TheraNest reviews

TheraNest
Totaalscore
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955 reviews

- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
All In with TheraNest
Beoordeeld op 21-11-2018
Our office was using one company for scheduling patients and patient notification (text messaging);...
Our office was using one company for scheduling patients and patient notification (text messaging); one company for billing; and one company for notes which resulted in huge opportunities for human error; the specific needs of our office were not addressed with any one company.
TheraNest addresses most of our office needs in one integrated program. Scheduling, appointment notifications, progress notes, billing, and ERA (eventually).
I previewed the ERA and it looks like it will efficiently apply payments to billed services.
I am very satisfied with TheraNest and strongly recommend it for other Behavioral Health providers.
Pluspunten
Imported years of data from another system into TheraNest with no errors and very limited time commitment. Their customer support was very helpful and honest about the transition.
TheraNest is full featured- Our office used a competitor program for 30+ years but wanted/needed a cloud based state of the art EHR program- Our office tried several other popular programs but they all had significant limitations. We are very excited about Theranest.
Our Office is new to the program but so far so good. The customer support is excellent. They are adding features frequently, including specific features requested by users. The start up learning curve is doable and our staff picked it up in a few days versus weeks.
The scheduling, pt. appointment notifications, calendar, and agenda are well thought out and fully integrated. The initial intake note and progress notes took some getting used too but they work very well- DX codes are easily entered and updated. The progress notes are very professional and signed and cosigned if necessary.
I know this sounds like a paid advertisement but I have spent a lot of time, money and effort trying other programs and I was never more encouraged than with Theranest.
Our goal was to be fully functional with the transition from our current system to Theranest by January 2019. We are ahead of schedule and our intention is to bill our first full month of receivables for November 2018.
Minpunten
The fees were initially off putting. But after becoming familiar with TheraNest, I see the potential for a very efficient, time saving, integrated system that is well worth the monthly investment.
There is also flexibility with monthly billing based upon caseload (increasing or decreasing at discretion of the user) and it seems fair.
Antwoord van Therapy Brands
Thank you for the glowing review!! We are so happy to hear you and your team are enjoying TheraNest!
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 2.0 /10
from Great to Bad Greedy
Beoordeeld op 12-12-2021
Overall, I really liked theranest. I probably would have continued to use it because it was easy. I...
Overall, I really liked theranest. I probably would have continued to use it because it was easy. I recommended it to my colleagues and some of them had signed up to it too! But it became too money hungry, too fast. Thanks for a bunch of other providers who made a Facebook group for this purpose only, some took the lead to try to talk with management...and that's that. So many providers switched to another EHR, and finally I did too. Normally, I don't write reviews but It was ethically and morally unacceptable, this left many providers to either pay the fees, use another software and pay that too or cut back on telehealth at a time when everyone was hurting financially. I think theranest would be good if you only plan to have a couple of clients and only use basic notes/assessments. Otherwise, you will find yourself paying fee increases often.
Pluspunten
I've used this EHR since for about 5 years when I started my practice. I liked that it was simple:
1) The scheduler was easy to use, the notes were straightforward, the submitting of claims was a breeze.
2)I also liked that they have an app to download on your phone and clients would tell me it was easy for them to log on using their phones.
3)I also liked the simplicity of the calendar and the ability to print reports, client lists, etc.
4) Not sure if they were starting off as a new business at that time, but customer service was so responsive and seemed to care.
5)As I transitioned out of this platform, I really liked that they actually updated the ability to download complete files into one PDF!
Minpunten
Over the years it went from amazing to poor for a couple of reasons:
1) the customer service is really slow, it can take up to 2 days to resolve a simple issue or concern
2)You are able to create your own notes template, assessment templates, BUT if you do, these will not integrate with the rest, what do I mean? If you create your own custom, this does not work and you have to do all the steps each time. Oh, and when you download files, any custom templates, don't download with the rest of the file. You have to do it individually, for each client...
3)Telehealth is so bad. Either I would disconnect or my clients would disconnect for unknown reasons, so I just switched to Doxy for FREE.
4)They keep raising their fees! I understand that all business raise fees, but it seemed to be every so often. New feature, new fee. New feature, new issue to troubleshoot.
5) Last year, they sent emails asking providers to sign a BAA...I signed one in 2016, when I signed up, were they misplaced? I don't know, I had no answer to this, I didn't sign it, I had an old one in my files.
6) during the start of the pandemic, they raised their fees! For example from $10/month unlimited, to Standard Users: $12 / month for up to 30 one-hour sessions", each additional hour $1. (I have the emails too!) It seemed very unethical and poorly timed. I finally decided to download every single PDF client chart and switched.
Redenen om voor TheraNest te kiezen
I started using this platform while still paying for theranest, while I transitioned. So far it has been about 6 months and I am so happy and so excited about it. The billing is sooo easy, I like the ability to make my own notes and assessment templates. I'm still in the 'honeymoon' stage, I really really hope that they don't disappoint. Customer service has been excellent. And they seem ethical and very reasonable.Redenen om over te stappen op TheraNest
At the time, it was the easiest, simplest, and reasonable.- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Horrible Customer Service
Beoordeeld op 4-5-2023
We are solving no problems only creating more. Will not eve recommend Theranest and recommend to...
We are solving no problems only creating more. Will not eve recommend Theranest and recommend to others if you do have theranest that there are better platforms out there that have great customer service.
Pluspunten
Our company did not like anything that theranest had to offer.
Minpunten
Theranest has no customer support. You can email for days and still never hear back. You can also have video conferences with head support members and still get nowhere. We have been dealing with issues with Theranest for over 5 months now. We are still getting no support nor any communication back.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Love Theranest
Beoordeeld op 16-5-2019
Overall Theranest keeps me very organized and on top of time sensitive issues like notes, rminders...
Overall Theranest keeps me very organized and on top of time sensitive issues like notes, rminders and billing.
Pluspunten
Theranest is easy to use, keeps track of my calendar, sends reminders to clients, makes billing very easy.
Minpunten
I wish I could customize more reporting and sorting features to help me do the billing of insurance companies that I have to do on other websites.
Redenen om over te stappen op TheraNest
I chose theranest for ease of use and best value for the money.Antwoord van Therapy Brands
Amy thank you so much for the lovely review! We are so happy to hear that TheraNest is just the tool your organization needs to keep you on track and organized!
A member of the Support team will reach out to collect more information about your reporting needs. We do have very robust reporting features so we want to make sure we can help point you in the right direction!
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Ideal platform for my small sole prop therapy practice
Beoordeeld op 9-5-2023
TheraNest allows me to securely store client paperwork, including consents and progress notes. The...
TheraNest allows me to securely store client paperwork, including consents and progress notes. The calendar is accessible to my clients in their client portals, which allows for easy scheduling.
Pluspunten
I started my business as a part-time venture while I transitioned from full-time employment with a larger company. I liked being able to pay a lower-tiered amount, depending on the number of clients I had enrolled. As my practice has grown, it has been easy to adjust my subscription to reflect my business' changing needs. The telehealth platform is easy to use. It does not have a whiteboard function, although it does allow for screen sharing. There are times when the platform is unreliable, so I have a backup video platform account to use in these instances.I do not bill insurance, although accepting credit cards and logging cash payments into the system is seamless, with easy to access invoices and superbills.
Minpunten
The video platform (while it has been recently updated), could use some improvement.
Overwogen alternatieven
SimplePracticeRedenen om over te stappen op TheraNest
Initial cost during startup.- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Ease to use, and the best Customer Service
Beoordeeld op 20-6-2023
I have accurate records and I have several options for my notes. I love the new feature of the...
I have accurate records and I have several options for my notes. I love the new feature of the electronic portal for client paperwork. The appt calendar works best on the computer but I can make good changes on my phone.
Pluspunten
I have loved watching this program develop and grow in the last 10 years. I began Theranest when they were first starting and it was pretty bare bones. Which is what I needed as a new business owner so that I could grow with the program. At that time, I really wanted exact notes that would reflect exactly what happened in the sessions and Theranest provided that place. It has grown however to a much better system and a much better process. I know that I do not use a lot of the process because I have an outside biller. But all the parts I do use are the best and I have tried several.
Minpunten
The cost of anything is always a killer for a small business. The cost however has been fair for the service that you get.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Review of Theranest
Beoordeeld op 1-5-2023
Theranest provides everything that is needed for my practice. It has been simple to learn and use...
Theranest provides everything that is needed for my practice. It has been simple to learn and use throughout the years. I appreciate all the updates that are made to accommodate the various practices, the access to Knowledge Base and the quick response from customer support when I've needed additional help.
Pluspunten
I've been working with Theranest for almost 10 years. Theranest software keeps my client files HIPAA compliant, which is crucial in the mental health/medical field; I have never had a problem. Once set up, billing is very simple. If I'm having a difficult time with billing, records , program, etc, customer support is easy to access. I appreciate the Knowledge Base that has been developed as well as how Theranest has consistently improved the software or made adjustments based on their customers recommendations.
Minpunten
I'm a very small practice (3 individuals). I don't like having to pay extra for changes that I would like to make i.e. using Wiley notes. I understand how Theranest makes it's money but for something that doesn't require ongoing support, some things should just be another option ie. choosing between Standard note or SOAP note.I also feel the percentage for assistant billing (following up with insurance providers for unpaid invoices) is very high, considering once you figure out the problem and I begin to be reimbursed for services and no further assistance from Theranest staff is required; I am still expected to provide you with a percentage of what I'm billing. Perhaps just charging a one-time fee.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
We love Theranest
Beoordeeld op 23-7-2023
We have used TheraNest for 7 years and we just love it.
We have used TheraNest for 7 years and we just love it.
Pluspunten
Ease of keeping our schedules straight and having the correct information on the form
Minpunten
I find that the billing is hard to figure out
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
No regrets--Love this product
Beoordeeld op 21-6-2023
Easy to set up, easy to use.
Easy to set up, easy to use.
Pluspunten
In hospital and community mental healthcare jobs I have used more than 10 EHRs over the years. TheraNest has it figured out. It's sleek design makes it enjoyable and easy to use--you can customize what you want to see and what you don't. Scheduling and billing are a breeze, tele-health built in for a nominal fee, treatment plans and goals of therapy helps also for a small fee. And the analytic reports are so helpful in running my business. I love everything about it.
Minpunten
The only criticism I have is in the pop up window when trying to build a recurring schedule in which there is a date conflict--the pop up message is only that there is a conflict--it does not show you the date that needs to be resolved. That takes a little time in narrowing down, but not a huge deal.
- Sector: Administratie
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
yehia
Beoordeeld op 12-4-2023
One company was used by our clinic for patient scheduling, patient notification (by text message),...
One company was used by our clinic for patient scheduling, patient notification (by text message), billing, and notes, which created a significant risk of human error and failed to meet the unique requirements of our practise. The majority of our workplace demands are met by TheraNest in a single, integrated package. scheduling, reminders for appointments, updates on progress, billing, and ERA (eventually). I looked over the ERA in advance, and it appears that money will be applied to billed services effectively. TheraNest has my highest recommendation for other behavioural health practitioners since I am so pleased with it.
Pluspunten
Years of data were accurately and quickly imported into TheraNest from another system. They provided excellent customer service and were upfront about the shift. Our office tested several other well-known applications, but they all had serious drawbacks. After using a competing programme for more than 30 years, we desired and required TheraNest, which is fully featured. We have a lot of enthusiasm for Theranest. The programme is new to our office, but so far so good. Excellent client service is provided. They constantly introduce new features, including those that people specifically ask for. The initial learning curve is manageable, and our staff members mastered it in a matter of days rather than weeks. The planning, pt.The agenda, calendar, and appointment notifications are thoughtfully designed and perfectly integrated. It took some getting accustomed to, but the initial intake note and progress notes work quite well—DX codes are simple to enter and updated. The progress notes are signed and cosigned as needed and are highly professional. I'm aware that this sounds like a sponsored commercial, but after investing a lot of time, money, and effort in testing out various products, I can honestly say that Theranest gave me the biggest boost. By January 2019, we hoped to have completed the switch from our present system to Theranest. We anticipate billing our first full month of receivables for November 2018 ahead of schedule.
Minpunten
At first, the costs were intimidating. But now that I know more about TheraNest, I can definitely see the potential for a really effective, time-saving, integrated system that would be well worth the monthly cost. Also, there is flexibility in monthly billing based on caseload (growing or reducing at the user's choosing), and it looks reasonable.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Not made for larger organizations with multiple locations
Beoordeeld op 12-10-2019
Overall I was very disappointed and felt like I paid for a glorified calendar. They charge by...
Overall I was very disappointed and felt like I paid for a glorified calendar. They charge by client load, but clients do not just come and go. You have to wait for billing and payments, therefore I had to up my subscription twice in 6 months to keep making room. Again, I think this system would be great for a small therapy practice that has one location and keeps it all simple. It ended up costing our business 200,000 in receivables, an additional 40 hours of labor plus monthly charges for using a system that doesn’t work. Lesson learned. We switched to Kareo.
Pluspunten
My staff and I would unanimously agree that the calendar is amazing. I loved the ease of use, the color coding and the emails the system sends when appointments are booked. Although the repeat function was awful. We would delete appointments for the future, wouldn’t see any for the future and the client would show back up again.
Minpunten
The billing, after being with them 6 months still never worked. Our office has central scheduling and multiple tax id’s. We were told they were capable of handling our size company. Our billing never went out properly and we never got a single EOB back through the system. When I confronted them about it, I was told at least my Blue Cross would be manually uploaded for us weekly and they would make it a high priority to figure out why those were not posting. I was told this the beginning of August. They uploaded those EOB’s once for us and the issue never got resolved.
You also cannot call and reach customer service. The customer service is all through chat and they have very limited office hours.
The reports are great for a small company but very limited for larger practices like ours.
Luckily we held on to compulink during this time and sent all our billing out through them.
Overwogen alternatieven
TebraRedenen om voor TheraNest te kiezen
Because we need a system made for mental health.Redenen om over te stappen op TheraNest
Because I thought it wills be better for what we do. I was wrong. It’s 6 months later and we have signed with Kareo.Antwoord van Therapy Brands
We appreciate all customer feedback, thank you for sharing your experience. We are sorry for any misunderstanding Erica, you do not need to wait for payments to archive clients. You can archive and unarchive at anytime not just at the point of a discharge. This allows practice owners to be in control of their own subscription payments!
We also do offer phone support in addition to chat and email support. Our phone number is 1-800-867-7405 if you'd like to reach out and speak to one of our wonderful customer support folks you most certainly can! Sometimes hopping on a phone call to troubleshoot any unique insurance billing cases can provide the best results.
We wish you the best of luck in your future endeavors!
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 5.0 /10
TheraNest Works Well Enough
Beoordeeld op 4-5-2021
Having an EHR system really benefits my practice because I do not need to store paper charts. I...
Having an EHR system really benefits my practice because I do not need to store paper charts. I like the ability to communicate in a HIPAA compliant way with clients, though I have not been able to get as much buy in from my clients around this as I would like. I appreciated the integrated telehealth system at the beginning of the pandemic, despite the fact that it was a little glitchy, but then they raise prices substantially, so I opted for another platform that was both less glitchy and a better cost value. Forms can be customized, but this is not the intuitive process I wanted it to be. I am not a computer wiz, but also I am not intimidated by computers/software. I imagine that this system would be a challenge if you were not confident in navigating unfamiliar software. Basically, it does the essentials that I need an EHR system to do. I might explore other options if it was not such a pain to consider switching everything over to a new system. I believe that it can probably do more for me than what I am getting out of it and it lacks features that I would really like to have in a system. I can make it work for me and it is not cost prohibitive to do so.
Pluspunten
I like that they do accept user feedback. They have tutorials available to help figure out what features are available and how to use them. I appreciate the option to allow my biller to access my appointment information without an additional fee. I imagine that there are even more helpful features if you do your own billing, but I do not utilize those features. I appreciate the Wiley practice planner add on feature to help me create treatment plans (even though these can also be highly problematic in that they are transphobic, homophobic, heteronormative, and Christian based, but this is not TheraNest's problem). I love that my clients can fill out all their forms online. This saves paper and was really handy when the pandemic hit.
Minpunten
It is not as intuitive as I hoped it would be. While it has a lot of features, there are things that I think would be incredibly useful (and I am not alone in these thoughts as others have highlighted them on the user feedback platform) that have not been implemented. It can also be quite slow to load. I really do not like that I have to refresh the page often and intentionally for things to show up correctly on the page I am working on. This has caused significant communication errors with my biller, who does not understand computers as well and did not know to regularly refresh her browser. I would expect that in navigating around the site, that it would refresh automatically, but this is not the case.
Overwogen alternatieven
SimplePracticeRedenen om over te stappen op TheraNest
It seemed more customizable at the time. I no longer believe this to be the case. Pricing is very similar.- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Great practice management software with excellent support team
Beoordeeld op 17-7-2020
TheraNest's telehealth video chat platform really saved my practice when we had to move our...
TheraNest's telehealth video chat platform really saved my practice when we had to move our sessions online during the CoVID 19 pandemic. My counselors didn't miss a beat switching to telehealth because TheraNest was already ready for us to make the switch. TheraNest already had the system ready for us.
And it was super easy to use! All our clients had to do was click a link and follow two prompts. That's it! Most everyone got it right away.
To say that I'm happy with TheraNest is an understatement. It's a great product at a very fair price.
Pluspunten
TheraNest is really easy to use and takes care of everything my practice requires. TheraNest is truly a one-stop shop. I really like how TheraNest handles the credit card processing, scheduling, and reminders. And it's reasonably priced.
TheraNest also has an excellent support staff. I can't underscore that enough. TheraNest has an excellent support staff. There are detailed, step-by-step instructions for everything in, on, and about TheraNest, but if I need to speak with an actual human all I have to do is start a live chat by hitting the icon at the bottom of the screen.
TheraNest also listens to its customers. It's constantly improving the website to make it more user friendly. It's been impressive to see how TheraNest has grown and improved every month since my practice signed up with it over 6 years ago.
Minpunten
I don't really have any complaints about TheraNest.
Overwogen alternatieven
Therasoft OnlineRedenen om over te stappen op TheraNest
TheraNest was more cost effective and had a simpler design. We used TheraSoft at our old practice and I'm glad we didn't go with it at our new practice. The customer support team as well as the flexibility to make changes and improvements make TheraNest a superior product.Antwoord van Therapy Brands
Nick we are extremely grateful to have such loyal customers like you. Thank you for the raving review! We look forward to continuing to serve you for many years to come!
- Sector: Maatschappelijk werk
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Ease of Operation and Customer Support
Beoordeeld op 13-7-2023
As a rule, it seems to work well for our agency.
As a rule, it seems to work well for our agency.
Pluspunten
The support we receive from the staff at Theranest.
Minpunten
Not knowing when upgrades are coming. We recently went through an upgrade that consolidated all "Case Management" entries and remove them from the individual client folders. This requires a deeper look to find the client.
- Sector: Verzekeringen
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
The Better Platform that is a few steps away from Prefection
Beoordeeld op 25-3-2023
I love TheraNest, and would love to work with the development team to add ideas
I love TheraNest, and would love to work with the development team to add ideas
Pluspunten
The old interface look was user friendly.
Minpunten
I listed a huge of them in my reviews, please read
- Sector: Gezondheid, wellness en fitness
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Enjoying Theranest
Beoordeeld op 5-5-2023
So far, so good.
So far, so good.
Pluspunten
It is quick and easy. I can focus on my clients instead of an EHR system.
Minpunten
If the power goes out, I have to start my note from scratch.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Great TheraNest!
Beoordeeld op 11-4-2023
Overall, it is a great product that I use everyday.
Overall, it is a great product that I use everyday.
Pluspunten
I enjoy ThetaNest because it is easy to use and is versatile.
Minpunten
I don’t use some of the recent new updates.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
Just Starting Out
Beoordeeld op 10-2-2023
Pluspunten
As a new MH business you are looking at your start up costs. The fact that TheraNest is willing to grow with you is definitely an advantage. It helps keep the cost down for the new little business.
Minpunten
It seems like many clients have a hard time understanding the statements.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 2-10 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
A review from a long time user
Beoordeeld op 13-2-2023
I have appreciated the way TN has improved incorporating features which make scheduling, reminders,...
I have appreciated the way TN has improved incorporating features which make scheduling, reminders, calendaring, and note taking so much simplier.
Pluspunten
I started with TheraNest in 2014 when we implemented EMRs for our private practice. Found TN to be affordable and convenient.
Minpunten
None that I need at this time. This program meets all the needs I have at this time.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 9.0 /10
Helpful EHR
Beoordeeld op 13-1-2023
Overall I have been very happy with my Theranest experience. As a solo practitioner, it was the...
Overall I have been very happy with my Theranest experience. As a solo practitioner, it was the easiest and smoothest system I tried and I appreciated the customer service when I started. The pandemic changed some things with everyone getting on line and needing help so it seemed like a longer wait for help but just the same it was a growing time for all of us. So, would I recommend Theranest based on my experience as a whole...the answer is simple.. yes.
Pluspunten
Ease. When I signed on the Theranest customer service was phenomenal as I was "green" with using an EHR online system.
Minpunten
I would like to see more therapeutic interventions and options on the treatment plan for checks only. That would be amazingly helpful.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 51-200 werknemers
- Dagelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 1.0 /10
DO NOT EVEN THINK ABOUT IT - The worst platform for Mental Health
Beoordeeld op 29-4-2022
We have asked for a discount due to not being able to access services we are paying for and...
We have asked for a discount due to not being able to access services we are paying for and Theranest refused constantly blaming other companies for some outages. Not our problem! Even a small discount would have been nice but some guy [sensitive content hidden]
(I believe a supervisor) was cocky enough to not provide any discounts at all. Too bad! They just lost a $2000 a month client!
Pluspunten
not much other than being a basic platform similar or worse to other on the market
Minpunten
They have constant issues with the connectivity, system doesn't work for hours (sometimes the whole day). Very embarrassing for our clients if you can't access their data. Their customer team seems not to care and keep sending us "copy and paste" messages sorry but not really sorry, not our fault!
- Sector: Ziekenhuis- en gezondheidszorgbranche
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 6-12 maanden lang gebruikt
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Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 0.0 /10
Select something else if you have more than one person in your office.
Beoordeeld op 3-8-2016
I do not understand where the rave reviews have come from for this software. My only guess is...
I do not understand where the rave reviews have come from for this software. My only guess is these reviews are from single clinician offices. If you have more than one clinician or a prescriber in your practice I would suggest selecting another software.
Pluspunten
I like that you can send text reminders. It helps with the no show rate in our clinic. They have great customer service - but customer service only goes so far when the software isn't working correctly.
Minpunten
Form the scheduling to billing this software is riddled with functionality gaps and bugs. As a facility that have therapists and prescribing physicians the scheduling feature doesn't allow you to setup defined appointment times. Basic schedulers should allow you to define the types of appointments in your clinic and assign a time frame to them. This same functionality should extend to the TheraNest portal. Patients can go online and request any appointment time. For example an initial intake in our clinic with the psychiatrist is one hour. A patient can go line and find any available time (they typically find 15 min slots) and submit a request to schedule that time. This results in calling the patient back and finding a time. What's the point of allowing the patient to schedule/request a time if I have to call them back? I should be able to define an initial intake as an hour so my staff can't schedule that type of an appointment for less than an hour AND patients on the portal can't request an appointment for less than an hour. We finally shut the portal off because it was causing more work calling patients back then if they'd initially called and were scheduled from the get go.
If you have any patients with co insurance get ready to spend an ungodly amount of time processing the secondary insurance. While they say they support secondary insurance they do not. You have to manually enter all of the information onto the claim for the secondary insurance.
Antwoord van Therapy Brands
Thanks for your feedback, Seneca. We were honest about our billing and client portal features from the start. We never mislead customers. We take qualifying customers seriously and encourage everyone to be transparent about their needs so we can help them determine if we'll be able to support those needs. All potential customers have a free 21-day trial period, to test the software in order to make an informed decision. We do as much as possible to support our customers and take all customer requests seriously, but the software is sold as-is, and we make no attempts to represent the software as something it isn't. Though we don't market our software to psychiatrists due to their unique needs, TheraNest seemed to initially be a good fit for you. However, your growth to a group psychiatry practice is something that TheraNest clearly is not meant to accommodate. We continue to improve our billing and client portal features and won't stop until they're flawless. Sincerely, TheraNest Team
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 11-50 werknemers
- Wekelijks 2+ jaar lang gebruikt
-
Bron van de reviewer
Totaalscore
- Gebruiksgemak
- Waarschijnlijkheid van aanbeveling 10.0 /10
TheraNest makes therapists' jobs easier
Beoordeeld op 8-10-2021
My overall experience with TheraNest has been great! Continues updates are making even more...
My overall experience with TheraNest has been great! Continues updates are making even more user-friendly!
Pluspunten
I like that it is easy to schedule clients, cancel sessions, reschedule sessions, etc. I particularly like being able to schedule a series as well as use an "after-hours" feature. I like that an client's initials can be used for privacy. Invoicing is easy, and I can easily see from the Agenda who has paid and who hasn't. I like the chat feature so that I can quickly communicate with other counselors and our office staff. We have multiple offices, so this helps us stay connected! I also like being able to add custom forms. And I like being able to do progress notes several different ways.
Minpunten
It would be nice to be able to sign a batch of progress notes at once by checking specific ones or a using a "select all" feature.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: 11-50 werknemers
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 5.0 /10
Frustrated with some features or lack thereof, and disappointed in customer support
Beoordeeld op 11-10-2021
We like some features, but don't know if it's worth it to keep paying for so many we don't use or...
We like some features, but don't know if it's worth it to keep paying for so many we don't use or features we need that aren't there, such as those listed above.
Pluspunten
The calendar and agenda features are nice. Most of all, the software eases and expedites our billing process, which is a huge help.
Minpunten
TheraNest will let us upload our own forms that we created and like better (such as intake forms, etc.) but it will not upload them or keep them in our format. Instead it converts them to something completely unusable. Secondly, we were expecting that a software designed for private practices in mental health care would include the ability to consolidate needed information and export it in a report; instead we have had to create our own Excel sheets to track client information. Thirdly, customer support has been of no help whatsoever when we called and tried to solve these issues.
- Sector: Geestelijke gezondheidszorg
- Bedrijfsgrootte: Zelfstandig ondernemer
- Dagelijks 1-5 maanden lang gebruikt
-
Bron van de reviewer
Totaalscore
- Prijs-kwaliteitverhouding
- Gebruiksgemak
- Klantenondersteuning
- Waarschijnlijkheid van aanbeveling 10.0 /10
New Electronic Note Taking and Billing Experience for my Practice
Beoordeeld op 22-8-2019
I am solving a time and storage problem through the use of Nest. The more I become comfortable with...
I am solving a time and storage problem through the use of Nest. The more I become comfortable with this software, the more I am able to do with leaving the office and having time for myself. In addition, I no longer pay an outside service for billing and bill almost immediately through the Nest program, understanding the ins and outs of how insurance panels prefer the electronic billing to another means.
In the 6 or so months that I have used nest, I find it a tremendous asset to my business life as a therapist.
Pluspunten
TheraNest continues to revamp and update its software making it more compatible to my needs as a clinician. Once you begin the experience of Nest and take it one step at a time, you realize that you are making progress with virtual notes and storage, billing and even telehealth! At first I was overwhelmed with learning to do everything online (changing from paper and pencil note taking, having an outside billing service to all electronic needs) I have made excellent progress where I am saving both time and money with the Nest Service.
One great aspect of this service is the customer care with live online support and articles to read on areas I may need help. Training is offered on the areas I need the most help and the staff frequently ask how they can make this software product better and more compatible to my needs as a therapist's. A final accolade of Nest is being able to store secure photos of client art work and additional notes and documents. There is a secure client portal too if you choose to use this for intake and other virtual needs.
Minpunten
As a seasoned professional with little to no electronic note taking experience, my learning curve is not as adept to electronic storage, billing and virtual sessions. So, I find that sometimes the training tapes are too fast and too in-depth for one sitting. Therefore, I need to review them a few times in order to understand what area of Nest to access and what tabs I need to use for processing. Fortunately the support staff are ready to help me in all of my questions.
Antwoord van Therapy Brands
Maria thank you for this very insightful review! Going from paper notes to electronic notes can seem like a daunting task but there is nothing to fear when you have a team of TheraNesters behind you! We are happy to hear that you've been able to cut cost, streamline your practice and get more time back for the things you love!