Resolver

4,4 (63)
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Softwareoplossingen voor bedrijfsveiligheid

Totaalscore

4,4 /5
(63)
Prijs-kwaliteitverhouding
4,5/5
Functies
4,3/5
Gebruiksgemak
4,3/5
Klantenondersteuning
4,6/5

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63 reviews

Nedim
Nedim
Totaalscore
  • Sector: Marketing en reclame
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Excellent product for risk management

Beoordeeld op 17-1-2025

Fantastic software for managing risks effectively.

Fantastic software for managing risks effectively.

Pluspunten

Comprehensive risk tracking and insights.

Minpunten

Initial setup requires more time and effort.

Tony
Totaalscore
  • Sector: Bankwezen
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great GRC solution for our credit union

Beoordeeld op 26-6-2024

Great experience, they have been really helpful and the tech support team are always willing to...

Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly.

Pluspunten

Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs.

Minpunten

User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options.

Timothy
Totaalscore
  • Sector: Beveiliging en opsporing
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 2.0 /10

It's not great, but it works.

Beoordeeld op 20-11-2024

The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining...

The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining enough similarities that learning the new system is manageable.
Perspective froze, crashed and malfunctioned frequently. So far Resolver has been more stable.
The loss of shortcut keys is a major inconvenience, and I really hope this feature is reintroduced in future updates.
I would really like to see Resolver as a standalone program rather than a browser-based program. It would be more convenient to launch and easier to find in the taskbar when I have multiple windows open. It also wouldn't get buried amongst other browser tabs.

Pluspunten

Shortcut keys (Ctrl+N to start navigation mode, Ctrl+S to start dispatch log etc.) made usage much faster, which matters a lot when busy. (this function has been removed in the current version, which is awful)

Templates are super useful to prompt for relevant information and maintain consistency.

Minpunten

The removal of shortcut keys! Having to use the mouse constantly drastically slows down usage.

Also, having to open the dispatch log via the browser is annoying. Every other program I use can be added to startup so it opens when I boot up the computer. this is the only program I have to open manually.

Joan
Totaalscore
  • Sector: Verzekeringen
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Resolver - ASsoftware Company Like No Other

Beoordeeld op 26-6-2024

From the initial deployment, I have had the full attention of teh team, and I made many requests,...

From the initial deployment, I have had the full attention of teh team, and I made many requests, each one was dealt with on a timely basis and with that support, I was able to design our program to be easy to use, and "idiot proof" - lolol

Pluspunten

Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on.

Minpunten

There's really nothing I don't like. This is truly an awesome company.

Trevor
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Resolver System Review

Beoordeeld op 14-11-2024

Overall, a great experience. The system delivers in many ways, is easy to use by end users who do...

Overall, a great experience. The system delivers in many ways, is easy to use by end users who do not use the system on a daily basis and is reliable. Also feel very supported by the Resolver support team when we need help or guidance.

Pluspunten

Resolver is extremely flexible. We have managed to develop out from core risk management and compliance processes to adapt to other areas of the business such as people and insurance processes whilst maintaining the connectivity of an enterprise system.

Minpunten

The reporting could be improved to deliver better presented reports that can transfer directly into board reporting

Ziad
Totaalscore
  • Sector: Nutsbedrijven
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Reliable, Flexible, and Supportive Platform for Streamlined Risk Management and Internal Audit

Beoordeeld op 11-11-2024

Overall, Resolver has proven to be a reliable and valuable tool, and I look forward to seeing how...

Overall, Resolver has proven to be a reliable and valuable tool, and I look forward to seeing how future updates will enhance the platform further.

Pluspunten

I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals.

Minpunten

limited training resources. More comprehensive onboarding materials are needed.

Bjorn
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

A Good Risk Solution

Beoordeeld op 12-11-2024

Overall I think it has greatly improved our processed as it has allowed us to manage our risk data ...

Overall I think it has greatly improved our processed as it has allowed us to manage our risk data and reporting in a simple yet powerful way.

Pluspunten

I think that ability to customise forms and reports and the ease of it means you don't have to depend on a third party to do it for you really allow for you to improve and adapt new process quickly and with little fuss.

Minpunten

The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format.

Paul Andrew
Totaalscore
  • Sector: Maritiem
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Keeps getting better

Beoordeeld op 13-11-2023

Resolver is a resilient, constantly improving platform that makes the day to day management of...

Resolver is a resilient, constantly improving platform that makes the day to day management of Incidents and Risk simple and easy.
The fact that it is cloud based means you can log in easily from the office, from home or on the go and it works just as well on mobile as it does on desktop.
Implementation can be a little tricky, especially if you have extensive bespoke requirements, which we do, but Resolver addressed them head on, and after much collaboration and cooperation we have a system that perfectly meets our needs and rarely, if ever lets us down.

Pluspunten

Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost.
In addition, their support team are fantastic and usually respond to issues quickly and efficiently.

Minpunten

Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver.

Kristine
Totaalscore
  • Sector: Luchtvaart(maatschappijen)
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Simple yet powerful

Beoordeeld op 19-9-2024

Resolver is a simple yet impactful tool to help with your SOX / NI 52-109 requirements.

Resolver is a simple yet impactful tool to help with your SOX / NI 52-109 requirements.

Pluspunten

The way we can multi-link controls across various processes under our NI 52-109 program.

Minpunten

It is not very interactive with external stakeholders. Requests should still be done thru emails.

Oliver
Totaalscore
  • Sector: Vastgoed
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Useful professional tool

Beoordeeld op 7-11-2024

Pluspunten

- automation of manual process
- ease of access
- customer service

Minpunten

- minor changes to suit basic users over admin users

antanas Gerardo
Totaalscore
  • Sector: Informatietechnologie en -diensten
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Resolver excelente para problemas matematicos.

Beoordeeld op 7-2-2025

Pluspunten

Al tener multiples idiomas es bastante util para personas que no son biligues, de igual manera ofrece repuestas rapidas y sencillas con problemas en materias como matematica, fisica, quimica entre otras areas, me ha servido bastante en la universidad.

Minpunten

la vercion gratuita tiene muchas limitaciones, por esta razon es recomendable tener en cuenta comprar la vercion de paga.

Richard
Totaalscore
  • Sector: Nutsbedrijven
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Wekelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Nice tool to have for audit actions follow-up

Beoordeeld op 12-11-2024

Resolver has been a good tool so far to obtain action updates from action owners/delegates and in...

Resolver has been a good tool so far to obtain action updates from action owners/delegates and in assisting to prepare status reports.

Pluspunten

The process for following up of audit actions is automated.

Minpunten

The manual uploading of audit findings, recommendations and actions

Sharon
Totaalscore
  • Sector: Werving en selectie
  • Bedrijfsgrootte: 2-10 werknemers
  • Maandelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Resolver sent me £400!

Beoordeeld op 7-2-2025

It was so easy. I supplied some basic information, and they did all the work.

It was so easy. I supplied some basic information, and they did all the work.

Pluspunten

I actually used Resolver when the Payment Protection Insurance (PPI) claims came to light. There were people having refunds of thousands. This was the case if you had lots of loans. I had a small buy-now-pay-later over a 4-year period and a further similar product, but both, so small that I thought a claim would be insignificant. The claim window was about to end for everyone so I sent a few details into Resolver (recommended by Money Saving Expert website). They did all the work for free, and paid me £400 in total!

Minpunten

It's just having the confidence to fill the online forms out and go for it.

Zoe
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 11-50 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Resolver Review

Beoordeeld op 19-11-2024

Pretty good. Simple, efficient and straightforward to use :)

Pretty good. Simple, efficient and straightforward to use :)

Pluspunten

Keeps a record of all the incidents/CA/Issues within the organisation. Love how theres a Relationship graph to show whats connected. Great how you can pull up a Incident Summary report to show the severity/status of the incidents - would be good if you could export it or download it).

Minpunten

Would be good if there is a function where Admin users can create Mandatory requirements for the users to fill out.

Daniel
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Resolver Review

Beoordeeld op 19-11-2024

Great - Overall there are many features that work very well

Great - Overall there are many features that work very well

Pluspunten

User friendly with ongoing updates and friendly customer service

Minpunten

When exiting from a historic incident report it takes me back to page 1 instead of the page I was last on (page 8 or 9 etc)

The visual graphs/statistics could be more user friendly

Peter
Totaalscore
  • Sector: Verzekeringen
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Enterprise Risk Manager

Beoordeeld op 10-11-2024

implemented in 2023 - journey has been good we are using it more and more and it is meeting our...

implemented in 2023 - journey has been good we are using it more and more and it is meeting our needs as we grow.

Pluspunten

Its intuitive and the style is nice. Also flexible we can seem to be able to do what we need through tweaking it. Reporting and graphics are good

Minpunten

nothing to note particularly. Manuals would be helpful

Roy
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 51-200 werknemers
  • Maandelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Risk Manager

Beoordeeld op 15-11-2024

So far it has been great, still working through it as a new user, will need to get better feedback...

So far it has been great, still working through it as a new user, will need to get better feedback form the business as it gets further communicated and implemented.

Pluspunten

The Service and support provided was excellent. I was able to get super quick responses and direction from my resolver account manager and also the ticket lodgment and support team was so good and give direction.

Minpunten

The system can be a bit a little complex in certain aspects, for example in a formulating the forms and understand the back in rules can be hard. Might be helpful to potentially have some quick video generated on the more complex items that might be seen across as feedback from various users.

I'm sure once you get a better handle of certain intricacies of formulating the requirements, its easy to work through but then, if there is no technical expertise on the back-end system rules, it can be a little frustrating to move ahead on next steps.

Michael
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Powerful and customisable

Beoordeeld op 12-11-2024

Pluspunten

The resolver team are great to deal with and respond promptly to any issues.

Minpunten

Data model is can be difficult to understand.

Brett
Totaalscore
  • Sector: Schoolleiding
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

University Security

Beoordeeld op 12-11-2024

Professional and willing to tailor to the needs of the business.

Professional and willing to tailor to the needs of the business.

Pluspunten

Ease of use, clean interface, simple reporting.

Minpunten

Only concern is length of time particular ticket takes to be actioned with ticket going to different time zones internationally.

Kennedee
Totaalscore
  • Sector: Alternatieve geschillenbeslechting
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Love this App

Beoordeeld op 13-2-2025

It’s amazing and I would recommend all my friends

It’s amazing and I would recommend all my friends

Pluspunten

Love this website! It comes in handy all the time

Minpunten

I haven’t found any issues with it so far I like it

Sherry
Totaalscore
  • Sector: Nutsbedrijven
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

Core daily use

Beoordeeld op 22-7-2022

The program is not what we expected and it's not providing the information we need. It's slow,...

The program is not what we expected and it's not providing the information we need. It's slow, when we do our weekly meeting we run different queries to look at reports and we always have to sit and wait for it to g to the requested area.

Pluspunten

We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.

Minpunten

The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.

Phillip
Phillip
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 10.000+ werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Resolver is another valuable tool in the belt

Beoordeeld op 13-7-2022

We are better able to harness our data and present it to our leadership teams to implement security...

We are better able to harness our data and present it to our leadership teams to implement security measures, education and training.

Pluspunten

Customizability of the interface, reporting, data collection, and workflow management.

Minpunten

Features take a little longer to implement than expected but they do eventually make their way into production.

Lawrence
Totaalscore
  • Sector: Overheidsadministratie
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Multifunctional Resolver

Beoordeeld op 22-6-2022

I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any...

I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly.

Pluspunten

I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.

Minpunten

There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.

Brian
Totaalscore
  • Sector: Bankwezen
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Excellent products and an even better team to support the products!

Beoordeeld op 20-7-2022

The personnel at Resolver has made the client experience a defining moment. [SENSITIVE CONTENT],...

The personnel at Resolver has made the client experience a defining moment. [SENSITIVE CONTENT], [SENSITIVE CONTENT], has been superb to work with and a good "partner/champion" for us.

Pluspunten

The ability to customize the software and define fields is the most defining positive feature of this software.

Minpunten

The only con was that we are using an older version that will sunset at some point.

David
Totaalscore
  • Sector: Beveiliging en opsporing
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Review of Product

Beoordeeld op 28-7-2022

Overall I am please with the product and how we use it in our industry

Overall I am please with the product and how we use it in our industry

Pluspunten

A lot of useful tools, features and "bells and whistles"

Minpunten

lack of training when it comes to the use of the tool and features, alot of discovering them on your own.