Toast POS reviews

Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website.

The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional.

Toast can slow down, which isn't good news when the restaurant is busy.

The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year.

Software is user friendly. It has vast functionality and great reporting. I also use Toast Payroll which has been amazing.

Support is not efficient. It is time consuming to get problems resolved sometimes. Also the equipment did not hold up well- possibly due to the volume of our business.

*user friendly
*online reporting accessible from anywhere
*online food ordering
*easy to add menu items

*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.)
*no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue.
*support cases opened on their online platform are not addressed and no one calls restaurant to resolve
*No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval.
*Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote.
*Handheld device does NOT support ApplePay.
*ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front.
*No way to comp a gift card online and email it to a guest from Toast Central online.
*No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price.

Toast is a simple to use and even easier to train POS platform for all restaurants. Setting up menus and editing are both quick and easy and can be done for multiple restaurants at the same time.

Some of the reports have a time constant that you can run them for, like 6 months, would prefer to be able to run full year sales reports or more if needed.

Toast offers all the tools we need as a business. We initially adopted to get away from our legacy system that did not offer affordable POS option with cloud-based services at the time. Toast makes it easy for me to manage all three of my locations.

There are a few glitches in the system that could be fixed faster. They generally do update and fix quickly but some things take away as they gather user feedback. Also, it would be nice to enterprise our menu management for multi-locations.

It is very user friendly. It is built that I can search for most of the things I may be questioning. The toast training videos were very helpful in the beginning. I like that I am able to find all of the reporting numbers I need as well as the guest engagement. Being able to send email campaigns directly from the system is a game changer. The pre loaded templates are super helpful as well.

That I did not have someone to actually help me with the initial stuff. We did not get help with end of day paperwork. The reports were off for an entire week until I noticed a discrepancy in the numbers. We Do counter service with a tip pool so we need overall numbers not numbers that I find after deductions. I also Cannot find a way to remove the Tip pool servers tips in my tip pool numbers. I need them to not be part of my final numbers for payroll purposes.

We started with Toast in 2020 during the pandemic. Toast was the only thing that was good about that year! The integration of the online ordering into our daily or weekly menu updates are seamless. Customers had questions answered and orders filled without our help or guidance. I love the ease of use for service. We have had several new staff members and they pick up the system without too much training. It's easy to transfer tickets and items, cancel sales and give discounts, as well as run all the reports we need for success.

I wish there was an app where I could change things, look at reports, and update menus from my phone instead of going through a browser.

The ease of setting up menus and distributing orders to prep stations and expeditors.

The blindspots in the functionality with respect to complex operations like ours.

Easy to use, easy to set up different stations (bar, kitchen, prep), very little goes wrong day to day

I've stopped contacting customer service because, most often, I know more about the system than they do. Multiple times I've called or chatted, asking for some feature to be implemented to be told that it can't be done; only to find, after some detective work by me, that it can, in fact, be done.

TOAST is a solid point of sale system available for a very reasonable price. Adding, editing and removing menu items can be done quickly and remotely. Printer routing and other back of house set up is a breeze. Customer service staff is well trained and very reliable.

Not really designed for large scale/ high volume operations. KDS screens have some issues.

Very easy to use and make on the fly changes

The constant Nickel & Dimming! I have multiple restaurants and its so frustrating that each one has different pricing. I have had toast for over 5 years now and it constantly has changed so much so fast that the customer service line employees have no idea how to get things done. If you power on and off and it does not work you will have to wait for someone to call you back that has higher credentials.

Also I have had their special router go out 2x now (funny just a week after warranty both times) and my restaurant could no longer use the POS and they could care less. Its been 1 week and still no replacement. Such a shame their customer service is so bad and it just feels like a money grab at times.

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Very feature rich with a robust online delivery platform that seamlessly integrates with the POS solution. Synchronization is almost immediate and we have seen a huge increase in online ordering already. The self service kiosk was easy to setup and has a great look and feel

Overwhelming and we have barely begun to turn on all the other features - customer loyalty, customer feedback, delivery and so on.

I love how robust it is! The search bar feature at the top makes it easy to find what you are looking for in a platform that is really encompassing of any of our retail and restaurant POS needs. I also love Quick Edit and that people on the floor can make quick changes without relying on management to go into the back office.

I wish there were a mobile app that would allow me to quickly check sales instead of having to login through a browser.

I love that i can change a button on a dime, update prices easily and the customer service is friendly to work with and always helpful.

I don't like that during a power outage that there isn't a battery backup on the system so my staff can still update their tips before the 4:00 am batch out time for credit card processing. We recently lost power for almost 48 hrs and we were open, there was not really any plan in place per Toast. We cant just not pay our staff their hard earned tips.

Intuitive front and back end for both user and admin. It is night and day from every other operating system I've used. Everything about this system is designed around the end user experience and implemented nearly flawlessly.

Occasional difficulty with card reader/ hardware. Though issues are dealt with promptly by customer service.

The ease of use of the POS, the reports, payroll

There was nothing really I didn’t like I guess if I had to choose it would be the ability to contact the tax area of toast

The UI is pretty intuitive and the reporting is very solid.

It failed constantly. They're charging me anyway.

This software is incredibly user friendly. Anyone can learn how to use all the functions of Toast if they're willing to go through the plentiful help articles and/or watch the videos. Toast is easy to edit, easy to organize, and the app works much better than other mobile apps we've used for our coffee shop. The reporting options are very helpful, managing active employees, time entries, and menu organization is all very simple!

If I could change anything, it would be me to make absolutely everything 100% customizable. The only complaint I've ever had with Toast is there are a few things over the years we've wanted to tailor specifically for our business and its locations, but haven't had the ability via Toast. However, there are new features being added consistently, so I have no doubts that the Toast team is committed to making the software as best as it can possibly be.

Toast software is updated. Constantly, I find this refreshing and knowing that new features and securities are always top of mind from the engineers, we constantly submit future requests to help provide valuable input on the usefulness in the marketplace.

Often times, toast engineers, create features are pathways to solve issues, and Toast could do a better job at leading the operators know that these features exist, and the problem-solving is built-in

Great analytics but the on boarding and follow up customer service is embarrassing.

I've been trying to set up online ordering for weeks now. It's been counting a lot of problems because of the basic lack of customer support. They are responsive but spend a lot of time telling you how they understand where you're coming from without actually solving any problems. It got so ridiculous that I asked a basic question about how toast had approved a test transaction outside of the 5 mile delivery radius and what happens if a customer did this. The agent I was poking with actually told me that she didn't know what would happen, or even if those delivery services was functional right now. I asked her frank advice as to whether or not I could trust the system I if I turned it on and she said she didn't know. I was supposed to receive a follow up call from a manager this morning and have now been waiting by my phone for two hours past the appointed time. Also, I was actually charged a fee for setting up online ordering when I first got the system. Just embarrassing.

Relatively easy to use if set up properly. Easy to adjust menu on the fly. Offline CC processing. Payroll is responsive.

They do not give you the time of day unless they are trying to sell you something. Waste of money paying them to set it up. We can't even get good support using a free trial of their new service modules . They will just tell you how much this will increase your sales.

I enjoy how many items can be displayed throughout the system within endless categories. It is very simple to edit the spelling of a product, the price or the quantity you have remaining. Adding more products is just as easy and for the food and bar industry we all know how many modifications guests request (and you can never have that many buttons), so the "special request" option, which allows you to type and charge whatever you would like below a certain item ordered is a lifesaver.

It is frustrating that Toast categorizes every product alphabetically. Additionally, our company has had better credit processing company offers but we are locked into Toast's credit processing and higher fees.

The real time data. The ease to change anything form my phone. use of the handhelds really helps in steps of service.

I wish there was a better way to manage tip outs.