BigTime reviews

Time tracking, tracking each task and period of task and deadlines, monitoring each team and members' tasks and time, and generating weekly, and monthly timesheets.

There is nothing to be disliked about BigTimes, it is just the perfect combination.

This product is easy to track time with. When features work, the dashboards and reports are helpful for analysis.

It is difficult to use reporting because it breaks frequently. This seems to have occurred more often over the last several months than earlier in our time using the product. Customer support acknowledges bugs, but development is slow to correct key features, such as the loss of the ability to export simple reports to Excel. The product seems to over promise and underdeliver a lot of the time. We recently upgraded one of the modules based on meetings with the sales team. Shortly after purchasing, key dashboards suddenly stopped working. Communication could be improved. Customer service has acknowledged being aware of a bug before we reported it, but never let us know. I would value communication regarding the health of the product to help with our planning, rather than the frequent marketing notices.

BigTime has all the features we need to track time and expenses and automate billing. Forecasting and utilization tools are also great features which allow us to better manage staffer availability so clients are covered and staffer's aren't over worked. Reporting and analytics are very good, though there are some reporting features that could be improved

There are some idiosyncrasies that can get tiresome; date ranges disappear constantly when drafting invoices; there are features that have an adverse effect on rate population if not used properly, some internal functions clash if entered (or not entered) in multiple places, online tutorials could be better, live chat can take a very long time - i have noticed that upgrading to Premier has helped - the wait is now no more than a few minutes.

BigTime time and expense entry for specific job/tasks is easy for users. Invoice creation using the time and expenses entered is seamless, yet flexible. Once invoices have been emailed to my clients I can easily track my client's activity to ensure that the invoice has been viewed. If my email transmission has failed I get a notification.There are plenty of webinars available to use for self-guided learning. Also, there are live webinars for new users to gain knowledge about BigTime. Reading the blog posts is helpful too.BigTime support has been very helpful if I reach out with any issues. I recently worked with [sensitive content hidden] for over an hour to solve an issue. He was very patient and was determined to solve my problem during our call.

There are a few hiccups with taxation for Canadian users. BigTime has been working on improving these features.I would like to see more options for invoice PDF templates so that the invoices are better looking.I really struggle with customizing BigTime reports when any of the standard reports don't meet my needs.There are a few issues with syncing to QBO, but BigTime support staff have been helpful in trying to resolve these issues.

[sensitive content hidden] is very helpful. When I call to discuss areas, I am in need of help in he has taken time to make sure I have my issue addressed and that I understand how to correctly move forward.

Training guide for staff would be mice. The admin training portal is nice but only available for admins. I want to see my staff complete training and track their progress.

BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts.

The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited.

My customer support rep, [sensitive content hidden], was very responsive and helpful in getting my issue resolved. when we werent getting anywhere through the chat, he offered to jump on a call with me and helped me step by step

there seems to be some redundancies in the platform that make it difficult to figure out where certain issues are stemming from/how to resolve them

Implentation process is amazing. Best I have ever seen. Like a team member.

didn't quite live up to the sales pitch. Still need spreadsheets for some things.

The product is useful for tracking time by client and project. Also, the invoicing and syncing with QuickBooks is great and saves me time.

Designing custom reports is a bit tricky and I would like to learn how to better do this.

A software that is easy to master and allows you to know more about the management of your business projects, with a perfect customization and also BigTime allows you to send invoices. The integration with Quickbooks is very useful for us

But the problem little to find at the level of the invoices because it does not work totally as it should

With BigTime we never miss a thing, we attend meetings on time because of its powerful time tracking feature. The support team was very helpful while deploying the software.

The software offers limited billing options and some of our billing needs are not met. I hope in the future this software will be updated.

BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.

the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.

One of our projects is in support stage.
Team of 15 people is still there on all lines of support.
The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle.
I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way.

I am unable to view most of reports on my mobile phone.
Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app.

I like that the features are extensive and useful. It is organized in such a way that it is intuitive and easy to use. The implementation and customization has been a lengthy project, but having every possible scenario available to us for configuration has been useful.

Sometimes the features and options seem to take over. While a basic solution might have been more ideal for our current situation, the future abilities of the software to meet our changing needs will be helpful no doubt. The training has been a bit "fast paced" and feels almost rushed, but it only makes sense for BigTime to want to get the implementation completed as soon as possible.