NetFacilities reviews

I love the ease of operation and the flexibility to built each site to suit our needs.

For a company that has such few employees, the annual renewal cost can be a turn off. I think it would be easier to swallow to have a cost scale.

Finally a place to put and organize all the parish and school assets into one place. A system that allows the staff from either trying to remember to do PM's and seasonal tasks into a system that reminds, organizes and tracks the work.

Navigation is getting better but it is still a little clunky. I would like to be able to control the order of the fields across the top more. Meaning, which fields and which order. The work number is not as important to me a glance than say the description of the work .

The software is easy to use and easy to program specifically for the end users needs.

The software is unstable. The program continues to crash and log users out even after clearing the cache and changing browsers. The program continues to provide unstable service intermittently.

Ease of use. This software is making our work much easier for the person inputting the work order and the employee performing the work.

My use of the software is limited so I do not have any complaints.

I love the potential to streamline work flow using a phone. The guys are excited about the digital app. They want the app to include more features - as in they don't want to need a computer. I'm not sure how realistic that is as a wish. I would also love an offline option that can sync for new records only! That way the guys wouldn't have to rely on cell phone coverage which can be spotty at times.

The number of glitches we find and because we rely on work orders to invoice it's been difficult to set up a full process. Many situations of two steps forward one back. It's hard to keep staff motivated when every step has to have troubleshooting completed. I had to give low value for money because of the length of time we've taken to vet the software before we can go live.

The software is very user friendly. Their customer support is probably the best I've ever had with software - they are helpful, take support seriously and respond within a reasonable time.

I would like the software to have more customization ability in the viewing of data, reports, and in the forms that our staff use to report work requests, etc.

What we like best about this program is the ease of use. It makes training our maintenance staff and regular staff members who submit work requests very easy. And when we run into something we aren't sure about - Net Facilities support is always just a quick call away.

The trickiest thing about making Net Facilities work for what we need was in the charge back area. We charge back to departments and needed a "cost centre" attached. We use "class" for this and it seems to work alright.

I like that the software is very user friendly and that we can access it from anywhere not just the office

the cost that is associated with it if it could be a little less that would make it more appealing

NetFacilities features a very intuitive user interface that allows our clients to request building services or report maintenance issues with ease. It also features numerous tools that help our team manage and plan repairs, and ensure that requests don't slip through the cracks.

I wish there was the ability to customize the reports a little more. The ability to generate customized reports would take this software to the next level.

I really enjoy the granularity of tagging equipment, location of the issues, etc. It makes it easy to know exactly where the problems are.

The interface is a little cumbersome. I'm not sure what could be done to improve it, but there are some graphical tweaks that could be made when you hover over items and the tooltip pops up, for instance.

NetFacilities is a good tool for Work Orders, Inventory and Preventive Maintenance.

Our IT department set up infrastructure with no input from people using it (Maintenance dept). Now that we Out Source IT and no one here knows anything about reprogramming system i can not update or modernize program to stay up with building changes.

You are able to use it on your phone which makes it easy to receive new work orders while out in the field.

It has many issues. It will kick you out and not let you into the site for hours. There is no way to split categories for a work order with multiple requests.

Easy to use, and create new work orders.

Clarity on Specific type of reports/ not easy to delete users that are no longer with the company who has open work orders

Ease of operation, instant reports, customer service.

I do not have any least comments to make it meets all my daily tracking needs and report needs.

The layout is simple and easy to use. And the dashboard shows me everything I need.

Some of the "permissions" get a little convoluted at times, but customer service always gets it figured out quick!

Flexibilibity

Reporting

Ease of use of user and vendor portals.

Not being able to customize sections specially for us. Also inventory module issues with request and receiving items.

It is very easy to enter work orders with this program.

I haven't found anything yet I do not like.

It manages work order for facilities efficiently

It is not always user friendly- the translation between things selected on the users end sometimes creates problems with the view on facilities end. There are unique details that are agency specific that do not have a place in the online forum.