Bookeo reviews

After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.

This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder.

Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.

Easy to book appointments. Syncs great with our calendar. The email reminders work well and are customizable.

The customer support is a bit lacking. I wish they were a bit more knowledgeable.

no pros.

Its is no longer good. lately its been taking too long on my website and I am losing a lot of business because of it . It never used to be that way. Now customers leave my website without waiting for the Bookeo's application to load . I am looking for a new company as soon as possible . It literaly takes few minutes. noone wants to wait this long and b Bookeo has no phone # to call for support so if something happens to their app then you will have to wait a long tie to fix it because you can only contact them via email and you will lose a lot of of business. Over the years their app had been inconsistent and sometimes disappearing from my website for few days at the time.
Lost a lot of business over the years because people have hard time booking their appointments and because their application is often loading very slowly or does not load at all days on and days off and no support to fix the problems fast. Don't waste your money. look for a good application that is stable and doesn't not make it difficult for your customers to book their appointments . with their application you will save pennies but lose thousands. I am truly fed up with it and taking my business elsewhere

Tons of flexibility in moving time slots. We are able to really move a lot around based on when customers want to book.
Great price. I don't understand what anyone thinks they will get out of other booking software that is better than what Bookeo has to offer.
They keep adding new features. There have been a few things really needed that were added over the last two years. These were items we had requested. A lot of people complain about the customer service. While you may not be able to talk to someone, we have always received a response, and it has been nice to see features added that we were hoping for.

There is still one feature- Hidden Access where you can hide a time slot & have no idea it was hidden. We do this from time to time & have to keep track of it in another software.
When a customer uses a gift voucher, if they don't use the entire voucher, the rest of the voucher can't be redeemed with the same code & they have to call us. Most people use the entire voucher in one purchase so it doesn't come up a lot.

Bookeo is super easy to use!
My entire staff picked it up very quickly!

Everything is displayed in an intuitive way making it difficult to make mistakes when preparing for your day of bookings.

Features are limited-- if you have non-standard booking situations, this product is not for you.
Resource sharing between items is not possible.

Ease of use. The calendar access is very simple. The price is competitive. They are always upgraded their software.

Looks a little outdated, could use some polish to modernize the user interface for customers.

It lets you visualize your bookings and differentiates what's booked and what's available.

Could be much easier to use and better to look at. For the cost, it just doesn't seem worth it.

It's really easy to customize and create my products

Its desing goes below a 2018 customer interacting in a booking software

Affordability is what's most attractive about this application.

The support can be disappointing at times.

I like that Bookeo is easy for the customers to make a booking. I like not having to waste time answering calls and emails. Through word of mouth customers have shared my website and booked without any interaction. Sales without the work - is there anything better? I have butchered the system to create a booking service for an Airport Shuttle service. That this is possible is impressive. It then allows me to download reports so that I can then create runsheets for drivers- through excel and creating rules and formulas, this is quite quick.Its relatively inexpensive and easy to learn.Integrates well with Xero

There could be more features.... but this would cost more money. Changes to the booking system requiring a password. This has now been changed due to feedback.

I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner

It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.

NOT EXPENSIVE. BESIDES THAT THERE NO MORE GOOD THINGS TO SAY ABOUT THEM. THE ONLY THING I CAN SAY IS THAT THEY ARE AFFORDABLE.

THERE IS NO WAY TO TALK TO THEM TO SOLVE A PROBLEM, UNLESS YOU WANNA BECOME A CUSTOMER, THEN THEY OFFER A PHONE NUMBER. IF YOU ASK THEM FOR A HELP EVEN WHEN YOU ALREADY TRY EVERYTHING ON THEIR HELP PAGE, THEY STILL KEEP TELLING YOU TO GO TO THEIR HELPING PAGE OR WATCH THE TUTORIAL. AND IN THE MEAN TIME YOUR CUSTOMERS ARE GOING AWAY.....

Full featured, mature software product.

Use of repeating events can lead to unexpected complications when updating or deleting. Would like to have ability to have TWO reminders for clients.

Its reasonable priced and they are VERY on top of customer service. Dont be detered by their email based service. I have needed their help many many times and they always get back to me right away.
Sherry
Escape this boise

Honestly, so far nothing and Ive been using it for a year.

We are super happy and satisfied with Bookeo and we believe we won't stop using it.
Super easy to use, customize, reliable and affordable!

The only thing we would change is reducing the booking numbers from 14 digits to at least 10 digits.

I loved that the software was great at tracking changes made to bookings and seats

It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help.

I am a part-time event organizer. I am searching best site for organizing people through the internet. Somehow I hear about Bookeo. This makes me connect more people to my camp activities. The main thing is the CUSTOMER section. We can able to add and edit customer information and able to import contacts from various options like AddressBook, Vcard, Spreadsheet. They have tons of options for marketing our business.

Need to make a more responsive User Interface in the Calendar section.

Flexible, intuitive, and useful. Their support staff is prompt and helpful, with incredible service.

Occasional need to write the support team, due to various intricacies (for example, certain activities that get booked have to be categorized in certain ways in order for the software to understand how to act).