Frontdesk Anywhere reviews

Frontdesk Anywhere Support Team is the best! They have been there since I started my position in September of 2017. Especially India Metz. She is so supportive and helpful and patient with my blunders. So thankful for all her help and if she is not available others have been there as well. Overall, Frontdesk Anywhere has been a huge asset to the daily runnings of the business and I couldn't ask for a better program or team. Thank you India and to your Team of helpful, patient, friendly and professional reps. Sincerely, Cynthia Brier, Property Manager, Tequesta Palms Inn, Tequesta, Florida

None at this time. I have not had any negative experiences to date.

What I like most about Frontdesk Anywhere is that, its cloudbased so you can litterally pull this up on your phone and check in a guest or charge them for a retail item. I also like how easy it is to learn, this will be very helpful when training as that will take up most of your time. However with FDA, its so easy to pick this up quickly, even if you havent used a PMS system before you will be able to understand this software.

I wish there was a how to guide book, not all PMS systems have it and ive had to make some for other PMS in the past, however FDA does have a vast variety of help pages for each specific function. Just saying would be nice to have a welcome to FDA guide book and start from the basics.

I like the fact that it has a 30 day tape chart so you may see the whole month and the software is easy to use that comes with many features.

I would like to see a signature pad implemented in the future versions so we all can go paperless.

Great with online reservations and payment processing options.

Nothing really because it is very easy to use software.

The best thing about FDA is how user friendly it is.

The only thing would be the loading issue on rooms that have been in the system for multiple months. Really nothing else.

The software works well, was relatively easy to integrate with our website for online bookings and also with Expedia for direct bookings from them and Tripadvisor. It's easy to make multiple prices for various dates, Christmas, summer, rainy season, etc.

It would be nice to have different language support in the admin section. We operate in Costa Rica where the local language is Spanish, and some of our employees struggle with it a bit.

The layout of the platform is good and easy to use, it has more potential for further development and some good reporting functions also available.

The customer service can be improved, it is not very easy to get a problem resolved and sometimes it can be frustrating having to wait for things to happen.

We've been using Frontdesk Anywhere for several years and we are extremely satisfied.
We've made our choice after trying several alternatives and FDA was the best option.
The ease of use is very important and reduces the training time for new recruits and the possibility of mistakes.

Truly, all the features we need are there and easy to find and use.

I'm truly impressed on how user friendly the system is.

Not credit card protected and had to get outside vendor for CC Security. No tier rates available. Only 1 rate per type instead of making rates by length of stay. Big loss in revenue capabilities for everyone.

The ease of use and customer support is the best features of this software

Like in any other softwares, you may encounter some lagging or difficulties. Nothing big though

Simple to use and good value for money. Easy to install with adequate training and ongoing help and support when required.

There isn't really anything we don't like about the software - basically we need to utilise more of its resources and reporting but this is an in house issue!

I love the ease of day-to-day reservations and reports.

I do not like when you put in someones name - a million names pop. For example: If I put John Doe - ALL John's pop up even though I put the last name in. It is also very easy to accidentally click on a different name... then you have to start all over.

love that I am able to access this software from anywhere

sometimes there are a few glitches with logging in

The system is clear and easy to navigate. When checking the system, the entire columns are self-explanation which made it simple even new joining staff can managed it well.

The system did not separate the income for total revenue in each period clearly. For example guest have booked and paid for the hotel on 8 Jan 18 but the booking date is 12 Jan 18. The revenue period from 1-10 Jan 18 will also include the revenue income of 12 Jan 18 which is quite misleading.

It's very easy to use. Visually, very easy to spot openings

Reporting is a bit lacking and very slow.

Good functions, easy to use. Have a good number of Management and other reports. Easy to setting up the property,

The price could be lower for smaller less than five room bed and breakfast properties. I would have liked an automatic e-mail to be sent when there is an overbooking. A report generator will be definitely an area Front Desk can look at.

I switched from another PMS to Frontdesk Anywhere six months ago and I am delighted with the results so far. First, the implementation was a breeze as their staff uploaded all my guest contact data from my former PMS. Then, training was pretty simple because the software is really intuitive and even if you are like me and don't like to read manuals and follow tutorials, it's fairly easy to figure out. Finally, the best part for me is that my front desk staff took to the new PMS quickly and easily. As a result, I get much better reporting out of it than what I got from my prior PMS. All in all I am very pleased with the software.

I have not found anything yet not to like. So far everything is good.

Love that is was developed in San Francisco. The software comes with a commission-free Internet booking engine

Based on the reviews it looks like others have had the same issues as me, customer service could be improved.

Reliable and useful software for online booking and registration that can easily work in mobile phone. Excellent performance also of the technical support of this product.

Needs a little improvement in terms of features but not bad so far because it can easily use and helpful product with a good purpose.