EZOfficeInventory reviews

The program does most everything I think an inventory/asset program should. The web-based access makes it very convenient to use. Assets can be entered in the system and checked out by users, reserved for future use, and checked in. The program allows items to be categorized and grouped for ease of searching, so even with a large inventory the program is very useable. For each item an owner can be assigned, its location can be entered, and documents and repair information can be uploaded. This is by no means a comprehensive list of features, though. I found the email alerts for returning checked out items when they are due to be very helpful.

I found the program was a bit difficult to use at first. For example, it took me a while to find how I could get a list of the items I had checked out, but once I had used the program more it is actually very easy to find things. I have noticed that sometimes the statistics on the main dashboard seem off; for example, it might say I have 0 assets checked out, when I actually have several checked out. Other than that, I haven't encountered any major software issues.

It's very user friendly software. Before selecting it, we looked at one other software. What we loved about it was the ability to customize it without having to call support for help. We are able to track all of our inventory via barcode no matter what project they are assigned to with ease, via online or mobile app.

As soon as I have an answer I will update. We are very pleased with the software.

I didn't personally pay for it. But then again my tuition went towards it, so I guess that's not much of a pro.

Everything. It's terrible.

I like the ability to assign assets to individual users to give them a sense of accountability. They perform their own audit responses and maintain their own location changes making it easier on back office functions. I also like the reporting functions both in the built-in reports as well as the custom reports that cater to the organization's needs.

One problem we have had consistently over the years is that we have some 3000+ assets in the system but when we do the annual inventory, we cannot request the audit for our entire list of inventory at one time. We can only request the audit 25 lines at a time so that is time consuming.

For our use case the most valuable feature is definitely the ability to pull user information from our existing LDAP system so we never have to worry about creating user profiles or authentication. We also love the "carts" module which saves us time when checking out multiple assets to the same student/staff member.

It is frustrating that carts is not set up as part of the core of the software and is instead an add-on. This means certain features like sending alerts based on cart actions or seeing cart reservations along side single item reservations. I feel this is likely due to the fact that this system is designed for companies to manage their assets among staff, but we are implementing it as a service/customer lending system sort of like a library for tech hardware.

It's feature rich, and easy to configure. I've had very little difficulty converting our very dated inventory database over to EZOfficeInventory.

It would be really convenient if we were able to upload more than 1000 assets at a time. Other than that, I have no complaints so far.

I love that while the user is able to completely customize it, the software itself is incredibly simple to use. The fact that you are allowed to create your own line items and adjust them as needed has been an amazing feature for me. Also, when I went to import our inventory from the software we had been using, I was really anticipating having to go in and adjust anything that didn't match up. But EZOffice was smart enough to realize this would probably be an issue, so when I imported, any field from the previous software that did not match a field in EZOffice was flagged, and I was given the opportunity to choose what I wanted that field to be named.

I have honestly had no bad experiences with EZOffice

The ease of use is great and the learning curve is low. The ability to search and sort for specific assets, the state it is in, where it is, calibration status and ..., is a powerful tool. The ease of editing Services and scheduling services. The App is pretty good too.

We are working on a one stop shop for a Packing List, but have struggled to make one Packing List that also includes the miscellaneous items shipping and returning. When an item is updated for its return date, I get 20 e-mails of all the items instead of just one e-mail that includes all the items on 1 Packing List.

Easiness of use, unlimited users for lower cost than other softwares.

Some of the functionalities are limited or have to be built. Not being able to customize based on needs.

How easy it was to setup off the ground, and the ability to have multiple tenancies under your account (User Listings) so we can manage multiple components of the business in EZOffice, from Hardware to Medical Supplies. The speed at which customer support replies.

The mobile app needs more polishing to substitute working from the browser.

The ability to easily see which employees have been assigned which Assets makes the management of equipment for onboarding/offboarding much simpler. The ability to provision Members via our Azure AD allows for an easy automation. The ease of checking things in and out via the App or the ZenDesk integration has saved us time but also dramatically increased the accuracy of our records.

Checking In Asset Stock from a specific user could be improved. With the ZenDesk Integration and the App, there is no search function within the list of check out records. You must use ctrl+f in the browser to find a specific member or scroll through the list. In my instance, when I create a custom view of the list of Items, the column widths seem to auto adjust and it cuts off some of the columns that I've selected to view. I can readjust them but they always revert back.

We really enjoy how versatile this product is. We use it to track everything from computers and peripherals in the office to our trucks in the field. It is simple enough to allow for us to use it across a wide range of assets, but also robust enough to allow us to track service and schedule reminders for regular service and registration on our trailers and equipment. It has dramatically increased accountability across the organization and allowed us to ensure better control of our assets.

There are not really very many cons that we have discovered for the software. The only drawback is that some of our less technically savvy employees are a bit intimidated by the UI. However, after the initial hurdles, they seem to pick it up quickly.

I enjoy that it is flexible, but lightweight. Some inventory systems seem steeped in some old IBM style clunkiness but this tool matches cloud-style service culture and seems to flex where needed.

As someone that uses this tool for a few limited purposes, I have yet to really master effective reporting. I feel I either need to educate myself further or the steps to run the limited reports that I want are not as clear as they could be (compared to other EZO features)

The program covers a lot of important functions that are not included in all asset tracking software on the market for a very affordable price. The field customizability is a powerful function increasing the effectiveness of the software exponentially compared to the product out of the box. My company was able to add fields that coincide with the other departments to increase the ease of tracking vehicle's fuel and repair part purchasing, recalibration dates, load tests, etc.

Does not have an administrator inventory function. I would like to see a function allowing administrators to conduct and record a verification inventory. The custody confirmation is an extremely helpful feature, but it is bound to the account the item is signed out to.

The software enables our company which has many different locations to manage all of our assets under one platform. Additionally, the ability to have multiple administrators allows each office to add users and assets as they please without relying on anyone else.

From a user profile I wish there were more options to search independent history of asset use or create a favorite assets list so checking out assets can be a quicker process.

We were losing money having to pay to replace lost tools & equipment which were being left on sites. EZOfficeInventory now means that we can track everything we hand out to our sub-contactors & employees to use and ensure we get it back. It is completely worth the time and money to input everything on the system. The QR code feature is ideal and saves so much time. When someone needs to check-out an item, they simply open the app on their phone, scan the code and check out. We only currently use a small portion of the website which is available but will definitely be looking into what else we can use EZOfficeInventory for.

The only thing which we would change (although it's not exactly an issue at all just slightly time consuming) is when printing the QR codes for each item, we have to click on the link to the QR code, then screenshot the internet page with the QR code on, then paste into a word document, then crop the screenshot to just the QR code, then save the QR code as a .JPG to then insert the image onto our label printing software. If there was an option to save the QR code as an image file straight away that would be amazing however I'm not sure if this is even possible!