10to8 reviews

Many followup tools, such as reminders to both text and email to help students remember appointment times. The schedule tool is easy to use, and there is a CRM tool that helps with notes and other details from the meeting.

There is no APP for smartphones, though they do have a web-app that allows you to access info. This is okay, but would be quicker and easier if there was a full app to access the schedule.

I have a tutoring business and use this mostly for rescheduling and students who do not have a permanent session. I can connect it to my calendar and it instantly updates so students can see my most up to date availability. It has the most features in the free version. I have tried a few scheduling website and this one has everything I need.

There are a few glitches, but customer service fixes them quickly. Also, wish that the free version would accept payment, but it is not much of an issue for me as a small business.

The price is my favorite thing about 10to8.

There are frequent glitches (usually delayed registrations) which have been costing me money and customers.

I have used 10 to 8 for about 4 years, there has been a number of improvements. It is easy to use and is a very important part of my business

There is one thing I would like, at present, I can attach a scanned document to an appointment, I would also like to be able to attach a scanned document to the client's page. It would be good if a client's page could be more bespoke

It’s simple to use, reliable, has amazing options including text reminders and follow up texts all of which are able to be altered. For my classes where payment is required the software links into Stripe to make my life nice and easy.

It can crash at times when inputting multiple bookings after each other. Also the text messages come from a variety of numbers.

The overall use of the app is great! I absolutely both I and my clients can schedule, the built in telehealth option and the reminders for my clients.

The app freezes or has to be restarted often, which can be frustrating! Also, I’ve had clients struggle with logging in, seeing their schedule and editing.

Has saved me tons of time and administrative hassle. Couldn't do without. Saves time, good features, not too crazy expensive and much better than the alternatives i tried before.

i'd like more blocked time features. Or more payment features (like bankcontact / normal credit card etc. which don't cost so much for the therapist (me))

I love the features that client’s can self book rather than calling me. This means i receive more bookings as the software takes away a large part of my admin and keeps me updates with appointments. I have recommended this software to family/friends already

Probably more options regarding booking options for particular services

The features + ease of use and seamless integrations makes 10to8 a winner every time!

The aesthetics aren't as pleasing as competitors

Ease of useIntegration with other systemsClient records Online booking and payment

Mobile app can sometimes it work as consistently well as when accessed online. Can glitch.

I'm not especially good with technology, and the set up was a breeze. I'm still using the free version, and it is the most robust scheduling software I've found. When my business grows I plan to upgrade to the paid version because I like the features and ease of use.

Obviously it would be great to be able to brand and accept payment with the free version, but I understand that's not practical. There isn't anything I've found yet that I would consider to be negative.

The free account option allowed us to use the software to make 100% sure it had everything required for the client and her business. It allowed integration with a number of calendars (including Mac), a payment system (Stripe although PayPal would be a nice addition), a reasonable amount of styling options (as long as you don't use the Wordpress shortcode option), and plenty of nice-to-haves if we upgrade to the paid version.

It would be good to be able to style the appointment making section further for the Wordpress shortcode option...however we can use HTML as a back-up. The lack of PayPal integration was a negative as well.

10to8 was extremely easy to set up, link accounts (Google/Apple calendars) and begin getting/setting appointments. Plus, it's free solution is packed full of features!

There are tons of additional features that require a subscription, though for the busy professional, the cost is well worth the money!

1.) I like that there is a free option, it's been incredibly helpful for me while starting up a new business, 2.) I like that I can create two different categories of service for individual and community acupuncture treatments, which use different scheduling methods, 3.) I like that you offer paymetn integration, although I haven't figured out how to use it, 4.) The calendar layout is nice and clear for me when I'm looking over my week, 5.) It's good that I can block out time in my schedule for things like meetings and events when I will not be working or treating patients. There are a lot of features that I like, but I really appreciate that I can reduce my startup costs initially using the free version.

It seemed awkward at first for me to block out holidays, but I think I've gotten the hang of it now. I wish I had more precise feedback, but I just kind of like this program overall, it works well for my purposes.

I have been using 10 to 8 scheduling software for three years now I love it to ease of use. I love how appointment reminders ensure that my clients show up. I love how flexible it is. And I love that there are other features available that I’m not even using yet. This is an essential tool for a self-employed clinician. I’ve never had a problem with this software.

There was a while on my android phone where I struggled to be able to use a mobile version of the app properly. It seems to work fine now.

10to8 is highly recommended. A great highlight of this software is its free SMS and email reminders for schedule updates. The software tracks attendance, able to take and submit online payments and with possible integrations with different scheduling necessities such as Microsoft Office and Google calendar and office. Setup is fairly easy. 10to8 can be synced with the android and iOS software. The software is organized and easy to understand, the layout of the software is easy for the eyes and simple.

A disadvantage of this software is the limitations of appointments it can track or keep without having to upgrade the package. Other than that, everything seems to work well.

It's free and it allows up to 100 appointments per month at no charge. AND, it has Stripe integration. most of the services I encountered had neutered features (like no SMS or Stripe). This service is the best value I've found for the price of free. It also offers rooms and locations and profiles. Each of which will prompt for payment if you want. Is sends notifications and reminders without me having to do anything.

You can't customize much unless you get the paid service. The appointments in your calendar are generic and don't allow for you to see the name/phone number and email of your appointment.

For me I really love that I can get clients to pay a deposit right when they book their appointment. I also really love that it syncs up automatically with my calendar so that I know my schedule no matter where I am.

I wish that I could have a little bit more customization to allow it to really flow with my website. It does to a degree, but changing the colors and fonts more to the style of my website would be great.

It has meant that I could create a number of different types of meetings for different clientele but through the same link. It synced easily with my zoom and automated meetings and reduces down a huge amount of administrative tasks and processes e.g. the email bouncing of when someone is available for a meeting.

Nothing. It’s been so helpful but I wish all the features could be free!

The ease of use for the staff and the customers. Colour coding, app use. Feedback forms. I honestly love it!

There really is anything I would change if I had to be really picky, it was be easier to view all notes on the thread instead of having to back into previous notes to read them but that's really not a problem. Also it would be good to have a set box of a date, for us it would be their wedding date or for others it could be the clients birthday

The support staff is always on hand to point in the right direction when we're exploring & exploiting 10to8 features to maximum advantage.
SMS notifications & reminders have slashed our 'No-Show' rates.
10to8 has truly made our business look & feel so much more professional than our competitors.
Online booking functionality is saving so much time answering and managing telephone calls & helps manage customers expectations on our time.
The ability to define numerous staff members availability, split our location into areas & view all in one place means we can effectively manage out conflicts for multiple resources.

Ease of scheduling, adding staff, ability to change view, messaging, syncing with calendar and texts.

Can look confusing at times and can be hard to really see available time

How easily, customizable, and user-friendly it is. How easily customers can sign up for appointments and pay online, how easily it is to set/edit services, and how easily it is to link Facebook, Websites, and other such mediums together. If you change one, they all reflect the changes instantly.

Can't have packages of appointments. (Where a customer pays for multiple up front, then can schedule them in whenever, and the system knows they have already been paid for).

It sends out up to 100 SMS reminders a month for free. This is great! Most other scheduling softwares charge a nominal fee. I can customize the reminders like program them to sent out one hour before the start of an appointment or one day before. I can program multiple reminders. The system can also send out a notification for appointment confirmation, cancellation, or request.

I cannot sell series or subscriptions. Clients can only purchase one session at a time. That means I have to keep track of how many sessions they've taken. It's a great scheduling system, but it's not good for payments.

The free trial is generous and good for new businesses building a client base, or businesses that don't need that many appointments per month. Some features are missing, but you would expect this for the free offering and NOTHING vital is not there. If you move to paid, it's really very good value for money if you have loads of appointments to manage.
Nothing else comes close on their free trial offerings, so this is a genuine try before you pay option.

Maybe 2/3 of it feels very intuitive, but it took a while to discover other things. The Inbox is very clumsy, requiring page flipping. But the automatic reminder system is very cool, and once you get used to it there is little it cannot do.
I found myself wishing there was an app version for IOS, but mobile browser support was OK.