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173 reviews
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Review
Beoordeeld op 18-2-2022
It’s been like a love and hate relationship
Pluspunten
It was nice and easy to get used to. The system was nice.
Minpunten
The WiFi would go offline sometimes for hours
Overwogen alternatieven
CloverRedenen om voor Lavu POS te kiezen
My manager made the switchAntwoord van Lavu Vertalen naar het Nederlands
Hi Lok, thank you for your feedback! We're sorry that your restaurant's wifi has been having issues - it's always a nuisance when that happens. Please reach out if there is anything we can help with.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 201-500 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
Lavu POS
Beoordeeld op 1-10-2021
Pluspunten
Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.
Minpunten
They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time.
The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.
Antwoord van Lavu Vertalen naar het Nederlands
Hi Murtaza, thank you for your review! We love hearing from our customers. We are always working towards making our product the best it can be!
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Lavu POS Review
Beoordeeld op 28-12-2020
used to have excellent customer service, but our system went down two days before xmas and we were unable to run credit cards for half the day. second busiest day since july. Couldn't enter tips that day either.
and i tried calling them 3 times that night, plus an email. their chat hasn't worked in months.
4 days later I still have not heard from them
Pluspunten
i don't remember why I chose them over the three other ones I tried a couple of years ago.
I think because I could use my own credit card processor.
But its easy enough to use for the features that i use which are basic operation of cash register
it is intuitive and takes little training
Minpunten
things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working.
I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday
but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do.
Also they said that my gift cards would integrate, but they did not
Antwoord van Lavu Vertalen naar het Nederlands
Hi Matt, thanks for leaving us a review. We appreciate hearing from all of our customers, and we do love that Lavu helped you with processing on your terms. We have expanded our customer support team to be available 24/7, in several countries, through chat, email, and phone.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Customer service
Beoordeeld op 4-12-2022
Great
Pluspunten
Always prompt and efficient . They walknuoubthrough to make sure that you have gotten through, and that you are comfortable.
Minpunten
It does not link my inventory and doesn't have the capacities to do so
Antwoord van Lavu Vertalen naar het Nederlands
Hi Malaika,
Thank you so much for your feedback! We really appreciate it. It is great to hear how well Lavu is working for you. If you ever have any issues, please do not hesitate to reach out.
- Sector: Wijn en sterke drank
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
requested
Beoordeeld op 14-7-2022
Pluspunten
The reports are extremely useful. I like the option to put recipes with the individual menu item.
Minpunten
When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm
Antwoord van Lavu Vertalen naar het Nederlands
Hi Deanna, thanks so much for your feedback! We're glad to hear that Lavu helps specifically with your reporting! If you have any questions, please reach out!
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great customer service
Beoordeeld op 22-8-2022
Using Lavu has made it easier to do online ordering and takeout meals. Reports are much better than our last POS.
Pluspunten
Easy to use and train staff on. Customer service is always nice and helpful, stays on the phone, and then follows up afterward. Like the control panel and reporting.
Minpunten
Price point - it can be more pricey than expected.
Antwoord van Lavu Vertalen naar het Nederlands
Hi Scott,
Thanks for letting us know how well Lavu has worked for your restaurant! It's great to hear from our customers about what they specifically love about Lavu. Please reach out if you need anything!
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
POS review
Beoordeeld op 29-6-2022
Hardly ever crashes
Pluspunten
Tons of reports available, all tables at fingertips…
Minpunten
Wish all the reports would print from the new version by right clicking and printing on the page, like the old version…
Overwogen alternatieven
Toast POSRedenen om over te stappen op Lavu POS
PriceAntwoord van Lavu Vertalen naar het Nederlands
Hi Jackie, we appreciate the feedback! We're happy that Lavu is helping your business streamline operations, and is a good price point for you as well.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The best thing for my business
Beoordeeld op 11-1-2023
I will be a lifelong customer
Pluspunten
It really made it easy for employee to learn
Minpunten
Nothing yet, it is great and can’t wait to use it every day
Antwoord van Lavu Vertalen naar het Nederlands
Hi Justin,
Thank you so much for the feedback. We really appreciate it!
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
i have no idea what the title should be
Beoordeeld op 23-8-2022
Pluspunten
technical support is good. its a cloud based software and it does what i need for POS function.
Minpunten
i inherited this system when i bought the system. i was not given good customer success support from the account executive. in fact, this is the weakest aspect and where your company is vulnerable to customer attrition.
Antwoord van Lavu Vertalen naar het Nederlands
Hi Peter, thanks so much for your feedback. We really value hearing from customers who inherited the system, and we would love to answer any questions you may have. Please do not hesitate to reach out at (855) 767-5288.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Small restaurant using Lavu
Beoordeeld op 16-2-2022
Pluspunten
Keeps sales history organized and easy to find. ex: Sales reports by days/months/years.
Minpunten
Software can be slow and buggy at times. Will stop working during rush hour/high use.
Antwoord van Lavu Vertalen naar het Nederlands
Hi! Thank you for your feedback! We greatly appreciate it and are always looking to improve in the most important areas.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Save Your Money
Beoordeeld op 20-8-2021
Pluspunten
I was an existing customer since the inception of Lavu in 2012.
Minpunten
I purchased the system in 2012. Lavu offered a wireless system when they first came out. I soon learned if you sent a big ticket to the kitchen, it wouldn't print. Lavu advised the system needed to be hardwired for the printers to work properly.
I was a gold member when I signed up. I was told my price would never be higher than [Sensitive Content] per month. This turned out, not to be true.
The system worked flawlessly until about 2018. Lavu would frequently go down, offline, drop printer IP addressees, rogue attacks etc. In 2018 and 2019 I lost a lot of money thanks to Lavu.
I closed as most restaurants did in 2020 due to Covid. During the months I was open I noticed one month Lavu would auto debit my account for [Sensitive Content] one month, [Sensitive Content] the next. In March of 2021 to avoid these random charges I paid Lavu a year in advance. It was around [Sensitive Content] for service and a monthly charge for using up to 5 devices. In June 2021 I had to close and sale the business for a loss. I contacted Lavu to refund my money, and they refused. Don't do business with this company.
Antwoord van Lavu Vertalen naar het Nederlands
Hi Jason, thank you for your feedback. We're sorry to hear you had to close down your restaurants, and that we were not able to issue a refund at the time. We appreciate your business for almost 10 years, and would love to hear from you. Please reach out so we can see what can be done.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Worst POS System Ever
Beoordeeld op 20-1-2022
Horrendous. Customer Service pressures retention on cancellations - then they fraudulently charge bank accounts after the fact. T Their CEO spams all account holders each week with cringe-worthy emails. Lavu is an embarrassment to the POS industry. LAVU is a shady company at best and a headache for any real restaurant at worst.
Pluspunten
There are NO Pros for this POS. Never using the software is the best Pro out there.
Minpunten
After canceling the software - they kept charging our accounts for months. When confronted about the charges and after submitting confirming emails, they stated the charges were approved but offer no proof even though email confirmations from their own AR show the opposite. Customer Service might be the worst in the business. Told us they would return our call in 1 business day to rectify the situation and they finally replied 3 weeks later - Drained over $300 directly from our accounts. STAY AWAY
Antwoord van Lavu Vertalen naar het Nederlands
Hi Jamison, thank you for being a customer of Lavu for more than two years, but I am very sorry to hear how bad your experience was, especially towards the end of your use of us. I do apologize on behalf of the customer support team if you were not contacted in a timely manner, or communications were not clear. We would be happy to sort any remaining issues out, so please let us know if that is something you are interested in.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
My Pos Lavu
Beoordeeld op 10-2-2022
I’ve been using Pos Lavu for over 10 years, so I’d say it’s been great.
Pluspunten
I love the ease of use and customization
Minpunten
Just common glitches that happen from time to time
Antwoord van Lavu Vertalen naar het Nederlands
Hi Agostino, thank you for being a loyal Lavu customer for over a decade! That's amazing to hear! We appreciate your business and do not hesitate to reach out with any issues.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The Best POS System
Beoordeeld op 6-9-2019
I absolutely love the point of sale system. Helps to be able to take orders from customers and send the order to the kitchen from the table. Then you can move on to the next table. It is so easy to learn and use. I like that you can go into the backside of the program and check your sales for the day, your amount of hours that you worked for the week and also what your own statistics are for tables waited on, amount of food you sold and what the prices of everything are. It is so Awesome!
Pluspunten
Easy to use, easy to set up and it is self-explanatory. You can go into the backside of the program and checks your sales for the day, how many customers you yourself have waited on.
Minpunten
Not much about the software that I didn't like. Sometimes though I would have a hard time getting connected on my Ipad.
Antwoord van Lavu Vertalen naar het Nederlands
Hi Judy, thank you for your feedback! We love hearing how great Lavu is working for our customers! We're glad you like it.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Alaska Businesses Beware
Beoordeeld op 16-6-2019
Feeling frustrated and unheard
Pluspunten
I like the iPads to send tickets to the cook and track sales
Minpunten
After two years of using the POS system, they still have not corrected the payroll setting s for OT as per Alaska Law. It has been reported over and over again for 2 years, yet we continue to receive automated msgs that they are working to resolve the issue. If you own a business in Alaska, I can guarantee that you are paying too much in OT . If you are an Alaskan owner relying on a manager to trust your payroll settings you had better check this yourself.
Antwoord van Lavu Vertalen naar het Nederlands
Thank you for your review. We appreciate the feedback and we're sorry to hear that you're experiencing frustration. Your review has been shared with our product team to make sure they are aware of the ongoing issue. We value you as a customer and will do our best to resolve the problem. The Lavu Team.
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
fraud by billing request or shutdown lavu
Beoordeeld op 4-9-2017
Pluspunten
about the sistem we are of course happy after one year of lavu at our restaurant, our job is helping from lavu, accouting administration kitchen and all is going in perfect harmonies
Minpunten
fraud by billing request or shut down lavu. Yes that happen two times , last time few days ago I get a message on a strange open windows of lavu account, was about to pay or shutdown the system but we always pay, so I was worry what happen if shotdown lavu at my place then they ask the min payment, so I used my credit card for pay it but at end they took more for Hosting PAID without any consense from me. we used to pay an agent of lavu so he doesn't answer fast half and that can happen. Now he said like last time they will refund to me but of course after some month... so disappointed about it. Hope to try back faster my money because the agent he asks me to pay him to because isn't his fault. hope someone tries to explain and solve my problem.
Antwoord van Lavu Vertalen naar het Nederlands
Hi Enung, thanks for your feedback! We really appreciate it. We're sorry that you had some billing difficulties with Lavu, and we would love to hear more details. Please reach out to us at (855) 767-5288.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
A good system but customer support is most often disappointing
Beoordeeld op 5-1-2018
Pluspunten
Ease of use
Joshua Maestas from customer service was so incredibly helpful. He took time to listen to the complicated scenario we were trying to resolve. He followed up when and how he said he would. Most of the time our customer service experience is frustrating but he was truly a breath of fresh air.
Minpunten
Back end reporting; customer service. There are programming bugs and we continuously are told "development is working on it" but never saw any resolution. If it isn't a priority for you and not intended to be fixed then don't tell us it is being fixed.
Antwoord van Lavu Vertalen naar het Nederlands
Hi Heather, thanks for leaving us feedback. It's great to hear that Lavu is easy to use for your staff. We are constantly working to improve both the product and our customer support, which is now 24/7.
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great system, could use a few more basic features that many other systems use.
Beoordeeld op 1-3-2018
Pluspunten
Love the ease of use. The customer service has been really good as of late. Would for the most part recommend to any business.
Minpunten
Need some better basic features:
-Option for end of day report to reconcile as if the credit card tips were given out as cash to the servers, as this is the process for most restaurants.
-Better tip reporting capability for employees. It would be great for it to ask for total tips to be asked when employee is clocking out. There are many reasons for this including tip out, tip pool etc.
Antwoord van Lavu Vertalen naar het Nederlands
Hi Joe. Thank you so much for the feedback. We're glad to hear Lavu is meeting your needs and will strive to keep improving to make your experience even better.
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Thank You Lavu
Beoordeeld op 17-6-2016
To the team at POS LAVU, Just wanted to thank you guys so much for listening to some of our concerns over the years about upgrades to your systems. When we came on board with you guys we were somewhat hesitant to your system. After we made the change we feel as if we all have grown together. We would like to personally say thank you for the time and effort you have put into your growth and we expect to be with you for many many more years. And by the way we now have 3 restaurants with your system and are looking to upgrade two more...Again thank you from all of us at the Pugliese Group...
Antwoord van Lavu Vertalen naar het Nederlands
Hi Jeffrey, thank you so much for being a loyal Lavu customer! We appreciate your business, and we are happy that we could update and improve some features that your business needed specifically.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Toppings Vaughan review
Beoordeeld op 1-3-2022
Amazing support team and wonderful support and a easy to use system
Pluspunten
The best part about it is flexibility and the pizza builder that is integrated into the system.
Minpunten
The repeated mismatch of menu item and the process of changing the item which needs to be resynced with menudrive and the minimal cross platform integration for eg payment terminal integration
Antwoord van Lavu Vertalen naar het Nederlands
Hi Taher! Our support team is always here to help you with any issues you might come across - thank you for your feedback! PS: We love the pizza builder too!
- Sector: Levensmiddelen- en drankenindustrie
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Easy To Use
Beoordeeld op 13-5-2022
Pluspunten
How easy it is to use and the actions on the back office for tracking pretty much anything you want to see on a business aspect side.
Minpunten
Bad times on systems down. Either glitches or updates during the peak times. However, it’s not that frequent that it happens. Usually, they fix it fairly quick.
Antwoord van Lavu Vertalen naar het Nederlands
Hi Christie! First off, we want to thank you for being a Lavu customer for so long - we really appreciate it! We are glad that you find Lavu easy to use and track reporting. We are constantly working to make the product as perfect as possible for all users.
- Sector: Restaurants
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
VERY BAD COMPANY!!!
Beoordeeld op 29-11-2018
Their technology group is so unequipped to do the most simple tasks. They do not follow up on cannot complete a task and the system is unreliable.
Pluspunten
NONE, There is absolutely nothing to say. I can only put a negative review of this company and my company has suffered from their negligence.
Minpunten
I could write a book on how bad this system and management is and how they do not care about there customers. Support team and the CEO are scammers and just unethical. This company has cost me tens of hundreds of thousands of dollars and thousands of man-hours. Please avoid!
Antwoord van Lavu Vertalen naar het Nederlands
Hi John, we're sorry that your experience with Lavu was less than optimal. Please reach out to our support team if you have any additional issues you would like to address.
- Sector: Restaurants
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Don't buy this product if you want to use it on a Friday or Saturday night
Beoordeeld op 19-7-2019
They have a bandwidth issue that has been going on for six months. Every Friday night it crashes at least once. Anytime it gets busy they are guaranteed to have cloud issues. Nice product but it is more than useless at this time. It is a business killer!
Pluspunten
Ease of use, I like the look and feel when it works. We have 15 iPad's or tablets.
Minpunten
It is constantly crashing during our busiest times.
Antwoord van Lavu Vertalen naar het Nederlands
Rick, thank you for the review, we appreciate it. We are aware of the performance issues and have been working diligently to strengthen our platform. Our latest release addresses these pain points and offline mode is coming out later this month. We are confident you will be happy with the changes we've made and look forward to earning back your trust.
- Sector: Restaurants
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 6.0 /10
Using Lavu for our Cafe and RV Park
Beoordeeld op 27-5-2022
Being able to add and edit sales items is useful. We also use it to track employee hours.
Pluspunten
The nice thing is that it can track all our individual sales from the cafe and the RV park.
Minpunten
I haven't really found anything I don't like.
Antwoord van Lavu Vertalen naar het Nederlands
Hi Mark! First off, thank you for being a loyal customer. We truly appreciate it! We're happy that Lavu meets all your needs.
- Sector: Restaurants
- Bedrijfsgrootte: 11-50 werknemers
- Anders 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Lavu is easy to use and has fantastic customer service
Beoordeeld op 1-12-2017
Pluspunten
INTEGRATION with 3rd party delivery sites via Chowly (so no more manually inputting orders from seamless/ delivery.com/ eat24/ etc. into the POS system), easy to use, good quality hardware, fantastic customer service (anytime I call, the question gets solved the first time; customer service is friendly & very effective; always easily accessible), lots of amazing features (reports, inventory management, employee management)
When I first contacted Lavu, we were only interested in switching POS systems for 1 reason: integration with 3rd party delivery sites. Lavu didn't have the Chowly integration at the time I first contacted them, but 2 weeks later, I got a call from my sales rep saying they were in the process of speaking/ partnering with Chowly. Lavu is a small company (compared to other POS system companies) and all employees work out of 1 building in Arizona. This is a major advantage to me. There is not a lot of red tape, they work closely together (if I have a question for someone in another department, my sales rep would literally walk over to them and ask) and things get done... FAST!
Minpunten
Nothing to do with Lavu - it's just that apple software (i.e. iPad) is more costly than using Android-based systems (i.e. tablets) but the iPad is MUCH more user friendly
Antwoord van Lavu Vertalen naar het Nederlands
Hi Laura, thanks so much for your feedback! We are really happy to hear that Lavu has worked so well for you and your restaurant. Please reach out if you need anything!