Toast POS reviews

We love Toast and its modern/easy to use setup. It is very easy for both our employees and customers to utilize. We love the online ordering features, the terminal setup and the customer service.

We are always left disappointed with the processing fees for credit cards. We wish we could price compare. This makes the system more expensive than it initially seems.

if I can give O star I will the suck your money out .

I order product the messed up my order and charge me and have another the send me and charge me for the sand me label after three day sen the product back after milion call and email and no supervisor to talk and if you do he can Resolve anything and not get my credit back till after 28 days this is the most Ridiculous thing I ever hear you lost me as a customer and you'r not supporting Restarant business your there for take advantage of small business!!!!

Very user Friendly, easy to update menus and add people.

They constantly changing design do not like new designs.

Toast is user friendly, both on the front end and back end. Making changes on the fly is simple too!

Having to hit update so many times. This was a system update and took some learning. My employees feel like they have to push too make buttons to get to the check. Used to be more simple when we first started using toast. Some of the buttons on the screen are also tiny.

Nothing nothing at all, they lie to get me on board now I’m unhappy every day wonder what’s the next disappointment with them

The customer service agent, pay as you go QR code, tell you use receipts for charge back, receipt don’t need to be signed so it becomes irrelevant

It's relatively easy to use and set up. Being able to adjust prices and buttons on the fly is helpful, as well as color coding them.

It can be slow and difficult to search for items.

Toast is incredibly easy to use for the front of house, back of house, and the back office. The ease of reporting makes my life so much easier. Utilizing the handheld system helps my staff turn tables faster and make less mistakes.

We have a hard time integrating with InforHMS and sometimes the integration with Resy malfunctions. The system upgrades and there is no warning, which can be difficult to navigate at first.

It is very easy to use and great for quick service

Sometime the handhelds cant disconnect really easily.

The pos screen setup is good Easy to do orders

Customer service! I was told during the sign up process I would be able to do certain things (these thing

Easy daily use and modifier options and report options. We had to submit an insurance claim and everything requested was available through Toast.

Hit/miss with customer service. You either get someone excellent that can walk you through the issue or someone with no clue that keeps you on the phone rather than transferring to someone who can assist.

The online access is the most important. Being able to make changes in real time with no service interruptions.

I wish I could process payments for customers on the desktop version. Same for gift cards sales.

Toast is designed in a way that you can learn how to use all the features within minutes. It is very user friendly, and dynamic. Great for both management and staff.

Once in a while, there will be a network wide crash that causes some entry errors, and occasionally some offline payment processing errors. Toast is usually great about fixing this.

Great system have been using for over 2 years

Not much to report on this end, we enjoy the system

Toast is a very easy-to-use and intuitive POS. It was a great change from a legacy platform, and a brief stint with another terrible platform. Team picks it up very quickly.

Wish the handhelds had a longer lifespan. We spent a lot of money on them just prior to covid, then shut down for more than a year. Upon reopening many of them had issues with card readers, batteries and a new model was released. Wound up being many thousands of dollars spent only to be on the cusp of needing to replace them all.Wish there was more flexibility with an enterprise system. It would be nice to have more local customization while maintaining a brand database.

POS ease or use. Accurate payment and reporting systems.

Extra, unnecessary features for our needs

There are so many POS devices in a Restaurant and Toast has one device that can take order, Create and Take Payments all in one and that is more easier for servers.

The Bar Order taking and Payment terminal should have autodiscovery that has reachable IP addresses in the same network to be able to link it easily.

Keeps stuff in one place so that's nice!

It glitches way too much and the response to fix is not quick enough

This is one of the best systems to train new staff on it's very user friendly it has the test mode and it's also easy for inputting and creating a new menu

Every time that you sign in to toast from say your mobile phone or also a laptop you have the recaptcha but it says that you are remembered but you said you still have to go through all of the steps to make sure that it's you sometimes that takes a little bit more time than you want it to

it is convenient, easy, and accessible without downloading.

Slightly complicated for average user who is unaware of UI techniques.

The ever evolving addition of modules and ease of use. Simplifies our line operations and enables us to offer a loyalty program and gift cards that a small business would be challenged to offer on our own

Toast is the simplest POS system I have ever used.