GymMaster

4,7 (155)
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Software voor het lidmaatschapsbeheer van sportscholen en gezondheidsclubs

Totaalscore

4,7 /5
(155)
Prijs-kwaliteitverhouding
4,7/5
Functies
4,6/5
Gebruiksgemak
4,6/5
Klantenondersteuning
4,8/5

94%
heeft deze app aanbevolen
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155 reviews

talha
talha
Totaalscore
  • Sector: Tekstschrijvers
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

GYM 'THE GREAT' MASTER

Beoordeeld op 1-9-2019

I have been using this software for above 6 months and i am much satisfied for it.

I have been using this software for above 6 months and i am much satisfied for it.

Pluspunten

GymMaster provide us to all in one solution. Super easy, simple and very user friendly. As compare to other software's, GymMaster offers the customization to fit the requirement of our business. Also a very active support staff to fixing the problems.

Minpunten

No such negative aspects i have experienced. Maybe the will introduce more features to satisfy their customers.

Antwoord van Treshna Enterprises

Thanks for this great review Talha! We appreciate your feedback so much. We are always looking to introduce new features, please feel free to send your ideas through!

Harvey
Totaalscore
  • Sector: Sport
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Gym Master- easy software to use with great support!

Beoordeeld op 3-12-2021

very satisfied, makes tracking membership, payments very easy and has reduced admin right down to a...

very satisfied, makes tracking membership, payments very easy and has reduced admin right down to a minimum

Pluspunten

I like the support and how helpful the staff are

Minpunten

no cons to mention, gym master does exactly what its suppose to do.

Overwogen alternatieven

ABC Glofox en ClubRight

Redenen om voor GymMaster te kiezen

old fashioned and didnt do alot of functions

Redenen om over te stappen op GymMaster

cheaper and did the job we required from the software

Antwoord van Treshna Enterprises

Harvey, glad you made the right decision!

Thanks for your feedback, we're so happy to have you with us!

Be sure to get in touch with support if there's anything we can do to help.

Stefanie
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Review

Beoordeeld op 3-9-2019

Good

Good

Pluspunten

The software is easy to use and teach yourself.

Minpunten

Support, while awesome, it is hard to remember what the time change is.

Overwogen alternatieven

Mindbody

Redenen om over te stappen op GymMaster

More robust

Antwoord van Treshna Enterprises

Thank you for this review Stefanie, we appreciate you taking the time to send through your feedback. We have recently expanded our international support team, and increased our support hours to make it easier to keep in touch with us.

John
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

A contemporary product and support to scale your business with confidence and ease.

Beoordeeld op 21-8-2019

We use many of the Gym Master features which has taken time to resolve given that we migrated from...

We use many of the Gym Master features which has taken time to resolve given that we migrated from a competitors software platform. The service provided during the data migration was outstanding and the ongoing help desk support is excellent. We notice regular enhancements being made to the system so the focus on continual improvement based on client feedback is very re assuring. I am very comfortable that my business will be able to retain agility and grow with GymMaster.

Pluspunten

Web based multi site hosted platform
In built controls that mitigate against human error
Customisable communications via various mediums
Control all activities through the members record
Booking charges to the members account
Access control options and features

Minpunten

Option settings are extensive and sometimes difficult to comprehend the full impact of the change. With that said its not a negative when you understand the full capability of the system and the requirement to cater for a wide range of clients with different business models. It takes time to overcome this challenge but the end product is well worth it.

Overwogen alternatieven

ClubWorx, Perfect Gym, ABC Glofox, Zen Planner en Mindbody

Redenen om voor GymMaster te kiezen

Older established platform with limited integration capability. Somewhat outdated whilst still able to provide core functionality. Web based central control and governance was very limited and through a 3rd party.

Redenen om over te stappen op GymMaster

Support, comprehensive features of the system, cost, customisations and communications module.

Antwoord van Treshna Enterprises

Hi John.

Thanks very much for this fantastic feedback!
This valuable information helps us further improve the system to your business as well as others.

We look forward to continuing working with you and helping you manage and grow your business.

Ricardo
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Highly recommend.

Beoordeeld op 19-10-2022

Have been 5years with the Team and have given amazing support since Day One.Thank you [SENSITIVE...

Have been 5years with the Team and have given amazing support since Day One.Thank you [SENSITIVE CONTENT].

Pluspunten

Gym master has a very user friendly point of sale system.

Minpunten

Nothing at all.I have yet to still book for more training to bring me up to date.

Antwoord van Treshna Enterprises

Ricardo, thanks for taking the time to leave us this review.

Glad to have you with us and to hear that you're still happy with the switch to GymMaster 5 years on!

Deep
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Gymmaster review

Beoordeeld op 29-8-2019

Overall experience with Gymmaster is great and i would recommend it to other users that need a...

Overall experience with Gymmaster is great and i would recommend it to other users that need a software program for their fitness facilities. Its a great program for member base collection.

Pluspunten

It's easy and simple to operate and navigate through the system.
Keeps all data collection and helps track member activity.
Shows business progress and what periods are peeking and not.

Minpunten

The door scanners tend to malfunction frequently in which we have to reset the door readers to get them back online.

Antwoord van Treshna Enterprises

Thanks for this review Deep, We appreciate your feedback. I have alerted our technical team to the issue you've raised, and have been assured they are investigating.
We look forward to speaking with you again soon.

Steve
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

GymMaster the best CRM by far

Beoordeeld op 3-9-2020

I really enjoy it. It makes the administration of member account s easy and add scale to the...

I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.

Pluspunten

Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week.
It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

Minpunten

Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

Overwogen alternatieven

ABC Glofox

Redenen om voor GymMaster te kiezen

Thy were super crap and their support was poor.

Overgestapt van

Perfect Gym

Redenen om over te stappen op GymMaster

Glofox was not managed in the ANZ region and the support was not too great.

Antwoord van Treshna Enterprises

Hi Steve
Thank you for the wonderful feedback. The GymMaster team are always happy to assist clients in the transition from other systems and are ready to assist with any ongoing support required.
We look forward to growing with your business.

Jill
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Thank you from Prima

Beoordeeld op 26-6-2019

Thanks team for all your support and helping our family run studio grow xx

Thanks team for all your support and helping our family run studio grow xx

Pluspunten

The staff were very helpful and understanding throughout. Value for money in comparison to other systems. Never had any issues with the hardware. Portal was extremely easy to navigate and use!

Minpunten

I honestly had no problems over the last 3 year with the software.

Overwogen alternatieven

Mindbody

Redenen om over te stappen op GymMaster

The customer service and approach to helping a new business get start up.

Antwoord van Treshna Enterprises

Hi Jill. Thank you for the wonderful feedback. The team here are always happy to help our clients and it's great to know GymMaster has helped make managing your studio that bit easier.
We look forward to working with you in the future.

Carley
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Review

Beoordeeld op 2-9-2019

Have helped reduce our admin hours

Have helped reduce our admin hours

Pluspunten

Customer support
Dashboard
Ease of use
Reporting

Minpunten

Seem to have regular faults and errors across all areas of the software

Overwogen alternatieven

Mindbody

Redenen om voor GymMaster te kiezen

Desperate for a better option

Overgestapt van

Zen Planner

Redenen om over te stappen op GymMaster

We have been with Mindbody before and hated it, so tried GM because the customer service and support is a stand out by far

Antwoord van Treshna Enterprises

Thank you for taking the time to write this review Carley. Please let us know if you come across the faults or errors mentioned, our support team would like to investigate these.
We appreciate your feedback.

Abbey
Totaalscore
  • Sector: Human Resources
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 9.0 /10

Great product and customer service

Beoordeeld op 19-8-2019

The customer service/help team is very nice, responsive, and helpful.

The customer service/help team is very nice, responsive, and helpful.

Pluspunten

The software works well and is capable of a lot. I love the way it fully integrates with the door access system.

Minpunten

Certain features are hard to learn and there's no manual. Luckily, customer service is good.

Overwogen alternatieven

Mindbody

Redenen om over te stappen op GymMaster

I'd read negative reviews of Mindbody online about their customer service. I had very positive interactions with the gymmaster sales team, so decided to give it a try.

Antwoord van Treshna Enterprises

Hi Abbey,

Thanks so much for your great feedback, so glad you are finding the system helpful for your business.

You will be pleased to hear that we are currently in the process of improving our documentation to make it easier for clients to learn and understand all the features offered in the system.

Sherri
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Elite Fitness GymMaster Review

Beoordeeld op 20-4-2023

The customer service is awesome. The GymMaster team was very supportive during our migration to...

The customer service is awesome. The GymMaster team was very supportive during our migration to GymMaster software.

Pluspunten

Customer Friendly and the wonderful customer service from the GymMaster team

Minpunten

Reports- Accounts Receivable reports and Billing Reports could be more detailed

Paul
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Gym Master Wins.

Beoordeeld op 26-9-2019

I have owned and managed gyms for over 18 years and used the best software providers on the market...

I have owned and managed gyms for over 18 years and used the best software providers on the market that money can buy from staff/schedules/PT's/check-ins/POS/invoicing/online stores/reporting etc, anything a gym uses I've seen in most platforms & with out a stretch GM leaves the best of them for dead. Honestly if your considering starting to use member management for your gym/PT clients or switching GM will give you everything you need. If your unsure, hook up the free trial and don't be shy to call support, I've spoken with pretty much all staff and they all go above and beyond. This is very rare to find so I can only assume management is bang on perfect.

Pluspunten

Customization GM offers is brilliant and extremely flexible. The dashboard is accurate and doesn't require double checking in reports, it's "at a glance" format tells me all the crucial things I need to know without wasting hours of running reports and filtering in excel like other providers I've used in the past. GM has saved me time and in turn money because of this.

Boasting a huge degree of customization, I've found there's still a few things I'd like done - as soon as I raise a ticket with my request, less than 24 hours later I have a reply and usually they can provide what I've requested in the next 24 hours. AMAZING, considering other providers rarely reply to the first request at all.

Support staff are probably the best I've ever seen. Nothing's too hard, and whilst I understand I am suppose to book in training times to use the platform, they never mind if i just pick up the phone for a quick chat to query things. There customer service is that of a face to face skilled/genuine salesman, not something you expect from a tech company in another country. Not to mention the rep in accounts & the rep in development, true to there word and make it all too easy. GM You have blown me away.

Minpunten

CON: I'm addicted to using it because it's so enjoyable to use and user friendly. So that's the con, it takes up to much of my time cause I love using it. HA HA HA. Truly no con here.

Maybe some time zones get displayed in NZ rather than my Adelaide time zone. Again GM fix it straight away.

Antwoord van Treshna Enterprises

Hi Paul
WOW, we are feeling very humbled by your feedback. It's great to hear that our software has been so enjoyable to use. We also take pride in responding to clients requests as we know we are continually improving the system for our end users.
If you have any further suggestions for improvement please don't hesitate to let us know, the support / development team are always ready to take the call.
Thank you again for the wonderful feedback.

Troy
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 1-5 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Way Of Life Fitness

Beoordeeld op 10-8-2022

Pluspunten

GymMasters product solved all of my issues for managing my fitness facility from 24/7 access to managing members and payments. Prior to finding GymMaster we were running multiple programs to achieve the same tasks that GymMaster can achieve as a stand alone operating system. Having one program doing it all is great because everything is communicating to each other.

Minpunten

I am yet to find any Cons to this system

Antwoord van Treshna Enterprises

Thanks for your feedback Troy!

Glad to hear we've helped save you from the battles of maintaining multiple systems with our single solution.

Don't forget that our in-house support team are here to help if you've got any questions or queries!

Sueann
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Gymmaster

Beoordeeld op 24-8-2022

Keeping an up to date data base is great with the members. Really enjoyed the one on one training...

Keeping an up to date data base is great with the members. Really enjoyed the one on one training in lockdown with [SENSITIVE CONTENT]. She is amazing. [SENSITIVE CONTENT] is an other stand out staff member. Always happy to help. I will miss this team. Last day at the gym tomorrow.

Pluspunten

Love the gymmaster system. Easy to take on board. Just follow the steps. The team behind it all are great to deal with.

Minpunten

Would of loved to had some more one on one training in the office. We were just getting into organising this had covid it.

Antwoord van Treshna Enterprises

Sueann! Thanks so much for your feedback, pleased to hear you found the onboarding, ease of use and support team were stand-out points of the GymMaster experience for you!

Sorry to hear you're moving on from your gym, we hope your future endeavours find you well. We'll be here if you ever need us!

Michelle
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Gymmaster Changed My Business for the Better!

Beoordeeld op 17-11-2019

When I purchased my business it was still in the dark ages with regard to technology. Implementing...

When I purchased my business it was still in the dark ages with regard to technology. Implementing Gymmaster changed the whole business model. It enabled me to change to a 24hr gym & enabled me to have members join up online without having to constantly pay for staff to be on Reception. When there were a few teething issues at the beginning, the Support Team were super helpful. So great to be able to ring them up when you have ideas of things you'd like to try etc.

Pluspunten

Being able to use it anywhere! No matter where I was, I could see who was coming into my 24hr gym & if there were issues I could fix them, even from my phone. Having the ability to let someone in through the 24hr access door by pushing a button on my phone, saved me a lot of headaches.

Minpunten

I did struggle a bit with finding which reports would give me the information I was after.

Antwoord van Treshna Enterprises

Hi Michelle
Thank you for the wonderful review. It's great to hear GymMaster has made life easier for both you and your members.
Your feedback on the reports has been forwarded through to the team to work on.
We are always happy to receive feedback as we want the end user to have a great experience using the GymMaster system.
Thank you again.

Michael
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

GymMaster - a true pleasure

Beoordeeld op 30-6-2020

We control our business with GymMaster and as a small business owner, it doesn't get any more...

We control our business with GymMaster and as a small business owner, it doesn't get any more important than that. The technical staff are always available and very helpful. My experience with them is superior to many other software companies I have used in the past. GymMaster gives us insight into billings, facility usage, membership information, and even provides a portal to contact our member en masse as we had to with recent COVID-19 activities. I truly feel that they value our relationship and that speaks volumes to us. I would choose GymMaster again and again, and would freely recommend it.

Pluspunten

GymMaster is quite easy to use and very robust. Its functionality goes above and beyond. We are able to track membership activity very quickly and painlessly. The controls within the system are much appreciated. My staff is frequently offered tutorials for use of the software and understanding any.al upgrades.

Minpunten

Cannot think of any cons to this software. None at all.

Antwoord van Treshna Enterprises

Hi Michael
Thank you for the wonderful feedback, we are pleased to hear the system has provided a great tool for your business.

We have a great support team who are always here for any queries you may have.

Look forward to working with you as you expand and grow.

Priscilla
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Gym Master is great gym management software.

Beoordeeld op 9-6-2021

great software, great customer support.

great software, great customer support.

Pluspunten

Easy to use and effective. great customer support.

Minpunten

We enjoyed the gym master software a lot. not really a lot of cons with this product.

Antwoord van Treshna Enterprises

Thanks, Priscilla. Appreciate your feedback!

Lora
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great software and customer support!

Beoordeeld op 14-6-2019

Pluspunten

I found the GymMaster software to be extremely user-friendly - very easy to use, visually pleasing, great features which are regularly updated and improved upon, and the user-end integrated seamlessly into our website. Customer service was always incredibly responsive and helpful, with a very quick turn-around time, even though they are based in New Zealand and we are in the United State! Great company to do business with!

Minpunten

I would love to see a GymMaster smartphone app for our gym members to use, to be able to view schedules, book classes, check in, etc.

Overwogen alternatieven

ABC Glofox

Antwoord van Treshna Enterprises

Lora, thank you for the wonderful feedback. We pride ourselves on being client focused and always improving the system for a better experience. This is supported by a great team who are always here to help when you need us.
We look forward to working with you in the future

Casey
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Wekelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great Value, Great Service

Beoordeeld op 3-12-2020

Pluspunten

I wanted a keyfab system that was inexpensive but that also had some of the features of "bigger" players. I found GymMaster and was thrilled that their upfront costs were so much less expensive. Easy to install and use and their launch program provided one-on-one guidance. Most importantly, their customer service is extraordinary. I have been an international consultant in the health and fitness industry for 30+ years and I would highly recommend them to anyone--and I'm not getting a dime to say any of this. Literally, I am a customer.

Minpunten

Although it was not an issue for my application, I'd like them to offer a second keyfab option that are a bit more rugged for clients/members who abuse their keychain. LOL

Antwoord van Treshna Enterprises

Hi Casey,

Thanks so much for leaving us this amazing feedback, we put a lot of effort into keeping our costs low while maintaining the best quality system and service possible, so it's always great to hear our customers are noticing!

I will pass your idea on to the team for extra strong key fobs, can't say we have had this request before, but it's super handy to have this feedback on hand when making future decisions with suppliers.

As for the members who love to rough up their tags in the meantime, we also recently have released the new option for Bluetooth door readers. This allows members to use their phone to enter the club via the members app without RFID tags on them all the time. Maybe a solution to consider down the track!

Dallas
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 11-50 werknemers
  • Dagelijks 2+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Great software and excellent customer service

Beoordeeld op 4-7-2019

Gym Master give us the ability to see who is coming and going from the gym during our un-staffed...

Gym Master give us the ability to see who is coming and going from the gym during our un-staffed hours, this has given us the ability to offer our members a 24/7 gym. The reporting is clear and accurate which is something we rely heavily on to look after our members. Overall the software is easy to use and this is particularly important when we have junior staff at reception. The software is great and I highly recommend it.

Pluspunten

POS is quick and easy to use. Door release is reliable. Reports are easy to create. Very user friendly.

Minpunten

I cannot fault it. Our previous software was very complicated and hard to use.

Antwoord van Treshna Enterprises

Hi Dallas.So thrilled to hear the GymMaster software (and hardware) has played an integral part in the day to day running of your facility. We aim to make the software as user friendly as possible so all staff feel comfortable using GymMaster.
Look forward to more great years ahead.

John
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: 2-10 werknemers
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

Gym Master is TOPS

Beoordeeld op 29-8-2019

It has been great- very supportive from first demo to final implementation and right through day to...

It has been great- very supportive from first demo to final implementation and right through day to day usage.

Pluspunten

#1 is the fantastic customer service and the team's responsiveness to all issues.

Minpunten

Hard to say, there's not much to dislike. I would like to see a bit more development in the area of client assessments/measurements and reporting for trainers.

Antwoord van Treshna Enterprises

Thanks so much for your review John.

So happy to hear you are finding GymMaster and the team helpful for your club!

Your feedback on assessments/measurements and trainer reporting will be taken onboard for future developments and improvements to the system.

Geverifieerde reviewer
Totaalscore
  • Sector: Hoger onderwijs
  • Bedrijfsgrootte: 1.001-5.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

GymMaster is easy to use and makes billing and membership management easy!

Beoordeeld op 18-7-2018

Easy membership management. Easy billing and point of sale. Great customer service.

Easy membership management. Easy billing and point of sale. Great customer service.

Pluspunten

I like how you can easily contact all of your members and that billing in integrated into the software.

Minpunten

Everything has been great! No complaints at all! Customer support is great and has helped my trouble shoot any problem that I have had!

Antwoord van Treshna Enterprises

Thank you so much for this great review!
We pride ourselves on our customer service, and enjoy working with our clients to find the best outcome for them.

Jesse
Totaalscore
  • Sector: Gezondheid, wellness en fitness
  • Bedrijfsgrootte: Zelfstandig ondernemer
  • Dagelijks 6-12 maanden lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 8.0 /10

Review

Beoordeeld op 1-3-2022

Pluspunten

I like that the software is pretty user-friendly.

Minpunten

hard to figure out how to add additional trainers

Antwoord van Treshna Enterprises

Jesse, thanks for taking the time to give us this review! Happy to hear you're finding the system user-friendly!

Adding trainers should only take a couple of clicks, Settings > User Admin > Invite a new user (then you just choose the preferred access permissions).

If you have any queries with this, please be sure to get in touch with our dedicated support team, they're all in-house and more than happy to help!

Thanks again

Chris
Totaalscore
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning

Great customer service. Very user-friendly.

Beoordeeld op 4-3-2018

Pluspunten

Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.

Minpunten

As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.

Antwoord van Treshna Enterprises

Hi Chris, we're over the moon to hear that GymMaster's given you so many benefits! We look forward to continuing to work with you well into the future.

Geverifieerde reviewer
Totaalscore
  • Bedrijfsgrootte: 501-1.000 werknemers
  • Dagelijks 1+ jaar lang gebruikt
  • Bron van de reviewer

Totaalscore

  • Prijs-kwaliteitverhouding
  • Gebruiksgemak
  • Klantenondersteuning
  • Waarschijnlijkheid van aanbeveling 10.0 /10

GymMaster is an all in one solution

Beoordeeld op 25-1-2018

Pluspunten

GymMaster has the ability to perform any function you would need from managing access, integrated billing, tracks data, and is client friendly.

Minpunten

It was a bit difficult to set up but the customer support team is awesome and helped us along every step of the way.

Antwoord van Treshna Enterprises

Thanks for taking the time to leave a review!