EZRentOut reviews

EZRentOut is no doubt the best bang for your buck. Within a couple hours I already had many past rentals entered in and billed. The user interface is friendly for all experience types and lets you control settings from basic to advanced depending on your needs. I recommend this program to anyone with a small to medium sized rental business that is on a budget, nothing else can compete.

I would like to see the ability to clone custom quotes and invoices in future versions. Also, the iPhone app needs to be updated with more controls and enhanced for iPhone X screen size.

-excel import data
-quickbooks integration
-whats in use calendar

-no custom mapping when importing to QBs
-items being imported into QBs adds the ID number before the name of the item. ex Canon lens with an ID number 3 shows up in QBs as "3 - Canon lens". This leads whoever is reading the QBs invoice that they are getting a total of 3 canon lenses.

It integrates with excel spreadsheets, but there are too many options. I wish it was a little more streamlined.

There are too many steps needed to get to one simple goal. In my opinion this system needs to be majorly simplified. It’s very hard to pinpoint one thing or another without actually be in front of my computer and completing a transaction, but everyone that I have completed has been difficult because the software is too scattered.

Quick and easy to use, intuitive with little training needed to understand the software.

Would like the ability to search customer by phone number.

I'm very happy about the customer service received from EZRentOut. Any time I face a challenge and can't figure something out support is only an email way and their response time is unbelievable.

I love the fact that the software's customization features, however customizing it yourself is very tedious. Scrolling through all the settings to find the one your looking for can be a little bit of a pain. But EZRentOut is constantly upgrading and changing their software to meet consumer demands.

It's very easy to use and to get started

Returning partial items in orders can be a pain.

Overall it's great software. Very easy to get around & easy to learn as well. You can sort the rentals out a variety of ways. As of just recently, it allows you to issue refunds, through your credit card company. The Customer Service Team is always available & open to new ideas.

From time to time there are glitches.
There are a few things I wish the software would do. Am planning to contact EzRentOut to offer some suggestions .

The mobile app with scanning features. Ease of use.

Not much so far. Pretty solid software with great features.

adding things to cart and notify the concerned parties

its easy to integrate with any of the services application and it uses latest technologies like AWS

There are A TON of settings that allow you to customize the software to exactly what you want.

Sometimes there are too many settings/options and they're not really organized the best. If I know a setting needs to be changed, I have to sort through all of them.

It literally has every feature you can possibly think to run a rental business without having keys much different applications it's kind of an all-in-one deal

The onboarding process could be streamlined so much easier

I only had a short training of the software when I was hired but it was enough as I find it easy to use. It makes my daily tasks easier and I no longer have to wonder where my items are as every is traced. I find it rather user friendly.

I know some of my team mates tend to make mistakes because when they process an order, once the draft is created they think it is complete. Maybe something more "in your face" that lets you know you are still in the draft would be good. Other than that I can't think of anything else

I like that I can track costs, locations, and revenue of all our rental fleet. The interface is easy.

Adding and editing orders, pricing and customer information could be a little easier. We operate on a 2 day rental program and we are closed on weekends. EZ rent has a hard time charging correctly when we don't charge for Sundays.

Easy to use, straightforward, a multitude of applications and options for admin/users, and reachable customer service.

My only complaint would be the design of the software (aesthetically speaking)

Its easy to use and to set up, and any issues are taken care of in a timely manner.

It seems that some things updates are rushed and not fully tested which leads to many calls or emails to tech support.

This software is easy to use, and has features which are very useful. Daily use of this system is very functional. Customer support has always been very helpful.

The help screens and are robust, but some of the instructions refer to verbiage which has changed, so finding exactly what you need is sometimes trick. Customer support is very helpful, however their response time via email varies from a few hour to 24hrs.

1. Web based, can access from anywhere, scan from anywhere.
2. Lots of options and layers to package kits together, good for a company like ours where we have gear in cases and need to track the case AND what's in it.
3. The cost, it's a really good value for the features you get.

I would like to be able to load more than 100 items per page.

What attracted us to this software was the ability to minimize the admin hours for our rentals. With the equipment scheduling, we know exactly what we have available at any given date.

The web interface is a bit clunky. There is a LOT of customizing to get set up. We're working though it, but the learning curve is more than we were hoping for.

Intuitive stand-up process able to be managed by any staff member regardless of technical ability level. The software allows the user to capture inventory including depreciation, schedule maintenance, book rentals, and reserve items. An added bonus, it allows me to combine rental items and saleable assets on one transaction.

Inability to adjust orders after selecting rent out. To change an item after selecting rent out you have to void the transaction and start over. Wish there was a way to substitute items on the fly.

It is used to create customer invoices for equipment rental. It is a separate from the accounting software, as such facilitate to keep the accounting numbers in order

Lacks credit and debits notes...........

Free trial, easy setup, very responsive customer service

The platform is performing well. I did not have any issue with their platform so far.

Ease of use. Great customer service. Keeps us organized.

Literally nothing. Had one issue and it was resolved quickly

The navigation, design and layout are simple, consistent and easy! There's very little delay for teaching new users how to operate the software.
The history log is excellent, giving you not only the ability to search through previous orders, but also modify anything.
Love the quick search tool, which then allows you to easy add items to a new order. Not just that, but it lets you know if items are available or not in the same action as well!
Integration of Quickbooks!

I think the mobile app is one step behind the computer software. It just needs to be simplified in my opinion!

I liked the fact that I was able to track all the orders at any given time.

If you had a order that's duration was for 12 month's it would not automatically pull the order monthly. you would have to make it occurring.

Practical, easy to use for mostly all features. Prints layouts are really beautiful and nicely done!

We cannot take out inventory as easy as we can can add some. It's impossible to do a quote for separate days in the same time period. Sometimes, the inventory available bugs and even though I have plenty in stock, it won't allow my order.