Vagaro

4,7 (3.140)
Planningsoftware voor salons, spa's, fitnesslessen en bedrijven

Totaalscore

4,7 /5
(3.140)
Prijs-kwaliteitverhouding
4,7/5
Functies
4,6/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,7/5

95%
heeft deze app aanbevolen
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3140 reviews

Sean A
Totaalscore
  • Sector: Hoger onderwijs
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Good value for the price

Beoordeeld op 4-2-2019

Pluspunten

I set this software up for a massage therapist shop. It was for an individual who needed to contract out 2 services, yoga and massage therapy. In order to do that, we had to buy 2 subscriptions what was sort of a pain. However, the ease of use of software was great. There's integration into yelp and facebook. It integrates right into your google calendar which is super important for people that are really busy. Also its way cheaper than mind body so that's a bonus.

They provide everything you need in order to setup a successful massage shop or whatever in fitness you are doing. They even take credit card for services. If you swipe it on your phone in the mobile app, it will ask you for a tip. On ipad, it doesn't.

Also vagaro allows you to rebook an appointment on the spot which I found very convenient for rebookings.

Minpunten

It was really hard to setup multiple services within the shop. I had to setup yoga and massage under 2 different employees but the same name, with 2 different google calendars. It was really messy. It works best when you have employees and can set them up under services they provide, if your solo and provide more than 1 service that aren't related, its hard.

Yan
Totaalscore
  • Sector: Vervoer/over de weg/per spoor
  • Bedrijfsgrootte: 5.001-10.000 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Efficient and Feature-Packed: Vagaro Review

Beoordeeld op 15-5-2023

My overall experience with Vagaro has been extremely positive. It has significantly streamlined my business operations and enhanced the overall efficiency of my salon. The scheduling features have made it a breeze to manage appointments, and the automated reminders have helped reduce no-shows. The point-of-sale system is robust and integrates seamlessly with my payment processors, making transactions smooth and secure. Furthermore, the marketing tools have allowed me to reach a wider audience and promote my services effectively. Vagaro has truly become an indispensable tool for my business.

Pluspunten

Vagaro is an excellent program overall, there are a few minor areas for improvement. One aspect I found slightly lacking is the reporting and analytics section. Although it provides essential data, I would appreciate more in-depth insights and customizable reporting options. Additionally, while the customer support team is responsive, there have been a few instances where I experienced slight delays in getting a resolution to my queries.

Minpunten

Vagaro is an excellent program overall, there are a few minor areas for improvement. One aspect I found slightly lacking is the reporting and analytics section. Although it provides essential data, I would appreciate more in-depth insights and customizable reporting options. Additionally, while the customer support team is responsive, there have been a few instances where I experienced slight delays in getting a resolution to my queries.

Joi
Totaalscore
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

Many pros, but and equal amount of cons

Beoordeeld op 6-7-2016

I have used Vagaro for about three years. Initially the bells and whistles are enticing. You begin with the $25 fee, but the functionalities you need to get the most of the site come at additional fees. If you do not add these "monthly" fees the site is very bland.
If you want to use the features such as: credit card capture, requiring a credit card to be enter by clients to book and other options such as these, you must add their chosen processing company along with authorize.net; of course with other added monthly fees.
The customer service agent are limit in their knowledge and frequently tell you they will add your issue "in the que" for the technical department. They have a forum where you can discuss and suggest issues and request features, but it seems to be just for show for the past few years.
When you use their credit card processing you are automatically batched out at "4PM". Whatever income you make after 4pm will be added to the next day. Any income made after 4pm Thursday will not be added to your bank account until "MONDAY MORNING". Meaning anything after 4pm Thursday, all of Friday's income and Saturday's income will not be added to your account (including tips) will not be added until MONDAY.
The credit card processing company is very hard to contact.
The mobile credit card device has not been updated to read card chips , but we have been told for almost a year it will be available "in about a month".
The system is very slow. Make sure you have a mobile device AND your computer just is case it is on the fritz.
They did what they initially called emergency maintenance on the Friday before the 4th of July without any notice. We could not use the site at all. No new appointments, could not check anyone out and if you did not have a hard copy our product prices you could not sell ANYTHING for about 4 HOURS in the middle of the day. They system was visibly on the verge of malfunctioning for days, but they did not send out any emails preparing us for the system being shut down, but they did send one early that day to alert us about a new feature .....

To sum it up, while there are many features they come at a price, with mediocre customer service, many restrictions on receiving your funds and you advertise their service every single time you send out a email, text or any other notice, but you are added to their very saturated search engine and your clients can be enticed by other salons in your area.

Pluspunten

A lot of features

Minpunten

Mediocre customer service
You advertise for them whenever you reach out to clients
Runs slow
Credit card processing is not the best; your money is held hostage for days at the end of the week and batches out to early
Your clients can be enticed by other salons in your area that also uses the site if they add their location

Michelle
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Easy to Setup

Beoordeeld op 29-1-2023

other than the con above all is good. that is why i stayed with them and didn't go with the square for booking appointments. Once you get used to everything vagaro has to offer going somewhere else is hard.

Pluspunten

I like just about everything about this software. I have used alot of them and this one is far the best in terms of setting up- very easy to do doesn't require alot of time on your part. It has a lot of features included with set price but if you want to upgrade then you do based on your usage. Now i use the POS system because of the creditcard feature. It costs additional $10 a month for the online part of it but it was worth it to me. and depending on how much your sales are it could cost additional $10 a month too.

Minpunten

The only con i see so far is we have a cancellation fee of 1/2 of service and we are trying to figure out if we wanted to charge say like $50 instead of the full 1/2 - just wondering if we can override that . It is all so new to us. One more thing - it would be nice to if we could decide on the certain clients who abuse the cancellation thing to put something on their chart - what i have done is for online booking require acceptance so we can do that.

Overwogen alternatieven

Square Point of Sale en Square Appointments

Redenen om over te stappen op Vagaro

the square just had to many addons $$ i might have saved a few dollars maybe but having to put in all my services everything i have with vagaro that would have been a nightmare and i really didn't want to give up my off days for it.
Cassidy
Totaalscore
  • Sector: Consumentendiensten
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great app for hair stylist

Beoordeeld op 29-4-2023

My experience with Vagaro has been positive overall It is like a hair stylist created this software knowing what was missing in our industry.

Pluspunten

I like the convince and ease of having this on my phone and my computer. I always have my work schedule with me and can easily access all my client notes and past appts on the go. Its aesthetically pleasing and easy to use. I can easily make adjustments in real time that are reflected immediately.

Minpunten

I think there needs to be a better way to create changes in an employees schedule. Something that would allow you to switch up their availability moving forward without it changing past dates. For example: If Molly is working Mondays thru Fridays during the school year but only Tuesdays and Thursdays in the summer I would like to be able to do that instead of having to create custom schedules for each day.

Katelyn
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

GREAT for start!

Beoordeeld op 1-5-2023

Pluspunten

Its easy, easy for clients as well. I love all the forms options, I think its ridiculous that. Have to pay $10 a month just to have the cancellation policy and card on file. This is a booking app, it should come with.

Minpunten

a lot of the extra features should not be that much money. Especially the cancellation one, that's ridiculous. $10 to have a card on file while I already pay $30 for the app. The forms sure, but to just obtain a card is obnoxious.

sam
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

vagaro review

Beoordeeld op 5-5-2023

Vagaro is an all-encompassing software platform that provides a variety of tools for companies in the health, wellness, and beauty sectors to manage their operations, draw in and keep clients, and expand their business.Businesses wishing to simplify operations and enhance customer service will find Vagaro's online booking platform and client management tools to be very helpful. Additionally, the marketing and payment processing tools offer useful functions that can aid businesses in boosting

Pluspunten

Customers can make appointments using Vagaro's user-friendly online scheduling platform at their convenience, which can boost bookings and lower scheduling mistakes.Vagaro provides capabilities for maintaining customer data, such as appointment histories, purchase histories, and preferences. This can help companies personalise their services and forge closer connections with their clients.

Minpunten

Learning Vagaro can take some time, especially for companies that aren't accustomed to using scheduling and management software. Staff employees may need to put in time and money to train for this.Cost: Vagaro has a number of pricing options, however some companies could find the price to be greater than that of other scheduling and management programmes.

Jennifer
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best Software In Twenty Years of Business

Beoordeeld op 7-4-2023

My website booking has improved. My last software almost killed my online presence because it was so cumbersome that clients hated it. Clients have come in the door and thanked me for changing my system. Rebooking in store is a breeze. Teaching this is almost non-existent because it teaches itself. Wonderful decision I made. It has given me hours of time back from NOT having to be on hold as well as making payroll a two click process.

Pluspunten

The payroll feature is amazing, the electronic forms-excellent, the ease of use, the availability of support. I can't say what I like the best because I love it all. Oh and their credit card rates are as comparable as they are with square so I switched because having it all in one system is so easy.

Minpunten

The screen only populates to whatever person is logged in at the time and you have to pick the other operators to see their schedule. I would like for it to populate with everyone that is on schedule that day.

Jessica
Totaalscore
  • Sector: Alternatieve geneeskunde
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Easy to use and great value

Beoordeeld op 15-5-2023

Overall, Vagaro is a great value. I honestly could not do the work I do without Vagaro.

Pluspunten

I absolutely love the online scheduling, appointment reminders, SOAP notes, electronic forms, and the ability to secure a credit card at the time of scheduling appointments.

Minpunten

Vagaro has not had any issues that I felt negatively about

Myeshia
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Completely Satisfied

Beoordeeld op 9-5-2023

Pluspunten

Vagaro has become an important asset to the growing of my business. It has allowed me to manage the clients that I have currently and service potential new clients.

Minpunten

I currently have no complaints. I have been using it for 10+ years and I love it.

Amy
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Best value for features, support level & price

Beoordeeld op 27-12-2020

I researched/test run softwares for 2 years, after working in the industry and already using several different ones including for other industries. Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs. Their service email/call system could be much better organized to be efficient & effective. If they allowed for the reps to manage a portfolio of clients with direct email/phone for questions instead of the constant "zone defense" approach it would fit the company goals and values much better. The customer service reps, however, are generally pretty awesome and committed to resolving the issues. Everyone's time would better spent in a focussed system opposed to the chaotic approach they currently have.

Pluspunten

Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.

Minpunten

The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.

Overwogen alternatieven

Square Appointments

Redenen om voor Vagaro te kiezen

MB is okay but the software limitations made all kinds of important things confusing like financial reports. For years I gave them thoughtful feedback but there was never an investment in the software improving in the slightest way. Vagaro is the opposite of this, constantly implementing customer feedback.

Redenen om over te stappen op Vagaro

I used Square Appointments between Massagebook and Vagaro. I still use Square for my email marketing as I like it much more than Vagaro's. Square is wonderful with fantastic service as well. They are just limited and do not offer the HIPPA compliance, intake forms, memberships, rewards program that Vagaro does.

Antwoord van Vagaro Vertalen naar het Nederlands

Hi Amy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think.

Michelle
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Vagaro Love (it's a real thing)

Beoordeeld op 24-3-2022

Great, great. I love Vagaro. Like, sincerely hands-down I am fan all the way. It's format is user friendly for my clients and my staff to learn. The vagaro university on YouTube is so useful. Of course, their customer service rocks. The learning curve with my previous CRM was painful and long. Vagaro is a joy to work with.

Pluspunten

The customer service. The majority of reps are great and very helpful. I also love the a la carte pricing, it makes it so much more affordable and you can add what you need as you grow. I also love how they are consistently adding new features. I also feel like they listen to user feedback and implement changes. Vagaro University on Youtube is great! The electronic forms are a lifesaver to help enforce our cancellation/refund policy. Thanks to Vagaro I could run my business with peace of mind and be seen as more professional by the public.

Minpunten

I wish the logging in part was faster for the client and also it feels like the experience is more on vagaro than our brand. I would like the option to create a brand app more affordable. Also, if a client already has an account from another user, it erases the information placed it by me and makes me start all over. I would also like the client to add their mailing address and date of birth on their intake. The mailing address is an important aspect of our marketing. I wish the star rating on employees could be a feature that could be turned off or on. At times, it makes it hard for newer therapists to get bookings.

Overwogen alternatieven

Mindbody

Redenen om voor Vagaro te kiezen

MindBody was terrible. The monthly price was ludicrous and expensive. They raised prices four times in one year without notice. All the "bells and whistles" they offered were so hard to use that it wasn't worth it. It was way too expensive for a start up. I hated the learning curve.

Redenen om over te stappen op Vagaro

Outstanding customer service, the learning curve was a quarter of what MindBody was. The price was so reasonable for a solo provider which is how I started.

Antwoord van Vagaro Vertalen naar het Nederlands

Hello Michelle. We appreciate your review. If you would like to discuss these issues further, please reach out to [email protected]. Thanks so much for the kind words!

Frank
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

My pros and cons on Vagaro

Beoordeeld op 30-11-2022

My overall experience so far, with Vagaro is really good. I would recommend them to other massage business and massage therapists. I have had no issues or concerns, with any issues I've had, support has always been extremely professional and helpful in every way.

Pluspunten

I love the confirmation and waitlist features the most, because it prevents me from having to physically keep track of client's and my schedule openings. I like having everything integrated in the software; i.e., scheduling, payments, confirming, color coding, the waitlist, etc. Also their Customer Service Support is outstanding!!

Minpunten

I really wish the software would have an Add-on feature. I don't like having to integrate the Add-ons into my actual services, because it put the Add-on as a separate scheduled appointment. The other feature I don't really like is having to pay for Marketing and Texting features, of which there are different tier levels. Wight Massagebook it was all included. These are my biggest dislikes of the software.

Julie
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Awful booking system

Beoordeeld op 6-4-2022

Overall I would never recommend! It’s slow, buggy and the features do not outweigh how it bogs down your business and create lines up front because checking out is such a problem.

Pluspunten

The only thing I like about Vagaro was cancelling. I miss a few features versus our new system, but overall the system does not have a lot of pros besides being able to color code services.

Minpunten

The software itself is slow, buggy and we had multiple problems with it. After repeated calls to customer service they blamed it on our internet service which I upgraded with no change. I called back and they blamed my computer, to which I upgraded memory to make the computer faster. I continued to have issues. We just cancelled in January and they continue to bill me monthly, even after repeated attempts to get them to stop. Customer service takes an hour to get through to a person and they are not helpful.

Overwogen alternatieven

Square Appointments

Overgestapt van

Booker

Redenen om over te stappen op Vagaro

I wish I hadn’t. I now have square and though all the features aren’t 100% how I’d want them I pay less and I process a credit card in seconds and jump from day to day with ease!

Antwoord van Vagaro Vertalen naar het Nederlands

Hello Julie. We are sorry to hear about your experience. We are committed to providing excellent customer service and sincerely apologize if that was not your experience. If you would like to discuss this further, please feel free to reach out to us by emailing [email protected]

Hanin
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

STAY AWAY FROM Vagaro & PAYDESK!

Beoordeeld op 20-12-2022

We’ve purchased the PAYDESK thinking it’s as legit as they made it sound on their website, We ended up with an everyday of non-ending frozen system, unable to accept clients appointment, unable to check out clients, we have to restart the system almost every time we need to check out client, or try to book a client. Unable to see client signature of the guest side, unable to have them complete forms on the guest side of the Pay Desk. We’ve been in contact with Support since the first couple days we have received the PayDesk. They have been procrastinating the process of solving the issues, scheduled multiple remote sessions to try to resolve the issues, which was a total fail! They requested videos of all the issues they couldn’t solve during the remote session they set up , and we provided, YET its been over 6 weeks of going back and forth of non-ending emails! They’ve solved absolutely NOTHING!! Everyone on the software team blames the hardware team, and here we are with a piece of crap device. They Won’t refund a device that was purchased in JULY 2022, and they have evidence of all the support tickets they’ve been receiving for the past 5 months which is since we have received. I have called and talked to many people who stated each time that would be the last time before they escalate it to the development team, and they’ll take an action! NOTHING was done.

Pluspunten

Absolutely NOTHING! They take forever to answer a phone call if you contact support! Which will be very often once you start using their system! They’ve always had issues solving the issues you calling in regards! The worst nightmare I made a decision to use Vagaro in my business

Minpunten

TERRIBLE customer service, Unreliable devices, unreliable software, reckless team who does not care how frustrated you or you clients are with their system! Undelivered Services, and they've always had issues when trying to solve " the issues" you contact them in regard . They only charge money for everything you sign up for, but support for their terrible device can take up to 6 months with out any solving to the issues.

Overwogen alternatieven

Acuity Scheduling en ZENOTI

Redenen om voor Vagaro te kiezen

digital forms, cheaper processing fees then! square now offer even better EMR and lower competitive processing fees for Medical Spa

Overgestapt van

Square Payments

Redenen om over te stappen op Vagaro

Because they're cheaper! however they're only cheap in customer service and quality! they're no longer cheaper than any other company.
Jessica
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Over the past four years, Vagaro has been a huge help for me!

Beoordeeld op 15-1-2023

I have never had any problems in communications with Vagaro. They have always sent advance notice when they will not be in the office. Customer service has been excellent with rapid response any time that I have needed them. This is an excellent software to use for someone like myself, who is busy and running the business on my own.

Pluspunten

Vagaro is an excellent, simple, moderate-budget scheduling tool. There are add-on options that can improve your reach and your marketing, depending upon how much you need. They have improved their scheduling capabilities for fitness studio owners/administrators. As for set-up, on-ramping is simple and does not require long hours of education.

Minpunten

I have had a lot of trouble getting the clients to use the software on their end. They haven't found it too user-friendly, but I do work with an older generation. I get about 50% compliance with account and scheduling tasks. It would be so helpful if a video were developed so they can easily set up on their own.

Overwogen alternatieven

Trainerize en WellnessLiving

Redenen om voor Vagaro te kiezen

MindBody was getting outrageously expensive. And they had WAY too many features that I was not interested in using. It got very complicated, very quickly.

Overgestapt van

Mindbody

Redenen om over te stappen op Vagaro

Vagaro had simplicity and pricing for a business owner that was trying to simplify her tasks and shrink her business at the same time.
Sosanna
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Helps me operate my business seamlessly

Beoordeeld op 17-2-2022

I switched over to Vagaro from MindBody Software and I am super glad I did. I have just about everything I need in one place that allows me to run my business seamlessly.

Pluspunten

I like that this software is a one stop shop for me. I can schedule appointments, offer online booking and gift certificates and use it as my point of sale system. I am able to email and text my customers reminders, note and even send out emails with promotions and newsletters.

Minpunten

It would be really great to be able to customize the reminder and confirmation reminder emails. As well as be able to have a text number attached to my account that a client can text back. Many clients text back the confirmation email and they are confused when we don't get their message.

Antwoord van Vagaro Vertalen naar het Nederlands

Hello Sosanna. We're happy to hear about your experience. You can customize the appointment email by following the steps in this article: https://support.vagaro.com/hc/en-us/articles/360007892554. For the text messaging, I would recommend submitting that as a feature request by following the steps in this article: https://support.vagaro.com/hc/en-us/articles/360021060374. Thanks for sharing your feedback.

Geverifieerde reviewer
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Small Business owners, look elsewhere

Beoordeeld op 7-10-2022

See above.

Pluspunten

Cheaper than others, but you get what you pay for in that it is glitchy and customer support is incompetent in troubleshooting.

Minpunten

POOR CUSTOMER SERVICE AND LACK OF EFFECTIVE SOLUTIONS. GLITCHY SOFTWARE. Vagaro USED to be a viable solution, but it is glitchy and tech support is (respectfully) incompetent when it comes to troubleshooting.

It has been 4 days now of lost revenue and frustrated clients for my business. The only option that your customer service has been giving me is that they are trying to "replicate" the issue but haven't come up with a reasonable solution. They sent the issue to the developers two days ago. By the time we expect a response, it will be one week of lost revenue.

We have had over a DOZEN clients report that they aren't able to complete checkout and all they keep getting is a "spinning red wheel." The solution offered by your tech support was to "refresh their cache," and to "change browsers" which is an unreasonable option to even offer, since there are clients who may not be even reporting issues and won't have that direction from us. No one from Vagaro has openly admitted that their is an issue with the software. This is inauthentic as how can over a dozen clients have issues with their web browsers or history(#gaslight)? It's clearly on your end yet no one has owned up to it at Vagaro.

We are looking to switch due to lack of transparency, effective customer service and technical support.

Kristin
Totaalscore
  • Sector: Cosmetica
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

LOVE this program is GREAT & Easy for beginners to use!

Beoordeeld op 20-3-2022

Love it?

Pluspunten

I absolutely love this program. I was using paper calendar and paper files. I am SO happy I could help planet earth and take away my old school filing system and replace with an online. It was so simple to set up. So it’s a great program for beginners. I love the points system and the fact you can add products as I just don’t provide services - I also sell products. Customer service is always available for help also!

Minpunten

Ummmm…can’t think of anything I don’t like. Maybe to make your work hours easier to use. Like I have another part time job and when I switch my hours online it copies it as the business hours of the business which I do not like. I wanna keep it open 8-4pm but say I work 12-3 I don’t want it to switch it online to that. Do you know what I mean? I just want it to look like I’m booked.

Overwogen alternatieven

Booksy en Epos Now

Redenen om over te stappen op Vagaro

The free debit card machine to be honest! and come to find the software is better also! (Booking system)

Antwoord van Vagaro Vertalen naar het Nederlands

Hello Kristin. We're glad to hear your feedback. You can read about how to set your business hours here: https://support.vagaro.com/hc/en-us/articles/4405450496923

Mary
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Features & functionality

Beoordeeld op 16-10-2020

Pluspunten

Vagaro keeps all of my client information, services, products, reports and finances very well organized. I've used this software for over 5 years now and my favorite thing is, it's forever changing (for the better of course). I honestly have no complaints with the way it runs, however, if I'd like to see a change all I have to do is make a request and they take it under consideration. Obviously not every suggestion can be accommodated; but for the most part it just keeps getting better and better for a very reasonable price.

Minpunten

I wish when a customer decides they want to opt-out from receiving email marketing from one salon it wouldn't affect another. When a different business uses vagaro but the client has been to someone else and chose not receive email marketing they don't receive mine.

Overwogen alternatieven

Booker

Redenen om over te stappen op Vagaro

Convenience at first. Where I was renting it was already being used. Now I own my own spa and don't share with anyone but continue to use it because I'm extremely satisfied with customer service and fuctionality.

Antwoord van Vagaro Vertalen naar het Nederlands

Hi Mary, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!

Sarry
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

Give it a go

Beoordeeld op 30-11-2020

I just wish there was a little more to Vagaro when it comes to business essentials. It is really important for owners to track their numbers without having to do extra work and I just wish there was more there. I also wish that texting was a part of the program seeing as how contactless is the way to go but to charge an arm and a leg is a bit much. I get that new ideas are coming up and the actual subscription isn't expensive, but don't up-charge us because technology changes and you see it as a way to get money from us. I also wish there was an option for split payments of more than one credit card. I wish that they did NOT charge a fee for us to accept credit card tips. A few ideas and ways to help.

Pluspunten

This software is pretty easy to use and it allows us to check our schedules anytime

Minpunten

There are always pros and cons, for me sometimes it's the reliability that bothers me. Sometimes appointments will not show and clients get a confirmation which is frustrating. I also don't like the way the company handles its credit card processing especially during covid, it would be nice not to have to pay an extra free when it comes to storing cards in the system. I also didn’t like how little resources there are for reports or how little the software offers you a boost when you pay for a service to "get noticed" otherewise everything is pretty standard.

Antwoord van Vagaro Vertalen naar het Nederlands

Thank you for your review, if you have any ideas about how we can improve the software you can share them at feedback.vagaro.com

Jeff
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Get More Customers and Boost Your Sales with Vagaro

Beoordeeld op 12-3-2023

Vagaro has been an indispensable tool for us in streamlining our operations and expanding our online presence. Perhaps of the most serious issue we looked prior to utilizing Vagaro was dealing with our arrangement appointments and client information, which frequently brought about mistakes and twofold appointments.We have, however, been able to effectively manage our appointments and customer data in a centralized location since implementing Vagaro, significantly reducing errors and confusion. We have been able to optimize our workflow using Vagaro's comprehensive scheduling and management tools, which has given us more time to concentrate on providing superior customer service.Additionally, Vagaro's customizable gift certificates have revolutionized our sales. We can make gift declarations to sell on the web, which has permitted us to contact a more extensive crowd and draw in new clients. We have also made use of Vagaro's social media marketing tools to advertise our services and make ourselves more visible online, which has resulted in a significant rise in bookings and sales.Although there is a learning curve when using Vagaro for the first time, the platform's numerous features and excellent customer support have made the process much easier. Even though Vagaro's pricing may be higher than that of some other salon management software options, the advantages we have reaped far outweigh the cost of the software.

Pluspunten

Allowing businesses to create and sell gift certificates online, this feature has helped us increase sales. We have been able to personalize these certificates, making them more appealing to customers as gifts for loved ones. This has made the company more visible to a broader audience, which has resulted in more bookings and revenue.The social media marketing tools that Vagaro provides are yet another great feature that has been beneficial to us. We can now easily advertise our products and services on social media platforms like Instagram and Facebook thanks to these tools. We use the platform to schedule and publish posts, monitor their social media performance, and interact with their followers all from a single location. Online visibility has increased as a result, bringing in new customers and exposing them to a wider audience.

Minpunten

The platform has a steep learning curve and can be expensive for some businesses. However, I believe that Vagaro's advantages outweigh these potential disadvantages.I have to admit that learning how to use all of Vagaro's features took some time when we first started using it. On the other hand, the Vagaro support team was extremely helpful in guiding us through the procedure and responding to any questions we had. We were able to fully utilize all of the features of the platform once we got the hang of it, which has helped us streamline our operations and offer our customers a seamless experience.Regarding pricing, although Vagaro may be more expensive than other options, I believe it is well worth the money. For instance, the customizable gift certificate feature of Vagaro has revolutionized our company. Our ability to make and sell gift certificates online has helped us increase sales and bring in new customers.

Jayvee
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 51-200 werknemers
  • Wekelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Discover the Benefits of Using Vagaro: An Honest Review

Beoordeeld op 16-3-2023

I find Vagaro to be a comprehensive platform with a variety of useful features for managing my work schedule and client appointments. I am able to manage my time and book appointments quickly and effectively thanks to the scheduling tools, which are simple to use. I also like that I can talk to my customers through the platform, which helps me stay organized and make sure I'm giving good service.The marketing tools are one aspect of Vagaro that I particularly like. The capacity to send email crusades and advance my administrations via virtual entertainment has assisted me with drawing in new clients and develop my business. Also, the portable application makes it simple to deal with my timetable and arrangements in a hurry, which is significant for my bustling timetable.The Vagaro customer support team has been responsive and helpful in resolving any issues I have encountered with the software. Overall, Vagaro is a useful tool for me to use in managing my job.

Pluspunten

The tools for scheduling and managing appointments on the platform are one feature that I can highlight. Businesses can use these tools to schedule appointments, manage staff schedules, and communicate with customers more effectively. This can assist me as an employee in organizing my workday more effectively, minimizing scheduling conflicts, and ensuring that I am providing high-quality service to my customers.Vagaro's marketing tools, like email campaigns and social media integrations, are another useful feature. Businesses may be able to benefit from these tools by acquiring new customers and retaining existing ones, which may result in increased revenue and growth opportunities. This could result in more customers and possibly higher earnings for you as an employee.In general, the information that is made public about Vagaro suggests that it is a comprehensive platform that can assist businesses in the beauty, wellness, and fitness sectors in streamlining their operations and expanding their customer base.

Minpunten

The fact that Vagaro is a web-based platform necessitates a dependable internet connection to function is one potential issue. Booking appointments or using other platform features may be difficult if the internet connection is sluggish or unreliable.The fact that Vagaro is primarily intended for fitness, wellness, and beauty businesses is another potential issue. It's possible that the platform won't be as useful or relevant to an employee's needs if they work in a different industry.Lastly, some customers have complained that Vagaro's customer support can be slow or unresponsive. As an employee, if the platform were to have a technical or other issue, it could be frustrating and could affect my ability to provide high-quality service to my customers.

Kyle
Totaalscore
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

TERRIBLE customer service and point of sale!

Beoordeeld op 12-1-2018

Pluspunten

Online booking was a nice perk, although if a client didn't know how to book the first time(new online website) they would add themselves again so deleting a profile found to be quite an ordeal.

TERRIBLE TERRIBLE TERRIBLE customer service. I've been a user for the past 2 months and can't wait to find a new software company. It started great, so much easier that square appointments, online booking, the works! Wow... no. The booking service works okay, when it wants to open. I have better luck on my phone but being that I have an iPhone X I don't have a headphone jack so to swipe a card I use my iPad. It never works the first, or usually the second time so I have to pull out he reader and plug it back in. Any issues or questions I have leads to me having to wait on hold for customer service for 20+ minutes or waiting for an email response. There are a ton of hidden fees every month that we're never discussed(of course in the fine print but never but an agent) for card processing and I am beyond disgusted at how they are handeling a gift card order I purchased for my new, small business. I paid for perfect gift cards that were designed incorrectly because of me, but because I was told the wrong information by their team during the beginning stages of the ordering process. They are beyond condescending and unwilling to work with me in this issue and even went to the length the add up what both orders plus shipping would cost me if I decide to fix my issue

Minpunten

I was willing to get past the slower, unreliable point of sale and I can't start to explain how much time and effort went into setting this up and transitioning from another booker is so I'm so discusted to have to do it again due to in my opinion an easy fix by the company. I still can't believe how this matter was handled and how I was spoken to over a small order of gift cards.

Antwoord van Vagaro Vertalen naar het Nederlands

You didn't report issues accessing any of the account functions. If you had we would have advised on how to correct any connectivity issues. The mobile CC reader which operates with the Vagaro Pro app does use a headphone jack which works with the iPhone X adapter; we have no issues w/ compatibility/connection reliability. The report of a 20-minute hold time is inaccurate. Even including high call volumes, our average time to answer is 2 mins. We are also hiring more staff as we would rather it be even less time. Rates & fees were disclosed on the merchant services signup page & you had a screen to review the application before signing, disclosing everything. You called 1x regarding merchant services and had all of your questions answered accurately. The call record was reviewed.
Gift card order: design, proofing, and approval process completed. You never told the graphics team you wanted a foil inlay on gift cards and you approved the proof. Mgmt professionally told you all of this.

Crystal
Totaalscore
  • Sector: Detailhandel
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Do Not Purchase Vagaro Pay Desk

Beoordeeld op 3-10-2022

It’s sad because I do love Vagaros booking system but unfortunately I was threatened my account will close as soon as I dispute this with my credit card.

Pluspunten

I like the booking system and app it worked great for my salon

Minpunten

[SENSITIVE CONTENT] I had received my package containing a pay desk system a scanner and a EMV reader from Vagaro.
this whole system which cost me $1270.72 Canadian dollars after tax.
I had called the Vagaro sales team to ask specific questions about the system before purchasing. I purchased the system [SENSITIVE CONTENT]so I either called that day or the day before.
I called to make sure that this system was not just a booking tool to run Vagaro and asked if I can run my whole business from it like a tablet could. I used a specific example asking if I could run Spotify from it. The salesman assured me that I could in fact do all of this and never once indicated that the system only supports certain apps.
I stated that I was falsely sold an item that does not operate in the way I was informed it would and would like to return this item and receive a refund. I was told I could not return this item and that Vagaro does not take any returns, I asked to speak with a manager and was told I could not. I have called back 2x since and both times left with no response to why I can’t be refunded other then I signed and acknowledged the refund policy. I had said I was aware of the refund policy but again I signed it with the intention that I was being sold something completely different therefore having no need to return it.

Antwoord van Vagaro Vertalen naar het Nederlands

When purchasing hardware we make our policy very clear that we do not offer returns or refunds. We do, however, offer a one-year warranty for all of our hardware products. We are happy to troubleshoot, answer questions, and help educate you on our products. The Pay Desk does come with Google Chrome web browser, which allows you to navigate to Spotify.com. Our support team is available 24/7, so if you have further questions on how to use your Pay Desk please reach out, we are happy to help.