PaySimple reviews

I love being able to track all payments made and also make graphical comparison on my duration of payment on a monthly basis. Its a user friendly app which is very easy to understand.

The customer service is not encouraging in any way. You can hardly ever speak to a customer with the paging service.

It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard is a major feature because it not only has charts for sales but charts for whether the sale closed relative to it being "out there, unpaid". It tracks Settlement Summary, Failed Transactions, Expiring Credit Card Schedules, Recurring Payments, Invoices ( Past Due, Paid, Unpaid, Invoices Sent, and Overdue. There is a past due invoice Aging chart, Unpaid Invoice Exposure. It is very useful to be able to "eyeball" all the possible problems when you have one page showing all the sources of a crisis.
Another positive is that they deal with the Credit Card bank, thus managing security issues such that you never have to fear the dreaded "Clawback" due to your own mistakes. A neat friendly package.
I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy. This tells me the management at PaySimple is strong.

I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).

nothing- 0%
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.

As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue.

Easy to learn and understand; easily accessible

There are areas that I believe need some adjusting. What page the system bounces you back to once you have completed something; on creating invoices the cursor always jumps back to invoice # after each item entered; and other minor things like that.

PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees.

There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next.

My team loves how use friendly and easy it is to use. Great value. We’ve been a customer for many years!

I’d love for it to integrate with our CRM.

Makes processing ACH and Credit Card payments simple

Having to wait 5 business days for ACH payments to actually post to our account

This is easy to use and set up. I manually enter the information from PaySimple into our Customer tracking software, and our accounting software, but it is easy to use.

I would like for them to adjust the software to be able to differentiate between credit and debit cards so that we don't have any possible legal issues due to the differences between credit and debit cards.

Great fit for any small, but growing business. Easy to set up, and use, clients seemed to like it and the customer service has been solid and very helpful with any questions.

Small changes like making it easier to search for past transactions. Right now it's a little cumbersome.

Love the interface, it made everything look simple. I had a lot of customers and payments in the system at the time they terminated my service.

Terrible customer service. Unsure of mobile presence, they seem to have multiple apps for the same thing published. They also do not use their own card processing, but outsource it to a processor, who may or may not be compatible with your business industry. They didn't even try to tell me what was wrong when they terminated our contract.

Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.

I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.

Easy to set up and get clients going. Clients can also log into their account which i like.

Could have a more modern look, i feel like its a little outdated. Wish I could issue partial cc refunds.

The product allowed us to launch a subscription program with little development and within weeks as 90% of the required functionality was out of the box.

I wish there was more options to customize features based on user’s preferences.

I wish custom fields could be edited after they are entered.

I like how user friendly PaySimple makes the web platform. Additionally customer service is incredibly responsive and helpful.

The fact that there are two different platforms for merchant services which make the charges less transparent. You have to actively check on them to be in the know.

When our company first started up we quickly gained a lot of financed customers of which we were manually processing payments every month. This got old quick and we worried that payments would be missed. Paysimple was the answer to our problems and we couldn't be happier with the service!!

Paysimple has everything. There are a lot of features we have not used yet but the main purpose for which we purchased the service (recurring billing) is the number one feature for us and it works great every month we don't have to worry about payments.

I love that the features are so easy to use and self explanatory. Very user friendly. I also love the automated reminders that are sent to customers that are recurring payments

the reporting left things to be desired. It would be nice if the invoices that were unpaid were on the front page and you didn't have to go into the invoices to search which one was past due. For example if a customer called to make a payment it should automatically prompt you to collect the oldest invoice 1st.

PaySimple's reporting system is very easy to use. It makes it easy for us to reconcile our payments with bank account deposits.

The invoicing system is still a little antiquated.

The updated recurring billing is good. It's generally easy to edit invoices. Setting up invoices is pretty straightforward.

The interface is half old, half new. Some things have been updated, but others haven't. It's not easy to use the FAQ/Help sometimes to find the answer you need. It's not always easy to find/contact the credit card processors because those aren't actually a part of PaySimple and require more calls, emails, and back-and-forth.

The option to pay online by check or credit card has helped us get paid faster and the clients love it!
We love that they have a choice to use a check or credit card.

We have not used the partial payment option yet. It seems like it would be a good idea we just have not had the chance to set it up.

On the administrator side, it is easy to use.

The caps on client payments is the biggest problem. People have to split their payments into multiple transactions when they reach a certain limit. I find this ridiculous since Paysimple deposits the money and can easily take it out. Plus it takes DAYS for the deposit to hit our bank anyway.

It is easy to use and customize. Also [SENSITIVE CONTENT] is great. He has been really helpful in helping me learn the program and utilize it more fully.

There was an issue this past week with billing schedules not running as they should have. This disrupted payment plans that need to stay on schedule

The ease and user friendliness has been helpful from roll-out up to now.

Navigating some of the duplicate profiles that can build up in the customers section.

The idea is great. It is easy to use. The processing fees are decent.

It does not do what was were told it would do when we signed up. It was supposed to collect a fee on certain transactions and not collect on others and it doesn't know how to tell the two apart.

Easy to use for me and my customers. Gives my business a more professional appearance rather than only accepting paper checks. We do not accept credit cards so ACH has been a fantastic compromise.

Unable to easily update my logo and add custom messages to invoices