HelpOnClick Live Chat Software reviews

Pluspunten

The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

Minpunten

I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.

Pluspunten

HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.

Minpunten

Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.

Pluspunten

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

Minpunten

It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).

Pluspunten

Affordable compared to other options. Easy to use for basic chat functions.

Minpunten

The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.

Pluspunten

Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website.

I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention.

The smartphone app also allows for support to be provided while on the go.

Minpunten

No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.

Pluspunten

Easy to setup and use for both the chatter and chatee.

Minpunten

Been using the software for over 2 years and have not encountered any problems.

Pluspunten

What we like most about HelpOnClick is that it just works. We've been using it for a few years now and have only had one minor issue with availability.

Minpunten

The only con I would say is adding users can be cost prohibitive in some cases.

Pluspunten

Easy to implement into our website. I can use a phone as well.

Minpunten

Nothing comes to mind. Sometimes I forget to sign out but that’s my own doing. I just set a reminder so I don’t forget to sign out when I’m going to be offline.

Pluspunten

Easy to work with as a customer! Nice to see when a responder is typing.

Minpunten

Have not run into any problems as of now.

Pluspunten

I like that I can see what a customer is typing before their response pops up. Allows me to be proactive in answering questions for them.

Minpunten

You have to delete archived chats one at a time which takes up more time and space then necessary. Please add the ability to choose more than one at a time to delete.