TherapyNotes, LLC reviews

It is so very easy to use and the support staff has been the best I have ever used. Whether I am emailing or talking over the phone, they listen and are able to answer my questions with ease. They are always updating their product and listen to users when we have ideas or suggestions.

I have 2 cons to using this product. One is the lack of secondary billing, though I know they are working on it. The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform. I have a yoga teacher on staff and I would love to be able to incorporate her schedule into the platform. I offer Reiki sessions and struggle to find an easy way to get someone set up and scheduled.

I love that Therapy Notes is user friendly interface that saves time and makes it easier for my staff to learn and navigate especially with having mutliple practitioners

This program has been very user-friendly although billing and claims process, may take time to fully learn how to use.

TherapyNotes makes my life as a therapist and practice owner easier. Easy to customize (most) forms (and the ones that are less customizable it seems they are updating to make more so!). I find the charting to be very user-friendly, and, if you're billing insurance, they include within their documentation everything that insurance companies would require. And if I ever have any questions, the customer service is truly remarkable - very knowledgable, wonderful follow up and follow through, and I have never once spoken with someone where I felt like I was someone inconveniencing them or they hated their job (which, sadly, can happen with a lot of customer service!).

I honestly don't have any major complaints. The most recent treatment plan update is a bit cumbersome but they put out an announcement that they were getting that feedback and were making improvements immediately.

TherapyNotes makes clinical documentation very simple. The templates are easy to use and customize if needed. The information flows from intake, intake note to treatment plan and progress notes. I don't worry about missing an insurance requirement.

I've been challenged with part of the billing process especially when it comes to deductibles and insurance readjusting payments.

Ease of use and immediate contact with person for any questions about the product. Superior customer support.

This is an excellent product that offers scheduling options, encounter notes, file storage, clearinghouse EDI, ERA, patient messaging, telehealth video, and superior support. It's excellent.

NA. This is an excellent product that offers scheduling options, encounter notes, file storage, clearinghouse EDI, ERA, patient messaging, telehealth video, and superior support. It's excellent.

Overall quality with the software and support team

Cannot think of any at this point in time

The live customer service is amazing. Live means LIVE!!!

Would like more support for treatment planning.

I like everything about therapy notes. Suggestions of changes and additions are listed below.

The scheduling view is not good with the amount of providers we have. We are unable to view all providers on the schedule at one time.

Also would like the ability to compete forms on a clients behave with the client in session.

The forms should be able to be downloaded in PDF format and printable format.

The ability for 2 Supervisors’s to sign off on clinical documents when needed.

We need The ability to not allow counselors to delete a task on their to do list. Only supervisors or practice admins should be allowed to do this.

The person who answers the phone can help me 90% of the time. If they can't help me they transfer me to someone who can.

It was a learning curve to get set up in the beginning.

This product is easy to use for someone who has used EMR's but always with lots of support. I am now on my own but TherapyNotes is pretty self-explanatory. The articles for figuring things out are well written and easy to follow-not too technical.The selling point for me was having on-call tech support if I can't figure something out. So far I haven't had to wait more than 15 minutes and typically it's a much shorter wait time, if I have to wait at all. The tech support people are efficient and clear in their instructions. They then send an email reviewing the steps they have gone through w/me that I can review in the future if necessary.

Not being able to add templates within the system. You can customize (to an extent) the templates already in the system. The work around is scanning and uploading forms to the system. Not too bad...

I hope it will prevent the loss of records and improve the ease of retrieval of records when needed. It will use the same format for all records so less confusion or missed forms

the program "requires" the insertion of a date of birth before the client can get signed in. Psychology today does not ask these questions when a client clicks in to see me. So no3w I have to call the client to get date of birth. Why can't we sign someone in and then ask for date of birth. Save amount of work and trying to call client or text them for this one piece of information

I had already been using it as an agency employee provider, and when I decided to do my own practice where I am the admin and the provider, the customer service assistance I received both for set-up and ongoing admin tasks has made it possible for me to do this without needing to hire an additional person to handle billing, scheduling, etc...
I love the Portal support for Outcome Measures as well as for HIPAA compliant document use and registration process.

It took a minute for some forms to be set up in the Portal, but now everything I need is there!

Really easy to get up and go with a practice. Customer support is the BEST

No secondary billing, patient portal or form customization

I love therapy notes. I transitioned just before the pandemic (thank god) and it made it easy to maintain my notes and do my billing no matter where I was seeing clients from. The support staff is absolutely fabulous - they are responsive and knowledgeable. A rare find in this day and age!

There really isn't anything to complain about...

I love that I can do everything on one platform, scheduling, billing, documentation. All is one. I also love how fast and effective the customer support is. they are always very positive and helpful and patient. When i call I am frustrated at times because I have been trying to figure it out and they are so kind and patient that it calms me down right away. I know they will stay with me till it makes sense, and it is fixed!

hmmm. I wish the billing part was a bit more user friendly.

TN has a fantastic customer service. In the event that I have needed to reach out for assistance, TN customer service has went above and beyond to help solve any issues that I have encountered

When switching from ZOOM to TN Telehealth, it has felt a bit clunky with multiple A/V issues.

As a new business establishing from the ground up. I have found that therapy notes is very user friendly even for those with mediocre technology knowledge.

Would like TX plan templates to be a part of the platform.