Resolver reviews

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63 reviews

- Sector: Marketing en reclame
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Excellent product for risk management
Beoordeeld op 17-1-2025
Fantastic software for managing risks effectively.
Fantastic software for managing risks effectively.
Pluspunten
Comprehensive risk tracking and insights.
Minpunten
Initial setup requires more time and effort.
- Sector: Bankwezen
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great GRC solution for our credit union
Beoordeeld op 26-6-2024
Great experience, they have been really helpful and the tech support team are always willing to...
Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly.
Pluspunten
Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs.
Minpunten
User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options.
- Sector: Beveiliging en opsporing
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1-5 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
It's not great, but it works.
Beoordeeld op 20-11-2024
The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining...
The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining enough similarities that learning the new system is manageable.
Perspective froze, crashed and malfunctioned frequently. So far Resolver has been more stable.
The loss of shortcut keys is a major inconvenience, and I really hope this feature is reintroduced in future updates.
I would really like to see Resolver as a standalone program rather than a browser-based program. It would be more convenient to launch and easier to find in the taskbar when I have multiple windows open. It also wouldn't get buried amongst other browser tabs.
Pluspunten
Shortcut keys (Ctrl+N to start navigation mode, Ctrl+S to start dispatch log etc.) made usage much faster, which matters a lot when busy. (this function has been removed in the current version, which is awful)
Templates are super useful to prompt for relevant information and maintain consistency.
Minpunten
The removal of shortcut keys! Having to use the mouse constantly drastically slows down usage.
Also, having to open the dispatch log via the browser is annoying. Every other program I use can be added to startup so it opens when I boot up the computer. this is the only program I have to open manually.
- Sector: Verzekeringen
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Resolver - ASsoftware Company Like No Other
Beoordeeld op 26-6-2024
From the initial deployment, I have had the full attention of teh team, and I made many requests,...
From the initial deployment, I have had the full attention of teh team, and I made many requests, each one was dealt with on a timely basis and with that support, I was able to design our program to be easy to use, and "idiot proof" - lolol
Pluspunten
Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on.
Minpunten
There's really nothing I don't like. This is truly an awesome company.
- Sector: Vastgoed
- Bedrijfsgrootte: 501-1.000 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Resolver System Review
Beoordeeld op 14-11-2024
Overall, a great experience. The system delivers in many ways, is easy to use by end users who do...
Overall, a great experience. The system delivers in many ways, is easy to use by end users who do not use the system on a daily basis and is reliable. Also feel very supported by the Resolver support team when we need help or guidance.
Pluspunten
Resolver is extremely flexible. We have managed to develop out from core risk management and compliance processes to adapt to other areas of the business such as people and insurance processes whilst maintaining the connectivity of an enterprise system.
Minpunten
The reporting could be improved to deliver better presented reports that can transfer directly into board reporting
- Sector: Nutsbedrijven
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Reliable, Flexible, and Supportive Platform for Streamlined Risk Management and Internal Audit
Beoordeeld op 11-11-2024
Overall, Resolver has proven to be a reliable and valuable tool, and I look forward to seeing how...
Overall, Resolver has proven to be a reliable and valuable tool, and I look forward to seeing how future updates will enhance the platform further.
Pluspunten
I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals.
Minpunten
limited training resources. More comprehensive onboarding materials are needed.
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
A Good Risk Solution
Beoordeeld op 12-11-2024
Overall I think it has greatly improved our processed as it has allowed us to manage our risk data ...
Overall I think it has greatly improved our processed as it has allowed us to manage our risk data and reporting in a simple yet powerful way.
Pluspunten
I think that ability to customise forms and reports and the ease of it means you don't have to depend on a third party to do it for you really allow for you to improve and adapt new process quickly and with little fuss.
Minpunten
The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format.
- Sector: Maritiem
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Keeps getting better
Beoordeeld op 13-11-2023
Resolver is a resilient, constantly improving platform that makes the day to day management of...
Resolver is a resilient, constantly improving platform that makes the day to day management of Incidents and Risk simple and easy.
The fact that it is cloud based means you can log in easily from the office, from home or on the go and it works just as well on mobile as it does on desktop.
Implementation can be a little tricky, especially if you have extensive bespoke requirements, which we do, but Resolver addressed them head on, and after much collaboration and cooperation we have a system that perfectly meets our needs and rarely, if ever lets us down.
Pluspunten
Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost.
In addition, their support team are fantastic and usually respond to issues quickly and efficiently.
Minpunten
Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver.
- Sector: Luchtvaart(maatschappijen)
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Simple yet powerful
Beoordeeld op 19-9-2024
Resolver is a simple yet impactful tool to help with your SOX / NI 52-109 requirements.
Resolver is a simple yet impactful tool to help with your SOX / NI 52-109 requirements.
Pluspunten
The way we can multi-link controls across various processes under our NI 52-109 program.
Minpunten
It is not very interactive with external stakeholders. Requests should still be done thru emails.
- Sector: Vastgoed
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Useful professional tool
Beoordeeld op 7-11-2024
Pluspunten
- automation of manual process
- ease of access
- customer service
Minpunten
- minor changes to suit basic users over admin users
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Resolver excelente para problemas matematicos.
Beoordeeld op 7-2-2025
Pluspunten
Al tener multiples idiomas es bastante util para personas que no son biligues, de igual manera ofrece repuestas rapidas y sencillas con problemas en materias como matematica, fisica, quimica entre otras areas, me ha servido bastante en la universidad.
Minpunten
la vercion gratuita tiene muchas limitaciones, por esta razon es recomendable tener en cuenta comprar la vercion de paga.
- Sector: Nutsbedrijven
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Nice tool to have for audit actions follow-up
Beoordeeld op 12-11-2024
Resolver has been a good tool so far to obtain action updates from action owners/delegates and in...
Resolver has been a good tool so far to obtain action updates from action owners/delegates and in assisting to prepare status reports.
Pluspunten
The process for following up of audit actions is automated.
Minpunten
The manual uploading of audit findings, recommendations and actions
- Sector: Werving en selectie
- Bedrijfsgrootte: 2-10 werknemers
- Maandelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Resolver sent me £400!
Beoordeeld op 7-2-2025
It was so easy. I supplied some basic information, and they did all the work.
It was so easy. I supplied some basic information, and they did all the work.
Pluspunten
I actually used Resolver when the Payment Protection Insurance (PPI) claims came to light. There were people having refunds of thousands. This was the case if you had lots of loans. I had a small buy-now-pay-later over a 4-year period and a further similar product, but both, so small that I thought a claim would be insignificant. The claim window was about to end for everyone so I sent a few details into Resolver (recommended by Money Saving Expert website). They did all the work for free, and paid me £400 in total!
Minpunten
It's just having the confidence to fill the online forms out and go for it.
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Resolver Review
Beoordeeld op 19-11-2024
Pretty good. Simple, efficient and straightforward to use :)
Pretty good. Simple, efficient and straightforward to use :)
Pluspunten
Keeps a record of all the incidents/CA/Issues within the organisation. Love how theres a Relationship graph to show whats connected. Great how you can pull up a Incident Summary report to show the severity/status of the incidents - would be good if you could export it or download it).
Minpunten
Would be good if there is a function where Admin users can create Mandatory requirements for the users to fill out.
- Sector: Schoolleiding
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Resolver Review
Beoordeeld op 19-11-2024
Great - Overall there are many features that work very well
Great - Overall there are many features that work very well
Pluspunten
User friendly with ongoing updates and friendly customer service
Minpunten
When exiting from a historic incident report it takes me back to page 1 instead of the page I was last on (page 8 or 9 etc)
The visual graphs/statistics could be more user friendly
- Sector: Verzekeringen
- Bedrijfsgrootte: 501-1.000 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Enterprise Risk Manager
Beoordeeld op 10-11-2024
implemented in 2023 - journey has been good we are using it more and more and it is meeting our...
implemented in 2023 - journey has been good we are using it more and more and it is meeting our needs as we grow.
Pluspunten
Its intuitive and the style is nice. Also flexible we can seem to be able to do what we need through tweaking it. Reporting and graphics are good
Minpunten
nothing to note particularly. Manuals would be helpful
- Sector: Financiële dienstverlening
- Bedrijfsgrootte: 51-200 werknemers
- Maandelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Risk Manager
Beoordeeld op 15-11-2024
So far it has been great, still working through it as a new user, will need to get better feedback...
So far it has been great, still working through it as a new user, will need to get better feedback form the business as it gets further communicated and implemented.
Pluspunten
The Service and support provided was excellent. I was able to get super quick responses and direction from my resolver account manager and also the ticket lodgment and support team was so good and give direction.
Minpunten
The system can be a bit a little complex in certain aspects, for example in a formulating the forms and understand the back in rules can be hard. Might be helpful to potentially have some quick video generated on the more complex items that might be seen across as feedback from various users.
I'm sure once you get a better handle of certain intricacies of formulating the requirements, its easy to work through but then, if there is no technical expertise on the back-end system rules, it can be a little frustrating to move ahead on next steps.
- Sector: Schoolleiding
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Powerful and customisable
Beoordeeld op 12-11-2024
Pluspunten
The resolver team are great to deal with and respond promptly to any issues.
Minpunten
Data model is can be difficult to understand.
- Sector: Schoolleiding
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
University Security
Beoordeeld op 12-11-2024
Professional and willing to tailor to the needs of the business.
Professional and willing to tailor to the needs of the business.
Pluspunten
Ease of use, clean interface, simple reporting.
Minpunten
Only concern is length of time particular ticket takes to be actioned with ticket going to different time zones internationally.
- Sector: Alternatieve geschillenbeslechting
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Love this App
Beoordeeld op 13-2-2025
It’s amazing and I would recommend all my friends
It’s amazing and I would recommend all my friends
Pluspunten
Love this website! It comes in handy all the time
Minpunten
I haven’t found any issues with it so far I like it
- Sector: Nutsbedrijven
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 3.0 /10
Core daily use
Beoordeeld op 22-7-2022
The program is not what we expected and it's not providing the information we need. It's slow,...
The program is not what we expected and it's not providing the information we need. It's slow, when we do our weekly meeting we run different queries to look at reports and we always have to sit and wait for it to g to the requested area.
Pluspunten
We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.
Minpunten
The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.

- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Resolver is another valuable tool in the belt
Beoordeeld op 13-7-2022
We are better able to harness our data and present it to our leadership teams to implement security...
We are better able to harness our data and present it to our leadership teams to implement security measures, education and training.
Pluspunten
Customizability of the interface, reporting, data collection, and workflow management.
Minpunten
Features take a little longer to implement than expected but they do eventually make their way into production.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Multifunctional Resolver
Beoordeeld op 22-6-2022
I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any...
I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly.
Pluspunten
I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.
Minpunten
There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.
- Sector: Bankwezen
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent products and an even better team to support the products!
Beoordeeld op 20-7-2022
The personnel at Resolver has made the client experience a defining moment. [SENSITIVE CONTENT],...
The personnel at Resolver has made the client experience a defining moment. [SENSITIVE CONTENT], [SENSITIVE CONTENT], has been superb to work with and a good "partner/champion" for us.
Pluspunten
The ability to customize the software and define fields is the most defining positive feature of this software.
Minpunten
The only con was that we are using an older version that will sunset at some point.
- Sector: Beveiliging en opsporing
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Review of Product
Beoordeeld op 28-7-2022
Overall I am please with the product and how we use it in our industry
Overall I am please with the product and how we use it in our industry
Pluspunten
A lot of useful tools, features and "bells and whistles"
Minpunten
lack of training when it comes to the use of the tool and features, alot of discovering them on your own.