
Totaalscore
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3011 reviews

- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Versatile and Powerful Tool
Beoordeeld op 6-12-2019
My company was already using Smartsheet for basic task tracking when I started. Upon discovering...
My company was already using Smartsheet for basic task tracking when I started. Upon discovering how we could use dashboards, our utilization took off! We have now designed solutions for departments company-wide, improving management's visibility to workloads and processes. It's impressive how many problems Smartsheet has been able to solve.
Pluspunten
- Ease of Use - No need to involve programmers to create custom solutions
- Versatility - customizable sheets and dashboards for different departments and needs
- Support - AMAZING user forum, help pages, support department
Minpunten
Row and cell link limitations - I bump up against the cell link limitations often, although I can work around them by saving my metrics into multiple sheets.

- Sector: Telecommunicatie
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
A must-have tool for project management!
Beoordeeld op 2-8-2022
By being able to check the progress of tasks in detail (confirmation of delays), it was possible to...
By being able to check the progress of tasks in detail (confirmation of delays), it was possible to allocate human resources optimally. In a project with a fixed release schedule, it is necessary to move forward efficiently, so I am very grateful to be able to understand this. A convenient editing function that allows multiple people to edit at the same time online and a free sharing setup with no limit to the number of people. A Gantt chart can be created intuitively.
Pluspunten
It is mainly used for the management of projects that occur frequently in the company. The main tasks of each project and the secondary tasks linked to them can be managed in detail and in a visual and easy-to-understand way, which is useful to understand the progress and bottlenecks of the project. It is nice to see alerts for overdue tasks.Additionally, a lot of templates are available that can be used for any project, which is very helpful.
Minpunten
The templates are perfect, but there were many times when I hesitated because I often wondered which template to use in the first place. I thought it would be nice to have a feature that would recommend this template for such a project.
- Sector: Computergames
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Managing daily tasks with Smartsheet is a simple task
Beoordeeld op 10-8-2023
In order to save time and effort, Smartsheet permits several users to be allocated to the same...
In order to save time and effort, Smartsheet permits several users to be allocated to the same tasks. It has taken the guesswork out of performing this task manually.
Pluspunten
Smartsheet's display and viewing options are flexible enough to be tailored to the specific needs of the project we're working on. The total work status can be better observed in card view.
Minpunten
Fixing the notification system is necessary since I frequently miss out on important messages about upcoming chores because they aren't sent to my inbox.

- Sector: Bouw
- Bedrijfsgrootte: 11-50 werknemers
- Maandelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Smartsheet Review
Beoordeeld op 20-8-2023
Pluspunten
The software allows you to set automated reminders/alarms
Minpunten
Doesnt have enough templates to choose from.
- Sector: Informatietechnologie en -diensten
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Smartsheet simplifies project management
Beoordeeld op 20-6-2023
The platform's interface is very similar to that of a spreadsheet, making it simple to organize and...
The platform's interface is very similar to that of a spreadsheet, making it simple to organize and handle large amounts of data. One of Smartsheet's biggest features is its ability to handle numerous projects at once using the workspace feature; the program takes the standard features found in spreadsheets and makes them more effective for ad management.
Pluspunten
For over a decade, Smartsheet has been an invaluable tool for our company. We rely on it heavily to maintain tabs on ad sales, and its ability to host multiple projects at once while remaining accessible to various users at once is its greatest strength.
Minpunten
There is room for development in Smartsheet's learning curve for more sophisticated features. While the fundamentals are easy to pick up, more complicated features like formula creation and workflow automation may take some time to get the hang of.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
The best platform for project management
Beoordeeld op 18-9-2023
Smartsheet's ability to collaborate with outside parties by inviting them to use the platform as a...
Smartsheet's ability to collaborate with outside parties by inviting them to use the platform as a project management dashboard is a huge plus for me. They will be given access to restricted information that will allow them to keep tabs on the project's development.
Pluspunten
Our company uses SmartSheet to keep track of deliverables, monitor progress, delegate responsibilities, and hit deadlines. We've improved our efficiency and our ability to work together as a group.
Minpunten
Every month, we need to examine the results of the project, and for that, we need analytical reports that are more detailed and comprehensive. Ideally, report generation would be automated.
- Sector: Tekstschrijvers
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Save time and money with Smartsheet.
Beoordeeld op 10-8-2023
With the help of Smartsheet, our teams can access all the information they need about a workflow in...
With the help of Smartsheet, our teams can access all the information they need about a workflow in one convenient location. Simply improving the experience by creating dashboards to provide the necessary data. Currently, we use to store both our company's training records and our own training documents. In order to finish the trainings, all end users need to do is access them and fill out a form. When a training is over, you don't need to input in names, training types, etc.
Pluspunten
It is one location where my crew can go to stay on the lookout. Forms and dashboards are quite powerful. With dashboards, you may configure them so that users only load forms. As a result, they will be able to submit the necessary numbers for their jobs more quickly. Forms are improving quickly compared to when they first started.
Minpunten
Currently, the inability to search all of the forms is my least favorite feature. Over 300 forms have been created on a few of my sheets. A form must be submitted when the trainings have been completed via the employee record site I built for this purpose. When there is a change or an error is discovered, I have to sit down and go through it again row by row for the one I want to update.
- Sector: Machinebouw
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Powerful collaboration and project management
Beoordeeld op 3-9-2023
Smartsheet has a powerful ability to improve project management and collaboration. Smartsheet is a...
Smartsheet has a powerful ability to improve project management and collaboration. Smartsheet is a robust task and project management solution.
Pluspunten
I like that the create and customize functionality, combined with the project management features, has made task organization, progress tracking and collaboration more seamless. I love the Gantt view to visualize the project schedule and task dependencies. In addition, the ability to automate workflows and schedule reminders has increased our efficiency.
Minpunten
Although Smartsheet is a powerful tool, it can be a bit intimidating for beginners. The amount of options and features can be overwhelming at first.
- Sector: Marketing en reclame
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Smartsheet Review
Beoordeeld op 14-8-2023
Pluspunten
Love smartsheet. Smartsheet is an advanced online excel for me. I am able to attach documents to rows, which is incredibly helpful.
Minpunten
Would love to be able to scroll left or right while locked into a row, vs the freeform view. Would love to see an auto save feature, I've been burned a few times from not saving.
- Sector: Animatie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Project management
Beoordeeld op 28-8-2023
I use smartsheet for everything mostly, highly recommended.
I use smartsheet for everything mostly, highly recommended.
Pluspunten
It's very easy to use and I love it!!! I use this service for all my projects.
Minpunten
Everything is perfect!! No complaints at all
- Sector: Vastgoed
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Smartsheet for the win
Beoordeeld op 30-6-2021
The initial setup of some of my Smartsheets was cumbersome and time consuming. HOWEVER, it was...
The initial setup of some of my Smartsheets was cumbersome and time consuming. HOWEVER, it was well worth it. Now that I know how to navigate around, it does not take as long to get a Smartsheet up and running. I enjoy setting up new Smartsheet projects and teaching others how to use or navigate around the project. I literally learn something new everyday.
Pluspunten
Because I use this software on a daily basis, I need to be able to navigate around fairly quickly. For the most part, I am able to do this. When I do have a question or can't figure out how to do something, the search function either in the Solution Center or a search in Google often produce great results. And if if doesn't, customer service is superb and I am able to get pretty close to an immediate response or help.
I do like how I can create a Dashboard that can house any type of information from links to other Smartsheets, forms, other websites, the list is endless. It helps bring projects and/or information together in one area that is easy to navigate through.
Minpunten
Although I know this isn't excel, I do wish it had more functionality like excel. With that said, the more I use this program, the more I do love it and am able to maneuver my way around easier.
- Sector: Groothandel
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Good For Value, Limits in Scale
Beoordeeld op 19-4-2021
Generally a good experience. Trouble only came when trying to do more advanced data analysis, and...
Generally a good experience. Trouble only came when trying to do more advanced data analysis, and workflows.
Pluspunten
Very good with basic project management features. Kanban is great, and you can view data multiple ways (kanban, gantt, table). The workspaces tool is cool, it's a good way to organize reports and data. Reports are great for showing users only the data they need, and keeps them out of source data tables. There is also good cross sheet functions like you would see in excel.
Smartsheet is also one of the most widely available tools to be integrated with. Tools like Zapier make it easy to integrate with, and you can also upgrade to a live data connector to visualize your data in a tool like tableau.
Minpunten
Features can be way behind. They just introduced features like pivot, and group to analyze data. Their internal workflow tools are behind what's commonly available in the marketplace. And if you want to use a separate workflow tool like Zapier, you will pay to use it. Their row limit just went up from 5,000 to 20,000 in a sheet in 2020, which was always a limit of how much we could scale the tool.
Overgestapt van
Zoho ProjectsRedenen om over te stappen op Smartsheet
Smartsheet is cost effective, and has better control rules and UI than spreadsheets.- Sector: Marketing en reclame
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
If you are old school Excel this tool is going to take some getting used to!
Beoordeeld op 1-5-2023
if you are new to Smartsheets and expecting it to be like Excel? Think again! While it may have a...
if you are new to Smartsheets and expecting it to be like Excel? Think again! While it may have a similar look and feel, it offers much more and can be confusing to use at first. However, don't worry once you get the hang of it you are going to LOVE this product!
Pluspunten
SmartSheets is an incredibly powerful tool that offers much more features than Excel. Once you get the hang of it, you'll find that the possibilities are endless. The best part is that there are plenty of online tutorials available to help you learn and become proficient in using SmartSheets. With just a little patience and practice, you'll be a pro in no time!
Minpunten
One area where SmartSheets could improve is in providing more consistent and reliable customer support. While there are many online tutorials available, when users encounter issues that require more complex solutions, having responsive and helpful customer support can make all the difference in their experience with the software.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 5.001-10.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Efficiency, Simplicity and Life-Changing!
Beoordeeld op 14-7-2020
I am a devoted Excel fan, and the first time I used Smartsheet, I hated. I thought it was a dumb...
I am a devoted Excel fan, and the first time I used Smartsheet, I hated. I thought it was a dumb version of Excel. But gradually others in the organization did more and more with it and I continued to have issues with Shared Workbooks in Excel, I finally decided to give it another shot, and this time I would really look at it. I then realized it had the power of Excel and SharePoint and Nintex Forms, all in one program that was way easier to use than most of the others. I went from hating Smartsheet as my PMO was dragging it into my department, to owning 117 sheets, countless automations and data mesh configurations and data uploader configurations in less than a year. I completely rely on Smartsheet to get my daily work done now and I have lost 2 FTE without feeling any real pressure to replace them. Smartsheet has helped my team that much. I have become a complete Smartsheet nerd.
Pluspunten
My favorite thing about this software is the simplicity of creating a very complex set of sheets, automation and forms. I work as a business person within the IT department and it is a tough limbo to exist in. You aren't really IT's customer, but you are not as skilled as an IT professional. I am often left to my own devices and de-prioritized so they can concentrate on our true customers. Smartsheet provided me a system that I did not need my IT department help. I was able to create a set of products (on a very base level, my own small Enterprise Resource Program) entirely alone that has improved my efficiency, quality of work and accuracy! I needed nothing more than my own skills and occasionally Smartsheet's Solution Center.
Minpunten
I am unfond of a few of the tiny limitations. I wish that reports weren't limited to 500 rows per page, and if that limit must exist, I wish there was a function to skip to a specific page. I reference a report that has 400+ lines of data multiple times throughout the day and it's mildly annoying to have to skip through 9 pages on the report to get to what I'm looking for.
I have also had very lukewarm success with Data Uploader. It does not work as expected about 50% of the time. I would honestly give up on it entirely if it wasn't SO useful the other 50% of the time. I waste a lot of time saving and resaving documents and deleting and recreating configurations just to get data to upload.
- Sector: Chemicaliën
- Bedrijfsgrootte: 51-200 werknemers
- Wekelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
Smartsheet platform, designed for dynamic and collaborative work in project monitoring.
Beoordeeld op 29-1-2023
Smartsheet is a modern and flexible tool for managing activities related to a project of any size...
Smartsheet is a modern and flexible tool for managing activities related to a project of any size and degree of complexity. Its implementation of automated workflows is based on a philosophy oriented towards simplicity, making repetitive processes free through code that generates value for the user, in addition to incorporating mechanisms for sending alerts, managing requests for approvals and updates, configuring recurring workflows such as service requests, daily deadline reminders, and much more.
Pluspunten
One of the most important characteristics of Smartsheet is the ability to manage any type of project without having to adapt to the tool itself, but rather the opposite, Smartsheet adapts to the client's needs, with the multiplicity of templates that we can take advantage of to generate effective, collaborative planning and perform real-time monitoring, in addition to having a fairly complete dashboard to have the reports that are really needed.Its simplicity in the designed architecture and usability allows the learning curve to be very fast and end users have no problem being part of the team that contributes and generates value.
Minpunten
Smartsheet may be an underrated platform with some interesting third-party integration opportunities, but its usefulness in tracking projects of any kind has proven effective.It adapts to the needs of the organization and our clients, with a multitude of templates that we can use to generate real planning, and that connect with the management of resources, both human and material for comprehensive monitoring.
- Sector: Marketing en reclame
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Best thing since sliced bread
Beoordeeld op 14-7-2020
This software makes everything we do so streamlined and easy. We literally load all of our projects...
This software makes everything we do so streamlined and easy. We literally load all of our projects into smartsheet so that we can all manage them. I don't think that I could do my job as efficiently without it. There is s certain project we do once a year where we update pricing on all website items with all of our suppliers. Being able to keep this data in SS, then send our suppliers update requests to load in the data has been a life saver! Keeping track of work along with managing the project has become a breeze.
Pluspunten
The thing I like the most is the transparency or the collaboration. To be able to easily see what others are doing and manage them together, set reminders and send update requests is what makes our company run well.
Minpunten
I think there have been a few times that we have maxed out on number of lines. I don't know why that there is a throttle there, but that's probably my only complaint is that some of our sheets get large and max out!
- Sector: Verzekeringen
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Critical in daily management
Beoordeeld op 9-7-2021
I absolutely love the software and the company. The system meets our needs and is flexible when we...
I absolutely love the software and the company. The system meets our needs and is flexible when we need to make adjustments. While the cost is fairly high to start up, annually it is worth the cost, as it streamlines our processes and allows us to be more efficient.
Pluspunten
This is the tool we use every day, every hour, to track all of our enrollments and clients. Our team monitors enrollments and other CRM tools don't give us the flexibility to track multiple events and data points. It's Excel but on steroids with multiple functions and features. We're using it more and more every day for reporting up to our management team on progress for our client events.
Minpunten
I'm not so good at the formulaic side of things and making sheets talk to each other, or building a dashboard, is not an intuitive process. There are not step by step instructions or visuals which is something I need personally. It's a lot of trial and error in getting things set up. When I first started, it was very expensive to work with someone who helped build the infrastructure base and looking back there are many things I'd have done differently if I'd understood it a little better. A lot of the consultation time was wasted in trying to get the person to understand what we were trying to achieve.
- Sector: Bouw
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Great software to create a bespoke solution
Beoordeeld op 30-1-2020
I work for a small construction company who used to keep all their information "in their heads, or...
I work for a small construction company who used to keep all their information "in their heads, or on the back of a fag packet"!!! This has revolutionised the way they work and not only stopped them from forgetting things but also given them the ability to look at live costs and income.
They now have a dashboard to see the 'big picture', individual Reports to show their own specific projects, an automated transfer of information to accounts when they mark a job as complete, reminders, comments so they can stay up to date with any info added by other people, and so many other little 'life hacks' that make their lives easier.
Smartsheet has changed the way we all work immeasurably for the better. I couldn't recommend it more highly.
Pluspunten
I love the Smartsheet Community who will help you find ways to adapt Smartsheet to suit each individual need you may have. I've been using the software for years and every time I've wanted to use it for something new we've found a way! Sometimes there have been delays due to the capacity not being there YET, but it's easy to submit a Product Enhancement Request.
There are updates and innovations ALL THE TIME and while they're not shoved down your throat, there's plenty of support out there if you want it, not only from the Community but also videos and webinars (live or recorded). If you've got the motivation and imagination then I think the possibilities are unlimited, without needing to be a programmer or have any coding knowledge.
Minpunten
There's not much I can say that's bad about Smartsheet. I find it slightly difficult that it's very US based and I'm in the UK, but that's true of most comparable software.
I'm also not keen on the Learning Centre as it sometimes assumes a level of knowledge that is beyond me and I find it incomprehensible! It's not a problem though as I can easily turn to the Community!
- Sector: Chemicaliën
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Complete project management tool, it has all the capabilities a project manager could want.
Beoordeeld op 28-5-2023
Cross-team collaboration, counting cross-departmental ventures, we utilize Smartsheet for everything...
Cross-team collaboration, counting cross-departmental ventures, we utilize Smartsheet for everything from little, single-goal ventures to multi-faceted, omni-projects that span different quarters. Extend administration and assignment prioritization are for the most part settled when utilizing Smartsheet, and I've found that having a single source of data permits my clients more noteworthy perceivability and consolation in completing particular errands. I right now utilize Smartsheet to oversee our modern item advancement ventures, seeing how plan changes affect our last discharge date moves forward our company's center and prioritization.
Pluspunten
Smartsheet is unimaginably simple to utilize and natural for clients of all sorts, sharing ventures, making unused ventures from layouts, and overhauling ventures is simple, and upgrades are shared in genuine time with all collaborators. Endeavor clients adore seeing these sheets as they encourage outline what needs the foremost consideration in our different ventures, it moreover permits us to share obligation and responsibility for particular errands. I adore how Smartsheet has numerous alternatives to select from when deciding how dates will be naturally calculated, I discover Smartsheet's capacity to flip between sees basic when managing with diverse partners. Everybody has distinctive needs for seeing assignment points of interest and connections, so being able to switch from a spreadsheet to cards and a basic way is fair idealize.
Minpunten
The as it were thing I seem consider moving forward with Smartsheet is to create conditions and their assignments clearer somehow, of course this is often a tall arrange and that's why extend administration exists within the to begin with put. But a slight advancement in this range may go a long way, and it's not a interesting challenge for Smartsheet; it is common for each extend arranging arrangement I have seen. It can be a bit troublesome to alter and get it at to begin with, I would too adore to see more Youtube offer assistance recordings or visual helps and cases of how other clients set up their dashboards.
- Sector: Bouwmaterialen
- Bedrijfsgrootte: 1.001-5.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Thanks to several useful features, the team members are able to proficiently handle the...
Beoordeeld op 5-4-2023
Using Smartsheet has made our work progress much smoother and improved our ability to coordinate...
Using Smartsheet has made our work progress much smoother and improved our ability to coordinate daily tasks. Furthermore, real-time updates allow us to take corrective actions to avoid potential delays.
Pluspunten
It is wonderful that with Smartsheet, the interface can be easily customized, which helps us prepare it in a way that suits the nature of the tasks we follow. I love the fact that automation simplifies all administrative procedures and allows the management of the workflow, linking the tasks collected from team members with logical relationships. It is also great that there are many ways to display task schedules, which facilitates the follow-up dates and determining outstanding activities. I also appreciate how Smartsheet deals with project data, as it enables us to withdraw data from multiple sources and provides a strict permissible system that helps us maintain the privacy of data and identify people who are allowed to make adjustments to them. I also love how Smartsheet can link the workflow with emails and the ability to add documents and comments, which greatly helps in organizing the team's efforts. dashboards are also distinctive, as they are easy to customize to include information, graphic fees, and tables that we want to highlight.
Minpunten
While there are some imperfections with Smartsheet, the constant upgrades and addition of new features help to mitigate these issues. Although the learning curve may be challenging for some users initially, with continuous practice and guidance, the procedures become easier
- Sector: Management non-profit organisaties
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
We use Smartsheet for Project Management
Beoordeeld op 8-10-2019
As I mentioned, we use Smartsheet extensively for project planning and project management. But we...
As I mentioned, we use Smartsheet extensively for project planning and project management. But we also use it to run a help desk for our Electronic Health Record System. Here the forms feature comes in really handy. Users fill out a form to add tasks to the help desk. We also use it to manage our individual tasks and queues. And our development department is building sheets to track donations and plan promotions.
We often export the data and use it to build Tableau reports.
Pluspunten
Projects are easy to set up with the built in functionality. There are lots of built in templates that you can use. But we have found it most helpful to build our own templates. We really appreciate being able to add dependencies, working and non working days, and duration. Then the start and end dates fill in automatically. We have found that the learning curve is not nearly as steep for Smartsheet as it was for Microsoft Project.
Another really helpful feature is being able to use formulas in the Project Plan. Our team schedules our work using a points system. I was able to create formulas that take the number of points for that task and who is assigned to that task to create a point breakdown for each person or team assigned. We then use the linking feature to link the total points for the project, the points accomplished, and the status of the project to a master "Queue" sheet.
Smartsheet has special formula values available for children and ancestors of a task. So, we use a simple =Sum(Children()) formula to add up the points. Actually, the formulas end up being more complicated because we can test whether the row has children or not and do different things depending on the test. For instance, when summing the work completed if the task has no children, then the product of the percent complete and points gives us the number of points completed. If the row is a parent, then the formula sums the children.
Minpunten
For project planning the resources feature is not as helpful as it could be. The main reason is that if a staff is assigned to a row during a particular time, the resource function assumes that they are 100% allocated for that time. So, if you have three tasks that overlap, the resource allocations shows 300%. We have mitigated that by routinely filling in 30% allocation for each resource. This helps to take into account the fact that a task although it lasts a full week won't take up all the staff's time. One idea I have had recently--but haven't tried yet--is to make a formula that takes the number of points for the task and assigns an appropriate allocation number based on points per week.
The other feature that we haven't found useful is the "Critical Path." How the software determines what is on the critical path is a mystery. I'm not sure why it chooses some tasks that have dependencies filled in, but not others that seem to be just as important.
- Sector: Overheidsadministratie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 6.0 /10
Quick points
Beoordeeld op 8-10-2019
Pluspunten
·Being able to share a spreadsheet with other users in real-time.
· Like that users can complete a form to populate a spreadsheet to include uploading documents and that update requests could be sent to that user if a correction needs to be made or additional info is needed. The user then make the change(s) to the cell requested.
Minpunten
·Recently a change was made whereas a non-licensed user can no longer send update requests. We use Smartsheet to have student teachers complete some info pursuant to state law. When the student makes an error, we used to send an update request to have them correct a cell. Now only a licensed user can send those notifications, so we most likely will utilize regular emails for these changes or not use Smartsheet for this work.
·As of Monday (9.30.19), how the system used "comments" changed from a pop-up box that let you enter into a field, save that info and now click anywhere and that pop-up box disappeared. Now it opens "Conversations" which now blocks the right side of the spreadsheet and you must now click on the X to close it out. It also holds all of the comments made to the entire sheet which is more info that I need. Typically if a comment is added to a row, I just click on the comment bubble to that row instead of viewing all of the comments to the sheet.
·When an update request is sent and the person makes the correction, this information is not clearly discernible when viewing the sheet. Turning on notifications turns on too many notifications so this was not an option. The workaround is, I add a "note sent"column that I check when an update request is sent. I then review the sheet and look for rows that have "note sent" checked and now no longer have the pending update icon to look for corrections.
·Need better form controls (field limits, date fields, etc.).
- Sector: Meubels
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Fantastic Product
Beoordeeld op 16-11-2018
Great customer service. Ever-improving features. 100% cloud so you can collaborate from anywhere...
Great customer service. Ever-improving features. 100% cloud so you can collaborate from anywhere with virtually any device (desktop and/or app).
Smartsheet has become an indispensable part of how we run our business.
Pluspunten
Smartsheet is an amazing product and helps keep our whole company on schedule and collaborating in real time. It is really flexible and easy to start using.
Once you have used it for a while, you will want to do more and more with it, and there never seems to be a limit to what you can do. They are also constantly adding new helpful features. One that was really useful to me was a kanban view called cardview. But there is also classic spreadsheet view, gannt view, and calendar view.
In addition to sheets, you can also run reports off the sheets which filter the data down for particular users or departments. These reports can be editable or read-only. You can also look at your data in real time using dashboards.
We have been using Smartsheet for several years now, and we still feel like we are only scratching the surface of its capabilities.
Another great feature is that you can have unlimited free collaborators. These people can use the sheets/reports/dashboard and enter data. However, it is only the paid users who can create and maintain the sheets. Over time, you may find more people in your organisation want to be creators, and it is easy to add licenses as needed.
Minpunten
There's not much I can say negative about this software. On rare occasions there can be unexpected outages or loss of functionality, but that is very rare indeed. There are sometimes maintenance windows on the weekend which can last up to 4 hours at a time, but these are advised well ahead of time. I think the only business that wouldn't want to use smartsheet is one that operates 24/7. If you are a normal Monday to Friday business, smartsheet will be fine for you.
- Sector: Meubels
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
A flexible tool only limited by your imagination and ability with formulae
Beoordeeld op 16-7-2021
Smartsheet has been transformational for our business. As a small bespoke kitchen manufacturer (21...
Smartsheet has been transformational for our business. As a small bespoke kitchen manufacturer (21 staff) we have some industry specific software for design and quoting, but most out of the box ERP software doesn't fit. We don't have an IT department so anything we use needs to be robust, and my background in programming has enabled us to implement some nifty systems using Smartsheet, but without the hassle of actually writing and then maintaining our own programs. Excel just doesn't compare, and is not cloud native so just doesn't work so well even in Office 365. We genuinely cannot live without it.
Pluspunten
Cloud based - available everywhere to everyone
Flexibility - it's not only a project management tool, it can do most things that Excel can do, but often better. Specifically column formulae are a fantastic recent addition that enables sheets to become almost unbreakable
Minpunten
Nothing major. There are some minor gripes:
- Slack integration doesn't allow tagging of individuals, and cannot allow a variable to determine which channel to send the message to
- Cannot yet control heirarchy with formulae, I hope this function will come eventually
- Sector: Hoger onderwijs
- Bedrijfsgrootte: 10.000+ werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Very robust collaboration tool
Beoordeeld op 10-12-2019
We have used Smartsheet for quite a few years to help manage projects, day-to-day items, operational...
We have used Smartsheet for quite a few years to help manage projects, day-to-day items, operational calendars, and other items at our higher ed institution. This tool has been a tremendous help with making it easier to collaborate with other companies, as well as increase the efficiency with certain tasks among our department and other departments at our institution. Smartsheet is a very easy tool to learn and use and provides a great amount of functionality in one place to collaborate across groups. I would highly recommend this product to companies, large or small, if they have multiple projects that they need to manage frequently. The ROI for this product is good if you use it all of the time. If you don't, it can end up being an expensive tool for collaboration while there are many alternative competitors out there that may be a better option financially.
Pluspunten
Smartsheet provides a very robust collaboration tool among teams and teams from other companies. The ability to show timelines, comments, attachments, and dates - all in one place - make it very easy to stay on track with projects. This tool also provides a very nice mobile and app platform to work off of while out on the go. We utilize the professional (paid) version to encompass all of the features that we need and are no longer offered in the free version, such as the ability to email directly from the sheet, send for updates, and utilize the reminder functions. Emailing directly from the sheet is a great feature since it allows you to send the comments, attachments, and info from the line all in one easy-to-read email. You can also cc yourself on the email so that you know that it was sent.
Minpunten
One of the things about Smartsheet that could be updated is the ability to copy info from one sheet and create a new sheet. For example, my team utilizes this tool for registration for certain programs at our university. The ability to copy the entire sheet (with all of the info and attachments) onto a new sheet and update the dates, or minimal information, would be a great function to have. The other option would be to allow more functionality in the free version (which was previously there). The update to only allowing email sends from a single line in the professional (paid) version now is a bit challenging when we only budgeted for a certain amount of licenses for the academic year (and we all know how stingy higher ed budgets are right now)