EZRentOut reviews

Ease of tracking our assets. This is literally all I like about this software.

I have noticed many small things that are not really a major functionality issue, (aside from one that was a big problem), but more strange and confusing. On the bookings page, items that are to be rented out today, sometimes show up green, sometimes just black. I find the green beneficial when there happens to be a long list of upcoming rentals, but that function is not always working. Also, on many occasions, the customer's name on the bookings page will randomly change to my name. If I click on the order, the information within the order is still correct, I just find that quite odd and slightly ignorant. I often have an issue when selecting rent out order where it prompts me to enter tracking info, after I have already done so. Sometimes, it will leave the tracking info there and allow me to choose rent out order a second time, while other times it deletes my tracking number and I have to renter that info. This is not only frustrating, but inefficient. My final and largest complaint is concerning an order that I never received an email about (I have the system set to notify me 2 days in advance and day of order), nor did it ever show up in my bookings list until nearly a week after it was due to be shipped. That one really floored me. I check my bookings list multiple times per workday, and as I previously mentioned, I also have email notifications set up. Overall, the system is ok. I don't love it, but it works to get the job done for the most part.

EZRentOut is no doubt the best bang for your buck. Within a couple hours I already had many past rentals entered in and billed. The user interface is friendly for all experience types and lets you control settings from basic to advanced depending on your needs. I recommend this program to anyone with a small to medium sized rental business that is on a budget, nothing else can compete.

I would like to see the ability to clone custom quotes and invoices in future versions. Also, the iPhone app needs to be updated with more controls and enhanced for iPhone X screen size.

So turnkey! We could have hosted our rental program on our own using excel or something similar but ez rent out saves us time and in turn, money.

We really don't have any cons to report at this time.

Overall it's great software. Very easy to get around & easy to learn as well. You can sort the rentals out a variety of ways. As of just recently, it allows you to issue refunds, through your credit card company. The Customer Service Team is always available & open to new ideas.

From time to time there are glitches.
There are a few things I wish the software would do. Am planning to contact EzRentOut to offer some suggestions .

Love the idea that you have lots of flexibility and customisation for the webstore and that you can easily separate items per item that you have for rent

Could be a bit easier to find the settings you seem to often struggle to find the proper settings tab.

adding things to cart and notify the concerned parties

its easy to integrate with any of the services application and it uses latest technologies like AWS

Easy to navigate and use. We used it for an online business and have been successful.

Not much flexibility on structure. We need more wiggle room for certain things.

Product is easy to use and navigate! Perfect for us as we grow!

None so far! All features are easy to learn and use!

Quick and easy to use, intuitive with little training needed to understand the software.

Would like the ability to search customer by phone number.

Works well, great support, highly customizable.

High learning curve for shop staff and customers. Most of this is related to the particular way my industry rents equipment, our rentals are typically open ended, and this isn't easy to do in EZRent currently.

Not many equipment rental softwares can cater to construction equipment rental industry. But this one nailed it in terms of operation processes and pricing methods. This software certainly helps to improve a company's processes by leaps. Not only the software, the support was the best we've experienced so far. Although we are located much further away from the United States and some requirements may be different, they're always willing to listen and help us. Can't wait to make use of all the features available in this software.

We know there is no one best solution for everyone because every business is different. The software is very good, and their team is constantly working on better features, which is what we really appreciate. We thought the bundle feature could be more robust in terms of its flexibility to swap items within a bundle. This would definitely be more helpful for us. It would also be good if we can have more control over the customization of the printout templates in terms of the placement of different fields and line items.

Its easy to use and to set up, and any issues are taken care of in a timely manner.

It seems that some things updates are rushed and not fully tested which leads to many calls or emails to tech support.

Ease of use. Very nice to look at, love the design structure of it. It's very detailed and gives tutorials on how to do things.

Nothing. It's fine the way it is. Only thing I didn't like was the whole login process. But I can understand why it was created like that, in order to prevent hackers from getting in.

The bundles are nice and the team have been very good at supporting us with our questions

Its very slow, unfortunately. We have a gigabyte line and its still a bit of a grind.
I think if you're managing stocks of very fixed products like chairs and tables or something this will work but if you need to be flexible up until delivery then supplying an order through EZrent during that time is incredibly debilitating and I often just delete the order and start again whenever theres a change.

This software is primarily geared to a hire service business and does this very well. Most other hire systems have full accounting packages included which is not what we needed and would be more expensive. EZR has a good Xero integration too.

If you're wanting to charge a company for the hire, you have to set them up as a "customer" as when they're entered as a "business" they can't be charged but you're expected to have their employees in there. Charging employees is a problem when the data comes through to Xero (needs to be the business name).

This software is easy to understand and easy to use. We rely on it daily.

No complaints. Took only a day to get used to how it runs.

Handles about 85% of what we were looking for in a new system

Still a few work arounds. A few more fields specific to our business that tie order processing to the customer will help