ServiceTitan reviews

It does everything you need in one program!

I wish there were not so many add-ons that cost extra.

ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use.

It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date.

They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network.
I would recommend ServiceTitan.

I haven't found anything I dislike at this time.

None. The platform was too complex, the sales pitch was good, but what you actually sign the contract for is less than the add-on costs for each module that they don't disclose on the front end.

The introductory sales call provides pricing for the size of your business. Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands) more for each add-on module (ie marketing, phone, etc.)

Effective workflows, robust system allowing us to grow

can be hard to find how to do things on the back end, not very intuitive

Many options available in dispatching tech

too many clicking to move around the service titan,

Very Powerful Software that can adapt to what you need for your Home Improvement Business

It was primerly built for the HVAC industry. Yet they have made huge leaps in meeting the needs of other Home Improvement industry professionals.

Like the fact that Service Titan if always trying to grow in there ability to make system advances. The memberships are easy to create and monitor.

I wish that more of the Pro products were available to everyone and were a part of the standard package.

The ease of workflow and the integration that puts everything in one system helps greatly with efficiency.

The reporting functions leave something to be desired. It is a bit difficult at times to get reports the way I want them.

the ease and efficiency it creates for the entire company and client experience

at times being able to find needed information

The ability to schedule and dispatch in real time. It is also my one stop shop for CRM and billing

I would like to have more connectedness with my other software

I love all the capabilities, support and recourses that Service Titan offers. I also really appreciate the fact that they listen to us, the customer, and implement our ideas and enhancements. The customer communications and online payments is something we lacked in our old software that has made our lives (and our customers lives) so much easier!

I can't think of any real cons, if something isn't working right its usually user error or a bug that they fix quickly.

Data and reports delivered quickly and efficiently.

Customer service. They do not have enough people to teach you to effectively use the product.

The ease of accessibility and ease of customer service assisting with any issues that arise during a normal workday.

Always updating and have to get used to using different view platform but it functions so well.

It's a very robust platform and it continues to grow with our company's needs.

I really don't have very many complaints, it work well if you take the time to understand it.

It is very easy to navigate and has a lot of innovation.

The dispatch board is not so great looking.

As a cloud-based software platform designed for trades businesses, I really appreciate ServiceTitan's comprehensive solution, seamless integration, and industry support. It’s been a game-changer for managing our operations and improving customer experiences.

This is an expensive solution with a steep learning curve. Reporting is okay, but if you're looking for trends, good luck. Also, once you're set up, you'll want additional functionality, which ServiceTitan is happy to provide, at a significant additional cost.

Love the quarterly updates, support from the community groups to solve problems and propose feature updates.

Support with onboarding, and support after when using the product.

I just appreciate all the features that service titan has and how they all integrate together. I really appreciate the fact that it communicates with our all company Excel spreadsheet and updates all of our sales in there. We use Intacct for our accounting software and exporting from ST to that is great.

The only thing that I really don't like about Service Titan is that there are some glitches that happen every once in awhile that have us scratching our heads. I do realize that these things happen in life and as long as things can be fixed I am ok with it.

I like that ST works on improving processes on a consistent basis. They cover all necessities and they take their users suggestions for improvements

I want more ability to create complex reporting options. Also, there are many configurations that can make our lives easier that we don't find out about until we reach out for an issue that it can solve.

They fact the program is very user friendly.

There is nothing not to like about the program

Pantheon trip was pretty awesome and enjoyed it.

Pantheon trip was pretty awesome and enjoyed it but it wasn't long enough.