eMaint CMMS reviews

eMaint was the best choice for our facility My experience has been outstanding

Bad from the start

We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.

The system has never let me down or prevented me to completed my tasks. The few times I had problem customer support got on it right away and corrected it. Also I can fix some problems myself through eMaint University or supporting documents.
I have senior service techs that not proficient in using a computer and all of them took to the system pretty quickly which made my job easier

The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.

During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.

I have done two implementations with eMaint at two different companies and several other implemenations in my 36 years previous past experience. eMaint is by far the best product and team that i have ever worked with and I look forward to continue this relationship until I retire!

I really enjoy getting to work in eMaint and smooth out the various wrinkles in the process we use to share/distribute information throughout the maintenance department.

We meet all requirement and even started creating training videos in PowerPoint and then embed them in out dashboard for all to view, we can even track who reviews these videos!

Thus far, my experience has been great. My implementation specialists (I had to switch during my implementation period) did their best to fully describe things to me and try to assist in set up.
Due to time constraints, I have still not been able to fully get all my information on the system, but when I run into problems, my CSM is quick to help me out. Anytime I have had to call Support, they have taken care of my issue the same day (if not within the hour) - The support is invaluable!

Overall it’s a useful tool for tracking assets across the organization and integrating with ERP or other software can elevate its usefulness

eMaint has proven to be an invaluable tool for maintenance management and for providing reliability to equipment.

Good, glad we made the transition from our old infor system.

Cardinal CG, Buford Georgia is one of 28 Cardinal Glass facilities manufacturing residential glass products. Upon my joining the Buford plant, the company had not made a profit in five years. The company lacked organization and was not producing product in an efficient manner. Our facility is unique to the other Cardinal plants, because we have two separate manufacturing processes running as separate cost centers. Because of the structure of the company, each cost center has separate support staff (i.e. maintenance, engineering and management).

In October 2008, I joined the Cardinal CG Buford location. As Tempering Maintenance Manager, I was challenged with turning the Tempering production side of the operation around. There was no CMMS system in place and no one was tracking the machine downtime. Safety was out of control; there were three accidents in my department in the first two weeks of my accepting the position. Vibration analysis reports were not being reviewed and costly failures were frequent.

The department had a shift log book, but the data was not in a format that could easily be put into a database. The Coating Maintenance department was using MP2 for their data collection. In an effort to get a CMMS up and running quickly, I acquired an additional license and began to enter data. After a week or two, I attempted retrieve some of the data in MP2, but the reporting feature had not been installed. I then contacted the CMMS vendor (Mp2) to inquire about reporting my data in the format needed.

After several conversations relating to the reporting within the CMMS, I was told that they could not provide the report that my boss had requested. I offered to purchase the reporting module, but no one attempted to follow up with my request. This is how the search for a new system began. Because my background and interest was in CMMS programs, I began my search on the Internet. I had followed various CMMS over the years, and realized that an investment in a CMMS program could be very costly. As I searched, indicators were leading me toward a cloud-based system.

The criteria for the CMMS was (1) support had to be readily available on all shifts and (2)the cost of implementation had to be low. One of my concerns was transferring the data from MP2 to the new database. Time to implement was critical also. I had to drive the downtime down. My selection came down to E-Maint X3 . The product demo offered online provided all of the initial answers to the questions that would come forth during a selection process for a CMMS. Because it is a subscription-based system, the cost to implement is very low.

The implementation of EMaint was simple and very fast. I had total control of the implementation process. The transfer of the data files went without a hitch. I cannot begin to express how well the transition went. One of the greatest strengths of E-Maint is the administrator can change any of the field names or report formats. Unlike other programs where there is a fee each time you make a change to the program, E-Maint allows you to format your database to suit your industry. E-Maint is not just another canned product that you take as-is.

Of course when you mention a web based program, management initially will push back because they do not want employees to access the Web. I suggested to E-Maint that they setup an email address for work requests to dump into and then pull the data to a work request form. This has proven to be the answer to get around issues with accessing the Internet. E-Maint provides all of the security levels needed to prevent just anyone from accessing your data. Because of the ability to send request via email, all requests dump to my iPhone and I have put an iPhone on the department golf cart for quick response.

Because E-Maint is web-based, I could bring my crew into a conference room and review the program on a weekly basis. The training as a group lasted about 2 hours. The program is user-friendly and the subscription to E-Maint University has proven to assist the technicians in the use of the program.

Customer support for the product is second to none. In most cases all of my issues are resolved during the phone conversations. The only real problems that I have experienced with E-Maint are those that I caused myself because of the freedom to change the program. It only takes one phone call to straighten the issue out. Customer Support will provide you a direct line to a technician so that you can work with the same person and build the relationship necessary to help build confidence in the use of the CMMS.

Since implementation of E-Maint, we have continued to reduce machine downtime. Once the original CMMS database was functional we established a goal of 5% downtime or 95% UPTIME. Since the implementation of E-Maint we have established a goal of 98% UPTIME and have consistently hit 97.7% and at the time of the most current report we are at 99.34%.

We moved from an inhouse developed program with similar structure, but no where near the capabilities and flexibility of EMaint, so the integration was smooth for us. We loved having a dedicated implementation specialist who tracked our progress and made suitable suggestions to fit our business style. The online support is key to my day to day operations, especially as we mature with use of the program. We are moving onto areas of the program we did not pick as part of the implementation process (because we were not ready) and find the Emaint University and Online support of great benefit. Lastly, the reporting function has been of great benefit and value. We are finally able to track in house labor as well as outsourced labor and parts and have it all tie into a specific or group of assets. Although still a work in progress for us, our technician are better able to compartmentalize their work and have become more efficient.

Great overall experience from my past year and a half using the system, working with multiple CMMS, attending multiple in person training, and using their online training tools. I am always recommending eMaint to anyone that i think could benefit from a system of this caliber.

Overall, I have Very Happy with eMaint. Our use has continually expanded over the years to include Calibrations, FDA validation, and now multiple site operations..

poor, no one takes the time to help you.

Overall, I am very pleased with our eMaint experience thus far. I wasn't around when the program got implemented some 4 years ago. We have done alot to smooth it out since then. Most issues were self inflected, but they have all been very easy to correct and repair.

I'm coming from Bigfoot CMMS and my organization made the switch over to eMaint. eMaint made a data transfer template because enough customers were switching away. I think every user we have has gave two thumbs up on that decision. I've only heard a few times during the transition/development process "oh that's hard-wired into the program, we can't change that" You can change almost anything you want. You want a drop-down menu here instead of freeform type field, done! The load times between pages are actually reasonable. To me it's lightning. Rarely see error messages, too!