Authorize.Net reviews

Authorize integrated flawlessly with our CRM system. It was one of several options for donor management and processing that was compatable with our CRM. We researched each available system and Authorize was both suggested by a fellow non profit as well as seemed to meet our requirements.

Transaction charges seem to be the biggest issue that we have. There are industry averages for processing various cards, and Authorize is on par with other systems. It is unfortunate that Authorize does not offer a non-profit processing rate or possibly a flat rate that is well below what would be offered to a for profit organization.

- Very easy to use towards transactions, refunds and troubleshooting any and all patron issues within our site.
-Allows to run reports for settled transaction, dispute declined transactions and see where fraudulent purchased might occur.
- Has access to extended actions that allow us to void transactions, go into our accounts linked to the terminal and locate specific details we cannot always locate otherwise.

-Can be a bit slow with processing requests or locating specific transactions.
-Is temperamental with the variables (i.e. first, last name, zip code, etc.) when running reports. Have to be careful when entering data, must be exact or actions may not always be carried out clearly.
-Running reports will not show transactions within the last business day, setlled or unsettled.
-Processing refunds has a 90 day limit.

This is a widely used and accepted software. Lots of clients and their purchasing power makes their rates competitive.

User experience is terrible and disjointed. Impossible to look at your account holistically. Customer service was dreadful and not at all helpful. Outages were plentiful as were timeouts and errors.

We have been using Authorize.Net for years on our customer eCommerce sites. Setup is easy and payments are secure.

If a problem arises, our customers normally contact Authorize directly by phone. They won't usually respond to me directly since I am not the account holder. As the IT contact for our customers, it would be nice to more easily be able to contact Authorize without having to go through the customer for technical issues.

Authorize.net is extremely easy to use. I'll be honest - I probably don't use it to the full extent of the software. I generally do 3 things. 1. charge a credit card. 2. Look at our daily reports and 3. Use the transaction search. From time to time, I may look at unsettled transactions and change a setting but that is about it. You don't need to be tech savvy to understand the platform. It is easy, convenient and worry-free.

Honestly, nothing. I've been using it for over 11 years with ease.

Authorize.net is the standard in payment processing. For a complex and established ecommerce website, Authorize.net will offer the features needed and provides a trusted payment solution. Processing fees will be lower than competition like Stripe which larger volume businesses will benefit from.

The interface, lack of reporting, and complexity in setup is an issue for us in 2018 when options like Stripe can be setup and running in a few hours vs days with Authorize.net

Authorize.net is compatible with all of the different cashiering software that we use. It is reliable and I don't know of any outages or problems processing cards or transactions. It is easy to create an account and get started.

It can be difficult to understand how to setup and use their API if you are doing your own programing and their admin website is not that easy to use when changing settings on your account. They are often changing their API for increased security but that comes with the inconvenience of reprogramming your API interface.

Very user friendly on the charging of credit cards and checks. Reliable and quick to use. Daily use is excellent for these purposes

The reporting of void transactions or credit card chargebacks isn't easy.
Searching for a transaction is not easy. The reporting functions do not fully work for me.

Authorize.net is fairly simple to set up, customize, and connect with other software. Giving customers the option to pay invoices online saves me a ton of time.

Of course, there are fees to use any payment processor like this. I feel like the fees can be a little high, but it is what it is.

Processing credit card payments with Authorize.Net gives our customer's the piece of mind they need. Information is kept secure and ultimately protect us from fraudulent charges.

It's pricey, from set up, monthly as well as per transaction percentage.

I've used Authorize.net as a payment gateway at multiple organizations. It is fairly easy to use and intuitive when it comes to basic functions like payment processing, refunds, looking up transactions. They have a live chat customer support feature which is really handy.

The security features can be very confusing and the resources they have for explaining them are adequate but could be a little more clear. Sometimes the instructions on their FAQs dont seem to match what I actually see on my screen, so I've had to reach out to customer support for pretty basic stuff. Luckily their customer service is pretty good.

Our office can do everything with Authorize.net...track payments, set up recuuring billing, recharge community members. Our favorite feature is how we get an email everytime someone uses the credit card form on our website so we do not have to go into Authroize.net to pull up information.

Our office would benefit from the last 4 digits of the credit card in the email that is sent to us after someone makes a payment.

Authorize.net makes it super easy to take payments through our ticketing system. If we weren't able to link these programs getting payments would take a lot more effort, but this provides ease for the front and back end.

The software uses another third party processor that adds additional fees, but overall doesn't harm the effectiveness of the program.

Authorize.Net provides good, helpful API documentation. Its web-based virtual terminal is also easy to use.

I would give their support a grade of B. Fortunately, it is rarely needed. A few years back, there were some rough patches where the service was down or unreliable for brief periods. We have not had reliability problems for the last few years.

The easy to navigate menus are very intuitive and simple. You can easily find what you need quickly plus it has a QuickBooks download feature.

In the transaction statistics report there are no hyperlinks to expand the report data. This is a minor thing, you just need to go to the Reports, but it's a feature some other processors have.

We use authorize.net from our desktop pcs and in the field for our technicians. The administrator features are really good. Being able to make reports and authorize devices in a breeze. And for simple card entry it is pretty straightforward.

I wish there was a section that just was labeled "recent transactions" so you did not have to go through editing dates and menus. Also, it would be great to see emails of customers after your have sent the receipts.

The reporting is simple to use and doing voids or refunds is very straight forward. Documenting and printing receipts is also a great feature.

Credit card processing security is very strict. You only can do refunds that are 120 or less days old. Sometimes we have a need to go out further to refund a customer.

That it's super easy to use, and has been extremely reliable. When dealing with your customers money, thats of the upmost importance.

We have lots of fraud transactions, but we can't prevent that without implementing settings that would block a lot of legitimate transactions. Wish we could figure out something in the middle.

We used this to accept payments and integrated into a multi-store shopping cart site. Initial integration came from both Authorize and the shopping cart program. They knew the information regarding Authorize, so the integration went well.

Pricey in the beginning. Take a look at the fee associated with everything before committing. What is the break even point to using this program.

Easy awesome way to have your payments run through your merchant account. We have ours integrated with a billing system and it run's smoothly with virtually zero problems.

There is not a printable format for the eCheck monthly statement so that makes it cumbersome to enter the fees.

It is rock solid and very easy to implement. Their support team is fantastic and available 24 hours a day. Used them for many years for every e-commerce website we own, which is 4.

Honestly, do not know any. It is another great software company with a product that works as promised over and over again.

Competitive rates. Set up was relatively smooth,.

1) No alerts when you're nearing your transaction limits. 2) Going over your transaction limits is VERY painful - they hold on to your funds and request a ton of information (more than I gave them when we signed up), and once you've hit your limit, you're funds are permanently on hold until you jump through all of their hoops (e.g monthly transaction limit of $X, monthly transactions of $X - $1 = no problems, monthly transactions of $X + $1 and your account is frozen indefinitely, even when the next month comes and you're assuming that you have $X limit again - NOPE!).

This software is always up, ready and waiting. We have never had an issue with down time, and the response is almost immediate.

We had an issue where the bank and Authorize.net had an issue, and we were the middle man. I dont feel like they proactively tried to help and fix the issue our bank was having.

Works with most merchant processors. Offers both credit cards processing, as well as ACH (eCheck) payments processing. Variety of reports available.

Sometimes Authorize.net is down, this is rare, but when it happens you can't process your payments. They usually try to fix it fast.

We simply love the ease of use that Authorize.net provides as well as the consistent support and reliability. It has hardly ever given us any issue.

The reporting tools are sometimes difficulty or cumbersome to use but they have evolved over the years.