BestNotes

4,5 (134)
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Cloudgebaseerde oplossing voor elektronische medische dossiers voor klinieken

Totaalscore

4,5 /5
(134)
Prijs-kwaliteitverhouding
4,6/5
Functies
4,4/5
Gebruiksgemak
4,4/5
Klantenondersteuning
4,6/5

92%
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134 reviews

Dominic
Totaalscore
  • Sector: Computersoftware
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great product!

Beoordeeld op 2-6-2018

Pluspunten

Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!

Minpunten

I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!

Hannah
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 7.0 /10

Born and Raised on Best Notes

Beoordeeld op 3-10-2024

Overall, I felt like I enjoyed it. It was the first EHR system that I was trained on, which made it...

Overall, I felt like I enjoyed it. It was the first EHR system that I was trained on, which made it hard to compare to anything else. I thought that it was a great way to keep track of everything I needed to.

Pluspunten

I liked being able to access and modify my schedule quickly as needed. It was easy for my supervisor to also see what I was doing. We would often need to cross reference different client's files, and it was easy to do so.

Minpunten

Visually, it wasn't very appealing. It was also sometimes not very user friendly. Luckily, we had a great coworker who was able to make a lot of critical changes to templates, and to our system that made it much faster and easier!

Michelle
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

You Get What You Pay For

Beoordeeld op 5-6-2019

I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was...

I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better.

BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

Pluspunten

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Minpunten

As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

Antwoord van BestNotes

Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about!
Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.

Kenny
Totaalscore
  • Sector: Human Resources
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Bestnotes user friendly review

Beoordeeld op 6-11-2024

Useful in many ways and thorough with information needed as well as smooth process with training to...

Useful in many ways and thorough with information needed as well as smooth process with training to learn more functions.

Pluspunten

I love that you can create a Q-log and it will directly notify the person needing that information. Also I love the in depth layout of a clients diagnoses as well as any meds or allegories. Very useful for information needing to be released to other staff.

Minpunten

In my opinion I haven’t saw any cons to using the system. I have only ever worked on BN emr so I cannot give a thorough answer on this.

John
Totaalscore
  • Sector: Alternatieve geneeskunde
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

BestNotes and Ease of Use

Beoordeeld op 29-7-2024

All experiences have been positive and issues were quickly resolved

All experiences have been positive and issues were quickly resolved

Pluspunten

The Help Team has made the experience one I will never forget, they have helped us catch up with other providers

Minpunten

The ease of reports, the ease of using audits

Ashley
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

So helpful!

Beoordeeld op 9-10-2024

I was honestly very against having all of our files be entirely 100% online. Now, I wouldn't change...

I was honestly very against having all of our files be entirely 100% online. Now, I wouldn't change it for the world. It has been a huge time saver and so helpful to have this as an option.

Pluspunten

BestNotes makes it so easy to do all of our document tracking, document storing, charting notes, and billing, in one location. The team is very quick to respond and help answer questions and/or make changes to make it an even better fit for your personal team.

Minpunten

I don't have any complaints. It is easy to use and learn and has been a huge asset.

Alisa
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

BestNotes Review

Beoordeeld op 9-10-2024

I do not have any significant issues and enjoy using the BestNotes platform.

I do not have any significant issues and enjoy using the BestNotes platform.

Pluspunten

I like the ease of access to files and information, as well as the flexibility in updating those.

Minpunten

I dislike always having to log back in after signing a client's documents.

Vanessa
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Best Notes Helpful tool and easy to use Interface

Beoordeeld op 9-10-2024

It has been a really helpful tool in our agency

It has been a really helpful tool in our agency

Pluspunten

I really like that it incorporates an easy to use interface.

Minpunten

I really like best notes, I cannot think of anything that I do not like about it

Jeremy
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Operations

Beoordeeld op 9-10-2024

It is the easiest EMR that I have used I have used several different ones, and this has been the...

It is the easiest EMR that I have used I have used several different ones, and this has been the easiest.

Pluspunten

Easy to use and customer service is always amazing.

Minpunten

No complaints I was sitting here, trying to figure out what I could put and can’t come up with anything.

Eleanor
Totaalscore
  • Sector: Management non-profit organisaties
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Easy to use!

Beoordeeld op 28-10-2024

Pluspunten

User friendly. Easy to navigate and mobile friendly.

Minpunten

Not being able to edit users the Q-LOG (internal email system).

Mary
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Finally! Software and Customer Service like no other!

Beoordeeld op 30-12-2021

The customer service has been incredible. In my years in billing, there are no emergencies. So,...

The customer service has been incredible. In my years in billing, there are no emergencies. So, even though I expect an average 24 hour response to my calls (experience with other software vendors) so far, I've had someone answer the calls and get my questions answered. Furthermore, what software out there allows you to see what changes you need to do live? NONE! They show you what you are doing and explain why. That allows you, the consumer, to ensure you know why you made changes in the first place. Other software vendors just give you videos and you are on your way right? Well, here comes BEST NOTES exceeding all my expectations with real live people, in the USA!!!!! that show they have a true passion for their product and it shows. On week two of implementation, I was already sending claims and receiving ERAS through the EZ Claim software! You can't beat that. And I was able to move one client over all by myself, with two therapists! (of course, BEST NOTES was there as part of my team.)

Pluspunten

What I love the most about the software is that it does not think for you nor does it second guess your intentions. It is so frustrating to work with software that is not allowing you to tell it what to do. With this program, you are in control. Don't get me wrong, it will tell you when something is not set up right. But the beauty that results from all your hard work shows off in compliance. When all is said and done, you are left with a beautiful software that is compliant in every way. That is worth everything to a practice. The pairing up with the billing software was a breeze. Populating the tables for my therapists was easy and well worth the work it took, although minimal, because they made it so easy to function. The scheduling is super easy. As a full service billing company, we offer the capabilities of scheduling, checking eligibility, populating the demographics and insurance information as well as collecting payment information for our clients. We also send out the screenings and patient application for the portal. Our clients only need to worry about seeing their clients without needing to worry about anything else. This ensures that all claims have a better chance of getting paid; not denied for front end edits as well as providing our client the opportunity of separating themselves from the billing side of things with their own patients. This produces a great visit every time and that is what we aim for. It's no different than what BEST NOTES has done for us.

Minpunten

We were up and running in the first week alone. Being in the billing and administrative business for so long, you learn a few things here and there about switching your vendors that make it super easy and efficient moving over from one side to the other. However, with the TEAM EFFORT from BEST NOTES, we were able to go through basic training to get the practices up and running in the first week. So far, everything makes perfect sense. I have not found anything I don't like. I truly don't expect to either.

Kelly
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Amazing customer service!

Beoordeeld op 14-10-2022

My experience with customer services, specifically [SENSITIVE CONTENT], has been wonderful. I...

My experience with customer services, specifically [SENSITIVE CONTENT], has been wonderful. I appreciate her knowledge of the product, patience with instructing users, problem-solving when something comes up, and follow through.

Pluspunten

BestNotes was introduced to me at a previous employer and I loved the customer support, ability to customize for my business, and user-friendly interface. This has continued to be true in my business. BestNotes' dedication to onboarding with technical support has been integral to my positive experience with the platform. Having a portal I can send to clients is indispensible to my largely telehealth practice.
DSM5, an optional feature, is helpful.

Minpunten

Customizing existing files for intake was somewhat difficult. For example, on intake, I would prefer that some items be required to be filled in by clients before moving on to the next item. Clients continue to have difficulty finding things on the portal.

Overwogen alternatieven

TherapyNotes, LLC, SimplePractice en TheraNest

Redenen om over te stappen op BestNotes

Already familiar with the product and customer support Cost was comparable

Antwoord van BestNotes

Thank you, Kelly for your kind words! We're so happy to hear that you've been happy with our features and customer support. We want to make sure that everyone who uses our product is getting the best possible experience, so our team works closely with users and regulators to avoid unnecessary actions. We also provide unlimited training and support, so if there are any problems with using our product, we are available to help. Thank you for using BestNotes and have a great day!

david
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

BEST CUSTOMER SERVICE EVER

Beoordeeld op 1-6-2021

Best tool I have used. If there is a preset that does not fit well, they will design it to fit...

Best tool I have used. If there is a preset that does not fit well, they will design it to fit your needs. Customer service is everything. They never make you feel stupid, they help you right away.

Pluspunten

The software is pretty encompassing, which means it takes time to become very familiar. But the onboarding is done through Zoom with very accomodating and professional staff that take time to cover their set agenda and any questions you may have...even if you have asked the question previously.
If you call customer service, you get through and get connected and problem solved immediately.

Minpunten

The software is pretty encompassing. It takes time to learn.

Teri
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Calendar times

Beoordeeld op 9-10-2024

EXCELLENT!!!! 5 STAR ALWAYS!!! Thank you for all you do!!

EXCELLENT!!!! 5 STAR ALWAYS!!! Thank you for all you do!!

Pluspunten

The Best Notes Team always hears the request and answers it to the best of the ability within the system.

Minpunten

This survey is making me fill this box in, and there is nothing to add for this question.

Dorila
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

PRP/ OMHC Administrative

Beoordeeld op 9-10-2024

My experience with BN has been excellent.

My experience with BN has been excellent.

Pluspunten

Makes my job more easy. Its more organized.

Minpunten

I love everything about Best Notes. There's nothing that I will say that I don't like.

Christie
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great service, great product!

Beoordeeld op 9-10-2024

Pluspunten

User friendly, versatile, comprehensive.

Minpunten

Some templates are not able to be modified as easily.

Lucas
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 3.0 /10

Simple solutions

Beoordeeld op 21-10-2024

Been using for over two years with multiple employers, still learning new stuff.

Been using for over two years with multiple employers, still learning new stuff.

Pluspunten

Very user friendly, and easy to navigate.

Minpunten

Ive had a few glitches before, but nothing serious.

Rick
Totaalscore
  • Sector: Ziekenhuis- en gezondheidszorgbranche
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Ease of use of business

Beoordeeld op 15-10-2023

It was a little confusing in the beginning, but once I learned how to set up my documents, it was...

It was a little confusing in the beginning, but once I learned how to set up my documents, it was easy

Pluspunten

The easy wish I could set up forms to be emailed out

Minpunten

I can’t really think of any seems pretty easy to use, and it was very easy to set up

Adeena
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 51-200 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Multiuse

Beoordeeld op 10-10-2023

Pretty easy and user friendly

Pretty easy and user friendly

Pluspunten

I love that you can use it for clients AND employees

Minpunten

I have a hard time with the medical clearances porting over correctly

Betty
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great customer service

Beoordeeld op 13-10-2023

Pluspunten

Easy to use, a lot of self help articles/videos.Quick response to email requests.

Minpunten

Would like a section for diabetic finger stick readings.

Ida
Totaalscore
  • Sector: Maatschappelijk werk
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

My Review of BestNotes

Beoordeeld op 14-9-2022

The benefits of BestNotes is a company wide tool to keep up on our clients in a central location...

The benefits of BestNotes is a company wide tool to keep up on our clients in a central location that we all have assess to. The calendar feature is great in scheduling across the company. BestNotes is quick to fix any glitches that have happened during the time I have been a user on BestNotes.

Pluspunten

BestNotes is quick to fix any glitches that have happened during the time I have been a user on BestNotes. The updates are very helpful and the improvements have been very beneficial.

Minpunten

I can not think of anything that I don't like... it has been updated to accommodate all my needs, and the needs of my company.

Antwoord van BestNotes

Thank you for your positive feedback on BestNotes! We're happy to know that it is helping you organize and keep track of your clients efficiently. We value good feedback and take it seriously so that we can continue to provide the best possible service to our customers.

Jay
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Superb Customer Support

Beoordeeld op 21-10-2020

The best part is that now I don't worry when I can't figure something out because the Tech Support...

The best part is that now I don't worry when I can't figure something out because the Tech Support team is so good, and friendly, and understanding - I know that we are going to figure it out together. I call frequently and I have NEVER been disappointed. In an age where customer service is becoming an oxymoron, BestNotes has restored my faith!

Pluspunten

Overall it is pretty flexible and easy to use, and is a very good value for the price. There are some limitations, and it is not always intuitively obvious how to do certain things, but the customer support is superb, and once the support team explains how to do things, I am finding the software easier and easier to use.

Minpunten

Sometimes it is difficult to figure out how to do seemingly relatively simple things, such as print a document or scan/email files without technical support. Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files

Antwoord van BestNotes

Hi Jay! Thanks for your review! I will pass on your kind words to our support team :)
I'm looking forward to showing you our new version of BestNotes when it's ready. We've done a tremendous amount of work to make things simple and intuitive. The best part is that we're going to grandfather your current rate in so we won't have to pay more for the core product. Please stay tuned!

Olivia
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Functional and fairly easy to use

Beoordeeld op 22-8-2022

Pluspunten

I like that the records are all pretty easy to navigate. It doesn't take long to learn the software. It does take a bit of trial and error, but requires much less time to learn than other softwares I have used.

Minpunten

One thing I wish I could do on Bestnotes is upload more than one document at a time. I think this every time I have to update or create a client chart.

Antwoord van BestNotes

Thank you for your positive feedback. We're glad to know that you are enjoying BestNotes so far. We would be happy to discuss any specific issues you may have with the software or how we can help improve your experience. Please feel free to reach out to us at [email protected]

Ari
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 2-10 werknemers
  • Anders 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 1.0 /10

Has become pure garbage

Beoordeeld op 5-10-2018

Used to be ok. Now with their support and better products out there, it’s WorstNotes “tm”

Used to be ok. Now with their support and better products out there, it’s WorstNotes “tm”

Pluspunten

It’s cheap. It was great to use years ago. They were also a much better company years ago.

Minpunten

Same basic interface since day one. Zero updates. Hard to navigate. Customer support has become horrendous. Can only use from their program. Can’t use it on a phone because it isn’t web friendly, and their “app” does literally nothing.

Antwoord van BestNotes

Hi Ari,
It pains me to hear that your experience with BestNotes was once great but became poor over time. Looking back at your use of BestNotes, it corresponds with an explosive period of growth we experienced. Indeed, our support team struggled during this time and we couldn't hire and train employees quick enough. This painful process has made us a much better company. We've overhauled the way we train employees and carefully watch forecasting metrics, so we can hire new teammates before we need them.
In addition, we have never stopped improving BestNotes by adding new features and improving the overall workflow. Unfortunately, we didn't do a good job communicating these new enhancements to end-users. Today, we are sending regular emails to System Administrators about updates, promoting new enhancements on the login screen and provide a live view of everything we are working on through a public facing Trello board.
I hope we can earn your trust back someday.

Shelley
Totaalscore
  • Sector: Geestelijke gezondheidszorg
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Exceptional Customer Service

Beoordeeld op 8-7-2022

Pluspunten

I was an owner/biller of a mental health clinic and we always knew that we could call BestNotes with any problems that we encountered and that we would receive exceptional customer service.

Minpunten

Some of the billing reports could be updated to help bill more efficiently and ensure that claims are not missed.

Antwoord van BestNotes

BestNotes is extremely grateful for your continued support and partnership. We truly appreciate it and are committed to providing the best possible experience to our customers. If you ever have any other feedback or problems, don't hesitate to reach out to us at [email protected]. We would be more than happy to help resolve whatever issue you may have. Thank you again!