Tebra reviews
Tebra
Totaalscore
Filteren op
Bedrijfsgrootte
Gebruikte tijd
1280 reviews
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
#1 User-Friendly EHR Ever Used!
Beoordeeld op 20-2-2020
In my experience of over twenty years using various EHR software platforms, I and can honestly...
In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!
Pluspunten
Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.
Minpunten
I would like to be able to attach documents to the internal email system when communicating with patients.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Patient health care management at ease!
Beoordeeld op 21-2-2024
Love the program, charting made easy! Love the flexibility of access where we need as we are a...
Love the program, charting made easy! Love the flexibility of access where we need as we are a mobile clinic.
Pluspunten
We love how easy working with Tebra helps the practice, patient management go smoothly.
Minpunten
I would love a faster response when tickets are opened. Example, our office opened a ticket on Monday the 19th for insurance posting concerns, it is now Weds the 21st and we haven't had any response from a Tebra rep.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Platform's Limitations, Hidden Costs, and Manual Processes
Beoordeeld op 20-2-2024
Tebra + Kareo is a platform that doesn't allow you to export your data,They will charge you $2000...
Tebra + Kareo is a platform that doesn't allow you to export your data,They will charge you $2000 to export your client database when you leave in a format that other EMRs don't use. So you will have to hire help and they will claim that is not their scoop of work to guide you or support exporting your data.
It lacks with crucial features and once you're in, it feels like they have a tight grip on your data.
I am leaving the EMR after 3 years of practice, due to its limitations compared to competitors. Kareo lacks inventory management, requires manual invoice writing, and frustratingly restricts exporting client databases and demographics.
Automation features are not functional, leaving everything feeling excessively manual. It's advisable to opt for a more comprehensive solution from the outset to avoid the hassle of data export later on. Notably, Kareo charges a hefty $2000 fee for exporting client databases in a format incompatible with most systems, requiring additional assistance, which they disclaim responsibility for. They only offer data export in XML format, which adds unnecessary complexity.
Pluspunten
While the design interface and app appear satisfactory, I've encountered significant limitations. Automation features are non-existent, and the extreme restrictions on data exporting are concerning. Additionally, the platform's hidden costs and reliance on manual processes further compound these issues
Minpunten
The interface looks good, however it lacks of so many features. I like they have a mobile App.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Tebra: my right hand man
Beoordeeld op 27-8-2024
I give it an 8/10 honestly it's a super great service and my day-to-day becomes a lot easier when I...
I give it an 8/10 honestly it's a super great service and my day-to-day becomes a lot easier when I know I have Tebra by my side. My only con is not being able t really understand and know every feature it has, other that that i love the service they provide.
Pluspunten
Ease of use! able to find things everywhere easily
Minpunten
Wish it had a little more, I feel like there are opportunities for additional access
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 8.0 /10
Doctor reviewing
Beoordeeld op 21-2-2024
Pluspunten
I like the eforce, appt reminders, communication with patients and pt can email us through the portal. Love the broadcasting.
Minpunten
You can do better on the referral system. It needs to be improved stream line and intergrated. Also there are dx that I can't find and I have to google ICD10 because it doesn't come up.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Nothing left since pandemic
Beoordeeld op 10-4-2024
Again, for the first year it was a good product. Post pandemic, it's garbage like most companies...
Again, for the first year it was a good product. Post pandemic, it's garbage like most companies today that can't pivot with challenging times.
Pluspunten
It was a better system than what I was using prior to the pandemic. There WAS direct phone contact with service. There WAS free onboarding and training for up to 1 hour for each new employee, there WAS ease of use with proper guidance and training. The amount of information that is compressed into this software could take years before you become an expert. So to just drop all training and help is sloppy and unacceptable.
Minpunten
No direct contact to a human by phone. All CSR help is an email to 1 person who is most likely overwhelmed and doesn';t get back for days. The videos to help you train on are outdated and don't make up to the updated software versions currently in use. Basically for $300 -$400 a month you're on your own.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Box review
Beoordeeld op 23-2-2024
Just a general ok for this topic it’s not great
Just a general ok for this topic it’s not great
Pluspunten
Billing module is great once you learn how to use it. Learning curve is great
Minpunten
Setup and learning to use it. Lack of support
Overwogen alternatieven
EpicRedenen om voor Tebra te kiezen
Too many down times with the software and poor supportRedenen om over te stappen op Tebra
They replied back first when I sent out request for quotes- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Tebra Usage
Beoordeeld op 7-3-2024
Great product to create charts and run a thriving practice
Great product to create charts and run a thriving practice
Pluspunten
Ease of usage, easy chart building and scheduling for small to medium size clinic
Minpunten
medications cannot be listed in alphabetical order or update scripts when dose or directions change.
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
Tebra is very difficult to work with
Beoordeeld op 21-2-2024
1-Difficult system. Cannot get customer support. My nurse can't even help me refill medications. No...
1-Difficult system. Cannot get customer support. My nurse can't even help me refill medications. No one to talk too
Pluspunten
My wife (administrator) liked the cost.
Minpunten
Functionality
Usability
Not user friendly
Difficult
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
Tebra review
Beoordeeld op 9-11-2023
Pluspunten
Cost startup for new businesses are great.
Ease and transition have been helpful.
Minpunten
Unable to prescribe more than one medication at a time.
Needs improvement.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Just a wonderful platform
Beoordeeld op 14-11-2023
Pluspunten
The staff and their support through initial setup, continued training, billing issues, and routine management of my practice. Customer support is easily the most important part of a program like this and they have a 5 star group!
Minpunten
I think the app on the phone has more issues than I would like but I am sure it is hard to combine all the perks of the desktop version into an app without an issue.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 501-1.000 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Kareo has only improved with time!
Beoordeeld op 28-6-2023
I utilized this system when I was billing for my physician clients several years ago. Recently...
I utilized this system when I was billing for my physician clients several years ago. Recently recommended Kareo to fill an interim need where I currently work. Very different situations and practice types but Kareo product still works -- has only gotten better and the customer service from the start has been great.
Pluspunten
The implementation and initial training were very easy. I appreciated having an assigned trainer to help me throughout the process. Kareo has allowed us to start billing for our physicians during an interim period and immediately generate revenue that most people thought was months away!
Minpunten
The primary improvement I would like to see is better functionality when entering multiple days/units of the same CPT code. I am currently billing for providers who see patients daily in an inpatient setting. I would like to bill more than one day at at time per charge entry line. For example, provider sees a patient from June 1 thru June June 5 -- same level of encounter, I would like to enter CPT 99232 X 5 units w/ the date range for these 5 consecutive days. I inquired about this and was told that I must enter only day per line. Just a thought!
Overwogen alternatieven
athenaOneRedenen om over te stappen op Tebra
I was familiar with Kareo already and liked the option of being able to subscribe month to month for our current group. Also liked the training options and having an assigned coach during the set up.- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Excellent EMR for solo providers
Beoordeeld op 21-2-2024
In the beginning, I was not utilizing the EMR as much as I thought I would. After a few months, I...
In the beginning, I was not utilizing the EMR as much as I thought I would. After a few months, I needed to increase my usage and had questions on how to proceed. I felt the onboarding help at that time was lacking and I had to do a lot of research on my end to get things the way I wanted. I would have appreciated more help with onboarding down the road.
Pluspunten
The program is very user friendly and affordable. I researched multiple EMR's before deciding on Tebra. I have not been disappointed.
Minpunten
The change of the format and colors from Kareo to Tebra was a little hard to get used to. I am a visual person and I relied on the colors when navigating through the system. It took some getting used to with the minimal use of colors in the system. I will say the streamline coloring does seem more professional looking.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Tebra, not good
Beoordeeld op 24-7-2024
29 years, and getting worse rather than better.
29 years, and getting worse rather than better.
Pluspunten
I’m familiar with it having used Kareo for 20 years.
Minpunten
Awful support. They pay no attention to reported bugs and ignore them.
- Sector: Medische praktijk
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Move on they are in a development stage and are missing many features needed for your staff
Beoordeeld op 30-1-2024
There's a significant amount of updating required before it becomes efficient for your practice and...
There's a significant amount of updating required before it becomes efficient for your practice and patients. It appears they focused solely on iOS systems, catering to the MD's needs rather than addressing the practical usage for patients and staff.
Pluspunten
Looks like Outlook or Google calendar. Seems simple probably because it is a simple EHR with no features.
Minpunten
***NO APP OR WORKAROUND FOR ANDROID USERS *** Personalizing forms for logic questions is not allowed. It's not possible to include survey questions that enable automatic calculation for numeric values associated with the selection, as you would find in platforms like JotForms. Additionally, there is no app available for Android users. Furthermore, the patient app tends to get locked and is quite confusing for them to set up.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Initially good but is now unusable
Beoordeeld op 30-4-2024
It was initially good but over the past couple of years has been terrible. As a mental health...
It was initially good but over the past couple of years has been terrible. As a mental health provider there have been no features added that helped us at all. The template system is worthless.
Pluspunten
Initially, the Kareo team seemed to understand the needs of a mental health practice from a business and functional standpoint.
Minpunten
The customer service has to be the worst in the industry. Their method of deactivating a provider is absurdly laborious and lengthy. I've spent as long as 2 hours on the phone with them just to deactivate a provider.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Wekelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Josephine Bostic, owner and operator
Beoordeeld op 21-2-2024
I love Debra it’s very seamless smooth process use a friendly, and the learning modules are easy to...
I love Debra it’s very seamless smooth process use a friendly, and the learning modules are easy to follow in great. You can always go and review if you forgot something. I am a new business owner and this system has really made my life easy. Thank you, Tebra.
Pluspunten
EMR and learning modules. Diet these modules will help guide you to any concerns or review that you may need to manage. This system is very user-friendly and the cost is great.
Minpunten
It took me a while to get used to the scheduling of new patients, but found several ways to do this and now I’m a pro
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Cannot get customer support
Beoordeeld op 29-4-2024
Right now pretty bad. I cannot stress enough how awful it is to not be able to get help when it's...
Right now pretty bad. I cannot stress enough how awful it is to not be able to get help when it's needed.
Pluspunten
Right now? Not much. The notes are good, but so are Microsoft word documents.
Minpunten
Cannot collect payments from patients- which is a huge issue. Previously their customer care has been abysmal and they take weeks to reach out to you. Or I've left a review in the past and got a call immediately. That doesn't look good.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Amazing EMR
Beoordeeld op 8-3-2024
Pluspunten
Easy documentation, easy to prescribed.
Minpunten
Not all the ICD pop-up easily and sometimes delates my doc.
- Sector: Medische praktijk
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Completely satisfied solo practitioner!
Beoordeeld op 21-2-2024
My overall experience has been extremely positive.
My overall experience has been extremely positive.
Pluspunten
I am able to manage every aspect of my practice from one platform, from Telehealth to billing and claims. I couldn't be happier!
Minpunten
No complaints at all. I can't think of a thing.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Not a good fit for mental health practice
Beoordeeld op 6-10-2023
The forms aren't designed for mental health needs unless perhaps for psychiatry. Completing notes...
The forms aren't designed for mental health needs unless perhaps for psychiatry. Completing notes on the format was awkward.
Pluspunten
I liked being able to create a claim on Kareo Clinical and submit it to Kareo Billing seamlessly, where I would review and approve it and submit the claim for payment. This worked the first few months until the two programs stopped communicating without my awareness. The program does a good job sending reminders to clients of scheduled appointments.
Minpunten
The program apparently stopped sending claims to Kareo Billing without my awareness for several months. After making multiple futile attempts for help through Customer Service, nearly 600 claims appeared in Kareo Billing on a single day in May, including every claim for services since the first week of February. I could not get paid for services completed in January, February or March under many insurance plans.
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 7.0 /10
TEBRA Review
Beoordeeld op 21-2-2024
Overall positive use, there could be many changes to the system
Overall positive use, there could be many changes to the system
Pluspunten
Love the ease of the system
Enjoy the process of documentation on an EHR
Enjoy the schedule being neat
Minpunten
Do not like that it does not have spell-check
Lots of technical errors
Time out concerns
Processing documentation concerns
- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Underwhelming and I'm switching EHRs despite the headache
Beoordeeld op 13-7-2023
Easy EHR interface but with some klugey features. Billing has been a nightmare and still unresolved...
Easy EHR interface but with some klugey features. Billing has been a nightmare and still unresolved errors over 6months in. We're changing EHRs despite the headache of transitions.
Pluspunten
SOAP note format is intuitive, but generating charges is klunky, and then charges need applied in a separate interface, it has duplicated admin workflows rather than streamline it
Minpunten
Updated SOAP note working interface jumps sections down the page and trouble finding my place in the note; can get hanging text outside of a text box; sections accidentally deleted cannot be recovered and the whole note needs marked as error and start again
Redenen om over te stappen op Tebra
pretty interface, price point- Sector: Medische praktijk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Review of Kareo EHR, PM an Billing suites
Beoordeeld op 22-8-2023
I have used kareo since 2013. I am generally pleased with the product.
I have used kareo since 2013. I am generally pleased with the product.
Pluspunten
Ease of use and simple formats. I found the it was easy for my staff to learn the features of Kareo and the day to day work flow is enhanced by the product.
Minpunten
Inability to view office note and encounter form simultaneously.
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
My Tebra experience!
Beoordeeld op 21-2-2024
Pluspunten
I like that it is very easy to use. I don't have any trouble looking up patients and managing their records.
Minpunten
I don't like that you cannot switch practices and you need to log off to switch. And that's it.