Lavu POS reviews

Lavu POS

Cloudgebaseerd iPad POS-systeem voor de restaurantsector

Totaalscore

4,2 /5
(193)
Prijs-kwaliteitverhouding
4,1/5
Functies
4,2/5
Gebruiksgemak
4,3/5
Klantenondersteuning
4,2/5

80%
heeft deze app aanbevolen
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193 reviews

John
Totaalscore
  • Sector: Horeca
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

[sensitive content hidden] is the best!!!

Beoordeeld op 22-2-2023

The best. [sensitive content hidden] is always there when i need the help, plus it has been a...

The best. [sensitive content hidden] is always there when i need the help, plus it has been a seamless transition

Pluspunten

How simple the product is to use is why we choose lavu

Minpunten

the security settings are not detailed enough for modifying it to meet my needs better

Overwogen alternatieven

Revel Systems

Redenen om voor Lavu POS te kiezen

I like how simple lavu is

Overgestapt van

Revel Systems

Antwoord van Lavu

Hi John - thank you for your feedback, we love to hear it! We're so happy we could help your restaurant streamline operations.

Brian
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Good product, hard to find anything that compares.

Beoordeeld op 9-5-2022

Pretty good experience overall. Over the years we've had communication issues. There have been some...

Pretty good experience overall. Over the years we've had communication issues. There have been some price increases and fees snuck in that I wasn't happy about. I can usually read between the lines and see when they are doing things to attempt to make.. and they haven't always been the most upfront about it. I usually call them out on it and at times have had to email the[SENSITIVE CONTENT] about issues that weren't getting resolved. I will say he's immediately gotten on the issues each and every time I've email and gotten me taken care of. Years ago there were some pretty bad issues with the service going offline and we were totally down. This has gotten 1000% better since they switched to AWS hosting. We did have another several hour outage recently, but that's the first and only one in years.

Pluspunten

Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less!

Minpunten

At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input.

Antwoord van Lavu

Hi Brian! First off, I'd like to thank you for your continued business, and for your feedback! We really appreciate your comments, and we are continuously improving our product to fit the needs of each customer.

Guy
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 2-10 werknemers
  • Anders 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Stay Away!

Beoordeeld op 23-10-2020

I purchased a complete system from LAVU on April 2019 with the intent to upgrade my existing POS...

I purchased a complete system from LAVU on April 2019 with the intent to upgrade my existing POS from CAKE which served me well the first 4 years of running my restaurant, but being somewhat of a basic system I started feeling like it was holding me back. LAVU was running a 50% off on hardware so I called and spoke to a salesperson. Let me tell you, I wish I had recorded the conversations, as there was very little in common between what was verbally promised and what was actually delivered, VERY LITTLE! Typical sales tactics, they put extreme pressure on you to sign up (do it in the next 6 hours or the promotion expires), give you practically no time to read the fine print, and all of a sudden you find yourself in a 3 years contract with ridicules early termination penalties and a service provider that is incapable of delivering half of what was promised. They count on you not having the time or resources to take them to court. Last remaining hardware piece originally promised arrived 5 months later! Thank god I kept my CAKE system going or I would have gone out of business. Their customer service is of the lowest level you would ever see, especially from an IT company, they provide practically no solutions to issues or a very vague future fix, and their system keeps crashing leaving you with no ability to run your business mid-day and with no warning, time after time. They send you system-wide emails apologizing saying their system was hacked and therefore the interruption i

Pluspunten

There are no Pros, this is an awful system and the worst customer service / sales team in the industry

Minpunten

Be very careful when they offer you interest free financing for the hardware, that's how they trick you into paying the software fee for 3 years in advance with NO way out

Overwogen alternatieven

Toast POS

Redenen om voor Lavu POS te kiezen

Was looking for a more robust system

Overgestapt van

CAKE POS

Redenen om over te stappen op Lavu POS

Their sales people promise the world and then some. You find out way too late they can't deliver.

Antwoord van Lavu

Hi Guy, thank you for your feedback. We really appreciate hearing how Lavu worked for your business, and what can be improved.

Hilton
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Fast simple and reliable

Beoordeeld op 4-8-2023

They have a phenomenal suppprt staff that have always tried their best to help me on 1 call. Very...

They have a phenomenal suppprt staff that have always tried their best to help me on 1 call. Very rarely does it take more than one interaction to fix something I can’t do myself

Pluspunten

The iPad approach with pictures and point and press make it easy for new hires to catch on quick.

Minpunten

The inventory program could be better designed to allow scanning of bills. It’s very labor intensive to try to keep inventory up.

Antwoord van Lavu

Hi Hilton, thank you so much for sharing your experience with Lavu. We are glad to hear that overall, you are happy. As always, please reach out if you need anything!

Murtaza
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 201-500 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Lavu POS

Beoordeeld op 1-10-2021

Pluspunten

Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.

Minpunten

They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time.

The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.

Antwoord van Lavu

Hi Murtaza, thank you for your review! We love hearing from our customers. We are always working towards making our product the best it can be!

Mark
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

We love it

Beoordeeld op 13-1-2023

We have been using it for 6 years and think it is great. When we have new employees, most of them...

We have been using it for 6 years and think it is great. When we have new employees, most of them have never heard of Lavu, but after using it they typically remark at how easy it is to update and how easy it is to use

Pluspunten

It is very intuitive with a simple and easy to use layout. Pretty much everything is easy to find and easy to customize. It feels light and responsive where other, more expensive options often feel cumbersome. The chat and phone based service have also proven very useful at times

Minpunten

The online ordering platform didn't work very well for us, unfortunately, so we abandoned that. We love the everything else, though

Antwoord van Lavu

Hi Mark,

It's great to hear how well Lavu has worked for you. Thank you for being a loyal customer for 6 years!

Deanna
Totaalscore
  • Sector: Wijn en sterke drank
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

requested

Beoordeeld op 14-7-2022

Pluspunten

The reports are extremely useful. I like the option to put recipes with the individual menu item.

Minpunten

When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm

Overwogen alternatieven

Square Point of Sale en Toast POS

Antwoord van Lavu

Hi Deanna, thanks so much for your feedback! We're glad to hear that Lavu helps specifically with your reporting! If you have any questions, please reach out!

Jackie
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

POS review

Beoordeeld op 29-6-2022

Hardly ever crashes

Hardly ever crashes

Pluspunten

Tons of reports available, all tables at fingertips…

Minpunten

Wish all the reports would print from the new version by right clicking and printing on the page, like the old version…

Overwogen alternatieven

Toast POS

Redenen om over te stappen op Lavu POS

Price

Antwoord van Lavu

Hi Jackie, we appreciate the feedback! We're happy that Lavu is helping your business streamline operations, and is a good price point for you as well.

Oakie
Totaalscore
  • Sector: Financiële dienstverlening
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Gets the job done!

Beoordeeld op 29-8-2023

As a business owner confident in presenting Lavu as a solution for their business, I have No...

As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience.

Pluspunten

I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done.

Minpunten

The payroll integration solution would help the value of the service.

Antwoord van Lavu

Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything.

Douglas
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Chef

Beoordeeld op 14-8-2023

Payroll POS online and

Payroll POS online and

Pluspunten

Customer service support is excellent!!!

Minpunten

Nothing really even when something is wrong smoothly work out

Antwoord van Lavu

Hi Douglas, thank you for sharing your experience with Lavu! We are so glad to hear that you are happy.

Jennifer
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Shutting Down During Peak Times

Beoordeeld op 1-6-2019

Pluspunten

I like the simple interface, it is easy to use and simple to implement

Minpunten

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else.

Antwoord van Lavu

Thank you for your review, Jennifer. We hear what you're saying and we are working diligently to bring offline mode to our customers by late July. We know that the downtime is unacceptable and we appreciate your patience with us. The Lavu Team.

Blaine
Totaalscore
  • Sector: Horeca
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

We are pulling our systems out of our restaurants

Beoordeeld op 27-7-2017

Nothing to come close to outweighing the cons

Nothing to come close to outweighing the cons

Pluspunten

About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.

Minpunten

Billing is constantly inaccurate and the system shuts down during service because of this.
If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you!
Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves.
Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized.
Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you!

Antwoord van Lavu

Hello Blaine,

We are sorry to hear about your experience and hope we can solve these issues you've been having. Our customer care manager is looking into the issue now and will reach out to you. In the meantime, we recommend reaching out to our 24-hour customer care line 1.855.528.8457 with any immediate issues you may be having. We would be more than happy to address the problems with your system. Again, we apologize for any inconvenience you may have had and look forward to working through these issues.

-Kristin

Lok
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Review

Beoordeeld op 18-2-2022

It’s been like a love and hate relationship

It’s been like a love and hate relationship

Pluspunten

It was nice and easy to get used to. The system was nice.

Minpunten

The WiFi would go offline sometimes for hours

Overwogen alternatieven

Clover

Redenen om voor Lavu POS te kiezen

My manager made the switch

Antwoord van Lavu

Hi Lok, thank you for your feedback! We're sorry that your restaurant's wifi has been having issues - it's always a nuisance when that happens. Please reach out if there is anything we can help with.

Mia
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Seafood restaurant

Beoordeeld op 12-8-2022

Lavu has made it much easier for our restaurant to handle the influx of customers during the summer...

Lavu has made it much easier for our restaurant to handle the influx of customers during the summer months

Pluspunten

Used Lavu as our Point of Sale for years, I really like how easy it was to use and how portable the iPads are. Simple setup, we got it done ourselves in a few hours. Support team always there if we need it.

Minpunten

If wifi is flaky, system slows done, especially in busy times

Antwoord van Lavu

Hi Mia, thank you for your feedback! It's great to hear how well Lavu has worked for your restaurant and staff. Please reach out if you have any questions!

Agostino
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

My Pos Lavu

Beoordeeld op 10-2-2022

I’ve been using Pos Lavu for over 10 years, so I’d say it’s been great.

I’ve been using Pos Lavu for over 10 years, so I’d say it’s been great.

Pluspunten

I love the ease of use and customization

Minpunten

Just common glitches that happen from time to time

Antwoord van Lavu

Hi Agostino, thank you for being a loyal Lavu customer for over a decade! That's amazing to hear! We appreciate your business and do not hesitate to reach out with any issues.

Dennis
Totaalscore
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning

Saves us time and money, works great for us!

Beoordeeld op 28-9-2015

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using...

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn't realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.

Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.

The amount of features that have been added in the last couple years has been amazing, it's nice to see that they are actively working on the software. The biggest thing for us has been the addition of 'always offline mode'. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.

The Lavu POS software has worked great for us and I highly recommend it.

Antwoord van Lavu

Hi Dennis, thanks so much for your feedback. We're so happy that you chose to use Lavu for your restaurant, and that it is working well for your operations. Please reach out if you have any questions!

Sean
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Great solution....as long as you never plan on leaving!

Beoordeeld op 5-5-2021

Multiple price increases with no communication. Have tried to cancel for 5 months, multiple...

Multiple price increases with no communication. Have tried to cancel for 5 months, multiple emails, cases, conversations and promises to cancel, just got our 4th email this week that they can't process our card. No access to accounting, don't believe me call their number. Had to fight charges and cancelled the credit card to stop them from billing. Do yourself a favor pick something else. We moved to Square for everything!

Pluspunten

Used the software for 9 years, pretty easy to use and setup decent feature set, great that it was Ipad/iphone based instead of having to buy specific hardware.

Minpunten

Light to non-existent integration to Square for credit card processing.

Antwoord van Lavu

Hi Sean, first off we would like to thank you for your business and for being with Lavu for 9 years. We are very sorry to hear you went elsewhere. We apologize about the billing discrepancies. Please reach out if we can do anything for you.

Ahmad
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Best software and easy.

Beoordeeld op 11-2-2022

Easy to use and the customer service are amazing.

Easy to use and the customer service are amazing.

Pluspunten

Easy to use the pos while you are busy.

Minpunten

The customer service is one of the best customer service ever.

Antwoord van Lavu

Hi Ahmad, thank you for reaching out and letting us know how happy you are with Lavu! We're always eager to help if you have any issues.

Monique
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Hungry Eyes

Beoordeeld op 14-3-2022

Pluspunten

Easy to set up and use. Love it! Would recommend

Minpunten

The inventory part it needs to be changed and or updated

Overwogen alternatieven

Clover en Toast POS

Redenen om over te stappen op Lavu POS

Easier and customer service

Antwoord van Lavu

Hi Monique, thank you for your feedback! We really appreciate hearing how much you like Lavu!

Cindi
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

My experience with Lavu

Beoordeeld op 28-10-2022

I have been very satisfied with this company.

I have been very satisfied with this company.

Pluspunten

The ease of navigating through all the different functions available.

Minpunten

I really haven’t found anything that I have felt is worth complaining about or suggesting changes.

Antwoord van Lavu

Hi Cindi,

Thanks so much for reaching out and taking the time to provide us with valuable feedback. The Lavu team really appreciates hearing about your experience. Please do not hesitate to reach out if you have any other questions.

Peter
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 6.0 /10

i have no idea what the title should be

Beoordeeld op 23-8-2022

Pluspunten

technical support is good. its a cloud based software and it does what i need for POS function.

Minpunten

i inherited this system when i bought the system. i was not given good customer success support from the account executive. in fact, this is the weakest aspect and where your company is vulnerable to customer attrition.

Antwoord van Lavu

Hi Peter, thanks so much for your feedback. We really value hearing from customers who inherited the system, and we would love to answer any questions you may have. Please do not hesitate to reach out at (855) 767-5288.

Joaquin
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 5.0 /10

Lavu POS

Beoordeeld op 23-3-2022

Overall solid 8.

Overall solid 8.

Pluspunten

Good data collection, can pull various reports easily.

Minpunten

A few key functions made it hard for our front end.

Overwogen alternatieven

Square Payments en Toast POS

Redenen om over te stappen op Lavu POS

I don't know.

Antwoord van Lavu

Hi Joaquin, thank you for your feedback! We are constantly working to make Lavu a perfect POS for all customers!

Samson
Totaalscore
  • Sector: Levensmiddelen- en drankenindustrie
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Customer service

Beoordeeld op 14-5-2022

Overall it works well. There are small glitches but the latest update seems to have taken care of...

Overall it works well. There are small glitches but the latest update seems to have taken care of many of them. It works for our situation.

Pluspunten

[SENSITIVE CONTENT] and [SENSITIVE CONTENT] are very helpful and knowledgeable in their fields. Great service and pleasant to speak with.

Minpunten

Menu drive online ordering needs to be more user friendly when updating items for pricing changes and adding pictures or descriptions.

Antwoord van Lavu

Hi Samson - thank you so much for your feedback! We truly appreciate it, and your business. We are constantly working on making MenuDrive as user-friendly as possible for all customers.

Dana
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 0.0 /10

Great, when it works (which is seldom does anymore)

Beoordeeld op 26-10-2019

Pluspunten

Ease of use, flexibility, competitive pricing.

Minpunten

For three weeks in a row it has stopped working during peak hours on weekends. Customer service is a voice mail saying "we know there is a problem. This has become more of a sales organization than a tech and service one. Just horrible. Ruining our business. Stressing us out.

Antwoord van Lavu

Hi Dana, thanks for your review. We are constantly working to improve our product, including networking issues. We do have a 24/7 customer support line that will always be answered, so please do not hesitate to reach out.

Candy
Totaalscore
  • Sector: Restaurants
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Lavu saves the day!!!

Beoordeeld op 10-2-2022

My overall experience has been very good. If I don't understand something, I call [SENSITIVE...

My overall experience has been very good. If I don't understand something, I call [SENSITIVE CONTENT] at customer service. Or [SENSITIVE CONTENT].... I can call or email. They are ALWAYS very quick to respond!!!

Pluspunten

Customer service and ease of use for both administrative and staff.

Minpunten

Hmmmm....
That's a hard question to answer.

Antwoord van Lavu

Hi Candy, thank you so much for your feedback! We're happy to help you grow your business, and customer service will always be there for you if you need anything!