PestPac reviews

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254 reviews

- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Best Choice for Medium to Large Companies
Beoordeeld op 17-1-2020
I cannot recommend PestPac for small companies, as there is another cloud product that is superior....
I cannot recommend PestPac for small companies, as there is another cloud product that is superior. For medium to larger companies, PestPac is still the best choice.
Pluspunten
PestPac has a LOT of features, and they're always adding more.
Minpunten
The interface is extremely dated, and not very user-friendly. Add-ons are often poorly integrated and take years to be properly updated for full functionality. The mobile timeclock for hourly employees is a good example; we still have to run reports from the old VRM interface, as PestPac proper is very limited for this kind of reporting.
Antwoord van WorkWave
Hi Chris - Thanks for the the helpful review, we will be passing your feedback along to our wider team!
- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great Software for Pest Control Company!
Beoordeeld op 14-11-2019
Pluspunten
This software is fairly easy to use once you learn the basics. I really like that it's functions are customizable to meet the needs of the company using it. It's great for retaining customer information and keeping up with service history and future service needs.
Minpunten
I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month.
Antwoord van WorkWave
Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
- Sector: Milieudiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Millers pest review
Beoordeeld op 2-2-2025
Overall I would say my experience with PestPac has been very positive! Use it easily everyday.
Overall I would say my experience with PestPac has been very positive! Use it easily everyday.
Pluspunten
How versatile the mobile app and desktop is.
Minpunten
Not being able to pull AR reports automatically.
Antwoord van WorkWave
Hello and thank you for your feedback! We are so happy you are finding success with our products. -WorkWave
- Sector: Milieudiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
I wish I used jobber from day 1
Beoordeeld op 16-9-2024
Lies Lies and more Lies.Terrible software,terrible customer service.
I cant believe how great...
Lies Lies and more Lies.Terrible software,terrible customer service.
I cant believe how great Jobber is with great customer service.
Pluspunten
I didnt like one thing.How could you.I like everything about JOBBER.
Minpunten
Being lied to.They told me they have the latest and greatest website software.It was terrible and one page.I found that out day two tried getting a hold of anyone and it took days.By then the three day rescission for me to cancel was up.Very sneaky.
Antwoord van WorkWave
Hello, we value customer service and satisfaction at WorkWave and advise you to contact our support line at (800) 762-0301 for any issues you continue to experience. Thank you, WorkWave
- Sector: Milieudiensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Boot Camp review
Beoordeeld op 2-2-2025
Good
Speakers were professional and to the point
It was hard to hear
Good
Speakers were professional and to the point
It was hard to hear
Pluspunten
The attentive speakers. Every question was answered
Minpunten
We didn’t go over reporting which was my main concern. We ran out of time
Antwoord van WorkWave
Thank you for attending PestPac Bootcamp and for your feedback! We hope it was beneficial for your business and we have taken note of your comments as we plan for future events. -WorkWave
- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent Service Every Time
Beoordeeld op 26-11-2019
It powers our business. I am so grateful to have found Pest Pac back when we started in 2002. It...
It powers our business. I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible. They are the best company I have every worked with in terms of professionalism, friendliness, reliability, and quality of product.
Pluspunten
It is easy to use and the customer. It is full of features and options which can make it complex at times, but this is a good thing and Customer Service is always available to help you learn and understand features as you are ready to use them or new ones become available.
Minpunten
I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback.
Overwogen alternatieven
QuickBooks EnterpriseRedenen om over te stappen op PestPac
It suited out specific needs better. I love Quickbooks for all of my accounting, but Pest Pac was the best choice for all of our customer tracking, invoicing, and payments. It does so much more for our employees and scheduling as well.Antwoord van WorkWave
Hi Jennifer - Thank you so much for the 5 star review! We are so glad to hear you are finding success with our software.
- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
It is an okay service.
Beoordeeld op 19-11-2019
From a business stand point, it's tricky because not a lot of pest oriented programs provide this...
From a business stand point, it's tricky because not a lot of pest oriented programs provide this service, but the platform just feels very antiquated. There is plenty of room to grow, just would like to see it grow faster because in 7-8 years, it doesn't seem like much has changed. It's pretty much what I remember it to be.
Pluspunten
I like how I can set up a recurring service.
Minpunten
That is product is not at all easy to customize, the level of difficulty it is to get it customized with support, and the ease of use. You are constantly clicking around and having to go back to the beginning if you can't find what you were looking for.
Redenen om over te stappen op PestPac
Because it provides a recurring service setup. Otherwise we would've gone with something similar to ezyvet's platform. The UI for PestPac leaves a lot to be desired.Antwoord van WorkWave
Hi Ramon - Thank you for the review of PestPac. We are happy to hear that you like how you can set up recurring services but are sorry to hear about your frustrations involving ease of use. We will pass this valuable feedback to our product team!
- Sector: Chemicaliën
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Pest Control User
Beoordeeld op 14-11-2019
Overall PestPac is a good system when you get the hang of it, its user friendly and has different...
Overall PestPac is a good system when you get the hang of it, its user friendly and has different customizations available to you all though on occasions may hit some bumps I would recommend it.
Pluspunten
Easy to use and ability to manage basics needs to manage our company and then some.
Minpunten
Changes regarding updates, sometimes these affect system or previous actions that were available to us because now they have been removed or changed.
Add ons, everything has to be added on with an additional charge and usually per user. It makes a difference in price to where you cant get the full benefits unless your paying way more when other products charge less for very similar or more services.
Overwogen alternatieven
FieldRoutesRedenen om over te stappen op PestPac
I wasnt part of this process but we have still considered other products during our current service.Antwoord van WorkWave
Hi Gladys - Thank you for the review! We are glad you are finding success with our software, and we really appreciate the valuable feedback.
- Sector: Consumentendiensten
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Using pestpac for 10+ years and I really like it.
Beoordeeld op 18-11-2019
It is extremely user friendly and does so much!
It is extremely user friendly and does so much!
Pluspunten
Pestpac is always looking to improve their system, they have updates and also have a seperate site that allows users to suggest ideas for future updates!
We love that we can do everything in this 1 system. We have eliminated other software programs and fees and are able to ONLY use pestpac.
Minpunten
I wish there was a review screen when sending email notifications like the review screen when sending phone call notifications. Also, we would like the checkbox for calls and emails included in the appointment screen after clicking on an appointment.
Also, we'd like to see a prepay option for customers in the customer portal.
Antwoord van WorkWave
Hi Jessica - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software.
- Sector: Directiekantoor
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Bugs gone for everyone
Beoordeeld op 2-2-2025
We had a good time learning from other groups
We had a good time learning from other groups
Pluspunten
Meetings with group and discussion. Being about to ask questions
Minpunten
Seeting was tight in the back, can't see screen from back.
Antwoord van WorkWave
Thank you for attending PestPac Bootcamp and for your feedback! We hope it was beneficial for your business and we have taken note of your comments as we plan for future events. -WorkWave
- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
horrible
Beoordeeld op 11-1-2023
We all hated it. from the start to finish was a headace
We all hated it. from the start to finish was a headace
Pluspunten
At the beginning was the digital log book and how it scheduled.
Minpunten
after months of use and a nightmare to imput information with little help from new people on support that didnt know what to do either, we started to pull reports to see where our progress was. the reporting totally is off and horrible! to much information all over the place and wrong! I would not recommend this software to anyone. Its entirely to complicated and does not work properly. see ya.
Antwoord van WorkWave
Hi Regena,
Thank you for taking the time to share your experience with WorkWave. Customer satisfaction is a top priority for us and you can be assured we are looking closely into your feedback in order to improve.
Thank you,
WorkWave
- Sector: Facilitaire diensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Don't waste your money
Beoordeeld op 17-6-2021
My overall experience is very poor. When we first started with them was back when they first came...
My overall experience is very poor. When we first started with them was back when they first came on the market and they were very nice and eager to help. Now it seems that they could care less, the system doesn't work half the time, and now customers of ours are constantly calling to complain about scheduling and "callahead" problems.
Pluspunten
The system allowed us to go into a mobile environment very quickly after several months of trying to figure out how it worked. The training staff was informative but the system is so overly complicated you have to have a coding degree to figure out most features.
Minpunten
This system is old, antiquated, and needs many improvements. The company charges a separate fee for everything and nickel and dime you to death. Then try and bind you in long term contracts. When we have problems no one called back to let us know if it was resolved or not. The software is definitely not user friendly. You have to manipulate the software to get it to work.
Antwoord van WorkWave
Hi Paul, Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes and we will be reviewing this issue with our team.
- Sector: Facilitaire diensten
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
PestPac
Beoordeeld op 24-11-2019
It's great that i have a system in place that handles all the daily paperwork that i go through...
It's great that i have a system in place that handles all the daily paperwork that i go through each day. I am able to invoice, record materials used, how they were used , time of day they were used all the things that we used to write out are now done with a click on my smartphone.
Pluspunten
The software allows me to present my customers with great field reports. It is great for billing. It is well thought out for the pest control industry .
Minpunten
I have had some issues with my field printer and software communicating. This was resolved with a nice work around and i have had no issues in the last year.
Antwoord van WorkWave
Hi Michael - Thank you for the review! We are so glad you are finding success with our software, and really appreciate the valuable feedback.
- Sector: Milieudiensten
- Bedrijfsgrootte: 2-10 werknemers
- Anders 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Don’t waste your time or money.
Beoordeeld op 11-6-2019
I would NEVER recommend anyone to use this system - mostly for its archaic system/functionality but...
I would NEVER recommend anyone to use this system - mostly for its archaic system/functionality but without a doubt for the terrible customer service. I have never known a company that has a customer unhappy with the product after trying it that wasn’t happy to refund their money for the reminding contract. Feels like a Bait and Switch and I’m stuck paying for a system I don’t use every month.
Pluspunten
The system has the functionality to drill down to unit numbers and track service by apartment level. As we service apartment complexes, this was a major selling point when we signed up. (Con: Mind you that this was an additional charge). The other pro is that the system tracks your materials so when you go to do your reporting at the end of the month it is pretty seamless. These are the ONLY pros.
Minpunten
NOT USER FRIENDLY! The system is not with the times. You have to set up the backend of the system completely before you even start using the system. You have 6-8 weeks of training to help with this process, but during this training is when you find out everything they didn’t explain to you during the demo/sales process. I was very clear that we needed a system to bill multiple recurring services per month and I was told the system could do that. When I was already signed up and going through the training, I was told they had to build a special work around for this that I would need to do EVERY time this would happen (therefore for a majority of my clients). Meaning more work for me and my office staff. The customer service is HORRIBLE (with the exception of the trainer who tried to help but because the system couldn’t do things simply and what I needed then to do and he couldn’t fix that). During the training process, I explained that this was not the same system I was sold - it was way to complicated to produce simple tasks and did not do what I was promised, and I requested a refund. I was rudely spoken to by my sales guy, and told this was the number one product in the industry and this was MY problem not the company’s and it was non-negotiable to get out of the contract. He also sold me a ton of add-on’s that you aren’t even allowed to use right away because the system needs to be properly set up, so after the 6-8 weeks you can start using the different add-one.
Antwoord van WorkWave
Hi Joanna - We sincerely appreciate your valuable feedback as we look to continually grow and improve our products and processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.
- Sector: Milieudiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 4.0 /10
Is anyone even reading this?
Beoordeeld op 30-4-2021
There are many little mistakes with no evidence of fixing them. The pre-ceding screen to select my...
There are many little mistakes with no evidence of fixing them. The pre-ceding screen to select my industry for example, Pest Control wasn’t even an option. Discover and American Express do not work unless they are setup after the on-bording process. The “Pay Here” option in the email that is sent with the invoice has a font size of about 8. Favorite tech notes are listed as “Maintenance Instructions” in the training video, but only “Instructions” on the tables page. What are we maintaining? What are we instructing? Why is this section not called “Tech Note Favorites” or anything else that might make sense? What is a ticket called? A service ticket? Service order? Orders? You call something one thing in the training video, and call it something else somewhere else. Consistency is lacking. These are just a few examples off the top of my head. I believe that Pest Pac and Workwave is so large, that you are ignoring the little things. There was a mistake when I signed up (your end, not mine) that cost me $100. This may seem like a very small amount of money to a multi-million dollar entity such as yourself, but I assure you, to a small starting family business such as we are, it represents MANY mouse traps that I could have purchased. When I brought this to the attention of the sales rep that I was upset with the mistake, he simply said “…okay.” without even a halfhearted apology. Are you even reading this review?
Pluspunten
Pestpac’s functionality is excellent … if you can wrap your head around them. The app is easy enough to use. The integration from Gorilla Desk was, and still is, an absolute nightmare.
Minpunten
Too many little bugs that are not being addressed. COmments and complaints are being ignored or shuffed off to be filed. Simply put, you have grown large, and no longer care about the little things.
Antwoord van WorkWave
Hi Dale,
We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Small and medium businesses are the heart of PestPac and WorkWave, and being able to meet our customers' needs is one of our top priorities. We are sorry that our solution and customer service did not satisfy your expectations. We would love it if you could reach out to us directly and we can try and work through some of these issues with you.
- Sector: Consumentendiensten
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Dependable product and excellent customer service support!
Beoordeeld op 14-11-2019
Very good experience with WorkWave PestPac overall.
Very good experience with WorkWave PestPac overall.
Pluspunten
The software is very reliable. We use this daily and it never fails. Very easy to create customized reports. E-mail and text notifications to customers for appointment notifications work extremely well. Customer service is very quick to respond to any problems or questions if needed. I highly recommend this product.
Minpunten
We tried the mobile app. What we did not like about it was that the technician could not look up customer histories of past jobs. The only thing available was the jobs listed for them to do, could not add a customer on the fly if needed. That had to be done on the administrative side at the office. The app did not suit our needs so I cancelled the mobile app service.
Antwoord van WorkWave
Hi Mary - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
constant issues
Beoordeeld op 21-8-2018
Pluspunten
The idea is good and having agreements, gps and other aspects are pretty good ideas, when it works, if the product work and didnt have to wait for calls back durring work ours and pricing would be better.
Minpunten
Customer service, pricing is costly, nickel a dime you for every little module, I started with this and ended up having to pay alot more after transitioning over and you become stuck, then you get a call when your having issues sometimes a day later or several days later, modules that dont work because issues you still have to pay, for instant, we have been paying and they make sure you pay and the contract module to send to customers isnt working. this is one of a few issues.. then they reconcile you account for the benefit of them making more money not to make sure the clients are taken care of but to make sure that we are paying them. example was they reconciled my account and took off a user that they said we havent been paying for and was part of the initial agreement so they removed this and now we cant all log in at the same time. Or we are paying for lead management, its not working for weeks yet we still have to pay, so much more.... I had windows version since 1999 and switched over to cloud based and 1st they always answered the phone and fixed issues right away, now its not the same...
- Sector: Milieudiensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
PestPac Review
Beoordeeld op 8-3-2019
Once we discovered the List Management feature, it changed our world over here. Overall, we've had...
Once we discovered the List Management feature, it changed our world over here. Overall, we've had a great experience with Pest Pac. Its always being updated with new features and they take feedback really well.
Pluspunten
Now that I've learned how to use it, Pest Pac is a great system. At first, I wasn't crazy about it because it was hard to learn. The new design really helps.
Once you figure everything the reports can show you, you can do pretty much anything. There are a few things that we have to rig up in the service orders because we don't want to pay anymore than we need to. I don't know the exact cost of what we pay, but I know its pretty high.
I've heard that the other "cheaper" companies don't have as many features and their customer service isn't as great.
Pest Pac does have amazing customer service. Every time I've called or email in, I get a quick answer to my questions. If the person isn't sure, they check on it, and call/email right back.
Minpunten
It was a bit hard to learn, and I'm not crazy about the blue color of it all but thats just little stuff. I have no actual complaints.
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
I see things different. Many problems.
Beoordeeld op 13-2-2015
This is not a program for a company wanting to go paperless. You can have invoices, statements...
This is not a program for a company wanting to go paperless. You can have invoices, statements and inspection reports customized but you are going to PAY $$$ for it. Then they want you to give your customers the inspection report as an invoice not the actual invoice. The only document you are allowed to customize for the mobile app is the inspection report and they told me that they are going to be stopping that too. If you have a customized invoice on the desktop side you cannot print the customized one from the app. If you do print the invoice from the mobile app you will not be able to view the same invoice again. The invoices that you can print from the desktop side are not the same as ones printed from the mobile app. If you have target pests on your service order the tech will not be able to edit or even see what those targets are on the mobile app. If you forget to time into the order on the app you are out of luck because you cannot customize the time in/time out. If you time out of an order you cannot reopen it to make changes or corrections. Their inspection reports, service orders and invoices do not meet our state regulations. I even showed the reports to several people at our state regulatory department and they agreed with me that it wasn't correct. I had them prepare a document to tell pestpac that it was incorrect and they made some changes won't do any more because they are too busy with everything else and are not making customizations anymore. There are a lot of complaints just like mine on pestpac's message boards for customers. So don't be fooled by all the other good comments, this program is not as great as it sounds.
Antwoord van WorkWave
Thanks for providing your honest feedback. We've reached out to you a few times unsuccessfully. Please give us a call back when you have some availability.
PestPac was designed with the concept that someone in the office should be reviewing and posting invoices to ensure accuracy. The invoice/inspection report can then be automatically e-mailed the same day.
The Report Writer Module (included for hosted customers) can be used to create custom forms. Users that prefer not to do this are welcome to request billable programmer time to create custom forms.
We are more than happy to review and update any discrepancies with state-required forms. We do not charge programming time for this.
Printing enhancements for the mobile app are on the road map for this year. Custom printing is a larger development project to take on, but it is on our radar. The latest app release has provided the ability to view target pests. Please make sure you have updated your Marathon Mobile app.
Thanks, David!
- Sector: Chemicaliën
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
nickel and dime
Beoordeeld op 13-1-2022
It has literally been the worst experience the last 18 -20 months. we have experienced tremendous...
It has literally been the worst experience the last 18 -20 months. we have experienced tremendous growth and while doing so needed extra training, help and some new features---0 help with decent customer service, their words are "here is a manual, read it"
Pluspunten
keeping up with customers---only problem is you better know the program well and they are not willing to give you the training necessary for you to know it---well that is without charging EXTRA!!!
Minpunten
the cost, the contract and worst yet the CUSTOMER SERVICE
Antwoord van WorkWave
Hi Homer - Thank you for your feedback, as it always helps us to continue to improve our solutions as we strive provide the most value to our customers.
- Sector: Milieudiensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Honest Review
Beoordeeld op 1-3-2019
PestPac is not terribly hard to use but it does take awhile to get used to. Most of the time when...
PestPac is not terribly hard to use but it does take awhile to get used to. Most of the time when you call in for help you get a very friendly and knowledgeable rep who can walk you through how to do exactly what you need. Not always but most of the time.
Pluspunten
What I like most about the software is that there are several different options for using it. We can route our techs with it, created service orders, take payment and more all in one place instead of using multiple different software applications.
Minpunten
What I like the least about the software is that every time they have an update it completely changes how other processes work.
- Sector: Consumentendiensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Used to be great, but has declined over the years
Beoordeeld op 15-12-2016
I was a pest pac user from 2008 to 2016. Over the years little changed in the way of improvements....
I was a pest pac user from 2008 to 2016. Over the years little changed in the way of improvements. It was exciting to have a software that had the ability to invoice customers, compile great reports, schedule customers, track leads, process credit cards, process ACH, track commission, connect third party collections partners, track employees, provide up to date state forms, and had communication elements. All this sounds great and like a 1 stop shop. The only and main issue is most of the features don't function at all or as they should. Scheduling took years, the scheduling aids simply did not work at all. I went to a Pest Pac conference and found many other customers that had the same complaint.
Pest Pac lead tracking is a joke. I called to complain and the sales person agreed. He tried to sale me another add on services. The only thing worst than the lead functions are the reports. Pest Pac is very antiquated and hard to master. If you do not put information in exactly right you can make an error that cannot be corrected. The report will probably never work for any customer. You would have to be a full time data entry expert to enter information in a way that did not jack up the reports.
Finally, billing is holy hell. The service is too pricey and the add ons are a trap. You have to buy add on to use some of the basic features that apart form the package. Tech support also sucks. I ended service in August and received an email in September that said they were still working on an issue I reported in July. Don't bother with Pest Pac. Every other software provider provides the same features in a simpler way. Avoid Pest Pac at all cause.
Pluspunten
Mature company that was a been in the service industry for a while.
Minpunten
Slow unresponsive tech support, too expensive, feature do not work or work well. To use basic feature you have to pay for add on services, the billing department sucks. The company does not respect the fact that they support other business and the software is vital to the operation of a business. The system goes down for hours at a time and when they do system updates
- Sector: Consumentendiensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Pest Control Program
Beoordeeld op 18-8-2022
Our Business has benefited with using PestPac
Our Business has benefited with using PestPac
Pluspunten
There are many Reports that can be used to help track or Business and forecast.
Minpunten
Advance call or texting, notification of service.
Overwogen alternatieven
BriostackAntwoord van WorkWave
Hi George - thank you so much for leaving us a great review. We're so happy you're finding success with PestPac!
- Sector: Consumentendiensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 9.0 /10
Definitely has its Pro's and Con's
Beoordeeld op 12-12-2022
It's been good and is allowing our company to manage our clients and routes more efficiently
It's been good and is allowing our company to manage our clients and routes more efficiently
Pluspunten
It makes it so easy to create very tight and effective routes for our techs and customers love the online payment option. The mobile app allows our CSR's to get orders and notes to our pest control techs with ease
Minpunten
The billing and accounting side is not user friendly and sometimes following and identifying balances and payments on merged accounts can be somewhat confusing.
Antwoord van WorkWave
Hi Stephanie,
We're so happy you're finding success with our product and all of your comments have been passed along to the team. Thank you!
-WorkWave
- Sector: Consumentendiensten
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Easy for every day use but tricky to access the extras.
Beoordeeld op 14-11-2019
Overall it is great software. The change over to WorkWave Payments has been rocky to say the...
Overall it is great software. The change over to WorkWave Payments has been rocky to say the least. Several accounts did not update or Credit Card numbers were lost causing huge delays in our billing and customer dissatisfaction. I feel it is a bit expensive at 4% and I think that should have been made clear upfront.
Pluspunten
Easy to get started on, basic functions are very user friendly.
Minpunten
It is difficult to figure out and then "remember" how to do out of the norm tasks like run certain reports, add users, adjust settings and identify the different functions available.
Antwoord van WorkWave
Hi Joshua - Thank you so much for the great review! We are so glad to hear you are finding success with our software. However, we are sorry to hear that you had issues with Payments, we will pass this valuable feedback to our team. Have a great day!