding - Aanpasbare formulieren - Aanpasbare rapporten - Aanpasbare velden - Activiteitendashboard - Alerts/Escalation - Asset Lifecycle Management - Assets volgen - Auditbeheer - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Beschikbaarheidsbeheer - Bewaking - Budgettering/prognoses - Chatten/messaging - Compliance bijhouden - Configuratiebeheer - Configureerbare workflow ## Integraties (14 in totaal) - Avaya Experience Platform - CXone Mpower - JIRA Service Management - Jira - Microsoft Azure - Microsoft Outlook - Microsoft SharePoint - Nagios XI - Network Performance Monitor - Oracle Service - SAP Business One - Spiceworks Cloud Help Desk - Twitter/X - Webex Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) ## Gerelateerde categorieën - [ITSM-software](https://www.getapp.nl/directory/292/it-service-management-itsm/software) - [IT-asset management software](https://www.getapp.nl/directory/325/it-asset-management/software) - [Project portfolio management software](https://www.getapp.nl/directory/572/project-portfolio-management/software) - [Project management software voor de non-profitsector](https://www.getapp.nl/directory/2875/project-management-software-for-nonprofits/software) - [Knowledge Base Software](https://www.getapp.nl/directory/2823/knowledge-base/software) ## Alternatieven 1. [Freshdesk](https://www.getapp.nl/software/10317/freshdesk) — 4.5/5 (3409 reviews) 2. [Freshservice](https://www.getapp.nl/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [LiveAgent](https://www.getapp.nl/software/91301/liveagent) — 4.7/5 (1754 reviews) 4. [Zoho Desk](https://www.getapp.nl/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 5. [Zendesk Suite](https://www.getapp.nl/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Ability to customize but not always in an optimal way" — 4.0/5 > **Geverifieerde reviewer** | *23 maart 2018* | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Organizes and streamlines our employee service responses across multiple HR departments. Reporting features are helpful. > > **Minpunten**: We haven't always been able to customize optimally to reduce administrative burden. There are certain "statuses" we'd like to add that have been a challenge up to now. > > A consistent and streamlined presentation of employee service responses across multiple departments in our organization. ----- ### "Cherwell ITSM very customizable" — 5.0/5 > **Geverifieerde reviewer** | *2 april 2021* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Cherwell is a robust ITSM, you can customize the forms, notifications, workflows, almost everything. > > **Minpunten**: You need specific training to configure and implement the changes. Cherwell has partners and you need to contact and contract them for the implementation. They need to improve their content on the web for the recent versions. > > The overall experience has been good, the product is excellent, but you need to invest additional money for the implementation. ----- ### "Implementing Cherwell took longer than expected but the results were worth the wait." — 3.0/5 > **Jason** | *12 september 2017* | Consumentengoederen | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I enjoyed the support user experience. The layout is customization and easy to configure to fit the needs of each team that uses it. The permissions are granular, I was able to configure views for several teams while keeping the content team specific. The Knowledge Base management is put together very well. I found the asset tracking out of box experience pleasant also. > > **Minpunten**: I would like to see more UI themes. Managing the AD integration was very difficult without third party support. It is very import that a qualified consultant is used with setting up and configuring Cherwell to fit your needs. ----- ### "Consistent Reliability and Functionality" — 5.0/5 > **Geverifieerde reviewer** | *8 april 2021* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: This ticket system is efficient and as customizable as the person might choose if they have the know-how and drive to do so, ease of function and redirect allows for a streamlined system for resolution of issues. > > **Minpunten**: It could be more intuitive in some areas and the report pulling leaves a lot to be desired on this area of opportunity > > Exceptional Experience of which has made management of my position easy. ----- ### "An impressivly smooth operating system." — 4.0/5 > **Geverifieerde reviewer** | *19 oktober 2017* | Bouwmaterialen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The ability to customerise this software to your own business needs is very impressive. You can have a different dashboard (each dashboard fulfilling an entire team's needs) for multiple different teams. > > **Minpunten**: Learning how to assign functions to widgits and modify/place them was quite awkward due to the vast array of available functions that can be amended on this system. ----- Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.getapp.nl/software/104591/cherwell-service-managemt?page=2) ## Links - [Bekijk op GetApp](https://www.getapp.nl/software/104591/cherwell-service-managemt) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens